Trusted Agent profile · Maidstone
★★★★★
1,902 reviews across 2 platforms
30 King Street, Maidstone, ME14 1BS, ME14 1BS
Connells's office in Maidstone, at 30 King Street, is rated 2.3 out of 5 across 1,902 reviews on two platforms, including 265 Google reviews rated 4.5.
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
5/5
GoogleI was extremely impressed with the service i received this afternoon by both Erin and Cameron who were helpful proffessional and kept to their word. I wont hesitate in going back to The Maidstone Branch
Tracy Rosier thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleI have never let my flat before and Nick Kadis was very helpful at answering my many questions. I was very pleased with how quickly my emails and calls were responded to and how easily the process was completed. I would recommend Connells to friends and family. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHad 5 viewings where Isabella Evans showed us round and was very helpful and honest with us. She had a real attention to detail and even drove us to some of the viewings. Very helpful and was a great afternoon of viewings!
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI have used Connells Maidstone for a number of years and I have always found the staff, Mark, Emily and Martin very friendly and helpful as well as being very professional and informed. I would certainly recommend their services for property letting.
Thank you for your excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
GoogleI am very pleased with the entire Connells team and especially with Joe Chiverton, who helped find a house for me and my wife. Very good communication and special thanks to Joe Chiverton for his wonderful and well done work. Thank you very much.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have just moved between rented accommodation with Connells as the letting agent for both properties. The service received was excellent. Joe Chiverton was extremely helpful and professional, responding quickly to any queries and ensuring that I was kept informed of progress at all times.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThis was my first property purchase and overall I had a very positive experience with Connells Maidstone. Sonny and Leigh were great and very responsive throughout the process which helped put my mind at ease even when the purchase hit a few delays. Would definitely recommendPositiveResponsiveness, Professionalism
1/5
TrustpilotSteer clear of Connells
I called Connells in after going with a few other agents. They promised me the earth and delivered absolutely nothing. I decided to use Iamsold through them. What a massive mistake. They told me I could end it at anytime. I had two viewers in the first week, this wiped out my chance to use the cooling off period. I don’t even think they were legit viewers. After those two, not one other viewer in two months. Then when I tried to tell them my house is no longer for sale they said I had to give 21 days notice. They haven’t replied to any emails, haven’t given any feedback and my house is still in their website even though I’ve told them it isn’t for sale anymore. Steer clear of this company and I would imagine the many under their umbrella.
1/5
TrustpilotIf I could rate it as 0 I would
If I could rate it as 0 I would. Renting with Connells always made my life hard from day one we moved in. I am pretty sure the Landlord hasn't got a clue about the customer service this agency gives.They left me with leaking radiators, taps, shower and toilet for months until I reported to the Southeastwaster. I have asked them to fix me and get the money for materials only but never said YES. (left me with a high water bill as they fixed those issues in 5 months)They left me for 2 weeks without hot water and heating in March. (Had to argue and ask for compensation, never been offered by them)They always point at something that you do or intend to do but never hear you.My last bit was when we had a property assessment and I got an email saying that if my door hangers will damage the door I will have to pay compensation. I mentioned to the guy who came regarding spots on the walls which keep coming up and we recently painted freshly everything, but absolutely ignored that fact, absolutely ignored that when we emailed in as well.I really hope that the landlord of a property on Chaffinch Drive one day can read this email, we do treat your property with respect and take care of it, fixing and painting where needed as if we fall Connellls will make things worse and more dramatic. If I rent again somewhere, I will surely avoid Connells
1/5
TrustpilotConnells never respond to email…
Connells never respond to email enquiries and when I call, they tell me someone would call back but I never get a call.
1/5
TrustpilotAs a Landlord, I would not recommend Connells for finding tenants
As a Landlord I was wrongly billed for 2 x items, which took me 6 weeks and phone calls/emails to rectify. Also recommended tenants who did not have the 'right to rent'. Also contacted the energy provider and opened 2 x accounts without my knowledge when the account was in my name.
1/5
TrustpilotAVOID AT ALL COSTS
AVOID AT ALL COSTS! Appalling service for landlords - never get back to you, called several times for simple requests and access to documents only to be passed on to the next person. No helpful response or care to resolve issues even after months of trying to get hold of them. Estate agents are supposed to be the working hands for landlords but we have only experienced trouble and now are dealing with a court case due to failures in compliance from Connells Lettings Team.
5/5
GoogleBrilliant professional and helpful support, as always, from Mark, Emily and Martin in getting new tenants for our property in Maidstone. They calmly deal with all anxieties, we are so happy to do business with them.
