Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleVery negative experience!I had viewing for a different property and this one was on the opposite side of the street,so after driving an hour for the viewing it worth seeing one more.Unfortunately the property I wanted to view has already been sold without letting me know in advance.I even had a conversation with the agent an hour prior to the viewing and he did not mention anything .Came 10 min later,even did not apologise. Just a waste of time.Would not recommend and would not trust them!
Nelly · 16 June 2019
★★★★★ 5/5
TrustpilotHonest, efficient and friendly
Cannot fault the service provided by Simon at the Simon&Miller Larkfield branch. He was extremely helpful and efficient in all his dealings with us and chased up solicitors tirelessly near the end of the process when they seemed to be dragging their heels. He was honest and didn't attempt to pull the wool over our eyes or push us into the sale. Considering it was our first time buying, we couldn't have asked for a better experience from an agent and Simon was a big part of this.
Dougie · 12 June 2019
★★★★★ 5/5
TrustpilotSelling & Purchasing our home
Its been quite a long slog selling & buying our new home for various reasons but we have been looked after by Simon Miller Larkfield - particularly Simon & Dan, right from the start and wouldn’t hesitate at all to reccomend their services to anyone looking to move. They were always polite, friendly & professional, always helped when we needed it & were always there to advise us on various things during the whole process. Simon contacted us with efficient weekly updates without fail once our sale & purchase were underway and always arrived on time for viewing appointments etc. We’ve dealt with a few other estate agents when looking at which houses to buy and without a doubt Simon Miller’s services outshone all of them. Thankyou guys, and we cant wait to get settled in our new home.
Wendy · 22 May 2019
★★★★★ 5/5
Trustpilot3 cheers for Jeremy Bancroft T
The solicitors that our sellers used were so bad we are going to wright a bad review. We felt useless and frustrated. I don’t know what we would have done without Jeremy’s help.Always there at the end of the phone to help us and guide us.We would still be waiting to exchange if it was not for all his hard work. He is a credit to Simon Miller as we would use you again.
Mr · 30 March 2021
★★★★★ 5/5
TrustpilotProfessional, polite and hardworking
Simon Miller were not my selling agents, they were they agents that I was buying through. The purchase chain was complicated and exasperating for months and particularly in the final two weeks. Simon and Dan did everything that they could to push the chain to completion. They were being hassled sometimes hourly towards the end by various people and yet remained professional, polite and pleasant throughout. They pushed hard on behalf of their own vendor but they were brilliant at assisting the whole process and that included keeping me up to date. I would choose them as my agents next time if I can ever face the whole process again!
KarenC · 22 March 2019
★★★★★ 4/5
TrustpilotOur handler Jeremy was great
Our handler Jeremy was great. He was almost always available, always knew what was going on and on the odd occasion crisis managed effectively.
Alistair · 13 August 2021
★★★★★ 1/5
TrustpilotAsked for a valuation only
Asked for a valuation only, was straight up at the time, informing them Im in no position to move. They then constantly harass you with calls & post, + feedback questionnaires. They have lost a potential future customer with the antiquated tactics. AVOID at all costs !
Jo · 20 August 2019
Agent replied · 16 June 2024
It is never our intention to harass customers with phone calls or letters. As a company we pride ourselves on being proactive and will seek to follow up after appointments are carried out. Perhaps you could contact the manager of the office which undertook the appointment and discuss your concerns with them in person. This way we can also ensure your details are removed from our database .
★★★★★ 5/5
GoogleWonderful experience. Had a great apartment viewing by Elliot who was very knowledgeable and helped me look for a home suited to my needs.
Annabelle · 15 June 2023
Agent replied · 14 June 2024
Your satisfaction is our top priority, and we're thrilled to hear that our team was professional and knowledgeable in providing excellent service. Thank you for your positive feedback and for choosing our company.
★★★★★ 5/5
TrustpilotI would 100% recommend Simon Miller…
I would 100% recommend Simon Miller Larkfield! Buying our first house has been a long process due to covid, but Andy McGinty went above and beyond to help us find our perfect home. Nothing was too much trouble. Excellent service and friendly staff!
