Every review we hold for the Maidstone office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleConnells in Maidstone have been absolutely fantastic! The whole sales team gave us exceptional service throughout making the experience a far less stressful one! I can't recommend them highly enough for their professionalism and highly knowledgeable service from start to finish. Eron even came in to the branch on her day off just to secure an offer for us, she went above and beyond all expectations ! The whole sales team are incredible.
Jennifer · 23 September 2024
Agent replied · 23 October 2024
Thank you for taking the time to leave us your 5* review and recommendation Jennifer! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was really pleased with the lettings team in Maidstone, Emily, Mark and Martin were all helpful and efficient. The way Connells manage the whole process is so much better than the other high street letting agencies.
Anthony · 13 February 2024
Agent replied · 13 June 2024
Thanks for the wonderful 5* review Anthony! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFound us a lovely property via Connells and the moving in set up was smooth and brilliant, no stress and easy
Hannah · 9 April 2026
Agent replied · 16 April 2026
Thank you for your kind words! We're thrilled to hear that we were able to find you a great property and make your move-in process stress-free. It's our goal to provide top-notch service to all of our customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleEmily was great to work with, and was able to move forward with my rental in a very quick manner as I needed to move ASAP.
Waleed · 19 August 2024
Agent replied · 26 August 2024
Thank you Waleed for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHave used Connell’s Maidstone to manage my rental property for 16 years. Always efficient and reliable. Highly recommended. I’m selling up now due to successive Government legislation detrimental to the interests of both landlords and tenants.
Howard · 16 November 2025
Agent replied · 16 April 2026
Thank you for choosing Connell's Maidstone to manage your rental property for the past 16 years. We are thrilled to hear that our team has been efficient and reliable, and we appreciate your recommendation. It's unfortunate that government … More
★★★★★ 1/5
GoogleWe recently rented a property that was advertised as partly furnished. On both the website and after enquiring they confirmed that would include only the white goods. However after moving in we found multiple piece of furniture that were not communicated and now they are asking us to pay for storage in case we don't want them in the house! If you are dealing with them make sure you go through every little detail before you make any decision - overall very poor experience..
Seph · 14 April 2024
Agent replied · 13 June 2024
Thank you for providing your review.
I can confirm the property was advertised as 'part-furnished' and this was reflected on our wesbite when advertising the property. I can also confirm that upon the viewing you did ask what a 'part furnished' property consisted of. Our representive completing the viewing advised that this would have to be checked on the property as the existing tenants were still living within the property and the property was furnished with various items of furniture, so it was not possible to confirm on this at that time. You did not seek to clarify this information with us further when you applied for the property or during the application process. We therefore did not have the opportunity to confirm on what remained at the property before you moved in.
You advise within your review that there were various items of furniture left in the property but I can confirm that this only consisted of one sofa and a wall mounted widescreen TV in the living room, one bar stool in the kitchen and a garden patio set cosisting of a table with four chairs. You have asked if the sofa can be removed from the property and we have enquired with the landlord on this for you but they have unfortunately not agreed to your request and require this to remain at the property, unless you wish to store this at your own cost and ensure this is placed back in the property at the end of the tenancy.
We are sorry you are disappointed with this situation but had this been raised with us at the point you made an offer to rent the property we would have been able to clarify this information for you, before the tenancy was progressed.
★★★★★ 5/5
GoogleMartin has been amazing at finding tenants for us. He knows exactly what we are looking for when looking for good tenants. I would recommend Martin and the lettings team if you are looking for high quality long term tenants.
Ivor · 18 August 2023
Agent replied · 13 June 2024
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleI've worked with Eron during my purchase and I'd highly recommend! She's always on top of things and quick to reply. Appreciated that!
Vinay · 5 August 2024
Agent replied · 26 August 2024
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Vinay! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThey are 👌 awesome, well explained & coordinated.Listen my concerns and advise me the best Especially Emily Randall ☺️ and Martin 🙂 thank you connells... …
Renjith · 13 June 2024
Agent replied · 15 June 2024
Thanks for the wonderful 5* review Renjith Karekunnath! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery happy with Emily and Mark who did an amazing job in helping us choose and move to our new home. They were very supportive even though English is not our first language.
Svitlana · 14 January 2024
Agent replied · 13 June 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLetting out my new flat with Connells Maidstone has been a very smooth, friendly & FAST experience !. From the very first inquiries with Martin, through to contract & move-in with Mark, they have been professional, helpful, and very much on the case for us. The decision to go with Connells' fully-managed letting service, was made after feeling confident that with their knowledge & experience we will be supported all the way through.
Paul · 14 June 2023
★★★★★ 5/5
GoogleCameron was very helpful in keeping my purchase on track. Particularly in light of a nightmare seller.
