Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI was one the those who had begun to think, why bother with estate agents? However, Jennifer and the team at Wards have proved their worth. Most of the viewings we got, in a tricky market, were generated by her and not simply from Rightmove inquiries. She went the extra mile to get us an offer at a good price and was always available to talk through how things were going and next steps. Jen’s enthusiasm and professionalism may change your view of estate agents too!
Harvey · 26 October 2020
Agent replied · 25 October 2024
Hello Harvey, Thank you for taking the time to leave a review. Many thanks,
Wards of Kent
★★★★★ 5/5
TrustpilotWe purchased our property via Wards
We purchased our property via Wards. Very happy with their professional service, particularly Maria Meddings who was the only person keeping us updated with the process. Would also like to mention Olly and Lucy at the local branch.
Phil · 13 October 2025
★★★★★ 5/5
TrustpilotI recently had the pleasure of dealing…
I recently had the pleasure of dealing with Emma Penfold she is new to the company but you couldn’t tell, on one of my most stressful moves she calmed me down on the phone laughed and joked with me it felt like I was talking to a friend not a sales Progressor she went above and beyond to keep me informed and communicated up until exchange of my property. I’m so pleased she was there talking me through everything. Thank you so much
Maria · 21 November 2025
★★★★★ 5/5
TrustpilotEmily was very helpful and extremely…
Emily was very helpful and extremely professional. Always kind on the phone. Always answered any questions we required.
Sherina · 18 March 2026
★★★★★ 5/5
TrustpilotA Good team of skilled people.
The team at Wards in whitstable are fantastic.
Jcramphorn · 9 September 2026
Agent replied · 22 September 2026
We are so pleased to hear that our team at Wards Whitstable provided such a fantastic and confident experience for you. Knowing that we went above and beyond behind the scenes is truly rewarding. Thank you for your wonderful recommendation!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
GoogleWards Estate Argents in Staplehurst made a long time dream come true. James, Jo & Jennifer were extremely helpful, flexible and accommodating. They answered our queries promptly and effectively, supported pre-purchase visits to the new house and made the process smooth. We felt supported throughout the journey and would highly recommend them to anyone needing an estate agents services. We cant thank you enough. Mark :)PositiveResponsiveness, Quality, Professionalism, Value
Scots · 26 October 2021
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
★★★★★ 1/5
TrustpilotI Poorly Built Block Partition Discovered in New‑Build Home
I purchased this house new approximately 17.5 years ago. Recently, during a bathroom renovation, the drywall was removed, revealing a partition made of grey blocks. These blocks appear to be poorly secured to each other, as the partition moves slightly when touched. It is evident that the mortar used to join these blocks does not properly bind them together. This raises serious concerns about the structural reliability of the construction. I recommend potential buyers pay close attention to such partitions and conduct a thorough inspection to avoid future issues.
Olena · 12 October 2025
★★★★★ 5/5
TrustpilotWards have communicated well with the…
Wards have communicated well with the family throughout the house selling process. Friendly staff, very professional and were always willing to advise/ help especially Alex, Becky and Tina. I would like to thank you all from our family.
Franks · 24 July 2025
★★★★★ 5/5
TrustpilotHad a slight issue which was resolved…
Had a slight issue which was resolved swiftly by Kirsty Hunt. Customer Service has always been exceptional - across the team. However, special shout out to Kirsty for going above and beyond.
Sam · 15 September 2025
★★★★★ 5/5
GoogleWe were very happy with Chase and the team at Wards in Stapelhurst during the course of our purchase. Good communication and care was delivered throughout the process and we are very happy in our new home.
Rob · 22 March 2024
Agent replied · 25 October 2024
Hi Rob,
Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how much care they've shown throughout your process.
Best wishes,
Wards.
★★★★★ 5/5
TrustpilotMaria was brilliant
Maria was brilliant! She was extremely helpful, friendly and kept me informed during every step of the process. Thanks so much Maria!
Brooke · 20 November 2025
★★★★★ 5/5
TrustpilotPurchased through Walderslade office
Purchased through Walderslade office, all staff were professional and efficient to deal with especially Barry the sales progressor, he is an asset to your team
Tommy · 15 October 2025
★★★★★ 5/5
TrustpilotThank you Libby and everyone at Wards…
Thank you Libby and everyone at Wards for looking after our property. I can not fault them for their professionalism and great service. I can definitely recommend Wards.
Leon · 12 September 2025
★★★★★ 5/5
TrustpilotPleasant experience
Ashley Taylor came to value our property recently and we wanted to acknowledge his professionalism and courteous manner. His in-depth knowledge of selling properties and the current market really helped us to understand the process. We are also extremely impressed by the marketing report and calculated costs of moving provided. Whilst we are still thinking long and hard about a move, we would recommend Wards to anyone thinking of buying or selling.
