Trusted Agent profile · Maidstone
★★★★★
1,793 reviews across 2 platforms
Loose Green, Loose Road, Loose, Maidstone, ME15 0AA, ME15 0AA
Wards's office in Maidstone, at Loose Green, is rated 4.7 out of 5 across 1,793 reviews on two platforms, including 63 Google reviews rated 4.4.
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat help from Wards
Judy was so helpful in progressing the sale of our home, which was a tricky and protracted process. Judy was relentless in chasing down outstanding items and keeping both sides informed of progress. It would have been much tougher without the support of the whole team at Wards
5/5
TrustpilotEverything they do is first-class.
Everything they do is first-class. I've just had Graham the manager telling me he's put my offer forward. This company gets itself into top gear straight away. Their whole approach from Emily in the office, Adam & Graham not to be forgotten out in the wilds with us would be purchasers. Magnificent team.
Hi Elaine,Thank you for leaving a review! It's great to hear how positive your experience with our agents has been and how first-class the service has been throughout.Best wishes,Wards.
4/5
TrustpilotWards Estate Agency went the extra miles
Wards Estate Agency were good to work with. Went the extra miles to assist with our move into our new property earlier than scheduled. Overall, helpful polite and satisfactory
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotFantastic service despite a long and complicated sale
Mine was a very complicated sale due to legal issues which came to light once the sale started. The staff at Wards in Rochester were amazing, helping me through the process despite all the difficulties and dealing with Covid restrictions too. I wouldn’t hesitate to use them again and can’t thank all the staff enough.
1/5
TrustpilotWards Estate agents are garbage
I'm only rating them 1 because you don't have the option of rating them zero or minus. In August 2022 I was given a section 28 notice to quit the flat that I rented through them since early 2021, so not even 2 years. This was just before I went on holiday, so as you can imagine, it ruined my holiday as this was on my mind the whole time. 7 days before my eviction date, 2 of Wards agents let themselves into the flat while I was actually here, so I chased both morons out. Some weeks later, they informed me that the landlord had changed his mind. Also, I reported a seriously broken front door nearly two months ago which still remains broken to this day. My toilet also won't flush, also reported weeks ago, but still in disrepair. My rent has always been paid, and this is the worst service I've ever experienced from any company ever. I believe its because they're a mix of incompetent and racist. I'm having to get legal advice and wasting time out of my busy day to do this. If you're a renter, these cretins will treat you like an animal, I wouldn't recommend these morons to my worst enemy.
5/5
TrustpilotOutstanding Service
I have just experienced what is probably my smoothest transition from one set of tenants to another; at each stage of the process, my Lettings advisor, Matthew Giblin, has been unfailingly helpful and courteous and consistently prompt in responding to my questions. He has provided an excellent service and I extend my thanks to him.
Hi Sally,Thank you for leaving a review! It's great to hear how positive your experience with our Lettings Advisor, Matthew, has been and how smooth he was able to make the transition of tenants for you.Best wishes,Wards.
5/5
TrustpilotPark wood Maidstone
I had the pleasure of meeting Liam. From Wards. Had great customer service, very informative and helpful. When viewing property in park wood, Maidstone. On 5th October 2024. Would rate Liam 10 out of 10. Lynn
Morning Lynn,Thank you for your great review! We're delighted to hear that Liam provided you with excellent customer service and was so helpful during your property viewing. We truly appreciate your kind words and are thrilled to have been part of your journey.Best wishes, Wards of Kent
1/5
TrustpilotVery unprofessional service by wards and there lanlord
I viewed a three bedroom property that was for rent. On viewing this property they told me they would be replacing the front door that was wooden, very lose and had a gap down the side so wind would get in very easily and anyone could break into my house. Also a cracked window in one of the bedrooms . I was advised by wards the landlord would do this work.6 months into living there I contacted wards about these works, they told me the landlord is not willing to fix them as it's very expensive.Also in the garden there was stones from the beach, my kids could not play out there because the stones were sharp. The landlord said she did not want the stones removed so my children could not use the garden in the summer.The landlord come round a few times to inspect the property always told me should liked the grey in the front room with the silver glitter wall. Wards would also do separate house inspection and take photos.My first inspection came and I received an email from wards and my landlord telling me to remove the stones in the back garden, I told them I have been complaining about the stones since I've lived here, I am not able to remove them as I was 6 months pregnant. Wards told me to clear them and keep them in a storage in garden.I was shocked about this!I made a complaint to wards regarding the stones and that I picked up what I could while being heavy pregnant. Not long after the landlord turns up at the property and cleans some more of the stones, she did not seem happy and told me ' you don't like the stones?' I explained my kids can't play out there and I also mentioned again about the broken window in my sons room and the front door, she told she could not afford to do it.I spoke to wards and told them I will be looking to move.6 months after, I had to leave my property for mine and my kids welfare so I was put into temp accomodation.I spoke to wards and the landlord and explained what had happened, they did not end my tenancy early, they just wanted more money out of me. Checkout report, the lanlord keeped all of my deposit £2k because she was not happy with the decorating and was charging me a few hundred to paint each room in the house, I had not touched upstairs but every little chip in the walls, door frames she was charging me for. She wanted money to clean all carpets throughout the house but the carpets were a red colour and warn out before I moved in. She wanted to charge me for doing that house up because I moved out and she wouldn't have an income anymore Wards never keep to there word. They all just want money out of you but are not willing to help in hard times. Even though the house was not in great condition as a single working mum this was the most affordable for me and I was promised these works would get completed.The house Is still empty now...a year on......
