Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAfter a failed move with another property, we went for a full purchase on a property and the process has been great! Eron was really helpful and made us feel informed and at ease with the process.
After our first move did not materialise due to other circumstances, connels really showed they cared and wanted to help us find the right place and since we found the place we want have been nothing but helpful.
Very much recommend their services and very thankful to Eron there that done all she could to help us with us being first time buyers!
Kyle · 26 April 2024
Agent replied · 23 October 2024
Thank you Kyle James for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJust rented a property with Connells. Emily and Martin were both very helpful, always happy to answer questions, and they gave me the cutest moving in box with free goodies and money off vouchers to help me get started in my new home!
Eirlys · 3 September 2025
Agent replied · 8 September 2025
Thank you so much for your kind words! We are thrilled to hear that our team, Emily and Martin, provided excellent service during your property rental. It's our pleasure to help make your move as smooth and exciting as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy partner and I have recently let a property through connells, Emily was fantastic and so helpful in helping us secure the property. The whole process from start to finish went smoothly.
Thank you Emily and the Connells team.
Andy · 1 October 2025
Agent replied · 8 October 2025
Thank you for taking the time to leave this amazing review! Our team at Connells is thrilled to hear that Emily provided top-notch service in helping you secure your new property. We are dedicated to making the process as smooth and stress-free as possible. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
TrustpilotAlicia has been absolutely brilliant as…
Alicia has been absolutely brilliant as our mortgage advisor. From the very beginning, she kept us consistently informed and updated throughout the entire process, even though things are still ongoing, she has already gone above and beyond for us. Her communication has been incredibly smooth, clear, and easy, and she’s always been available to answer questions or offer reassurance when needed.
Samanta · 29 November 2025
★★★★★ 1/5
TrustpilotAn Estate agent that is not interested in selling houses!
I called them to arrange a viewing and was told they would ring me back when a salesman was back in the office so I waited in for the afternoon and they never rang back. I called the next day told them I had waited in and didnt get an apology and was just told everyone was in a meeting. The property is listed with another agent so I just called them and arranged a viewing with them instead. Now looking at reviews on here I feel I have dodged a bullet! I would be most unhappy as a seller if I thought my agent was letting potential buyers slip away like this, especailly on a property listed with multiple agents!
Mark · 23 July 2026
★★★★★ 5/5
GoogleA massive thank you to Philip (Phil) Dyson, our fantastic mortgage advisor! Buying our home was a huge step, and Phil's guidance was absolutely invaluable. He provided brilliant advice that truly helped us feel reassured, safe, and confident we were making all the right choices. His support significantly reduced the stress of the entire process, and we are nothing but grateful for his exceptional help at every stage. We couldn't recommend both Phil and Connells enough. Thank you, once again. Until the next purchase!
Blake · 23 May 2025
★★★★★ 4/5
GoogleEmily was extremely supportive and made my move stress-free. She was responsive, friendly, and kept me updated at every stage. I felt well looked after and really appreciated her professionalism and efficiency throughout the process.
Esther · 1 October 2025
Agent replied · 8 October 2025
Thank you for your kind words, it was our pleasure to assist you during your move. We are committed to providing top-notch service and are thrilled to hear that Emily's professionalism and efficiency made your experience stress-free. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMy experience with Connells recently was good…Emily Randall was swift and very professional throughout the process..I loved the experience…
Roberta · 17 February 2026
Agent replied · 18 April 2026
Thank you for sharing your positive experience with Connells, we are thrilled to hear that Emily provided excellent and efficient service. We strive to make every customer's experience as smooth and professional as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEmily and Louise made the whole process simple and seamless from start to finish. Within 7 days I had moved into my new rented flat, and no question was too much, either face to face or by email.
Paul · 9 August 2025
Agent replied · 8 September 2025
We're thrilled to hear that Emily and Louise provided exceptional service and helped make your move-in process a breeze! Our team strives to always go above and beyond for our customers. Thank you for choosing us! 🙌 Kind regards, Lucy, Customer Feedback and Support Team …
★★★★★ 1/5
TrustpilotTerrible experience
Terrible experience. Lovely staff though. NO actual advice given. Didn't sell it but equally gave no advice about the little changes we could have made which would have helped us. The tenant left it in bad condition and we never visited the property. We relied on them to give us advice, they marketed it, conducted viewings but not once did they say - you should do x & y and this will help the sale. Persuaded us to use their auction option as 'in all the years of me working here, we've never not sold one at auction' - ours didn't sell and we had to pay £6k. We removed it, went on with another agent having done some work and then it sold straight away.
Sarah · 28 June 2026
★★★★★ 1/5
TrustpilotI Am not happy with the service i…
I Am not happy with the service i received in connells kingsthorpe. The team were hard to communicate with and not pro active very arrogant and also at time very rude at times particularly the branch manager,My sale was delayed and eventually leading me to pull out because after 9 weeks after accepting an offer the buyer hadn’t even been ID verified.If you want to sell your house please avoid at all cost.
Christopher · 12 August 2026
★★★★★ 5/5
GoogleI had the pleasure of dealing with Emily in branch and Rebecca at corporate. From viewing to getting the keys, communication has been open and direct. They have been the most reassuring and reliable people I have dealt with in this capacity. I’m so grateful for all their help in getting me moved and up and running! Wishing them all the best x
Elizabeth · 17 February 2026
Agent replied · 18 April 2026
Thank you for taking the time to share your experience with Emily and Rebecca! We are delighted to hear that they provided you with excellent service and made your move a smooth process. We will pass along your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleMy partner and I recently let a property in Maidstone with the help of Connells team. The process was so smooth and instant, right from viewing to collecting the key. Emily Randall was helping us from the office and she was really helpful and prompt in her responses. Thank you to the team at Connells for helping us find a beautiful property in a short period of time.
