Connells Maidstone reviews

★★★★★ 1/5

Trustpilot

SCUMBAGS, Connells is trying to take…

SCUMBAGS, Connells is trying to take every penny…Connells is trying to take every penny of our deposit from us. I’m still fighting to get my deposit money back in full. 

We paid a holding deposit, got through referencing etc and we were told to expect to move in on the 28th february 2023. They unlawfully requested deposit and rent in advance on the 20th feb. Always never sign a tenancy BEFORE you give these scumbags your money…

On Monday morning 27th feb 2023 we got a call from Connells to say that our keys are ready. We went to pick the keys and returned the keys the very same day coz the house was a tip inside. The walls were falling apart, the kitchen tap wasn’t working the ceiling had stains the chandelier in the lounge was hanging with one wire. We were all packed up ready to move out and we were so disappointed coz we had to pay double rent for 2 properties. 

Connell had no alternative for us, and we couldn’t find an alternative with a new agent. 

Now we have found property and the only thing holding us back getting the keys to our new home, is the fact that we STILL have not received our deposit. 

Nicola Jacques and Hamza keep telling us that the finance department have to go through a process which takes time. However this situation was caused by their total incompetence unprofessional and lack of transparency. 

Avoid this scumbag organisation and Nicola Jacques and her staff don’t care one iota about the customers keeping them in suspense all the time. I hope that Nicola Jacques and Hamza are enjoying their commission earned for deceiving a hard working family. (Scumbags)

I have made a complaint to their head office- claiming compensation from loss of earnings, cancelled SKY and no internet for 3 weeks. Connell and Nicola Jacques and Hamza caused some massive sheer distress to my family and l will fight tooth and nail to get some compensation. 

I’m off to the ombudsman regardless of the outcome of their internal investigations. 

Absolute scumbags. 

Ratings 0 - 5

Biggs · 21 March 2023

★★★★★ 1/5

Trustpilot

155 Branches Zero Customer Service!

155 Branches thousands of properties - hopeless customer service!Raised a complaint back in September 2023, and despite having raised this matter with the Group Managing Director Lettings, I still haven’t had anybody actually contact me to deal with this problem. Now call me old fashioned, but I would have thought that when this matter is raised with someone in his position, somebody ought to actually do something!!!

Barry · 12 February 2024

★★★★★ 1/5

Trustpilot

If you want to sell your house Don’t chose this company!

If you want to sell your house please don’t use this company. We have tried 2x to see a property. The first the vender cancelled the second time we were told the day we wanted to visit, they couldn’t because it’s office day and they aren’t allowed to do viewings. It’s a 2 hour drive for us and we have to get a few booked for the day to make it worthwhile driving. Unfortunately they just lost a potential buyer for a house that has been on the market a while. What a stupid non viable rule!

Charlotte · 8 March 2023

★★★★★ 1/5

Trustpilot

Mortgage Services are Horrendous, don't purchase lifetime membership scheme!!

Purchased a property through Connells two years ago and felt obliged to use their in-house services to be in the best position to be chosen by the vendor as being in the best position to purchase as many offers were made on an open day. We used the mortgage services and paid £599.00 for the lifetime membership scheme for free lifetime advise and use of the mortgage brokers and mortgage business unit. We did a remortgage in October last year, signed and did everything we needed to do only to find that Connells had not been replying to Virgin Money emails and the remortgage wasn't finalised as the broker and mortgage business unit also provided our wrong details. We were not informed by Connells, the broker we were using was on long term sick leave and no one was monitoring his emails. The manager of the brokers in our area was less than helpful, she didn't appoint another broker to take over for nearly a month, bearing in mind we had now gone onto a variable rate at 7.5%, and we had also paid the £599.00 for access to brokers. The manager would not return calls even when asked to contact us by the customer service team, there was a data breach were were not notified of where all our personal details had been given to a completely random company that had nothing to do with us. Our experience has been appalling and extremely stressful having to undertake all the admin chashing ourselves and finding we had been lied to on a number of occasions. We will see what comes of the initial complaint we made in due course, be warned!!

