Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotMonika was incredibly helpful
Monika was incredibly helpful she was patient and knowledgeable. She had excellent advice and really listened to what we was looking for. She went above and beyond and found a property for us at a different wards branch that ticked all the boxes. I had a bad opinion of wards until meeting her and she change my opinion, so much so that she actually gained additional bussiness as i advised a family member to use wards to sell his property.
Kezmarie · 28 August 2026
Agent replied · 23 September 2026
We're so glad to hear about your positive experience with our team member at Wards Snodland. It's wonderful to know that their patience, knowledge, and excellent advice made such a difference in your property search, and that we were able to exceed your expectations. We truly appreciate you recommending us to your family member.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotProfessional with Excellent Communication
Recently purchased a period property through Wards of Ramsgate. The service I received was excellent, the staff were professional and friendly. Communication was first rate, even if I had to leave a message it was always acted on and Amanda Robinson (not in the Ramsgate office) would follow through with a call and speedy assistance. A shout out to James from the Ramsgate branch, he was an absolute super star! So helpful and accommodating, very professional with great communication skills. This was so appreciated as I was moving to a completely new county and area.
Elle · 21 August 2026
Agent replied · 23 September 2026
We are so pleased to hear about your excellent experience with us at Wards Ramsgate, especially during such a significant move to a new area. It's wonderful to know that our team's professionalism, friendliness, and first-rate communication made your property purchase smooth and stress-free. We truly appreciate you highlighting the exceptional assistance you received. Thank you for your kind words.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotI have been renting a property from…Wards Lettings of Kent
I have been renting a property from Wards Lettings for the last 3 and a half years. They are diligent and obliging along with being so professional, in so many ways. I highly recommend them. Over these years, whenever I've had to make telephone calls, the person I've spoken to has been kind, charming and listens, responding in a friendly, satisfying manner. I enjoy speaking to Emmet when I pay my rent, via telephone. Also Will. The staff I've met, in person, including, Tammy and Laura has been a pleasure, both of whom, have treated me in a friendly, caring & personable manner. Sadly, I have to re-locate, due to commute distance. Finally....such a huge mention of respect to Billy Flynn...this Man has showed me such respect, he listens, reacts in an amiable, friendly manner, so rare these days. Billy is such a warm-hearted Gentleman...."Nuff Respect" Sir. I had a problem.. never have I experienced such a compassionate response in a business capacity. He listens and responds so reassuringly. I haven't met him, in person, however, that's how it feels via telephone. Billy is a fantastic ambassador for Wards Of Kent. I truly wish His career prospers. Warmest Regards, Billy and Wards. Paul Vincent Boyle
Paul · 14 August 2026
Agent replied · 23 September 2026
We are incredibly grateful for your wonderful feedback and truly appreciate you taking the time to share your positive experience with us at Wards over the past three and a half years. It means a great deal to us to know that our team has consistently provided you with professional, kind, and supportive service. We are particularly touched by your commendation of our colleagues and their dedication to ensuring a reassuring and amiable experience. We understand that relocating due to commute distance is a significant change, and we wish you all the very best in your new endeavors. We value your kind words and are so pleased to have had you as a tenant.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotIt’s been a journey
It’s been a journey! Gary had been very supportive of seeing this process through which has been a long one, couple of times wanted to take it off the market but persuaded me to keep it on! Hannah and Jenny have both been fabulous for generating bookings during the viewings period. A thanks to Luke as well. Kim fantastic with the STC period helping with the complicated process of keeping everyone updated with progress and any information/ issues that occurred!
Consumer · 1 August 2026
Agent replied · 23 September 2026
We are so pleased to hear about your positive experience with our team at Wards throughout this journey. It's wonderful to know that our colleagues provided such dedicated support and kept you informed every step of the way. We truly appreciate your kind words and are delighted that everything is now successfully concluded.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotExcellent service from Abigail Cantrell…
Excellent service from Abigail Cantrell at the Maidstone branch. We needed to find tenants for our property as we are moving abroad and Abigail made it stress free and easy for us. It’s a massive weight lifted off of our shoulders and couldn’t have done it without her! Would recommend wards to anyone after such brilliant service from start to finish.
