Wards Staplehurst reviews in Maidstone

★★★★★ 5/5

Google

Julie from Wards staplehurst and Nick from Mortgage Matters have been great through the whole process of buying our first home, and made us feel comfortable to ask questions and not less important for being a first time buyer. Definitely recommend!

Ella · 1 October 2025

★★★★★ 5/5

Google

I have to compliment Caleb. As he left me the perfect voicemail I have listened to since I have been selling my property. He was personal went out of his way to bring to my attention a new property he felt sure that I would like. Awesome Caleb you are exactly the estate agent I want to be talking to. Shame your area is just too far out for me. Chase you have new amazing too thank you for helping me.

Natalie · 22 March 2024

★★★★★ 5/5

Google

Big thanks to James, Jennifer and Jo at Wards Staplehurst for their friendly, helpful and thoroughly professional service from start to finish. It was an absolutely pleasure buying through them and I recommend them to all. We even got a brilliant welcome pack when we picked up the keys!PositiveResponsiveness, Quality, Professionalism

Jonathan · 26 October 2021

★★★★★ 1/5

Trustpilot

After the sale of the property l…

After the sale of the property l experienced a complete lack of communication and empathy from.the agent. Despite repeated attempts to get assistance. They failed to contact the seller after collecting their commission. Their handling of the situation was highly unprofessional showing no willingness to support or resolve outstanding issues. Overall the service provided was below expexmctation and l would not recommend their services to anyone looking for a a reliable and responsible agent.

Babatunde · 14 June 2025

★★★★★ 5/5

Google

Very happy with all the information and guidance from Julie. Nothing is too much trouble regarding calls, emails and general questions regarding our purchase, all dealt with efficiently and swiftly. Thank you, John and Jane

Jane · 1 June 2025

★★★★★ 5/5

Trustpilot

I have been helped greatly by Joe…

I have been helped greatly by Joe Murtagh at Wards whilst renting out my property. He has always responded promptly both via email and over the phone and has been extremely understanding and helpful each time, even when I ask a lot of him! Thank you very much for all your help over the past year!

Sophie · 9 September 2025

★★★★★ 1/5

Trustpilot

I would not recommend

I would not recommend. They carried out tenant check out and missed a lot of damages by the tenant which cost me more after tenant has left. I receive communication from different staff which is confusing. I sent a complaint, till date, it has not been resolved.

Foluke · 18 November 2025

★★★★★ 5/5

Trustpilot

Outstanding Service and Guidance from Mim

I’ve had a fantastic experience working with Mim Higginson. She has been incredibly nice, patient, and helpful throughout the entire process. Mim always explains everything clearly and makes sure I fully understand each step, which has made working with the letting agency so much easier.

Jehad · 17 November 2025

★★★★★ 5/5

Trustpilot

Maria

Maria, as Senior Sales Progressor at Wards Estate Agents, guided me with unwavering dedication. She was always prompt and proactive, keeping me informed at every twist, liaising seamlessly with both the buyers and our solicitor. Her warm, friendly reassurance transformed a stressful sale into a smooth, confidence-inspiring journey. Maria’s professionalism and genuine care made all the difference.

Joanne · 21 July 2025

★★★★★ 5/5

Google

Can’t rate Wards highly enough. We used them to both sell and buy a house. The service was excellent in all aspects of the process. Communication was excellent. Highly recommended.

Juliet · 4 May 2025

★★★★★ 1/5

Trustpilot

Walderslade branch: A purchase from hell.

I’ll try my best to make this as brief as possible, however the journey we have been through feels like a never ending nightmare. Me and my fiancé was accepted on our first home back in November 2024. We couldn’t be more proud of ourselves for managing to buy a house in this current climate, and still be in our early-mid 20s.

Klara · 18 April 2025

★★★★★ 5/5

Trustpilot

Mia took me on a viewing and was…

Mia took me on a viewing and was extremely helpful throughout. She was friendly, knowledgeable and answered all my questions. I really appreciated her time and professionalism.

Lara · 13 March 2026

★★★★★ 5/5

Trustpilot

An Agency that cares

I would like to thank all of the Wards Staff that I met in Margate, Victoria, Katy & Megan in particular. The service was good, reliable, friendly & although in the end I didn’t buy through them, they were outstanding.

Sandy · 19 November 2025

★★★★★ 4/5

Google

Wards Estate Agents - Staplehurst Branch - Jennifer Geoghegen (manager) Having entered the market with Wards in May 2020 with lockdown well underway, we were expecting a slow time marketing our house. However, Jennifer quickly got our details published and we were very pleased with her professional, unflappable attitude towards our sale. Despite the Covid restrictions, the whole team at Wards helped to provide regular, suitable viewings of our home throughout the summer, culminating in an offer to buy during autumn. I would like to offer our thanks to all the staff at the Staplehurst branch. We were very satisfied with Wards and their positive attitude towards our sale. We would confidently engage them again in the future.

Fiona · 10 October 2021

★★★★★ 5/5

Trustpilot

5* Service …

Ashley & his team are a very helpful & friendly bunch, very professional but not pushy. I would definitely use them in the future.

Julie · 15 March 2026

★★★★★ 5/5

Google

The team at Wards have been amazing throughout my journey with them to sell my property. The girls are so friendly, Chase, Maddie & Jen do fantastic work and have always had a fantastic attitude and help me care for my property until it sells. Couldn't recommend them more!

Ches · 22 March 2024

★★★★★ 3/5

Google

Ho hum, suppos we ought to be pleased that they sold a property for us. Experience of Wards in Staplehurst confirmed the stereotype of Estate Agents who end up being something of a parasite on the whole property selling/buyed process. A shame as pleasant enough on the surface.

Robert · 22 March 2024

★★★★★ 5/5

Google

We decided to go with wards after viewing a house with James, who put us in touch with Jen and got us on the market. The whole process was really calm and no pressure, really friendly and professional service from start to finish. We had a buyer at a fantastic price within a few weeks and the whole process was stress free. I would highly recommend the team at Staplehurst. Great job 😊

Kerry · 10 October 2021

★★★★★ 5/5

Trustpilot

Very quick sale

Very quick sale, smooth fair process. Everyone I dealt with was professional and helpful. Antony, Maxine, Charlie and Anna.

Amanda · 15 March 2026

★★★★★ 5/5

Trustpilot

Exceptional service experienced by the…

Exceptional service experienced by the whole team, but most recently Mim, who has dealt with my requests and queries promptly and professionally. She has made me feel like a priority by being attentive and understanding.

Ike · 20 October 2025

★★★★★ 5/5

Trustpilot

We had such a wonderful experience with Mia.

We had such a wonderful experience with Mia at Wards while buying our new home in Ramsgate.

Dee · 13 March 2026

★★★★★ 5/5

Trustpilot

I am impressed with the way she deals with all the questions professionally.

I am impressed with the way all property matters are dealt with by Maria Byrne. She is extremely competent and knowledgeable about rental market and her advice is always sound.

Abdulmohamed · 19 November 2025

★★★★★ 5/5

Google

Highly recommend Wards. Maddie and Chase have been extremely helpful, and patient with our difficult move. They stuck with us all the way through and we’re always at the end of the phone when we needed. Defiantly have gone above and beyond.

David · 22 March 2024

★★★★★ 5/5

Trustpilot

Ellie Leen

I called Wards yesterday to enquire about a property and ended up speaking with Ellie Leen. What followed was not the usual transactional, slightly rushed conversation you might expect from an estate agent, but instead a calm, well-informed, and oddly reassuring discussion about everything from property details to mortgage options.

Maria · 21 March 2025