Trusted Agent profile · Maidstone
★★★★★
1,917 reviews across 2 platforms
30 King Street, Maidstone, ME14 1BS, ME14 1BS
Connells's office in Maidstone, at 30 King Street, is rated 2.3 out of 5 across 1,917 reviews on two platforms, including 280 Google reviews rated 4.5.
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat communication, professionalism and intelligence.
Anastasija was very thorough, correct and quick to understand the requirement. Her range of options were just what I'd hoped for and even better too in that she presented an innovative shorter-term plan for me which was a better bargain longer-term. Thank you.Great communication, professionalism and intelligence. Human too!
1/5
TrustpilotWorst service ever
Worst service ever, i have seen there ad their move in date was 17 sept 2022 i submit my initial booking amount £161 on 15 september, when i came from abroad they said no its not ready yet someone is already living in that apartment and will move in 4 days, after that their estate agent Terri Ann and branch manager told me you have to submit guarantor's Employement contract, pay slips, source of income, financial statements, passport, and also they told me to fill homelet's forms, i did it on time, then they asked for guarantors employers details and we gave them, Now today on 30 Sept 2022 Terri and Branch Manager told me your referencing in not done so if you pay extra £800 to landlord then she can let you in otherwise they will move with another party and we will not able to return your initial deposit, but they didn't tell me this during whole process, and i'm living in Hotel from 12 days bcz i dont have anywhere to stay, they are very cheap and unprofessional,
1/5
TrustpilotThe reason estate agents have a poor reputation
Unprofessional, look elsewhere. Hard to explain how utterly useless Connells were when marketing and showing our property. We did all the work, we had to chase the agent for feedback following viewings and prompt them to speak to those who had viewed the property but not commented. Agents knew nothing about the schools in the local area when questioned by those viewing despite our property being marketed as a home suitable for families. Conells had no plan at the start and seemed to rely on the house selling itself in a strong market, this caught them out when it became evident that they had massively overestimated the property value. We made multiple price reductions only for Connells to tell us that this is what they would have advised! In the end we took the house off of the market having wasted the summer as we just didn’t want to deal with them any more. They did ask for feedback after we pulled the property and I gave them an honest and fact-based assessment of their performance, their response - a letter warning me that I’m tied into a contract with them and if I sell the property before it expires then I have to pay them thousands of pounds in fees! Connells give estate agents a bad name, think carefully before using them and if you do then make sure they provide a detailed plan for selling your property as well as ensuring they know your local market and neighbourhood.
1/5
TrustpilotThe worst company I have ever dealt…
The worst company I have ever dealt with. I wanted to use this company to rent my property out. I had to wait 2 months for the first payment, all I got was excuse after excuse, when the property was handed back it was total mess and nowhere near how I left it. I Will NEVER use this company again. All they are good for is taking money, over charging you for service and making up excuses.
5/5
TrustpilotCONNELS WORCESTER
I think 🌟 🌟 🌟 🌟 🌟 are not enough for Connels at Worcester ( Foregate Street branch), TOM WALLACE is our mortgage broker who from day 1 we meet him went over and beyond to ensure we get the best deals from buying our first home to remortgaging, we are relieved knowing we got Tom and Connels for life if needed
1/5
TrustpilotUnfortunately I had a terrible…
Unfortunately I had a terrible experience. Don’t go for Jade and Gemma. Gemma is the worst agent ever , communication 0 , skills 0. They’re a waste of time.
1/5
TrustpilotBewhere do not instruct connells to sell your house
I wish there was a 0 a big -0 connells was instructed to sell my house but had 2 buyers fall through 1 3month in then 1 few weeks in so i sold it with greens who was verry good fist buyer actualy purchased the house in 2021 but due to him booking with connells as well even thou he cancelled with connells streight away as they didnt have anyone to show him the house i have recived a email of there solicitors takeing me to court for there fee of 2400 as my buyer showed a intreast with them discusting green and co cannot belive it ever nealy 1 year later
5/5
GoogleThey have been simply amazing from viewing the property I have brought to getting me a great mortgage. I am so happy with everything and they have done a lot to support me during this buying process. Staff are all friendly and very professional.PositiveResponsiveness, Quality, Professionalism, Value
Hello, thank you so much for taking the time to review our Connells team. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
1/5
TrustpilotConnells ‘un’common sense
On two separate occasions Connells , owners of Countrywide , have valued a property at zero , thereby rendering it unsellable. One one occasion the work required was less than £5000 and the property was valued on Rightmove at £350,000. Someone , please , seriously look into these abominable work practices and apply a decent level of common sense. Flabbergasted how they continue to operate, the only way is mortgage companies to stop using them , but they have a monopoly so this review is useless unfortunately !
1/5
TrustpilotIf I could give below a 1 start I…
If I could give below a 1 start I would. A corrupt company that did not follow due diligence and the tenants they founds for our property turning into squatters and ruined our house. The company did nothing yet still charged a fee!! At the time we also rented a property and took us 11 weeks to get our deposit back. The house was spotless! We complained to the CEO who did nothing - didn’t even speak to us. A group of poorly trained teenagers running a company with no idea how to fix problems but great at writing invoices. Avoid at all costs
5/5
TrustpilotI have the best letting experience with connells
I have the best letting experience with connells so far(esp west bromwich branch). They made the process stress-free for me althrough my letting process. I've met different awful agents but connells gave me the best services. Their agents were really nice, supportive and helpful. I am definitely recommending connells to friends, colleagues and every other person looking for a good agent.
