Trusted Agent profile · Maidstone
★★★★★
1,793 reviews across 2 platforms
Loose Green, Loose Road, Loose, Maidstone, ME15 0AA, ME15 0AA
Wards's office in Maidstone, at Loose Green, is rated 4.7 out of 5 across 1,793 reviews on two platforms, including 63 Google reviews rated 4.4.
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
5/5
TrustpilotJess Williams - Wards
We have just moved into a new build, and Jess was so helpful through out the whole process, always on the other end of the phone and Keeping us up to date with everything. Made the journey of buying a new home not as stressful and couldn’t thank her enough!
5/5
TrustpilotOnly 4 days from view to home.
Worked with Hannah in the Ramsgate branch. She worked with me tirelessly every day, over the phone and email to get everything done smoothly and fast.Thank you guys so much for all your time and effort! This is me and my partners first home and we love it!
5/5
TrustpilotA great team
Had a terrible time with a previous estate agent until I changed to wards! They were professional and very honest about the whole experience, they really seemed to fight my corner from the mortgage meetings with Nick Topping and having Julie on call to answer any queries when ever I needed anything to really having all the details broken down to me by Giles! would fully recommend them as an estate agent 10/10
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
1/5
TrustpilotWards would be very last choice
Wards sent search and other documents to wrong address, then ignored phone calls and emails asking what was happening. Result months of utter confusion until they they realized their mistake (document finally sent to solicitor). Result our purchase has taken almost six months. We are still today having problems establishing completion date and fixing collection of keys. Wards would be very last choice
Gregory, really disappointed to read your comments. If you could give me a little more information, I will be able to help.Please do come back to me david.hayes@wardsofkent.co.ukDavid HayesBranch Development Director
1/5
TrustpilotDo not use the fully managed property service unless you like to be ignored
Do not use the fully managed property management service unless you want emails unanswered, phone calls not returned, requests for maintenance and repairs to be ignored. Be prepared to be constantly chasing for anything that needs to be done. Complaints via the complaints department are referred back to the person you are complaining for action so gets you nowhere. I'm still waiting for repairs requested over 6 months ago, and am lucky if I get a response yo an email within 3 weeks! And they have the nerve to charge you for this
Dear Lynne Thank you for your feedback and we are very sorry that you feel this way. We endeavour to deal with any maintenance issues received promptly however delays are sometimes inevitable when multiple parties have to be contacted first. We would not however expect you to wait three weeks for an answer to an email and apologise for any frustration caused. We would like to investigate the specific issues that you have raised in more detail and would therefore ask you to contact us on 01702 540802 so that we may discuss the matter further. Thank you. Kind regardsCustomer Relations
2/5
TrustpilotExasperated Landlord
I have used Wards for several years to manage my property in Kent and very disappointed to say, despite numerous emails, letters and phone calls from myself over this period of years, I am having to chase gas safety certificates, property inspection reports and rent on a very regular basis. I am not sure which department know who is dealing with what, not helped by the fact they part of Arun Estates, so I am unclear whom I am suppose to be dealing with. A lot of the certificates are for H&S and prescribed by law, so having to chase for copies as a landlord is not acceptable.
5/5
TrustpilotWards of Walderslade
From start to finish the service from Wards has been great. Kenny George and his sales team (including Adam Copas) were friendly, helpful and professional and got our house sold in record time. Kim Batchelor did a great job in managing the process of our sale and purchase - continually moving things forward, making things happen and keeping us up to date. We probably won't move again - but if we did we'd definitely use Wards
5/5
TrustpilotThe agency was great in processing…
The agency was great in processing quickly and also flexible with the requests. Special thanks to Shirein, Robin and Tyler.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWe had such a wonderful experience with Mia.
We had such a wonderful experience with Mia at Wards while buying our new home in Ramsgate.
5/5
TrustpilotOnce again Laura and Alex at Wards…
Once again Laura and Alex at Wards Lettings Gillingham ensured that the letting process was smooth from start to finish.They have a wealth of knowledge between them and are always at the end of the phone to answer any concerns. Their knowledge of the local market is very reassuring - I will continue to use them for future Lettings and wouldn’t hesitate to recommend them. A seamless experience again Laura & Alex! Thank you!
Good afternoon Gaynor, Thank you for taking the time to leave this review. I'm so pleased Laura and Alex were able to assist you again in your lettings process. I will be passing your comments on to them and I'm sure they will greatly appreciate your kind words. We look forward to working with you again in the future. Kind regards,Danielle
5/5
TrustpilotAnna @walderslade branch always…
Anna @walderslade branch always helpful and willing to chase the sale/chain instead of passing the buck.