Annabel · 10 November 2020
Agent replied · 16 June 2024
The timeframe in which an average sale takes has extended significantly owing to the pandemic. Solicitors and Mortgage lenders are stretched often at capacity which inevitably has a knock on effect. Thankfully, Andy and his team were there to make sure the purchase of your first home concluded successfully. From all of us at Simon Miller & Company we hope you will be very happy in your new home.
★★★★★ 5/5
TrustpilotThank you!
Simon Miller have been an absolute delight to work with. Throughout the sale of our house they have consistently been available to take calls, answer questions and generally walk us through everything step by step. In stark comparison to the Estate Agents we have purchased through, Simon Miller, Amanda especially, could not have done more to make this process as smooth and effortless as possible. We would not hesitate to recommend them to friends and family. To all the team in Headcorn - thank you so much for everything.
Natalie · 19 October 2018
★★★★★ 5/5
TrustpilotSimon Miller
We found Simon Miller a very professional company who got it spot on when selling our property.The staff were very polite and friendly,very smart and as said very professional in the job that they do.We made the mistake of going with a different estate agents when first selling our house which cost us dearly,we should have signed up with Simon Miller from the start.If you are in a position to sell your house then I would definitely recommend Simon Miller to sell and buy a property’s.
Phillip · 18 October 2018
★★★★★ 5/5
TrustpilotFantastic service through what became a nightmare transaction
We had a particularly tricky chain with one party causing a lot of problems - the agent we were dealing with stayed on top of the issues the whole time chasing the relevant parties and providing updates when promised. I would highly recommend Simon Miller, especially the Larkfield branch.
Anna · 27 December 2017
Agent replied · 16 June 2024
Unfortunately some chains can be particularly challenging and complex. Thankfully it seems that you were kept well informed by the Larkfield team and I am grateful to you for taking the time to recognise their efforts. I trust all was resolved and you are happy in your new home.
★★★★★ 5/5
TrustpilotGreat Experience
Having worked with a different Estate Agent first with no success I was amazed at the difference in service, communication, amount of interest and success provided by Simon Miller & Company. They have been professional throughout and particularly helpful in putting us in touch and obtaining quotes for some works required prior to exchange of contracts. Genuinely a really good experience all round and would 100% use again if we have the need.
Mark · 9 April 2021
★★★★★ 5/5
TrustpilotProfessionalism, kindness and friendliness
If it wasn't for Amanda and Jeremy at the Headcorn office of Simon Miller, I really think I would have gone insane, coping with an extremely protracted house sale over five months. Their combination of professionalism, kindness and friendliness was constant and unwavering. The service I received, made me feel as though they were my agents even though I was purchasing through them. I was always able to get either on the phone - never ringing more than three times before being answered. Amanda and Jeremy, thank you from the bottom of my heart. If we ever need to sell, I know straight where to come.
Sarah · 8 August 2018
★★★★★ 5/5
TrustpilotWe invited Wasim Branch Manager from…
We invited Wasim Branch Manager from Simon Miller Maidstone Branch to help us sell our Parents home. (Sadly they had passed). Wasim and his Team handled the viewings and showed compassion throughout. Once under offer, the Team kept us fully informed and dealt with any 'bumps' in the road. Subsequently the property completed and from start to finish we were very happy with the service provided by Wasim and his Team, thank you.
Mr · 15 March 2021
★★★★★ 5/5
TrustpilotRIGHT THIS IS SO EASY...A HUGE MASSIVE…
RIGHT THIS IS SO EASY...A HUGE MASSIVE THANK YOU TO DAN FOR ABSOLUTELY EVERYTHING FROM START TO FINISH...SIMON MILLER AS A COMPANY WOULD GREATLY DISAPPOINT US, IF DAN DOES NOT MAKE PROMOTION, THE WAY HE HANDLED OUR SALE, WAS ABOVE AND BEYOND THE CALL OF DUTY FOR PROFESSIONALISM, CONDUCT, ATTITUDE AND COMMUNICATION....HE IS GREATLY WORTH HIS WEIGHT IN GOLD..SORRY FOR THE CAPS, BUT PERSONALLY I DONT CARE, I WANT THIS TO BE SEE, HEARD AND ACTED UPON....KEITH CHURCHMAN AND SANDRA TOWNSEND....
