Trusted Agent profile · Maidstone
★★★★★
1,902 reviews across 2 platforms
30 King Street, Maidstone, ME14 1BS, ME14 1BS
Connells's office in Maidstone, at 30 King Street, is rated 2.3 out of 5 across 1,902 reviews on two platforms, including 265 Google reviews rated 4.5.
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
1/5
TrustpilotNot recomanding this company
Not recomanding this company! There is no transparency. They force your hand with the procedures, they fool you on you face and make you lose money just for the fun of it.Very crappy Agency with no ethics!No, no, no!
5/5
TrustpilotMary Kate was lovely and so helpful…
Mary Kate was lovely and so helpful really pleasant to speak to and couldn’t be of more help to me. Thank youKim
1/5
TrustpilotAvoid
Quite possibly the worst customer service (or lack thereof) that I have experienced. Complete lack of care and professionalism.
5/5
GoogleHelpful, really easy to deal with
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleMe and my other half moved with connells and the service was amazing! Emily was a really friendly face and very informative! Thanks to her and the connells team for treating us so well!
1/5
TrustpilotDO NOT PUT YOUR PROPERTY ON WITH…
DO NOT PUT YOUR PROPERTY ON WITH CONNELLS OR ANY OF THEIR AFFILIATED BRANCHES. They make next to no effort to sell your home and you remain tied into a contract with them. Even if you take your property off with them after 20 week period (yeah! 20 weeks + another month's notice. Most local agencies take your house off within 2 weeks if you ask them) and on with someone else, they will try to come after you for their fee if you sell to a person who's registered with them or viewed through them WITHIN THE PAST 2 YEARS. They are parasites. Hiding everything in the small print, they are making money out of people this way during a recession and a cost of living crisis! Research if your agent is with the Connells Group before signing anything with these crooks.
1/5
TrustpilotEx Branch Manager
Well. I can only speak as an Ex Branch Manager.Last time my Wife posted a review in a purchase of her friends place, via my account, I had a threatening letter delivered to me by the legal team.I called the number on the letter, was told to withdraw my Wife's post and they would drop matters.Honestly?As a Branch Manager, I was appalled at offers not being presented as I was supposed to "secure the mortgage business, conveyancing and a survey".All a money grab.If they write to me again asking me to remove my comments- I'll happily see then in Court. I have nothing to hide.Don't list your house with these guys.Trust meJust sold my house and not through a bully tactic.A really nice Agent.Wonder why I didn't use Connells?Odd right?
1/5
TrustpilotConells west bromwich
Conells west bromwich. Terrible experience. Made an offer on a property and it was accepted by the homeowner. Property was never taken off the market and estate agent called Dean sneakily kept marketing the property and the homeowner then accepted a higher offer and then they wonder why everyone thinks estate agents are snakes.
1/5
TrustpilotDon't bother with the Lifetime mortgage
Don't bother with the Lifetime mortgage service. It's a waste of money.Other brokers will not charge you until the transaction is successful and at a cheaper rate.I honestly don't know what I paid for. You can easily get the quotes free with other brokers or searching independently and with connells you still pay the admin fee each time anyway for them to do the application.The deals aren't the best on offer either. I shopped around and found better deals in other areas and I couldn't help notice most of the better deals they recommended were owners of connells.Waste of money, shop around.
3/5
TrustpilotNot bad.Poor communication via email…
Not bad.Poor communication via email and phone.Would not recommend.
1/5
TrustpilotVery bad decision to deal with this…
Very bad decision to deal with this company,bad management, bad agency, bad communication, bad landlords,thay gonna create a very bad circumstances because they won't inform you of any change or charges. Only one word disgraceful 😔
5/5
GoogleBrilliant professional service. Nick is a STAR, went out off his way to help us. The whole process was made efficient and stress free by Nick never a problem when we called to ask questions always happy and polite. We would recommend Connells (& Nick) to our family friends. 👍PositiveResponsiveness, Quality, Professionalism
1/5
Trustpilotslow to return your deposit, lack of transparency, unhelpful
I rented through another letting agency (Barnard Marcus - absolutely terrible experience), but for some reason returning the deposit was done by Connells (probably because they're all owned by Sequence). I had to call them and it seemed that otherwise the deposit release would've been stuck. They took another 2 weeks to release the deposit though there were no disputes or anything. Most of their co-workers try to brush you off if you call them to enquire. I'm sure this is not the way they are when they try to GET your money.
1/5
TrustpilotConnells Mutley Plain
We used Connells in Mutley Plain . Agent came out and gave us what we thought was a great valuation , so we decided to sign up with them . BIG mistake , check the tie in period / contract length , it was 6 MONTHS ! Over this period we had 8 viewings . We weren't satisfied and asked for dual agents to sell home instead of sole agent . Valuation agent said he'd get back to us after Monday morning meeting to give us reply . Waited 2 weeks and we're smooth talked into staying with them . We dropped our asking price by £25,000 after being asked to "work with them" . After several weeks we were asked if we'd consider a further final price reduction ...... Manager got involved and told me he would contact me in the morning regarding the matter of dual agents . We waited 26 days for a reply from the manager. We didn't get a reply, so we gave Connells 28 days notice to terminate contract.Beware of contract lengths BEFORE you sign the contracts and don't let them smooth talk you at your initial valuation . Right from the start , the manager stated that the air was a bit thinner at our price range....... Didn't fill me with confidence at all .