Josh · 29 August 2026
Agent replied · 22 October 2024
We're so happy to hear that we made your move abroad stress-free with us at Wards Maidstone! Knowing we could lift such a massive weight off your shoulders means a lot to us. We truly appreciate your recommendation.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotBilly Flynn has been a huge help to us…
Billy Flynn has been a huge help to us whilst we are going through the process of vacating our current property. He listens, gives us excellent support and advice which is what we required. Huge thank you Billy for making the process seemless.
Gary · 20 August 2026
Agent replied · 23 September 2026
We are truly delighted to hear about your positive experience with us at Wards and that we could provide such excellent support during your property transition. Your kind words are greatly appreciated.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotEvie
Evie was personable, enthusiastic and knowledgeable a joy to communicate with and great energy to peruse our dreams for Mums last forever home. We may still be looking but she really has been great to work with so far.
Lizzie · 12 August 2026
Agent replied · 23 September 2026
We're so glad to hear Evie is providing such a positive and knowledgeable experience as you search for a home with us at Wards. We appreciate your kind words Lizzie!
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotWe recently purchased our new home…
We recently purchased our new home through wards. We really can’t thank them enough for their hard work and dedication. They kept us updated they chased for updates and information about the chain and pushed to get it across the line. They really do try their best to get the best outcome across the whole chain and made us feel more comfortable when we felt things were going quiet. Big shout out to Chloe Yas Lewis and Debbie. What a team they are and what lovely people they are too. Always happy and communicative no matter how many time you call and chase and ask for updates really l made the process smoother and easier for what is a very stressful time.
Thomas · 17 May 2026
★★★★★ 5/5
TrustpilotVery pleased with the service
Very pleased with the service and professionalism from Wards Kings Hill. Sam Turner, Be Chapman, Kate Hunter and Maria Meddings were all first class in achieving a sale of our property. Thank you.
Mark · 14 August 2026
Agent replied · 23 September 2026
We are so pleased to hear about your positive experience with our team at Wards King Hill. We truly appreciate you acknowledging our colleagues' professionalism in achieving your property sale. Thank you for your kind words.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotWards of New Ash Green
My wife and family have lived in Kent for over 40 years, and every house that we bought or sold, of which there have been many, has been through Wards of Kent. They have always been an efficient and business-like agency. We trust them. Recently, we had to sell a second house in the village of New Ash Green that we were renting-out for over a decade. This was because of the changes in the tenancy laws.
Peter · 3 September 2026
Agent replied · 23 September 2026
We are truly grateful for your continued trust in our services over the past four decades, and we appreciate you sharing your recent experience with us at Wards. It's wonderful to hear that our team was able to navigate the complexities of selling your property, especially with the changing market conditions and tenancy laws. We understand the challenges you faced with the property being vacant and the concerns about mortgage rates. We are particularly pleased that our colleague's innovative approach, utilizing a modern method auction, proved effective in securing a timely sale for you. We value your kind words and are happy we could provide a positive outcome.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
GoogleThis week I moved in to my new home and I absolutely love it. It’s a house I would never have even viewed had it not been for Linzi recommending I have a look. Linzi and the whole team at the Loose branch have been so helpful. Responding to any questions quickly and following up on everything. I cannot recommend them highly enough to anyone. Also thank you to Jane Baker for keeping track of the whole process and chasing where needed. Thank you Linzi & the whole team. With very best wishes. Karen x
Karen · 28 June 2025
Agent replied · 8 August 2025
Hi Karen,
Thank you for taking the time to leave such a detailed review. We'll gladly pass … More
★★★★★ 5/5
TrustpilotUrgent release of tenancy deposit required
I have tenants who are experiencing financial hardship and who are moving out of one property I own into another. This required releasing the deposit on the first property to make it available for the second. It transpired that the release request had been sent to the wrong email address and this was the reason for them not having received it. With only 3 days until they moved into the new property and need the deposit, we called to see if we could chase it up. I spoke to Sangeetha who quickly grasped the problem and contacted both her accounts team, the tenant and myself and managed to quickly resolve the issue and get the deposit to the tenants on time. We are all very grateful to her and thank her for her speed and professionalism.