Tara · 2 August 2025
★★★★★ 5/5
GoogleLouise Sharp was really helpful throughout; right from us requesting for viewing all the way up to handing over of the keys.
We would highly recommend her and Connells 👏🏻 …
Lixon · 16 September 2025
Agent replied · 22 September 2025
Thank you so much for your fantastic review! We are thrilled to hear that Louise and our team at Connells provided top-notch service throughout the entire process. It was a pleasure working with you and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
TrustpilotThe worst estate agent I have ever…
The worst estate agent I have ever used. If your looking to rent avoid them, once your in the property expect no help from them. If you have issues that require resolution with the property, they will not give you any assistance. We had several issues and everytime we wanted assistance nothing, they are always not reachable on phone or they never call back when they say they would.
Hamed · 11 August 2026
★★★★★ 1/5
TrustpilotThey are not honest they always team…
They are not honest they always team with landlord to claim money from tenants unlawfully they need to be diligent in dealing with customer , and the staff are very horrible and disrespectful if you claim money from customer unlawfully you might be happy but ut a life stigma and scam i will never recommende any one to d business with Cornell on any account.
Ese · 25 August 2026
★★★★★ 1/5
GoogleHorrendous experience with Connells. AVOID THEM AT ALL COSTS. Regrettably, we went with them for the sale of our flat and were not made aware of their ridiculous 28 week length contract (standard is usually 12 weeks). The photos were dreadful, we had no offers and their only solution was to keep dropping the price.
After a few weeks I sent an email to confirm we were coming off the market for a bit. A few months later we went on with another agent and a viewer went on to purchase the property. Over a year later we were contacted by a debt collector saying we owed Connells money - this is when we found out about the 28 week contract, and we were forced to pay them commission ASWELL as the agent the actually sold our flat. Absolute scam artists.
Edit: I was obviously a customer (what an obscure thing it would be to lie about?) but my Google name isn’t my surname. I have contacted their compliance department.
C · 20 July 2025
Agent replied · 23 October 2024
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at complianceresidential@connells.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer
★★★★★ 1/5
TrustpilotI rented a flat in front of Connells 2…
I rented a flat throughConnells 2 years ago.. After 2 years and 3 months I moved out.. I painted the whole flat, cleaned all the carpets with carpet cleaner, changed all the curtains and returned it.. I didn't do any damage.. I didn't even use a nail. But they didn't give me back even 1 penny of my deposit amount. I don't know what to do. It's been 3 years since I came to the UK. They are taking advantage of me.
Binson · 2 May 2026
★★★★★ 5/5
GoogleWe had a visit from Eron Colvill from Connels Maidstone to value our property. She was as assertive as helpful.
Thank you Eron.
Leida · 17 October 2025
Agent replied · 24 October 2025
Hello Leida,
Thank you for your wonderful 5* review! We're delighted to hear that Eron was both assertive and helpful during your property valuation. Your feedback is greatly appreciated.
Best regards,
Lucy, Customer Relations Team
★★★★★ 1/5
TrustpilotUnfortunately I had a terrible…
Unfortunately I had a terrible experience with Connels. I was first advised to auction my house for a speedy sale. Although I did want a quick sale, they did not explain the implications in terms of fees and selling price. When I called, no one one would answer or return the call. The onus was always on me to get feedback from viewings. I changed estate agent as Connels lost a sale - they told me they gave up trying to contact the potential buyer as they didn't get through to him after a couple of attempts and they just assumed if he was still interested he would be in touch. When I changes, someone who viewed the house called the new estate agent to enquire. Obviously, they were not able to have a second viewing but explained to the new estate agent that Connels did not answer any of their questions and did not show the house properly.
Sam · 24 April 2026
★★★★★ 5/5
GoogleHad a fantastic experience from start to finish with the Lettings team at Connells. Louise in particular was extremely attentive and has made our moving journey completely care free. She was friendly and kind throughout and kept us updated throughout the whole process. I would recommend her and Connells Maidstone to anyone!
Jem&Jas · 17 March 2026
Agent replied · 18 April 2026
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleGlad to have experienced Louise in the journey of getting a new home.She was very relational, soft spoken, supportive and ready to answer my questions. She basically kept me up to speed at every stage. Undoubtedly, she’s very good at what she does. Thank you ever so much Louise 😊 …
Iyanuoluwa · 17 March 2026
Agent replied · 18 April 2026
We are so happy to have been a part of your home buying journey, and we're thrilled to hear that Louise provided exceptional service every step of the way! Thank you for choosing to work with us and for your kind words. Thank you for leaving us a 5* review. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
TrustpilotAll the staff were lovely and went…
All the staff were lovely and went above and beyond. So nice and so efficient and persistent. Big shout out to Lesley and Lauren. You ladies are the best and thank you so much.
Juliet · 25 March 2026
★★★★★ 5/5
GoogleA big thank you to Louise at Connels Maidstone for making my house seeking hustle free.You are the best!Thanks Connels team,Maidstone.
Abigail · 1 October 2025
Agent replied · 8 October 2025
Thank you for choosing Connells Maidstone and giving us the opportunity to help make your house search hassle-free! Nothing makes us happier than satisfied customers. Best wishes, Lucy, Customer Feedback and Support Team.
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