1/5
TrustpilotDon’t waste your time with this…
Don’t waste your time with this company. Because they never be in their words. Firstly, charge said if you don’t like the property then you will get your deposit back but after I call about property and refund that time they refused. Said you will not get your deposit back. So personally advice don’t waste your time with this fraud company. It’s waste.
1/5
TrustpilotWould not recommend
My partner and I went to view a property … we received a phone call saying the landlord accepted the offer. we paid the holding fee. We then waited 10 days for referencing after having to email everyday for updates they then advised we were unsuccessful and won’t get the deposit back without any reason given what so ever in regards to being unsuccessful and not being able to have a deposit back and now ignore phone calls and emails !!!!! Absolute joke
1/5
TrustpilotComplex and incompetent company
I've been a tenant with Barnard Marcus while waiting for my new home to be ready, cash paid up front and never been in arrears. Despite the branch manager at Barnard Marcus acknowledging payment which has always been well in advance, Connells have never acknowledged any sums of payments paid to them. Rather, they continue to send emails threatening to take me to court for being "in arrears" every few days for eighteen months. Proof of transfer has been sent many, many times. They never reply to emails with the proof of transfers made and the details attached, but always reply on a new email saying are unable to find the money and that the account in arrears. The North Finchley branch manager says he can't stop the automatic letters so threats continue. Connells who were unable/unwilling to follow through the evidence of payment/leads supplied and look into the company accounts for eighteen months, did eventually stop the letters when finally an individual int the accounts department finally stepped in to resolve it.
5/5
TrustpilotRobbie
Robbie, Max, Tilly and Libby were amazing! They helped me achieve the full asking price for my flat. Thanks so much, I couldn't have done it without you! Sharon Reddell xxx
1/5
TrustpilotAppalling service DO NO USE
I have been using Connells for a long time as I let my property through them. Staff turnover is massive, very unprofessional. Hardly do anything always having to constantly chase them for updates. Never communicate with each other and always letting you down and don’t turn up for property inspections! Quality and standard of service is very poor. I would never recommend this estate agent. Connells need to get a grip and invest in people who will stick to the job and more importantly know what they are doing! DO NOT USE
1/5
TrustpilotVery poor services for Landlord
Very poor services for Landlord. Their fees are overpriced and they charge you much more than what tell you in the beginning. They just take your money and you do many phone calls and none address your concerns. Have been waiting for several months and still nothing refunded. In addition no work has been done to the property but still charge you. I advise Landlord to look for other agents and keep away from those thieves. It is too much to give them a star!
5/5
GoogleRecently had the pleasure of dealing with lettings team Mark, Martin and Emily. Very professional and friendly support with good guidance resulting in quick letting of my property in Maidstone. Good insight into the market and pleased with all communications which were very timely and efficient.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI dealt with Joe Chiverton in the lettings team...from start to finish he has been very professional. Joe was very informative during the viewing and also provided updates throughout the application process. It has been very quick and easy to deal with Connells, I definitely reccomend them to friend's and family.PositiveProfessionalism
1/5
TrustpilotOver valued our property to get our…
Over valued our property to get our business then after months of not putting any effort in they suggested dropping the price, which we did, they then seemed to put even less effort in after that. No one in the Malvern office seemed to have a clue what they were doing. I dropped in one day to talk to them only to find the office almost abandoned, some clueless chap on the desk, sitting in the dark trying not advertise they were open. Everyone else was on holiday or off sick! After about 6 months of getting nowhere we moved agent. Avoid.
1/5
TrustpilotConnells Estate agents..run by a bunch of cowboys.
In September 2014, my family and I returned to the UK from our home in Spain needing a house to rent long term in Warwickshire. We paid Connells estate agents £1750 security deposit for a property we have rented for the past 9 years until 26.08.2023. Our landlord then required the house back for the use of his own family. We ceased the tenancy on that date and both our landlord and myself informed Connells and the landlord requested that they release the deposit without any penalties back to me. They have made it difficult to speak to the “correct person” but each time I moved forward I end up taking a further two steps backwards. All the information that they supply for the delay refunding the money is clearly down to their inadequacies some which appear to be quite deliberate because I can’t believe that any company can be so incompetent as Connells. Beware of this bunch of cowboys, they have no credibility as far as I am concerned. I wouldn’t trust them with my granny’s pension!21.09.2023 an update, well Connells have refused to refund my £1750 offer no reason for this and Infact no communication from them so it is costing me £115.00 to issue a County Court summons, so today I am going ahead to issue. One problem with using the TDS dispute service is that it can take up to 15 weeks just to get your case resolved but the summons is much quicker. Sad that you have to go to such lengths to obtain your own money back for no genuine reason.27.09.2023. A further update. It feels totally unreal that I am still reporting on CONNELLS estate agents.Four weeks later and I still reporting and reviewing the services of this company. The bottom line is that I am still waiting for a refund of my money I foolishly allowed them to hold in trust for my landlord and myself fourteen years ago. Connells cannot be trusted. If you are tempted to rent a property via Connells, don’t. Find another letting agent. Do not use Connells.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Connells's Maidstone office has 1,902 reviews across two platforms: 265 on Google, 1,637 on Trustpilot (across the whole business).
Connells Maidstone is rated 2.3 out of 5 across all 1,902 reviews, and 4.5 out of 5 on Google from 265 reviews.
Connells Maidstone, 30 King Street, Maidstone, ME14 1BS, ME14 1BS.
