Connells Maidstone reviews

★★★★★ 5/5

Google

Highly recommend Connells Maidstone - and especially Emily! My partner and I reached out to 4 separate letting agencies for help finding a place to rent, Connells were the only ones to get back to us, with immediate suggestions and possible viewings. They made the process so easy, Emily was wonderful - always so quick to respond to any questions and kept us informed and reassured throughout. Can’t thank her and the rest of the staff enough for all of their help!

Becky · 27 March 2026

★★★★★ 5/5

Google

Emily was our agent throughout the whole process and was nothing short of perfect. She was helpful through every step, worked to meet all of our needs and even while she was off sick from work made sure stand-ins and replacements were in place to make sure things ran smoothly. I also wanted to thank Louise for her great help in assisting us while Emily was off sick as she was eager to help and friendly despite not expecting my phone call that day. Would recommend Connells for your move!

Curtis · 17 March 2026

★★★★★ 5/5

Google

We had a very positive experience with Connells during our recent rental application. Louise was professional, helpful, and reassuring throughout the whole process. She kept us informed at each stage, explained everything clearly, and made what can be a stressful experience feel much smoother. Referencing and paperwork were handled efficiently, and any questions we had were answered promptly. We really appreciated the clear communication and support. Thank you for making the process straightforward we would happily recommend Connells to others.

Filip · 17 February 2026

★★★★★ 5/5

Google

From start to finish, Louise Sharp was brilliant with handling our move. From our first viewing she was extremely friendly and made the process clear and stress free. What stood out most was her communication throughout, she would send regular updates and keep us reassured in what has the capacity to be a worrying time. Connells letting department as a whole have been extremely meticulous and would recommend them highly.

Jem · 17 March 2026

★★★★★ 5/5

Google

I’d like to say a really big thank you to Emily Randall from Connells Maidstone. Emily has been absolutely fantastic in helping us find our new house. She’s not only a true professional, always on top of every detail, but also just a genuinely nice person to deal with. She’s been so helpful, answering all our questions, clarifying the contracts, and making sure everything was done correctly. She kept us informed if anything was missing or delayed, and was always just a pleasure to talk to with her sweet and friendly voice. Honestly, we’re really grateful for all her effort and support, especially in communicating with the landlord and making everything run smoothly. So, a huge thank you to Emily for all her hard work. We truly appreciate it and wish her all the best!

Iulita · 1 October 2025

★★★★★ 5/5

Google

We had a great experience with Connels's team Maidstone.But buy far, the biggest help came from Emily Randall, who is not just professional, but kind and supportive! She made our renting process smooth and easier that I ever thought, she patiently explained everything tu us, so I would like to say a big thank you once again and I can highly recommend Connels!

Renata · 17 February 2026

★★★★★ 5/5

Google

We are really pleased with our experience with Connells so far. Our house sold after only three weeks on the market and Eron has been an absolute angel, chasing up solicitors for us, calming my anxieties and giving me all the updates I need when I'm having a wobble. She knows we want to move as soon as possible and does all she can to help us in a professional and caring manner.

Victoria · 10 November 2025

★★★★★ 5/5

Google

I had the wonderful experience of being helped by both Emilys (O and R), and they were so lovely to interact with, even when I felt like I was being annoyingly persistent. Emily R showed us round the property and was super friendly and attentive to mine and my partner’s needs. She made the lettings journey feel effortless from the moment we expressed interest in the property. That’s when Emily O stepped in to guide us through the next steps, and she was equally fantastic, efficient, communicative, and incredibly supportive throughout the process. Both Emilys made what could have been a stressful experience feel smooth and enjoyable, especially being full term pregnant. I am so grateful for their help and would highly recommend them to anyone looking for a property!

Leonie · 9 August 2025

★★★★★ 5/5

Google

Louise has been amazing throughout the process for us to move homes. She has always been on hand for any queries we had and was prompt with answers and keeping us up to date with the state of play when it came to contracts etc. I would highly recommend going through Connells Maidstone branch and Louise if you’re looking for someone professional and friendly to help you with your moving journey!

Connor · 1 October 2025

★★★★★ 5/5

Google

Luke at Maidstone Connells has been extremely helpful with our process of being first time buyers! He introduced us to the mortgage advisor and has already booked in viewings for properties listed with Connells. We are very impressed that within a week we have our mortgage certificate and viewings in the diary. Thanks Luke!

Emma · 17 February 2026

★★★★★ 5/5

Google

Louise was so helpful and kept me up to date on the progress of renting my flat. I had a lot of questions and Louise was patient and took the time to explain everything to me. Thank you Louise for everything I am so grateful and happy.

Cherie · 27 March 2026

★★★★★ 5/5

Google

Renting through connells was such an easy thing to do. Emily Randall supported me, helped me through it all, kept me updated and made sure to explain as much as she could. The flat is amazing, spotless when I moved in. Thank you guys. Thank you Emily.