Carol · 15 April 2026
★★★★★ 5/5
GoogleWe have just sold our home with wards.
The team have been brilliant.
One person in particular who I am so grateful to have had to speak to is Linzi Murphy.
Any time I was worried or needed something doing Linzi was on the other end of the phone.
She personally contacted me on occasion to check in. She has gone above and beyond and I am so happy to have had her on our side.
The whole team are brilliant but Linzi in particular made my experience so much more easier.
Thank you again.
Ela · 19 June 2025
Agent replied · 8 August 2025
Good afternoon,
We are delighted to hear about your experience with our Loose branch! Thank you for highlighting Linzi exceptional service and dedication throughout your home … More
★★★★★ 5/5
TrustpilotI would like to say a special thank you to Wards of Tenterden
I would like to say a special thank you to David Shaw, Clare Davies and Steve Hutchens for all their help with the sale of my flat and then the purchase of my new home in Tenterden. They were all so helpful and friendly with any questions I had and really supported with the process. As this was my first sale and then purchase of properties it all felt a bit daunting but everyone from Wards was super helpful and great at communicating and responding to any queries or questions I had.
Lucy · 19 March 2026
★★★★★ 5/5
TrustpilotI had a wonderful experience dealing…
I had a wonderful experience dealing with Wards. The team was exceptionally friendly, warm, and welcoming from the moment I got in touch. They went above and beyond to be helpful and kept me updated every step of the way. Moving or dealing with property can be stressful, but they made the entire process so easy and smooth. I highly recommend Wards to anyone looking for a reliable, friendly estate agent!
Chris · 4 September 2026
Agent replied · 23 September 2026
We are so pleased to hear that our team at Wards Snodland provided such a positive and smooth experience for you. Making the process easy and keeping you informed is always our goal. Thank you for your wonderful recommendation!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotCallam helped and assisted us from the…
Callam helped and assisted us from the start of our property search up to the purchase and completion. Callam was always contactable. Cannot thank him enough.
Romi · 3 August 2026
Agent replied · 23 September 2026
We are so pleased to hear about your positive experience with us at Wards, especially regarding the support you received throughout your property journey. We truly appreciate your kind words.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotFantastic Service
We have just exchange contracts on our new property and would like to thank all the girls at wards for their hard work getting us there. They are always ready to help in anyway they can with prompt replies and helpful suggestions. Extremely professional and always knew the answers to any questions we had. Thank you so much Be, Maria, Sam and Katherine for your fantastic service.
Mrs · 16 September 2026
Agent replied · 23 September 2026
We are absolutely delighted to hear about your positive experience and that our team's hard work at Wards Kings Hill helped you exchange contracts on your new property. Providing prompt, helpful, and professional service is what we strive for, and it's wonderful to know we met your expectations. Thank you for your kind words!
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotWe would highly recommend Hythe Wards Estate…
We would highly recommend Wards Estate Agents in Hythe for selling your home. A huge thank you to Mark, Darren, Ollie, Amelia and Amanda.
Aimee · 7 August 2026
Agent replied · 23 September 2026
We are incredibly grateful for your wonderful feedback. It means so much to us to hear that our team's efforts in communication and support made your relocation less stressful. We always aim to provide clear and consistent updates, and we're delighted that our approach to handling viewings and securing reliable buyers met your expectations. Your recommendation is truly valued at Wards!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotNicholas Foster
Nicholas Foster was really helpful - I would highly recommend Wards. I am very happy with the service I received and great communication.
Kellie · 12 August 2026
Agent replied · 23 September 2026
We're so happy to hear you had such a positive experience and appreciated the great communication from Nicholas. We truly value your recommendation of Wards.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://sl1nk.com/9xee2ip
★★★★★ 5/5
TrustpilotAnother satisfied customer
It has been a really good experience dealing with Billy, Keryn and other Wards staff with selling my flat. They are always pleased to see me when I walk down from the station. And once a sale had been agreed upon, Sally Bryant organised matters that I could not even think about, e.g. four sets of solicitors plus the clients also. Well done Sally.