Anthony · 24 February 2023

★★★★★ 1/5

Trustpilot

Appalling handling of tenancy deposit

Appalling handling of tenancy deposit, avoid

Abhi · 5 March 2026

★★★★★ 1/5

Trustpilot

Find reason to take security deposit

I had a worse experience with Connells. I got a call for viewing in 1 hour, and they wanted to confirm in 2 hours. They wanted me to pay the security deposit on the same day by calling and following up with me several times. Finally, once the security deposit was paid, they started background checks. They didn't even ring my employer to verify my employment status but they claim, as they tried contacting him several times. An unethical company tries to take your security deposit with worse service. Their strategy seems to be rushing you, giving you no time to think and get money from you.

Preethi · 19 February 2023

★★★★★ 4/5

Trustpilot

Very Good!

The staff at the Maidstone branch have been brilliant with helping us rent. Emails were always answered quickly and we were always dealing with the same two people throughout the entire process from viewing the property to getting the keys. I would recommend Connells for anyone wanting to rent with them.

Brody · 28 August 2019

★★★★★ 1/5

Trustpilot

Deceitfulness, Bullying and Coercion

Absolute waste of space, wouldn't even give them one star. Had an offer accepted on the condition that we used their mortgage services. We were told that we were under no obligation to use them. We called the morning after explaining that we would be using our own advisor, to which they replied that another person has offered to buy the property. We know that this is completely untrue. When calling the estate agents to discuss the situation, I was cut off mid-phone call. Absolutely atrocious, please don't ever give your time to them as a vendor and definitely not as someone trying to buy a property. Completely gutted and feel utterly deceived and bullied.

Anon · 15 February 2023

★★★★★ 1/5

Trustpilot

I was about to write this comment and…

I was about to write this comment and realised people said the same. God knows how they are renting or selling properties. I called 50 times, different times and different days and no one ever picks up the phone. Estate agents are a joke in this country!Keep your dirty houses then, I will take my money elsewhere.

Matt · 1 August 2024

★★★★★ 1/5

Trustpilot

Awful letting agent!

Awful letting agent!! We've had no end of problems with the house we live in and have lived in for the past 4 years.Firstly the kitchen cupboard fell off the hinges with everything falling on top of me, when we have a 2 year old because the right hinges weren't used. Then we've had mould in the property that's been reported for months along with a built in wardrobe they can never get in contact with the landlady, who also sends out her partner to every repair ever needing doing when he's only a qualified electrician there's so many legal things that they violate.Now our downstairs radiators aren't working but upstairs is, along with already reporting that we don't get hot water through it comes through Luke warm.Back onto them again tomorrow!!!!

Tayler · 31 January 2023

★★★★★ 5/5

Trustpilot

Mortgage Service Consultant Extraordinaire

All I can say is WOW!!! Carl Montgomery (from the Swindon North branch) helped me with my mortgage and what a dream he was to deal with. What we thought would be a nightmare when our original house fell through, was dealt with by Carl in such a professional and incredible manner. He made me and my girlfriend feel so at ease during the whole ordeal. I would advise anyone getting a mortgage to use Carl, he constantly kept us in the know and made sure we was happy throughout. People often say buying a house is stressful and all I can say is those people have not met Carl!!! Thanks again Carl!!

Tim · 29 January 2023

★★★★★ 1/5

Trustpilot

Terrible experience

Valuation was organised by my lender on a property I'm hoping to buy - cost me £500 and they came back and said the valuer couldn't value it! The lender was not happy with them so we've had to go with another valuer now!avoid if you can!

Lee · 6 October 2020

★★★★★ 5/5

Google

I just moved to Maidstone and Connells helped me with a new home. Nick Kadis is an exceptional professional. From the start to the end always polite and kind! I had an excellent sevice and I definitely recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Daniele · 24 October 2021

★★★★★ 1/5

Trustpilot

They allow viewings only if you take their mortgage

Very unprofessional behavior. They allow you to view properties with them only if you accept to take the mortgage with their own mortgage provider. Today 19 Jan 2023, I had two viewings with them in the afternoon. They said that I didn't attend their mortgage interview at their office so they canceled my appointments after I went all the way to the location. Also, the mortgage appointment was not confirmed via email or SMS, it was just communicated over a phone conversation that I may need to go to their office (which one - who knows?) and attend an in-person mortgage appointment. Stay away from them, they are the worst.