Angel · 17 March 2026

★★★★★ 5/5

Google

Had a great experience with Eron Colvill at Connells whilst purchasing my first Home. She’s been very helpful through the whole process, and always happy to answer any questions I have. All in all she’s done her best to make the purchase as straight forward and as quick as possible. Would highly recommend Eron when purchasing a property through Connells.

Charlie · 10 November 2025

★★★★★ 5/5

Google

Connells were extremelly professional during my flat move. Eron was extremelly informative she kept me informed throughout the process and was profesional. I would thoroughly recomend connells for putting yiur property up for sale. Thank you so much Connells.

Nicola · 17 March 2026

★★★★★ 5/5

Google

I will be recommending Connells to everyone. They have been absolutely fantastic, and made the rental process very smooth and straight forward, with special thanks to Emily for making everything so easy, I wish I could give her more than 5 stars!

Tarradan · 17 February 2026

★★★★★ 5/5

Google

I have been with Connells for over 12 years as a landlord. I find the Maidstone Branch extremely professional. Jo Walker is my property manager I find her to be totally on the ball dealing with the fine balance of tenant and owner needs. …

Anthony · 17 December 2025

★★★★★ 5/5

Google

"I had a fantastic experience renting through Connells Maidstone . From the initial viewing to signing the lease, the entire process was seamless and professional. A huge thank you to Emily Randall who was incredibly helpful, transparent, …

Razvan · 17 January 2026

★★★★★ 5/5

Google

Myself and my husband wanted to thank the team at Connells, Cameron and the team have been professional and informative. It has been a tough time and frustrating at times, the team have been supportive and you can tell they have wanted to …

Lak · 17 November 2025

★★★★★ 5/5

Google

Lili is absolutely amazing at her job. I ended up going with another property and Estate Agents. However, Lili went above and beyond, spending lots of time listening to me, sending me emails and searching for me. I am truly certain Lili has a bright future ahead of her and I wish her the very best.

Eleni · 19 July 2025

★★★★★ 5/5

Google

Louise has been outstanding, from the beginning to the moving in stage was 100% on point and I felt supported throughout. Thank you to Louise and the team. 5 star

Jeff · 17 March 2026

★★★★★ 1/5

Trustpilot

I have had the misfortune to experience…

I have had the misfortune to experience Connells both as a buyer and through a valuation request. In buying a house the 'agent' forgot his keys, leaving us stranded several miles from public or local transport. He'd moved onto anotyer buyer. In them being passed on to them via zoopla in trying to value our home I received 8 telephone calls, and was signed up to numbered email 'services'. What an utter shambles.No manners, no accumen, no integrity. Avoid like the plague.

Samuel · 23 September 2026

★★★★★ 1/5

Trustpilot

Lazy and amateurish

Extremely poor, lazy and amateurish. It's hard to know where to start but I suppose we should have been wary when our initial documents arrived with my name spelt wrongly. When I queried this, I was told it didn't matter. Call me old fashioned but I like my name spelt correctly - especially on legal documents!? Emails were often full of mistakes and the branch manager even told me that the 'bass rate' had been cut, 3 hours before the announcement had been made - psychic apparently.

Alan · 26 August 2025

★★★★★ 1/5

Trustpilot

I have had the most terrible time with…

I have had the most terrible time with O’Connells. They forced me to use KeySafe, a company I found out later to be struck off by the FCA and not regulated. I am not internet savvy & found it stressful. Either that or I pay 12 months rent up front for my granddaughter. I capitulated & allowed a year’s scrutiny of my bank (twice for some reason). Six months bank statements, savings accounts, tax info, P60s, ISAs, passport, bills and more. I sent it all to them but they wanted specific documents, I did that too. They demanded it in Digital format & PDF files. I was exhausted, I told them I felt blackmailed & cohersed as I got regular Final Notice warnings that I wasn’t getting the info out quickly enough. They took umbrage & made me feel small, I apologised if I’d upset them and asked for help as my granddaughter was due to move in next week. Finally they accused me of lying that I didn’t know the internet & blocked me meaning my granddaughter will be homeless next week, I am devastated. I am only the guarantor and they treat me like this. They deny hearing any other complaint but mine, boasted O’Connels were best & biggest estate agent,

Diane · 23 August 2025

★★★★★ 4/5

Google

In the final steps of selling my flat through Connells and overall, I had a positive experience. While there were some bumps in the road with buyers pulling out, I would still recommend their services. Communication was excellent throughout the process. The team kept me updated regularly and were always available to answer any questions I had. They were proactive in finding solutions to any issues that arose and I felt confident that they were working hard to get the best outcome for me. The marketing of my property was also very effective. They used high-quality photos and a well-written description to showcase my flat in the best possible light. This resulted in a good level of interest from potential buyers. The only downside was that I had a couple of buyers pull out before the sale was finalized. This was obviously frustrating, but it was through no fault of Connells. They handled the situation professionally and efficiently, and we were able to find a new buyers relatively quickly. Overall, I would definitely recommend Connells to anyone looking to sell their property. They offer a professional and reliable service, and they are committed to getting the best results for their clients. A special thanks to Eron and Cameroon for their help through the process

Robert · 26 April 2024