Dear PaigeThank you for providing us with your feedback and we are sorry if you have been dissatisfied with any aspect of the service that you have received. Regrettably we have been unable to look into your comments as we cannot locate you on our system from your first name alone.However, please be assured that customer service is extremely important to us and we would therefore greatly appreciate it if you would contact our Customer Relations department on 01702 540802 so that we can discuss your feedback further. Many thanks.Kind regardsWards
5/5
TrustpilotAbi was fantastic help from start to…
Abi was fantastic help from start to finish, our move was on a time restraint and she made everything possible with her professionalism and personal approach.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotOur sales progressor Maria Meddings…
Our sales progressor Maria Meddings kept us informed every step of the way and did an amazing job in getting the chain moving during the coronavirus lockdown towards exchange and completion.
Hello, Thank you for taking the time to leave a review. Best Wishes, Wards of Kent
5/5
TrustpilotNikki was fantastic when we moved into…
Nikki was fantastic when we moved into our new rental property and the boiler wasn't working. She went out of her way to help us get it sorted, and checked in with us regularly to make sure we were ok. Thanks so much Nikki, highly recommend Wards!
5/5
TrustpilotAbi and the team were extremely…
Abi and the team were extremely helpful, knowledgeable and efficient. Our property was let within a week, great communication. We would definitely recommend them.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotThe staff at Wards estate agent in New…
The staff at Wards estate agent in New Romney and Debbie ( Progressor) have been a tower of strength and very supportive throughout the house buying process. Would I recommend them to others? Yes, without hesitation.
Good Morning,Thank you for your kind review! We're thrilled to hear that Debbie and the team at our New Romney branch were able to support you throughout your house buying journey. Your recommendation means a lot to us, and we're delighted to have been here for you every step of the way.Best wishes, Wards of Kent
4/5
TrustpilotWards Lettings
Lee from Wards Lettings helped letting process of my property .. Lee was quick in response to all my correspondence and professional in handling the paper work..
Thank you for leaving us your feedback! Best wishes,Wards of Kent
5/5
TrustpilotHad a great experience with Wards
Had a great experience with Wards, Paige kept me updated at all times during the process even when it had escalated to the sales progresser. Nothing was ever toMuch and she helped massively in helping me find my dream home. Thanks for making my home search an enjoyable experience- jo
5/5
TrustpilotExcellent support!
Wards were the agent acting for my new property and they have been excellent. Sally Bryant was fantastic at keeping me informed and the recommended solicitor was also excellent. I would have no hesitation in recommending and if I ever move again, I will choose Wards.
5/5
TrustpilotGreat experience with George
Great experience with George. Who has been professional and efficient with the entire process, would recommend this team over other competitors. I plan to continue to use their services for the foreseeable, would highly recommend George to anyone in the area looking for their homes to be looked after well.
5/5
TrustpilotI contacted Kaan to rent my property he…ants
I contacted Kaan to rent my property he found new tenant within 1day , every procedure was highly professional, they successfully moved in within 2 weeks, This is the first time I have used Wards and will definitely recommend Kaan to my friends ;Regards Terence Chellew
5/5
TrustpilotThank you to Wards Lettings
Maria at Wards of Ramsgate was friendly and helpful. She responded promptly to our enquiries and helped us to rent the ideal property.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
4/5
TrustpilotThank You
From the moment the offer was accepted to completion all staff Deb, Dawn, Jason, Matt and Judy were exceptional. Deb was my first point of contact during offer being negotiates to Judy ensuring all parties were well informed and updated with the process and progress of the deal.Thank you all!
5/5
TrustpilotAfter two months (using another agent)…
After two months (using another agent) I was starting to think there was something very wrong with my flat. Luke and his team found a tenant within two days. Enough said.
Hello, Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotSebastian at Ward Lettings in Rochester…
Sebastian at Ward Lettings in Rochester has been absolutely fantastic. It’s rare in my experience to find an estate agent that genuinely cares about finding you a property, he’s been a fantastic help! Didn’t get to meet him in person but would love to buy him a few beers to say thanks! Danny
5/5
TrustpilotViewing by Florence
My partner and I were shown a property by Florence. She was warm, friendly and professional and she showed genuine interest in our party. She was knowledgeable about the property and had a great insight about the area for which she gave us valuable tips. She was accommodating and really pleasant and she didn’t make us feel rushed at any point. She delivered possibly the best viewing experience we have had to date.
Thank you for taking the time to leave a review. Best wishes,Wards of Kent
5/5
TrustpilotMy name is Paul Alexander
My name is Paul Alexander, I was pleased to be shown a property by Natalie in Ramsgate. She was truely professional in her approach, very knowledgeable and had a very pleasant disposition.A pleasure to do buisiness.
Morning Paul,Thank you for taking the time to leave a review. We're delighted to hear that Natalie provided such a professional and pleasant experience during your property viewing in Ramsgate. Best regards, Wards of Kent
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