Trusted Agent profile · Maidstone
Verified
★★★★★
943 reviews across 2 platforms
15a King Street, Maidstone, ME14 1BA
Robinson Michael & Jackson's office in Maidstone, at 15a King Street, is rated 5.0 out of 5 across 943 reviews on two platforms, including 942 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards, one of seven awards Robinson Michael & Jackson won in 2026.
The Trusted Agent 2026 results for Robinson Michael & Jackson, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
5/5
GoogleEllie was fantastic when arranging our property viewing. She was friendly, professional, and kept us informed throughout the process.Everything was organised smoothly, and arranging the appointment was quick and easy. Thank you for the excellent service!
Thank you so much for your kind review! We're delighted to hear that Ellie made such a positive impression. Thank you for choosing us, and we hope to help you again in the future! … More
5/5
GoogleWe had a viewing with Erin Wilkins today, and she was absolutely wonderful. She was friendly, professional, and made everyone feel welcome despite there being so many people viewing the property. Erin was knowledgeable, patient, and happy …
Thank you so much for the wonderful review! We're thrilled to hear that Erin made a busy viewing feel so organized and stress-free. Kind regards, Robinson Michael & Jackson Maidstone Lettings Team
5/5
GoogleWe were very happy with Robinson Michael & Jackson, by far the most communicative letting agency I liaised with during our house search - excellent communication and very friendly. Many thanks to Libby specifically who was very helpful throughout.
Thank you so much for your wonderful review! We're delighted to hear that you found Robinson Michael & Jackson to be the most communicative letting agency during your house search. Providing excellent communication and friendly service is … More
5/5
GoogleTilly contacted me the morning after I made an enquiry through Zoopla, she was very informative, and kept in contact with me about the property we are interested in. This is our first time buying and other agents had been poor at best, night and day difference. Thanks Tilly.
We really appreciate your review, thank you! It’s fantastic to hear that Tilly provided clear, timely communication and stood out compared to your previous experiences. Supporting first-time buyers is something we care deeply about, so your … More
5/5
GoogleGreat experience with the lettings department from start to finish. Erin was really friendly and welcoming during the viewing , which made a great first impression. Nikki and Ellie were both incredibly helpful throughout the whole process, always quick to answer question and kept everything moving smoothly.
Thank you for the wonderful feedback! We’re so glad to hear you had a great experience with our lettings department from start to finish. Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleJody was absolutely amazing! I cannot recommend my estate agent highly enough. Throughout the entire process, she has been outstanding. Every question or concern I had was answered promptly, clearly, and professionally, which made what can …
Thank you for the 5* review! We know how stressful this process can be, so we're delighted that Jody’s responsiveness and genuine care made it so much easier for you. We appreciate your kind words! Good luck in your new home. Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleGreat team, available and committed. Helpful with the sale process and reassuring. Would recommend them the same as the RMJ Agency was recommend to us.
Thank you so much for your lovely review! It was a real pleasure to help you through the sale, and we’re so pleased to hear that you felt supported and reassured throughout the process. We really appreciate you taking the time to share your experience and, of course, for recommending us, it means a great deal to the whole team. Wishing you all the very best for the future! Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales
5/5
GoogleFrom booking a viewing to signing the contract, Robinson Michael & Jackson Letting Agency has been friendly, reliable, and easy to work with. We dealt with Amy, who has been nothing but lovely ☺️
Thank you so much for your wonderful review! We're delighted to hear that your experience, from booking your viewing through to signing your tenancy, was smooth and enjoyable. Amy will be so pleased to hear your kind words, we'll be sure to … More
5/5
GoogleJody has been absolutely fantastic throughout the entire process. She has been incredibly helpful, knowledgeable, and proactive every step of the way. Nothing has ever been too much trouble, and she has consistently kept us better informed …
Thank you for the fantastic review! We’re so glad to hear you’re enjoying working with Ellie and the rest of the team here. We look forward to continuing this positive experience with you, thanks again for the 5 stars!
5/5
GoogleThere needs to be more stars for how much effort Jody puts into her day to day work, Jody has been nothing but supportive & helpful in one of the most difficult times when it comes to buying and selling. Nothing has ever been to much for …
Thank you so much for your kind words! We agree, Jody and Ellie are absolute stars, and we are so glad they could support you through the ups and downs of buying and selling. … More
5/5
GoogleCharlotte was very helpful in showing us round a property. She was also extremely respectful of the owners space which was nice to see.
Thanks so much for the lovely feedback! We’re really pleased to hear Charlotte was helpful during the viewing and that you appreciated how respectful she was of the owners and their home. … More
5/5
GoogleKelly was really lovely, she showed us around. Got there 10 minutes early but she was there already and let us in straight away.
