Connells Maidstone reviews

★★★★★ 1/5

Trustpilot

Don't listen to times to avoid and devalue for no reason.

When booking an appointment I advised on a time not to attend as I would be unavailable and they sent the surveyor at that specific time, when I asked him about it he said the office hadn't bothered to put it down on the notes. They also decided to devalue the property just because only one other house with the same number of bedrooms in the area has sold recently (it went for more than my sale) and they refused to use the houses with one extra bedroom as comparible (even though they sold for a good value more). It's an eye opener to realise the surveyors are often forcing the market down!

Jess · 26 September 2023

★★★★★ 5/5

Google

Five star service, could not fault it!! Nick Kadis came to my property to value it and he was very thorough and patient, providing me all the information I needed. My property was let within a week and they found me a really good tenant. Would highly recommend Nick and the lettings team in Maidstone.

Darren · 24 October 2020

★★★★★ 5/5

Google

We recently moved to a new rental property through Connells and the whole process has been very smooth. We were dealt with by Joe Chiverton, whose communication was very quick and thorough. Viewing went smoothly and all the paperwork leading up to out move-in was dealt with efficiently. Definitely recommend using Connells Maidstone!PositiveResponsiveness, Quality, Professionalism

Martin · 24 October 2020

★★★★★ 1/5

Trustpilot

Avoid

I made offer for a property advertised by Connells. The agent called me back and asked to transfer me to Mortgage adviser. I did not want their mortgage advisor, but in order to receive response, I had to talk to him. The guy promised my offer will be accepted if I take him. So, to get the property, I had to take the Mortgage advisor as well. They tried to push me to use their solicitors as well but I managed to escape from that. I paid £700 for the mortgage advisor, the bank approved the mortgage and almost 5 months later, I was waiting for some papers from the Vendor’s solicitors (Connells’s solicitors) to complete the purchase. Suddenly, I was diagnosed with very bad illness and had to cancel the purchase. Although I explained that to Connells, I had emails and phone calls from Connells representatives checking if I am interested to do another purchase, up to about two months later. Finally, I had ti rudely ask them to remove my details from their database.

Mimi · 10 September 2023

★★★★★ 1/5

Trustpilot

"Connells Estate Agents: A Disastrous Experience - From Inadequate Communication to Complete Disengagement in Sales Progression"

If you have time this morening our review of Connells Eatate agents who sold our house: We are extremely disappointed with the services provided by Connells Estate Agents. They consistently fell far below the expectations we had set, particularly in terms of communication. The lack of communication was evident from the very beginning, especially when it came to coordinating property viewings which included informing us of when viewing were and also when the agents left the property - a crucial aspect of the selling process. This lack of attention to detail extended to their poor efforts in generating interest during the initial stages, largely due to the open house strategy that did not yield the expected results.What added to our frustration was their unprofessional behavior and negative attitude. Not only did Connells Estate Agents fail to deliver to their “commitment to delivering the highest levels of customer service”, but they also engaged in bad-mouthing other estate agents in the area. This kind of behavior is not only unbecoming of a professional agency, but it also raises concerns about their integrity and values.Moreover, when we raised our initial complaints about their services, Connells Estate Agents dismissed our concerns rather than addressing them, displaying a disappointing lack of accountability and understanding. To make matters worse, the behavior of the estate agents was both rude and aggressive, as reported by our buyers. It's disheartening to know that the house's success in selling had more to do with its own merits as described to us by third parties in the chain rather than the efforts of the estate agents. As customers, we were left with no choice but to seek assistance from other estate agents within our chain and our solicitors to navigate through the process.Moreover, Connells completely disengaged after the sale, refusing to participate in the sales progression. The next time we heard from them was the day we were moving out when they asked for the keys and, shockingly two days after the completion date when they requested more money. This indifference and lack of involvement were noted not only by us but also by various parties in the chain, including other clients and agents representing them. Connells claimed they don't get involved in sales progression, which contradicted the proactive approach taken by all other estate agents involved, leaving our solicitors in disbelief at their response. We ended up receiving better advice, information and guidance from another Estate Agents involved with the chain. If we had the time and energy after such a lengthy process, we would have seriously considered disputing their charges. In our opinion and in the opinion of some of the other parties involved in the transaction, Connells Estate Agents' service was severely lacking. However, it's a relief not to have to deal with them again. Based on our experience, we strongly recommend that others avoid working with Connells Estate Agents. Their level of professionalism and care was clearly insufficient, and we hope that our feedback prompts them to make significant improvements to their services.