Tom · 23 September 2024
Agent replied · 23 October 2024
Thank you for your excellent 5* review and kind words of our dedicated team Tom. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have a very tight timeline to move into the property within 10 days. I would like to mention “Emily Randall”. She has been so involved throughout the process and helped me in every manner to move in. I am definitely sure this kind of involvement and dedication is playing the key role in making the Connells Group successful. Lastly, I also want to mention “Martin Yosifov”, he is a very great asset to the sales team, very professional and helpful.
Thank you so much.
Shariq · 11 May 2025
★★★★★ 5/5
GoogleExcellent service, Emily helped me through every step of the way and couldn’t have asked for a better agent
George · 16 February 2026
Agent replied · 16 April 2026
Thank you for the kind words! We are thrilled to hear Emily provided you with exceptional service. We pride ourselves on having a team of dedicated agents who go above and beyond for our valued customers. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleMy partner and I have recently moved in to a property in the Maidstone area. Joe Chiverton was the member of staff that we dealt with when we were looking at the property and signing contracts etc. He was very proffessional and fast to respond to our queries, and made moving into the property relatively straigtforwad. We've had couple of minor issues with the property since moving in, however they have been dealt with very swiftly by the property maintenance team, and in particular Jo Walker, who has been very helpful.
Tom · 14 June 2022
★★★★★ 5/5
GoogleReview from Professional Landlord.
I have used Connells (Tenant Find Service) for letting my portfolio for many years, and will continue to do so.
As a professional landlord I want my properties filled in good time; but more importantly - with the right tenant for the property. Connells listen to my business needs, and are very good at finding me appropriate tenants, within a reasonable time-frame and in a professional manner (which is important to my business as well). The manager Mark is particularly attentive and good at his job. I always trust his judgement, he has a valuable wealth of experience that is very useful to me as a professional Landlord.
I have no hesitation in recommending them wether you are a landlord or a tenant.
Jason · 14 June 2022
★★★★★ 5/5
GoogleEmily was great from start to finish. A great credit to the company. We are so happy in our new home. Thank you. Jason and Jayne
Jason · 14 March 2024
Agent replied · 13 June 2024
Thanks for the wonderful 5* review Jason milne! Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleStill waiting for a follow up that is consistent with their proposed public “what can we do”
Peter · 16 February 2026
Agent replied · 14 January 2026
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleThank you to Emily and the lettings team at Connells Maidstone who made our move stress free and smooth. Much appreciated 🙂 …
Hannah · 13 February 2024
Agent replied · 13 June 2024
Hannah, thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery big THANK YOU to Joe Civerton and Jo Walker from Maidstone branch.
The reason is that I applied for an early release of the flat I live for 2 years and due to unexpected circumstances I had to ask them to help me keeping the flat.
They have contacted the landlord and helped me to keep the property and also agreed to rent the flat for one more year. Without them I would have been on the street in a week time. Connells always helped me with any issues I had at the property regarding maintenance and I would not hesitate to recommend them 👌.PositiveResponsiveness, Quality, Professionalism, Value
PATRICK · 27 August 2021
★★★★★ 5/5
GoogleAfter having two sales fall through with another estate agent we turned to Connells to pick up the pieces. Leigh & Team (Maidstone) were absolutely fantastic, professional, knowledgeable, supportive, I could go on…! Communication was second to none with Leigh calling us weekly to discuss progress and my emails were answered in record time. Advice was honest and clear throughout, even during uncertain times due to Covid the advice we received was spot on. The Team was with us every step of the way to ensure we found the right Buyer, and to secure the best sale possible which we are over the moon with, our only regret is not going with Connells in the first place!PositiveResponsiveness, Quality, Professionalism, Value
Elizabeth · 14 June 2021
★★★★★ 1/5
GoogleTried multiple times to view a house, have asked for email or text message only but Connells call once and then don't bother. I am not in a chain so thought they would try much harder than one phone call. House I wanted to view is still listed 2 months later. Know others who have had similar experience.
Mr · 12 August 2024
Agent replied · 26 August 2024
Hello Mr T, thank you for your feedback. We're sorry to hear about your experience and would like to address your concerns. Please contact us at complianceresidential@connells.co.uk so we can assist you further.
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat experience using this branch. Emily was most helpful and good communication with her throughout the rental process.
Jennifer · 14 March 2024
Agent replied · 13 June 2024
Many thanks Jennifer Mensah for your amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleConnells have been super helpful and responsive in helping me sell my property in Maidstone. Cameron Butler Hewitt from the Maidstone office whom I liaise with is exceptional, responsive, and provided me with great information and advice on the sales process.
Most of all, Cameron does what he says he will do, and he does it on time.
I am more than happy to recommend Cameron’s services to anyone looking for an estate agent.PositiveResponsiveness, Quality, Professionalism, Value
Goldkenn · 27 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
