5/5
GoogleVery professional and helpful ! Joe Chiverton was Here every time I needed an answer ! He was replying quickly and in details. Thank you so much !
Trusted Agent profile · Maidstone
Connells Lettings Maidstone reviews
★★★★★
301 reviews across 1 platform
30, King Street, Maidstone, ME14 1BS
Connells Lettings's office in Maidstone, at 30, is rated 4.4 out of 5 across 301 reviews on 1 platform, including 301 Google reviews rated 4.4.
Reviews
Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
Google5/5
GoogleNick Kadis was very helpful and made renting our property very easy and effortless . Thank you definitely will use their services again .PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJoe, Emily and Mark were very professional. Kept me updated on my move every step of the way. Excellent service.
5/5
GoogleHighly recommend, Nick Kadis has been superb! Professional, prompt responses to my many emails and made the whole process easy/stress free. Thank you Connells 👍🏻 …
5/5
GoogleGood and fast service Emily was helpful and polite
1/5
GoogleI can't say only a thing for them. Such a horrible service from letting team. For almost 3 month i have waited about that they will repair washing machine and the tap. I called every single weeks they said me "yes it was okay they would sort it out" but never.. and they would never call me back unless i called them. They are terrible, rude and i can say that absolutely DODGY!! Nevet let home with Connels never it was the huge mistake.
1/5
GoogleVery bad customer service! We did the referencing and paid all the fees to rent a property. But the week we were supposed to move in, the flat wasn’t ready. They told us then that it would be ready in one week. We waited and waited, and chased them every other day and after one month we didn’t have the flat yet. It was then when we decided to go for a different property. So we finally got a nice flat, but it didn’t last for too long. Few months after we moved in, we got a letter saying the landlord wanted to sell the property. We left the flat 6 months after our tenancy started, and they took almost every single penny of our deposit. It was ridiculous! I wouldn’t recommend this state agency at all!
5/5
GoogleProfessional and courteous team.. Louis goes above and beyond to be friendly, helpful at all times
Agent replied · 13 June 2024
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleJust moved into a house and I'm really happy with how everything was handled. Thank you to Joe, Mark and everyone else in the office!
4/5
GoogleDespite our annual gas safety check going a little awry (gas leak!) and a subsequent series of unfortunate of events (no heating, no cooker, a water leak, no hot water...) Jo at Connells and all the various contractors involved dealt with everything well and with good humour.
Agent replied · 13 June 2024
Thank you so much for taking the time to leave us such a lovely review. We're delighted to hear that our Connells team provided a 4-star service!
5/5
GoogleI have recently moved out for the first time on my own (from living with parents). I had a viewing and within a week, all paperwork completed, keys handed over and settled in my own flat. I couldn’t have done it without the help of Nick K from Connells. The whole process was so easy, response timing was incredible, I wasn’t left waiting at any point. Really great service!PositiveResponsiveness, Quality, Professionalism
1/5
GoogleIf 24 one star reviews doesn’t say enough 1 of the 2, 5 star reviews is written by a staff member From the moment I moved in, stains and filth were missed off the inventory and it took them 3 week (post moving in), to take an accurate description of the condition of the flat, baring in mind neighbours had warned me of underhand tactics The lettings management team don’t respond to correspondence, they took 17 weeks to fix a minor issue and then they’re now delaying on further more significant repairs and issues Avoid at all costs
1/5
GoogleRead This - I finalized a property on a Friday morning and they scheduled a meeting with landlady on Monday noon (I still wonder why landlady needed to meet me). I took a personal leave on Monday because I didn't want to lose that property. I get a call on Monday 10am that meeting is cancelled and property is already let to someone else. They blamed it all on landlady saying it was her decision (Not even apologies from agency). Plot Twist - Apparently the property was still 'Available' on Rightmove for number of days I hate to mention. Note - When the agent arrived on property to show me the flat, there wasn't even a 'Good morning' or a greeting smile from her side. Total lack of professionalism and manners. I felt as if she was pissed at me because I was the reason she had to drive all the way (1.1 mile to be specific) from her office to the property. Now when I look back, I feel relieved that they didn't let me the house.
5/5
GoogleI recently purchased an apartment from the sales team at Connells in Maidstone and I can not thank them enough for all their efforts making sure that the whole process ran smoothly. They reassured me and regularly updated me right to the final day when I collected my keys. I have now let my property out on a fully managed service through their Lettings Department and again I am so happy with the professional and friendly service I received . I would definitely recommend both departments if you are looking to sell or let your property. Thank you Connells .
5/5
GoogleWe had an excellent service from Leigh and the team from start to finish! I can not fault connells! Would recommend to anyone
1/5
GoogleVery poor customer service and zero respect for the people and their money. They care only about their commission and nothing else, they have been promising me and my partner a secure place where to live, we have paid all the fees and passed all the references, paid deposit and everything, we have paid them around 2500£ in total and one day before we were supposed to get the keys they told us the landlord has changed his mind when he had a month to think and left us almost on the street without any options. They tried to covered themselves with the words "you should have known that" or "we can't do anything". This was our first experience ever with a letting company and there is no way we could have known that, it was their job to explain everything perfectly clear. Instead of being ashamed of themselves and try to do evrything on their powers to help they still didn't seem to do and were providing a bad customer service. I can tell that the whole process for them was a joke and I won't recommended them to anyone. Still waiting for them to refund us the money and we specifically asked them to speed up the process becausr we need them urgently to find a new place where to live but they seem not to take us seriously which is just outrageous!
1/5
GoogleTHE WORST AGENCY - I WAS so excited to start my journey into home ownership and was delighted when I saw a property I liked with Connells. But after stringing me along for TWELVE WEEKS across various offers, with poor feedback from the agents despite many phone calls/emails I can safely say Connells have single handedly proven that what you hear about estate agents are true. The branch manager Chris has no idea on what good customer service means, so if you are looking for a reliable agency to buy/sell with, you are in the wrong place
5/5
GoogleHaven’t found a house yet but wanted to shout-out Abbie, we lost out on an open house, she then called me straight away with a new listing that had come on and booked us in for an open house straight away. Although it wasn’t the right one, she’s always followed up and helped us still find what’s best for us. Nice to know people still care and help !PositiveProfessionalism
5/5
GoogleEfficient and prompt service! I had a seamless house renting and moving experience. I would like to particularly mention Ms Emily who was kind, friendly and extremely helpful from the beginning of the moving process. All documents were handed over and discussed in a timely and professional manner. Really pleased with Connells Maidstone!
5/5
GoogleNick was very helpful through the process and was very efficient to reply to emails and answer any queries we had!
5/5
GoogleI have used Connells letting services for a number of years now and they are always very professional, quick to reply and keen to assist with any queries or issues. Joe Chiverton quickly found my latest tenants and ensured the whole process went smoothly. Also to mention Mark Fitzgerald who has been my regular contact over the years, he is very knowledgeable and always keen to help.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleThank you so much for help on letting and really approachable and professional thanks to Joe Chiverton - really helpful.
4/5
GoogleNick Kadis was helpful every step of the way he was respectful and professional always willing to help youPositiveResponsiveness, Professionalism
5/5
GoogleJoe was very helpful and professional throughout the whole process of finding and renting our property. I would highly recommend.PositiveQuality
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