Thank you for taking the time to leave us this amazing 5* review Elizabeth. Kind regards Lucy, Customer Relations.
1/5
TrustpilotRubbish service
Rubbish service and experience from start to finish! This company only want your money! They lie and don’t tell you the full picture when purchasing a property , we were told lies and seller was told other lies . They did not make the seller aware of our offer we had put in .They said no more viewings on property but would still do more , they lie a lot and twist words. .They do not call and update often and are not helpful at all in the slightest when you ring up. Staff members were shocking and not helpful at all.Would never recommend or use them again in the future!
5/5
GoogleI dealt with Nick in the lettings team...from start to finish he has been superb. Nick was very informative during the viewing and also provided updates throughout the application process. It has been very quick and easy to deal with Connells, I definitely reccomend them as an estate agent.PositiveResponsiveness, Professionalism
5/5
TrustpilotScott Hillsdon and the WATFORD branch.
Scott Hillsdon and his team at the WATFORD branch are excellent. We could not have asked for a better service. From start to finish they have helped us every step of the way and kept us up-to-date on our sale. Thank you so much guys for all your hard work.Kelly and Dan
4/5
TrustpilotGood
Was worried after reading reviews. house values exactly what I thought and approved for my additional mortgage borrowing which helped me get out of a tough financial situation and lie back on track. South west Scotland.
1/5
TrustpilotAvoid
Wasted well over a year with these guys and got nothing but lies and false promises. Like others have stated, we had to chase for updates and they very rarely called back. Our case was managed by their then branch manager, Arif, who was a complete joke. When others took over our purchase they were no better. In the end, we lost our buyer and after over a year with these guys the sale collapsed due to their incompetence and lies. We did contact their head office and made an official complaint but they failed to follow it up. I would avoid this branch of Connells if you can....its agents like these that give estate agents the bad reputation they are universally known for.
1/5
TrustpilotIf you want 10 month rent arrears
If you want 10 month rent arrears, no help with eviction, no help to access your property (which was left empty for 4 months), lost management keys, and then 'attempt' to reclaim tenants deposit then go to this agency.one of the worst I have come across in a long time.senior management in this firm needs to changed
1/5
TrustpilotConnells recognised as part of the…
Connells recognised as part of the Biggest scams in History after a CMA investigation in 2011 nothing as Changed.In a recent letter to David Livesey, I requested an Internal Investigation due to Criminal Actions against me. David requested Legal Departments Niki Rowlands to carry out an Internal Investigation, she refused because she was aware of the Criminal Activity taking place. I have over 60 files and Documents to Prosecute this Firm. Which includes 3 False Witness Statements that they used in Court to mislead the Judge into robbing me.
1/5
TrustpilotDO NOT USE CONNELLS PLEASE!
DO NOT USE CONNELLS PLEASE!I tried to buy a property from connells (due to no other choice) and I failed few times, lost lots of money, time and effort. They are disrespectful, bulling, they are blackmailing you that they will not speak with the vendor if you will not use their mortgage advisor or lawyers. It is not only one branch, I had the same experience in a few different branches. TO ALL THE SELLERS: Please, please, please, do not use Connells if you want to sell your house! As a buyer, I rather to use other estate agency as these pathetic creatures are causing lots of stress, problems, delays and lack of communications. They lied the vendor in my case and they treated me very racist. When I spoke directly with the seller, it turned out Connells people told them that all the delays are due to us (buyers) and our... english! It's a joke, not an estate agent, they don't care about you. I hope (and wish) they loose all customers.
5/5
TrustpilotVery happy
HiI recently sold my house with connells at wootton fields.I mainly delt with Rachel.i found Rachel to be very helpful and always positive she always kept me informed mainly on a daily basis.I would recommend her to anyone that is wanting to sell their house ask for Rachel .Thanks Rosa
5/5
TrustpilotWe used Connells (Horley branch) and…
We used Connells (Horley branch) and had Steve who organised everything from us, from the first viewing until the exchange everything has been very quick and easy (in within 6 weeks!!) I highly recommend Steve, answers emails straight away and doesn’t keep you waiting.Thank you
1/5
TrustpilotConnells Lettings are beyond awful
Connells Lettings are beyond awful. Too many problems to list here, but the final straw is that they are refusing and dragging to release our deposit with no legal right to do so. They are basically gaining interest with our money sitting in their bank accounts no doubt about. The organisation is full of scumbags, racists and they are very unprofessional incompetence. Would have been so much easier to get our money back if it was not of Nicola Jacques the diabolical cow we could have got our deposit within days. DONT GIVE BUSINESS TO CONNELLS YOU WILL BE DISAPPOINTED LIKE EVERYONE ELSE
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