Jake · 10 September 2023

★★★★★ 5/5

Trustpilot

Park Home Sale

We found Connells in Winchester extremely helpful when selling our property. I would like to thank all the staff for all their hard working especially Angus who a is lovely person always cheerful polite and professional he is a credit to the company

Christine · 25 September 2022

★★★★★ 5/5

Trustpilot

Connells provided a fantastic service

Connells provided a fantastic service, letting my property. Sophie Short went above and beyond to manage the process smoothly. She is friendly, professional, extremely helpful and always quick to respond to queries.

HM · 5 September 2023

★★★★★ 5/5

Google

Mark and the team at Connells provided an excellent service for renting my house. It was the first time I had rented a property and they were extremely knowledgeable and efficient, making the process as easy as possible. Would definitely recommend.PositiveResponsiveness, Professionalism

Louise · 24 October 2022

★★★★★ 5/5

Trustpilot

I just want to say that Lewis and…

I just want to say that Lewis and Meghan have been a miracle in my life in securing a property to rent, when all doors seem to have closed,Lewis always open the doors with Men they have both been absolutely fantastic and my Whole Family appreciates you and your Organisation for me they are the best and keep up with the good work.

James · 17 August 2024

★★★★★ 4/5

Google

When dealing with Connells I had a pleasant experience. Everything was made easy. I have been with Connells for 8 years and haven't had any problems. In my recent move I dealt with a bloke called Nick Kadis and he was really friendly and helped me through my experience getting the property I want.

Grzegorz · 24 October 2020

★★★★★ 5/5

Google

Nick at Connells in Maidstone was very helpful when we needed to find a new tenant for our rental property. He was very thorough and dealt with the whole process from start to finish. Always patient and took the time to explain and answer any queries we had. Would not hesitate to recommend him.

Tom · 24 October 2020

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs!Lack of communication, bullyboy sales tactics that make you feel pressured to go through them to get your mortgage and also tell on the phone your offers have been accepted if you can get down to them by a certain time( we had 2 hours notice to get all paperwork together and get to the office with a 2 week old and 1 year old, which we did but as we didn't choose to take our mortgage through them, they later said our offer hadn't actually been accepted)

Emma · 18 August 2023

★★★★★ 5/5

Google

The team at connells was fantastic from viewing the property to getting the keys in just over a week. Had a few problems with the reference company they use but Emily was grate and kept chasing them up for me.PositiveResponsiveness, Professionalism

Malcolm · 24 October 2022

★★★★★ 5/5

Trustpilot

** The best morgage advisor **

Have worked with Linda Cox for my morgage she is highly recommended so professional and caring . Really takes the time to explain everything clearly and goes above and beyond in all aspects of her work anyone looking for a morgage advisor would not be dissatisfied, what a great service I will recommending to all my friends and colleagues.

Jamie · 8 February 2018

★★★★★ 1/5

Trustpilot

Nuisance Tenants! Howling Dogs!

Tenancy stated no dogs. However, they rented the property to someone with a spaniel. The dog has howled all day, every day for over a year! The 2 agents I've spoken with couldnt care less! It’s extremely distressing to hear and IVE HAD ENOUGH!!!! They clearly don’t manage the properties very well. *Its been reported to the LocalAuthority

Jessie · 17 October 2024

★★★★★ 1/5

Trustpilot

Non payment from Connells

We are a cleaning business asked out on short notice by Connells and they haven’t paid us at all. We’re either ignored or lied to with a false story. Our work order hasn’t even been submitted by them. I’ve called accounts twice and logged a complaint and still nothing. Worcester branch are a bunch of numpties

Yolanda · 15 November 2024

★★★★★ 5/5

Google

Joe Chiverton was very helpful and professional in all aspects. He made my move to my new home very smooth. He was always ready to give help and advice no matter the time of day you ring him or how often. Really impressed. I will recommend him again at anytime.PositiveResponsiveness, Quality, Professionalism, Value

Bolaji · 24 October 2020

★★★★★ 1/5

Trustpilot

Absolute shambles of a company been…

Absolute shambles of a company been chasing out deposit down for weeks now they are always excuses as to why this hasn’t been done. Always people promising to chase things up and contact us and they never do! Always told you will hear something in a week that’s now been going on for nearly two months! Quick to take money yet not quick to give you what’s yours back!

Stacey · 5 April 2024

★★★★★ 5/5

Trustpilot

Andy from the Dorchester branch, Excellent!

Rented through the Dorchester branch. Dealt with Andy and received fantastic service. Very friendly and helpful and kept me up to date throughout the whole process. Everything was made easy unlike other estate agents we have used. Was a very smooth and straight forward move, couldn’t have asked to work alongside a better person.

Madeleine · 1 July 2020

★★★★★ 5/5

Trustpilot

Joe at Connells Maidstone branch

An impressive turnaround of less than two weeks from first viewing to receiving keys! The process was seamless ! Joe from their Maidstone branch was very accommodating and a few minor amendments to our contract was not too much trouble. We would highly recommend Joe ! Fantastic,prompt, professional service !