Mr · 12 September 2026
Agent replied · 23 September 2026
We're so pleased to hear about your positive experience with our team at Wards Broadstairs, especially with the sale of your flat. It's wonderful to know that our colleagues provided excellent support and made the process smooth for you. We truly appreciate your kind words.
Want to earn £100?* If you know of anyone who would benefit from our services then please feel free to refer a friend to us today using the following link: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotWards and Be Chapman and Sam Turner
Both Be and Sam did everything in their power to make selling our present property simple and enhanced the reputation of both themselves and Wards even more by setting us up with a rental agreement prior to purchasing our new property which made what could have been a very stressful occasion much easier. I would not hesitate to recommend Wards to anyone looking to move.
Stephen · 29 August 2026
Agent replied · 23 September 2026
We are so pleased to hear that our team at Wards King Hill made your selling and moving experience a smooth one. It's wonderful to know that our efforts to arrange a rental agreement prior to your purchase helped alleviate stress. We truly appreciate your recommendation.
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://ae0.uk/5014
★★★★★ 5/5
TrustpilotWe instructed Wards to try to sell our…
We instructed Wards to try to sell our house and we got Anne to come to put it on the market, she was very friendly and ran through everything that we needed to know and with help from izzie and the ladies in the office they got my house sold within a month, we couldn’t be happier and wards have helped us find our dream property too,
Mr · 29 July 2026
Agent replied · 23 September 2026
We truly appreciate you sharing your wonderful experience with us Colin. We are so pleased to hear that our team provided excellent service, helping you sell your home swiftly and find your dream property. Your kind words mean a great deal to us.
Do you know someone who would benefit from our services? Refer a friend at the following link to receive £100* between you: https://sl1nk.com/9xee2ip
★★★★★ 1/5
GoogleWe had used wards of loose back in 2020 and had received a really good service which is why we re used them to sell our house this year - we won’t be using wards again due to lack of communication and poor updates.
Our buyers house had lost their buyers twice and the chain had broke, the first time it had broken they did not update us for nearly two weeks and the second time it had broken we had to find out ourselves by driving past our buyers house to see a for a sale sign outside, when I then contacted wards to see what was going on they said they hadn’t updated us as the person dealing with our sale was on annual leave for a week and no one had picked up her emails or missed calls.
I did not even get a phone call with an apology, just an email to say more viewers had been booked to view our buyers house after she returned from ‘annual leave’.
They were trying to re sell our buyers house again without telling us/communicating with us and letting us know.
Compared to other estate agents around the area wards are on the expensive side for very poor communication and dishonesty.
Wards of loose promised a lot when we signed up with them and they failed to deliver, we definitely do not recommend.
The branch ran far better when Candice Wayne was the branch manager!
Ava Young however is a credit to the team and always followed through with what she said over the phone and did not mess us around.
Bethany · 2 December 2024
Agent replied · 9 December 2024
Dear Bethany
Thank you for taking the time to leave us a review and we regret that you were not happy with the service that you received, especially considering that you previously received a very good service when using us in the past.
We are sorry that there was a delay in notifying you that your buyer had lost their initial buyer and that you found out about the subsequent buyer after driving past the property. Whilst we are pleased that we were able to secure alternative buyers promptly, we accept that you should have been communicated with sooner and for that we apologise. Please be assured that this oversight was not intentional and we are pleased that your sale and onward purchase proceeded to complete successfully.
Thank you for your positive comments in respect of Ava and please be assured that these will be relayed to her.
We would like to assure you that we take customer feedback very seriously and would encourage you to contact our Customer Support department on 01702 540802 or at customer.support@arunestates.co.uk should you wish to discuss your review in more detail. Many thanks.
Kind regards
Wards
★★★★★ 5/5
TrustpilotGreat experience
Maria kept us updated every step of the way. Always available to answer our questions.
Jeffrey · 13 August 2026
Agent replied · 23 September 2026
We're so happy to hear our team at Wards kept you updated and were always available to answer your questions. We appreciate your kind words!
Know someone who would benefit from our services and want to receive £100* between you? Use the following link to refer a friend today: https://sl1nk.com/9xee2ip
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