5/5
TrustpilotThank you so much!!
Wards took over all the properties from other agency. Since then, all the thigs run smoothly and very professional for us.Thank you so much for your outstanding service and warmth manners to deal with our contract. If we had the opportunity we will work with you again! Hardly recommend their services.
Hi Mavika,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how they've been able to make everything run so smoothly for you with their outstanding service. Hope to have you working with us again in the future!Best wishes,Wards.
5/5
TrustpilotReview of ward and partners Ramsgate branch
Viewing: Kathy, the sales manager seemed to know what we would, and wouldn't consider as a buy to let flat, and read us very well. She agreed with my partner on the viability of a flat I had rejected without a viewing.Purchase: Karen Mainwaring, the sale progressor, did exactly that. We had issues with the vendor and their solicitor slowing things down. I did point out that she seemed to be doing much of the solicitors work for them!.This is a branch where all of the staff are clearly motivated, well led & have a 'can do' attitude. As a result of all of my dealings with this branch I will be using their letting svcs to manage the property for us because I think they will continue to represent and work toward my best interests
Thank you for leaving us your feedback! Best wishes,Wards of Kent
1/5
TrustpilotVery disappointed. Poor service
Very disappointed.In the process of selling my home and buying a new home, both through Wards. Have not had any communication in weeks. I called the conveyancers who also said they’d chased Wards and not had a response. Called again and escalated my concern at 12:30pm. Was assured I’d get an update, it’s now past 5pm and still not heard a thing.
5/5
TrustpilotAbsolutely amazing agency and team
Absolutely amazing agency and team, they really know what to do, helpful and always when you need them to ask anything you want. Really appreciate they have found my house and wasn’t that long. Super happy and Big thanks for everyone 😃😃and mostly for Kenny George Branch PartnerKim Sale Senior Sales Co -Coordinator RainhamSam Bahia-Marketing consultantTerri Truckle Sales managerAmi Banks, Senior Sales ConsultantKeiran Zwolinski Sue Millgate, Senior Secretary
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotWards of Tenterden are amazing!
Rebecca & Alex helped us at a very sensitive time selling my mums home. They were both professional and approachable and couldn’t do enough for us throughout a difficult sale. Can’t recommend them enough!
Hello Theresa,Thanks for leaving us such a lovely review, we really appreciate it. We're delighted to hear that you'd recommend us to others.Many thanks,Wards
5/5
TrustpilotThe whole process of getting a rented…
The whole process of getting a rented property was very smooth and always ready to help us with all kind of issues we faced.Specially samuel who would always check back if everything is going well and have always been very helpful and kind with prompt responses and realistic solutions.
Hi Gohar,Thank you for leaving a review! It's great to hear how positive your rental experience with our agents has been and how helpful they've been throughout.Best wishes,Wards.
4/5
TrustpilotCustomer centric
Thank you Jodie for your help and wonderful customer service. Honestly, you were very attentive to my request plus you offered to send me vacant properties around the area I was interested in. Well done! Do have an amazing week.
5/5
TrustpilotLee Churchyard from Wards lettings…
Lee Churchyard from Wards lettings Maidstone was excellent. He responded quickly to our enquiries, nothing was too much trouble and he got the job done in super quick time. We are very happy in our new home and we thank Lee and Wards for pulling out the stops.
5/5
TrustpilotExceptional!
Mark Tumber, Mark Backhurst, Darren, Florence and Jodi in the Hythe Office went above and beyond to sell my property. I cannot rate them highly enough and would give 10 stars if possible. Always available, always more than helpful - I wish all estate agents were like them.
5/5
TrustpilotWards went above and beyond
Kai, Tina and James went above and beyond on our sale. They were always on hand and helped intervene to push the sale through when it was perilously close to falling apart. I’m so pleased I went with them.
5/5
TrustpilotLetting property with Wards Maidstone
Erica and Abigail at Wards meeting agency Maidstone gave me excellent service when renting my property. They found excellent tenants within one week!! They were so helpful and friendly and returned calls and emails extremely quickly. I would definitely recommend them to anyone!
Hi Carol,Thank you for leaving a review! We're delighted to hear how excellent the service you've received has been while renting your property and thank you for recommending us!Best wishes,Wards.
5/5
TrustpilotExcellent Service as a Buyer!
First class service from Wards as a buyer!
5/5
TrustpilotEllie Leen
I called Wards yesterday to enquire about a property and ended up speaking with Ellie Leen. What followed was not the usual transactional, slightly rushed conversation you might expect from an estate agent, but instead a calm, well-informed, and oddly reassuring discussion about everything from property details to mortgage options.
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