The · 11 June 2021

★★★★★ 5/5

Google

We are currently SSTC by Connells Maidstone. From start to now we have found all staff professional, knowledgeable and friendly. I wouldn't hesitate to recommend the team.

Joanna · 23 September 2024

★★★★★ 1/5

Trustpilot

I am a domestic abuse survivor

I am a domestic abuse survivor.

Consumer · 16 April 2026

★★★★★ 1/5

Trustpilot

There should be a limit to cross sell - you deal in houses not financial products.

I had done the house purchase transaction via Connells in 2021 and there is a reason I am writing a review now.Rachel Semple, who worked with us was great. She took time to show us different options and worked around our schedule. So as far as personal touch goes, it was good. And then it goes downhill from there.What I didn't like, starting from small irritants to things that have me fuming:- I was told that I need to have an in principal approval before they start showing me houses. I had an in principal approval, but I don't want to disclose what my purchase limit is and while their reasoning that they don't want to waste the buyer's time is reasonable, but none of the other agents asked for it. So why are they so special to have this policy in place? My approval limit and what I am willing to pay are two different things and need to remain private.- The focus on cross sell was crazy. I was repeatedly encouraged to use their recommended solicitor, and also to engage Connell's financial services, even though I had pre approval. I was led to believe that their recommended solicitors act quicker - which proved to be a sham as the solicitor, who was 50% more expensive, took 6 months to close a NO CHAIN transaction. Since this was in 2021, it seemed that solicitor intentionally closed it right after the stamp duty holiday expired, costing a fair chunk of tax bill to me which could have easily avoided. When I kept following up - the expensive solicitor's assistant only told it they will contact us when they are ready and never gave a straight answer on why its taking so long or what is pending. And when I reminded Connells that their recommended solicitor is supposed to close the deal quicker, their response was that they have no choice but to wait. When I said that I could engage another solicitor who would probably close the deal quickly it was alluded that taking the case back could cause further problems and complications. Being a first time buyer, I was almost scared into waiting. I must mention that I was in touch with buyer independently and Connells was just supposed process the transaction. They advertised the house for less than agreed price and then closed the sale on rightmove at the agreed price. It almost seemed like they wanted to manipulate the statistics that they were able to sell the house higher than the asking price.- Connells Financials - same case of cross sell and use their brokers for mortgage as they will get better rate and get the job done quickly (remember, no chain and 6 months) Well, their cross sell try to cross sell you and charge you extra fees. I was offered a lifetime membership where my mortgage would be managed and I will get preferential rates. I got charged a membership fee and then mortgage application fee. Again, being a first time buyer, I was duped into a promise of great service - but as you deal and learn, you find out that this service is available from a host of brokers free of charge to the owner. It seemed that they wanted to sell me all types of insurances as well and mortgage was not enough. Luckily I had some insurance plans and was saved from that trap.Why I am writing a review now - its time for renewal of mortgage and guess what - there are no preferential rates or any special customer serivce. The person handling the renewal asked for a chunk of documents along with details of all existing insurances I had. I thought they need to provide the home insurance details for the mortgage and collecting details of life insurance, critical injury insurance (which I didn't have and thought I needed to get), income protection insurance (again, thought it was a requirements) etc. etc. took so much time that rates have increased in the mean time. I finally asked a friend for help and I found out that the rates Connells offered are available from two other brokers that I checked - nothing preferential. None of the insurance details are required; and Bank doesn't charge any application fee that I was being asked to pay by the Connells' broker. I am fuming right now. I realize I have been taken advantage of as a new resident in UK - and they are still trying to milk me.Why did I give 1 star? Being in sales myself, I know I make a long term customer if I educate them and guide them to shop around. If I sell something higher in the market, I am clear that we are expensive and explain what value addition makes it expensive. Connells charged me for services available free of cost in the market. It seemed that having the transaction of the house was almost like a step in the doorway to sell all kind of financial products and charge fees where ever than can.This probably will not be the last real estate transaction for me - but you can rest assured that I will not be using Connells as a matter of principal.

Asif · 6 July 2023

★★★★★ 1/5

Trustpilot

Believe the reviews...

Lots of phone calls and voicemails after asking for email only contact.They booked in an appointment after I only an asked about available times, and without bothering to check it worked for me.Ignored my email telling them I didn't book an appointment, and still sent a man to my house...Signed me up for an account, despite me NEVER requesting, and never booking an appointment.The guy who showed up was nice enough, but the "Oh that's Head Office, I'm based locally" excuse doesn't fill me with faith. Then seeing all these reviews confirms that this doesn't seem to be a one off.Estate Agents in the 80's had better reputations.

Gary · 5 July 2023