1/5
TrustpilotYesterday I got a phone call from the…
Yesterday I got a phone call from the lettings agent. He told me that he would email me over the details to a FaceTime call. I waited a further 20 hours and received nothing. Not a single word. Not a professional email giving me ongoing details. I was told after ringing them up that this morning someone put in a offer that the landlord accepted. But I was going to place a offer last night in the FaceTime viewing? Olivia the lettings manager took and aggressive tone. She’s very sarcastic and rude. She shouldn’t be working in a people based job as she is very arrogant. She interrupted me several times. I even had to ask her to stop interrupting me. I was there to make a complaint not to be spoken down to. Nobody in that office knows what another person is doing. They lack communication skills within their team and with customers. My mother had previously spoken to the lettings manager olivia before and the moment she spoke to them and mentioned her universal credits (me and another earn occupant £110,000 annually through self employment) They shut her down. So this is a secondary complaint as there’s obviously some large amounts of discrimination at play. We will be contacting trading standards regarding this and we will be pushing for them to issue a fine regarding the illegal discrimination this company is legislating. DO NOT USE
1/5
TrustpilotConnells, less useful than a square wheel made of spagetti
Says it in the title. I have never had a pleasant experience in any interaction with them. 3 down valuations, despite final sales in excess of their values, a rental valuation which rented for double their downvalued estimate and sellers who sold to others whilst in conveyancing with me.
1/5
TrustpilotIt is a shame not having zero star
It is a shame not having zero star. The service is absolutely disgusting. To begin with they meant to start working in the office by 9am , yet no one picks up the phone until at least 9:30am.. that is if you lucky. They take your details to book you in for viewing yet forget to spell your name right, forget to call you and when you follow up they say it’s too late to show interest. They put a property on the market on the evening. Next morning 9am tried to contact them, however no one picked up. Therefore I went in 9.05am to the office where everyone chatting having meetings . One person took my details and reassured me that the property only gone online the evening and the viewing won’t start till following week and will be contacted. Little as I knew she never done anything with my details and when I called her a week later she told me it has been too much interest on the property and I can be on the waiting list. Disgusting….I am just ever so glad I haven’t gone with them after reading the reviews. Also glad it’s not just me they treated this way and just lied to my face.
5/5
GoogleGreat service provided throughout. Nick Kadis was extremely professional,helpful and responsive in guiding us through the process and finding a tenant for our first time letting within a couple of days of the property being advertisedPositiveResponsiveness, Quality, Professionalism
5/5
GoogleI have had excellent service from Connells after finding my property. Joe Chiverton has been amazing with keeping me updated with everything and answering all my general question. We are recommending Connells for the future movingPositiveQuality, Professionalism, Value
5/5
TrustpilotErica is one of the most amazing estate…
Erica is one of the most amazing estate agents I’ve dealt with! She put up with all my phone calls and the stress, just to get me in my new house within a week! Would highly recommend Connells as a company as a whole!
5/5
TrustpilotConnells estate agent are excellent…
Connells estate agent are excellent people to work with especially their letting team. Team manager Krishnath, and team members including Lori Mccain and Montee all are very helpful. I find that they will do everything in their capacity to facilitate the process of letting, moving in, signing the documents and giving the references. with their help I found the process of moving home was very smooth and without any distress.
1/5
TrustpilotI am a landlord and As soon as I made…
I am a landlord and As soon as I made the payment for the contract fee, they totally disappeared for any support regarding some mistakes correction updated. neither by email nor even on the telephone I didn’t manage To get in touch with them. In fact for about 2 weeks no answer, then the day before the beginning of the contract they promised they would have fixed by the following day. The day of the supposed beginning has passed and nothing happened.Terrible experience, terrible service and lots of stress because of them
1/5
TrustpilotInefficient, repetitive and doesn’t understand no
A really inefficient company that doesn’t communicate at all. Im continuously receiving calls asking if I’ve sold my property that they originally sold to me (in 2016). They’ve been advised I’ve already moved on from that property and each time I’ve been reassured that they’ve now removed me from their system during the call and yet here I am, repeating myself once more. Sort it out Connells, upgrade to a single system or train your staff to undertake simple admin and remove customers as requested.
1/5
TrustpilotVery poor for letting landlord…
Very poor for letting landlord properties. The management department failed to deal with issues to the property. Staff come and go and always a new person that needs to be brought up to speed. Landlords pay letting agents to help and in this instance I felt they were an unnecessary middle man making the problems worse and should have been paying me. Definitely poorer for using them.
1/5
TrustpilotDisgusting service
Carried out a survey on my property undervalued it by 25000. Arrogant man showing off with trainee, attended my property. Devalued my home leaving the shortfall unaffordable for most buyers. Playing god with people's lives would recommend Mortgage providers stay clear.
5/5
TrustpilotWe have been using Connells to sell our…
We have been using Connells to sell our house, we are really impressed with their sales staff particularly Tayvon . Tayvon has been professional, friendly to us and potential buyers during viewings. We are very pleased with the service and courtesy provided by Connells
1/5
TrustpilotIf I could leave zero stars I would
If I could leave zero stars I would. After 7 weeks after moving out of our rental deposit we still have not had our deposit refunded or a portion of last months rent after we moved out refunded. I have made formal complaints to Connells and had very little communication from them in regards to this. With the cost of living crisis facing everyone at the moment I find it shocking that they would put customers who paid rent on time every month and cared for the property like their own through this. If we ever look at renting a property again or even when we come to buy a house, I am extremely put off using Connells
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