Connells Maidstone reviews

★★★★★ 1/5

Trustpilot

Shocking estate agents

Shocking estate agents! Nothing but constant issues, started with being lied to and convinced that we had to pay their lifetime mortgage fee, secondly was forced to go with their mortgage broker because apparently it would give us a stronger chance of getting the property we want, tried to force us to go with Shoosmiths (thank god we didn't, because they turned out to be absolutely shocking also for the person we was buying from)constant calls chasing things we needed, constantly failing to communicate things between us. They lied about the whole thing, what started as 2 in a chain, somehow turned out to be 4? even our solicitor was confused. Just shocking and unprofessional throughout.And to top it off, when we EVENTUALLY got the keys, we went in to collect them and was handed them over as if we was staying in a hotel room!!, no congratulations, no card, not even a simple little gift considering we just made on of the biggest purchases in our life.They are all about money! I know you cant control who you buy your house from, but please don't allow these incompetent people to sell your home.

DM · 3 March 2022

★★★★★ 1/5

Trustpilot

WON'T allow viewings unless you agree to use their services!

I called Connells to view a place that had come onto Rightmove half an hour before and within our budget. After handing over all personal information the agent then started forcing their mortgage services upon us. After refusing these (and about 10 minutes of time in total) the agent then said "sorry, we're fully booked".The following day I speak to my mortgage advisor who, without mentioning the above, tells me that he's been hearing non-stop about customers being rejected viewings or offers by Connells unless you go with their services!!

Luke · 2 March 2022

★★★★★ 1/5

Trustpilot

Forced to speak to the in house mortgage broker?

As a mortgage broker, we encounter many estate agents in your day to day work. So far we have had 6 complaints in Jan 2022 alone about the Connells group. This includes Dixons, Barnard Marcus and a whole lot more. Consistently, they would tell our customers that they MUST speak with their in house mortgage advisers before their offer can be put forward. It is a mandatory step for all buyers and it is upon the Vendor's request. Some of our customers were even told that they could have a lower offer accepted if they use the In house Adviser. I have made multiple complaints but it falls on deaf ears as they will only accept customer complaints and the customers are worried they will lose the property if they complain. As a buyer, PLEASE know that you are under no obligation to speak to any "in house" or "preferred" mortgage adviser if you already have your own or have seen your bank about your ability to proceed. It is illegal for any agent to not put your offer forward - regardless of any circumstances. Don't be intimidated or swindled.

JP · 1 March 2022

★★★★★ 5/5

Trustpilot

Brilliant service

My dealings with connells in Maidstone was amazing, the staff are friendly and make it all very easy. My go to man Nick was brilliant, he helped me out and explained things simply to me. Many thanks guts

Vickie · 15 January 2021

★★★★★ 4/5

Google

Helpful and responsive, both Sonny and Leigh Anne were very professional and always got back to me. Sonny helped progress the sale really well and was key to sharing updates and keeping on track.

Anna · 24 October 2021

★★★★★ 1/5

Trustpilot

Would give less than 1 star if I could

Would give less than 1 star if I could, terrible estate agents.We were told by salesperson Gary Purssord that the offer process would be initial followed by best/final offer. We put our initial offer in with another salesperson (Adrian). A day later, salesperson Zoe Poole told us that our offer was not good enough and that the seller had accepted another offer. She then said that there was nothing more to be done and that we could not put in another offer, only to then go back on that and take our best and final, which was obviously a lie to get us off the phone. We were then phoned by another salesperson (2 minutes later) who advised that the seller had declined our best and final offer after it was put forward - although I don’t believe our best offer was put forward as there was 2 minutes between the calls and it would have been unfair on the other buyer who had already had their offer accepted.We also had trouble even trying to put an offer in, as we were badgered to use their mortgage advisor. This was even after we stated that we had our own mortgage advisor and that we did not want to use theirs.

Alex · 12 February 2022

★★★★★ 1/5

Trustpilot

Absolutely fraudulent,

Absolutely fraudulent,We have left the property 1m earlier and they knew about it, now they have contacted the council which sent us a bill for the period we haven't lived there also me having the email from the landlord with the payment for that period that HE, the landlord has payed the council tax, so many problems emails phone calls to sort this out, absolutely vengeaful and useless

Florin · 25 May 2023

★★★★★ 1/5

Trustpilot

Stay away

We were promised a premium service by Westbury based Connells’ agents and coerced into signing a contract, which we later found out had a tie-in period of 6 months. The smooth talking agent made it look like that signing the contract was a mere formality as the house will be sold in couple of weeks, if not days. The ad on Rightmove had wrong information about our house and was awfully written. The agents never responded to our emails and only talked to us when we called them. We were not provided the copies of the contract or EPC, till weeks later when we chased them for the documents. They make very talk claims, distort stats to suit their narrative and deliver very little, at least in my experience. I’ll never use them again and would advise everyone to read their contract carefully before signing the dotted lines.

Rashmi · 9 February 2022

★★★★★ 5/5

Google

Excellent Service. Very professional and easy to deal with. Always kept me up to date. Highly recommend Emily Randall Many Thanks for all Connells team.

A customer · 9 December 2022

★★★★★ 5/5

Trustpilot

Cannot recommend this company enough if…

Cannot recommend this company enough if I could give them more stars I would. Dean & Courteney were very professional, friendly & extremely helpful they went the extra mile for me when I needed it.

Sharon · 7 August 2021

★★★★★ 1/5

Trustpilot

Don't listen to the customer or even…

Don't listen to the customer or even what the law states even if your the paying customer.

A · 12 September 2025

★★★★★ 4/5

Google

I started renting recently through Connells and they were so helpful through the whole process. They reply very quick and sort out any situations straight away!