Mihai · 19 January 2023

★★★★★ 5/5

Trustpilot

Excellent and professional

Chose to go with connells to sell my mother's property, a decision that I would make again in a flash, they priced it realistically and the write up, photos and videos were accurate. Connells were very professional and kept us updated from start to finish, they dealt with all quieres promptly. Mark, lavinia and libby your all stars. (especially libby who done alot of running round and phonecall) Thank you.

Yvonne · 31 October 2023

★★★★★ 1/5

Trustpilot

Absolutely disgraceful employers!

Absolutely disgraceful employers! I've never worked for such a deceitful company! The AREA MANAGER promised a pay rise and company after 3 months employment, branch was performing poorly at best. So I did the manager job on a consultants salary for 4 months, asked for my review to receive what was promised! Lo and behold, the area manager wouldn't even put it to her manager as she knew full well they were false promises and were never going to be granted! I left on this basis as the salaries are poor at best, now 6 months down the line they're threatening to take me to court if I don't pay them a commission guarantee back! Absolutely disgraceful company, half the staff are well underpaid and want to leave but are obviously trapped by this clause in the agreement! Connells, Bridgfords, Countrywide all under the same umbrella and should be ashamed at how they treat employees. I was warned not to work for them but I went against that warning, being lured in with false hopes of promotion. Do not accept employment here!

Sallyann · 16 January 2023

★★★★★ 1/5

Trustpilot

- Unreliable communication

Lunderdog · 28 March 2026

★★★★★ 1/5

Trustpilot

Incredibly Poor Service Ethics

I would not recommend selling your property with this estate agent. We had a very poor experience wanting to genuinely purchase a property they were marketing... We had to push for our offer to be submitted to the sellers after declaring we didn't need to use their mortgage services. We had an improved offer accepted by the sellers, we were then pitched their conveying service, but we kindly declined, we were expecting an sales memorandum but instead the offer was discarded for reasons unknown and their phone just rings out.. We decided to move on and had a offer accepted on another property with another agent and the process was seamless

HAMDEN · 3 January 2023

★★★★★ 5/5

Trustpilot

As a landlord

As a landlord, I have been using Connells in Maidstone for several years. I have recently purchased another property and the service I was given by Joe Chiverton was first class. Completed on the apartment and within 2 weeks tenant had moved in. Thanks Joe

Christine · 8 February 2021

★★★★★ 1/5

Trustpilot

One mistake after the next..

Moving is a stressful enough experience without having your agent tell you at three months in that your buyer has pulled out, putting your property back on the market, re-selling it for more, then telling you it was another property nearby that the original buyer actually pulled out of. Don't even go there!

Louisa · 25 July 2016

★★★★★ 1/5

Trustpilot

Communication

Not communicating well and not answering emails.

Ms · 17 February 2026

★★★★★ 5/5

Trustpilot

Sonny and Doug are amazing

Really amazing people both Sonny and Doug helped get us moved in 1 week. They were always there to help from start to finish and have continued to help after the move also. It was the least stressful move I've ever done!!! Highly recommended to use Connells Welyn garden

DC · 8 November 2024

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

AVOID AT ALL COSTS - BUYER AND SELLER BEWAREThis company is focused on one thing, their commission. They do the minimum they can to maximise their commission. EVEN CONVINCING THE SELLER TO RELIST THE PROPERTY WHEN ALL PARTIES ARE READY TO EXCHANGE AND ARE ONLY AWAITING PROBATE! They only let people who are registered with their broker offer. So, two sets of £699 (!!!!! application fee when other brokers are free!!!!), use their packs (twice the price than through lawyers), and services. They are incompetent, slow and completely unresponsive.

Customer · 7 December 2022

★★★★★ 2/5

Trustpilot

Beware what you sign when handed the contract regarding their FEE

The only reason we chose Connells was because they said they will charge 1% fee from the selling price. I signed the contract with them for this but they took the 1% from the “supposed” selling price which was considerably higher, than the actual price we sold! It also took them almost 2 years to sell! When I asked for the refund, they just delayed the answer & didn’t reply to emails until it was too late, as completion happened.

Klara · 5 December 2022