Keith · 12 May 2018
★★★★★ 5/5
TrustpilotBuying from a Simon Miller client...
We were the buyers buying from a Simon Miller client and have to say if we were to sell we would choose them and ask for Lucy White. She was superb and managed the process from start to finish with a proactiveness that is refreshing for the industry. She knew what was happening and chased the whole chain ensuring all parties weren't lagging behind. A credit to Simon Miller. Her colleague Richard gladly helped when she was on leave which was also refreshing. Simon Miller are a professional outfit!
Kane · 10 May 2018
★★★★★ 5/5
TrustpilotHighly Recommend Simon Miller
Wasim the manager is extremely helpful. He keeps in contact from start to end. If he’s not available his staff are aware of who you are and the property you are buying. Very smooth process buying through Simon Miller. Highly recommend. Thanks again.
Miss · 28 August 2020
Agent replied · 16 June 2024
Wasim leads from the front and works hard to deliver exceptional levels of service for all his customers. He empowers his team who are well equipped to assist with every situation when required. I'm pleased that you found the process was smooth and hope you will engage our services in the future.
★★★★★ 5/5
TrustpilotSimon Miller House Purchase Review
We have recently bought a house through Simon Miller & Company in Headcorn. I have to say that we wouldn't even have looked at the property if it hadn't been for the agent recommending it. As soon as we saw it we fell in love with it as it ticked all our boxes. Throughout the entire process Amanda Gates at Simon Miller has been on hand to answer questions and communicate our requests and concerns to the sellers. The process of buying this property was easy and stress free largely due to her professionalism and helpfulness. She was always available to assist us and provided answers very quickly. I would certainly recommend Simon Miller & Company, particularly the Headcorn Branch.
Bronie · 29 March 2018
★★★★★ 5/5
GoogleGreat service from from initial viewing to completing the sale by Jeremy Bancroft at Simon Miller & Co when purchasing our new home.
Mark · 15 June 2023
Agent replied · 14 June 2024
Jeremy is extremely proactive and is always on hand to offer guidance and support throughout the buying process. Your 5 Star Review is greatly appreciated.
★★★★★ 5/5
TrustpilotA fantastic estate agent in the heart…
A fantastic estate agent in the heart of Headcorn. The team are extremely welcoming & go above & beyond to assist. My mother just purchased a property in Headcorn which I dealt with on her behalf. Amanda assisted & accommodated us in seeing the property as we required & went above & beyond in assisting with the solicitors. They made our experience stress free. An absolute pleasure to deal with & we will certainly use them again for when we are ready to upgrade our property.
Rachel · 6 March 2018
★★★★★ 5/5
TrustpilotSimon Miller Maidstone
I would like to highly recommend Simon Miller Maidstone office. They have so far been exemplary in the handling of the sale of our property. Everyone is professional and helpful. The Majority of our dealings have been with Sam Edmonds who is extreamly motivated to sell your property and secure your purchase. He is always happy to go the extra mile for you and guide you through the process, have to say that the level of effort Sam has put in is out of this world and not something you get at other companies. I have a lot of trust in them as a company and having used a few other agents over the years I can definitely say they offer the best service.
Kathryn · 25 February 2018
★★★★★ 5/5
TrustpilotI can't praise Simon Miller highly enough
I can't praise Simon Miller highly enough. They dealt with my house sale professionally, yet were always friendly and helpful, and kept me fully informed about viewings through to the final sale. Elliott, Simon, Gemma, and Wasim couldn't have been better.
Paul · 12 February 2021
Agent replied · 16 June 2024
In Maidstone its always a team effort. Everyone works hard to ensure our customers are kept updated with any developments throughout the sales process. I'm pleased your experience was a positive one. Kind regards
★★★★★ 5/5
TrustpilotI have received a wonderful service…
I have received a wonderful service from Simon Miller & Co, I would highly recommend them. Great communication, with any issues very quickly resolved. A special thank you to Simon, Richard and Gemma who have been particularly supportive throughout this process
Susannah · 2 February 2021
Agent replied · 16 June 2024
Thank you for leaving a 5 star review and for mentioning the staff members by name. They will all be very grateful to you for doing so. Kind regards.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