Eleanor · 27 January 2024

★★★★★ 1/5

Trustpilot

Avoid

Used them as rental management for my rental property but their service degraded so much over time to point that if i can give zero star, I would. Non-responsive when you ask them for something and completely incompetent group of people working in this company. The home sales team is no better with a completely ridiculous property valuation given where the other property company can give a significantly higher valuation.

HH · 17 March 2023

★★★★★ 1/5

Trustpilot

Car sales man of estate agents..

Car sales man of estate agents... Greedy company had a viewing with them they spent more time trying to get me to move to connells mortgage .. had a very rude lady from there mortgage section call me twice trying to hard sale there mortgage and when i wouldnt she got angry and rude . most of connells properties are now auction they only care about money with the lease amount of work needed .. they get some nice properties but 90% are auction which only help dealers and builders. DO NOT USE connell southampton or portsmouth

Hampshire · 25 January 2022

★★★★★ 5/5

Google

I recently found a home through Connells estate agents in Maidstone and my experience through connells was stress free and reassured. Emily Randall who was dealing with me during my time was very professional, friendly and always able to help me with any questions I had. She helped the whole process run smooth and I am happy with my new home 😄

Martin · 24 October 2023

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS

Absolutely the WORST letting agent on the market. Customer service is non existent, no one replies to emails and they all pass the buck from one person to another when you call them. The only reason I had an ongoing issue fixed after battling with them and jumping through their hoops for almost a year was because I threatened to go to environmental health.

Missperditaalice · 2 September 2023

★★★★★ 1/5

Trustpilot

It is about Maidstone Connells

It is about Maidstone Connells. I am very unhappy with their services. The flat I got was dirty. I have hoovered cat and human hair for weeks from the carpet. The washing machine was full of molds, smelled. I could not even clean it out because the molds just built in the rubber part of the washing machine. When I asked them why I did not get a clean flat, they said that my case "has slipped through the net" and they said sorry. Before I moved out I was cleaning it for days. I have still received a warning that they need to charge me hundreds of pounds. They have detailed minor issues like water marks in dishwasher, fingerprint on the silver metallic switch cover or minor dust on the electric appliance in the cupboard etc. When I did not agree with their decision and ask about the landlord details to discuss the issues they have refused to give it to me. I have asked the senior manager and branch manager but both of them refused it. I know that I have rights to speak with landlord if I have been treated unfairly by letting agency. They want you to believe that as a tenant you do not have rights at all only pay the rent in time. It is a warning for tenants to keep their eyes on these guys. You have rights in these contracts as much as the estate agents or landlord and do not let them step on you.

Nora · 16 January 2022

★★★★★ 4/5

Google

I had the pleasure of dealing with Jody Colins and Stacy James from the branch regarding my rental property. They are both extremely helpful and understanding on all issues that i am facing and i would recommend both of them to customer of Connells if they want their property matters dealt with the highest professionalism and standard.

Leona · 25 November 2019

★★★★★ 1/5

Trustpilot

I am still receiving bills from the…

I am still receiving bills from the period we haven't lived at the property because connells gave wrong dates to the companies and we still receive bills like eon for the period we haven't lived at the property, water company, council tax, useless, absolutely useless, they took their time to email me that the dates are wrong but not the companies. AVOID THEM!!!

Florin · 24 September 2023

★★★★★ 1/5

Trustpilot

Managed a tenancy for us

Managed a tenancy for us. Repeatedly failed to follow simple instructions. Didn't do a check-out when the tenant left. Delayed handing over rent due to us. When the tenancy ended they moved the utilities without notice or our consent (took a back-hander from OVO). Utterly useless at dealing with our complaints. Just ignored us. Totally useless as agents.

Jonathan · 15 January 2024

★★★★★ 1/5

Trustpilot

DO NOT USE THESE ESTATE AGENTS

DO NOT USE THESE ESTATE AGENTSFrom the first time we let our house to the final chapter of moving back in they have been a nightmare to use.Hard to get hold of, the staff attrition rate is atrocious so you can never get hold of anyone. We have had issues with payment as well. Use any other estate agent would be my recommendation

Colin · 19 September 2023

★★★★★ 5/5

Google

We had a tenant reach the end of their contract & Connells were very professional & found a new tenant straight away. Thank you to Nick & Mark for their services & professionalism.

Paul · 24 October 2021

★★★★★ 5/5

Trustpilot

Good experience

We were a bit concerned about Connells surveying services after reading very bad reviews of their services. However we were lucky enough that Paul Evans from Connells came to value our flat for our mortgage. He was very knowledgeable about his work. He measured our flat, did some photos, checked the outside too, and how he promised he did the report on the same day. He valued the property exactly the same value like our mortgage offer. Thank you

Laszlo · 14 February 2022

★★★★★ 1/5

Trustpilot

NEVER EVER USE THEM

NEVER EVER USE THEM! Avoid renting from Conells We left one of their properties 6 months ago and have only now managed to get our deposit back. They deducted £140 for cleaning that didn’t need to be done. We made the mistake of not taking photos of the house when we entered and left. Leaving us with no evidence that we had cleaned the house. After spending weeks calling and emails, (we couldn’t go in as their offices were closed due to COVID) we got no reply. The only way we could get through was by calling the sales department for them to pass the phone on. They left it till the last legal moment to respond to us, and continued to do so throughout the process. If they were allowed 2 weeks to respond they would wait until day 14 to respond. They are honestly the worst letting agency we have ever used. One year when it came time to renew our contract, they were 6 days late in getting our new contact to us, despite several emails and calls. They then had the cheek to send a warning for underpaying our rent because they had put it up and not told us. I could list so many more examples of their incompetence. Bottom line, do yourselves a favour and find a different house to rent.

Leah · 16 December 2021