Joanna · 21 October 2025
★★★★★ 5/5
GoogleJulie from Wards staplehurst and Nick from Mortgage Matters have been great through the whole process of buying our first home, and made us feel comfortable to ask questions and not less important for being a first time buyer. Definitely recommend!
Ella · 1 October 2025
Agent replied · 22 October 2025
Good morning,
Thank you ever so much for your lovely review.
We're thrilled to hear that Julie from Wards Staplehurst and Nick from Mortgage Matters provided such fantastic support throughout your first home purchase.
It's good to know they made you feel comfortable and valued every step of the way.
Your recommendation means a great deal to the team.
Congratulations on your new home!
Wards of Staplehurst
★★★★★ 5/5
GoogleI have to compliment Caleb. As he left me the perfect voicemail I have listened to since I have been selling my property. He was personal went out of his way to bring to my attention a new property he felt sure that I would like. Awesome Caleb you are exactly the estate agent I want to be talking to. Shame your area is just too far out for me. Chase you have new amazing too thank you for helping me.
Natalie · 22 March 2024
Agent replied · 25 October 2024
Hi Natalie,
Thank you for leaving a review! It's great to hear how positive your experience with our agent, Caleb, has been and how he's gone out of his way to bring a property to your attention that he feels fits your requirements.
Best wishes,
Wards.
★★★★★ 5/5
GoogleBig thanks to James, Jennifer and Jo at Wards Staplehurst for their friendly, helpful and thoroughly professional service from start to finish. It was an absolutely pleasure buying through them and I recommend them to all. We even got a brilliant welcome pack when we picked up the keys!PositiveResponsiveness, Quality, Professionalism
Jonathan · 26 October 2021
Agent replied · 25 October 2024
Hello, Thank you for taking the time to leave a review. Many thanks, Wards of Kent
★★★★★ 1/5
TrustpilotAfter the sale of the property l…
After the sale of the property l experienced a complete lack of communication and empathy from.the agent. Despite repeated attempts to get assistance. They failed to contact the seller after collecting their commission. Their handling of the situation was highly unprofessional showing no willingness to support or resolve outstanding issues. Overall the service provided was below expexmctation and l would not recommend their services to anyone looking for a a reliable and responsible agent.
Babatunde · 14 June 2025
★★★★★ 5/5
TrustpilotJudy from the Sales Progress team was…
Judy from the Sales Progress team was absolutely wonderful. Really helpful in my recent purchase.
Orgil · 18 September 2026
★★★★★ 5/5
GoogleVery happy with all the information and guidance from Julie. Nothing is too much trouble regarding calls, emails and general questions regarding our purchase, all dealt with efficiently and swiftly. Thank you, John and Jane
Jane · 1 June 2025
Agent replied · 22 October 2025
Good morning,
Thank you for your feedback regarding Julie. We will make sure to pass your kind words on to Julie and the team.
We take great pride in delivering excellent customer service, and we’re delighted to hear that Julie provided this for you.
Kind regards
Wards of Staplehurst
★★★★★ 5/5
TrustpilotI have been helped greatly by Joe…
I have been helped greatly by Joe Murtagh at Wards whilst renting out my property. He has always responded promptly both via email and over the phone and has been extremely understanding and helpful each time, even when I ask a lot of him! Thank you very much for all your help over the past year!
Sophie · 9 September 2025
★★★★★ 1/5
TrustpilotI would not recommend
I would not recommend. They carried out tenant check out and missed a lot of damages by the tenant which cost me more after tenant has left. I receive communication from different staff which is confusing. I sent a complaint, till date, it has not been resolved.
Foluke · 18 November 2025
★★★★★ 5/5
TrustpilotOutstanding Service and Guidance from Mim
I’ve had a fantastic experience working with Mim Higginson. She has been incredibly nice, patient, and helpful throughout the entire process. Mim always explains everything clearly and makes sure I fully understand each step, which has made working with the letting agency so much easier.
Jehad · 17 November 2025
★★★★★ 5/5
TrustpilotMaria
Maria, as Senior Sales Progressor at Wards Estate Agents, guided me with unwavering dedication. She was always prompt and proactive, keeping me informed at every twist, liaising seamlessly with both the buyers and our solicitor. Her warm, friendly reassurance transformed a stressful sale into a smooth, confidence-inspiring journey. Maria’s professionalism and genuine care made all the difference.
Joanne · 21 July 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