Thank you so much for your lovely review! It was a pleasure to welcome you, and we’re delighted Kelly was able to be there early and show you around. We really appreciate your kind words and hope to see you again soon! … More
5/5
GoogleJosie was super helpful and got back to me with all the information I needed so quickly! Can’t thank her enough for all her help so far!
Thank you so much for the wonderful review! We're thrilled to hear that Josie was able to help you so quickly and get you all the information you needed. Remember, if you recommend us to anyone and they go on to complete a sale or let … More
5/5
GoogleA really smooth sale from start to finish. Jody was very helpful and kept me informed throughout . Would highly recommend their services.
Thank you for your lovely review and recommendation! We’re delighted to hear your sale went smoothly and that Jody kept you informed and supported throughout. We’ll be sure to pass on your kind words! … More
5/5
GoogleEllie was super lovely and helpful will all things to do with housing she helped me so much and explained everything well and moved things around for us and went above and beyond! Couldn’t be more happier with her help.
Thank you so much for the lovely review! We’re absolutely thrilled to hear that Ellie went above and beyond to help you with your housing journey. Kind regards, Robinson Michael & Jackson Maidstone
5/5
GoogleJody is amazing and should be given a pay rise, she is very good at what she does very polite and knowledgeable
Thank you so much for the fantastic feedback! We're glad to hear how polite, knowledgeable, and helpful Jody has been. We'll be sure to pass along your kind words to her! Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales
5/5
GoogleErin was so lovely, so helpful and welcoming! Good communication - never had to guess or chase for what was going on. Was just human rather than a robotic sales person - Thankyou Erin!
Thank you so much for the fantastic review! We are glad that Erin's great communication made such a difference for you. Kind regards, Robinson Michael & Jackson Maidstone Lettings Team
5/5
GoogleLibby was very friendly and took me round the house. She also explained everything I needed to know very well and made my decision easier. Amy and Libby have been fantastic throughout the process.
Thank you so much for the review! We're thrilled to hear that Libby made your house viewing and decision-making process so smooth. Kind regards, Robinson Michael & Jackson Maidstone Lettings Team
5/5
GoogleJody has been great at keeping us informed weekly regarding our chain and is always quick to respond to additional queries.
Thank you so much for the feedback! We're thrilled to hear that Jody provided great support and kept you informed throughout your chain. We appreciate your business! Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales
5/5
GoogleKelly was incredible! Was very patient and very professional. She explained the property very well, and was very knowledgeable about the area. Definitely an asset to your team!
Thank you so much for the wonderful feedback! We're delighted to hear that Kelly provided such patient, professional, and knowledgeable service. Kind regards, Robinson Michael & Jackson Maidstone Sales Team
5/5
GoogleErin was quick to contact me about my enquiry on a property, was lovely and great communication over the phone. I look forward to viewing the property.
Thank you for your lovely review! We’re so pleased to hear that Erin was quick to respond and provided such friendly and helpful communication. We’ll be sure to pass on your kind feedback! We hope you have a great viewing and fingers … More
5/5
GoogleJody is an absolute assett to this company, very very polite and well mannered. Absolutely amazing to have dealings with.
Thank you so much for the wonderful review! We're happy to hear that Jody provided such polite, professional, and pleasant service. We truly appreciate your kind words and support! Remember, if you recommend us to anyone and they go on to complete a sale or let with us, we have a £100 voucher scheme as a little thank you for your referral. We really appreciate your support! Kind Regards, Robinson, Michael and Jackson Maidstone Sales
5/5
GoogleWe were handled by Amy and the team who made the process as smooth as possible! Always super quick to reply and help in anyway. 100% recommend and thank you!
Thank you for the wonderful review! We're glad Amy and the team provided quick and helpful support. Kind regards, Robinson Michael & Jackson Maidstone Lettings Team
5/5
GoogleI walked into the branch and was greeted by Ellie, who worked in the lettings department. Ellie answered all my questions and offered me some great advice that was greatly appreciated. Ellie was very professional and friendly/ knowledgeable and took the time to listen to me.
Thank you for taking the time to leave such a thoughtful review. We’re so pleased to hear that Ellie was able to support you with clear answers … More
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robinson Michael & Jackson's Maidstone office has 943 reviews across two platforms: 942 on Google, 1 on Facebook.
Robinson Michael & Jackson Maidstone is rated 5.0 out of 5 across all 943 reviews, and 5.0 out of 5 on Google from 942 reviews.
Yes. In The Trusted Agent 2026 awards: Robinson Michael & Jackson, Maidstone won Platinum; Robinson Michael & Jackson, Rainham won Platinum; Robinson Michael & Jackson, Gravesend won Platinum; Robinson Michael & Jackson, Strood won Platinum; Robinson Michael & Jackson, Walderslade won Platinum; Robinson Michael & Jackson, Chatham won Gold; Robinson Michael & Jackson, Sittingbourne won Gold.
Robinson Michael & Jackson Maidstone, 15a King Street, Maidstone, ME14 1BA.
