Connells Lettings reviews

★★★★★ 5/5

Google

Emily Randall was very helpful clear and responsive the whole way through the experience and helped to make it an easy transition.

Joshua · 16 November 2025

★★★★★ 1/5

Google

Horrendous experience with Connells. AVOID THEM AT ALL COSTS. Regrettably, we went with them for the sale of our flat and were not made aware of their ridiculous 28 week length contract (standard is usually 12 weeks). The photos were dreadful, we had no offers and their only solution was to keep dropping the price. After a few weeks I sent an email to confirm we were coming off the market for a bit. A few months later we went on with another agent and a viewer went on to purchase the property. Over a year later we were contacted by a debt collector saying we owed Connells money - this is when we found out about the 28 week contract, and we were forced to pay them commission ASWELL as the agent the actually sold our flat. Absolute scam artists. Edit: I was obviously a customer (what an obscure thing it would be to lie about?) but my Google name isn’t my surname. I have contacted their compliance department.

C · 23 July 2025

★★★★★ 5/5

Google

Emily at Connells Maidstone was professional and efficient in finding us tenants for our property within a month. Communication was excellent on prospective tenant details and all tenancy checks were carried out as requested. A very smooth process from start to finish - thank you Emily

Rachel · 10 January 2025

★★★★★ 5/5

Google

Had a fantastic experience from start to finish with the Lettings team at Connells. Louise in particular was extremely attentive and has made our moving journey completely care free. She was friendly and kind throughout and kept us updated throughout the whole process. I would recommend her and Connells Maidstone to anyone!

Jem&Jas · 16 March 2026

★★★★★ 5/5

Google

Glad to have experienced Louise in the journey of getting a new home.She was very relational, soft spoken, supportive and ready to answer my questions. She basically kept me up to speed at every stage. Undoubtedly, she’s very good at what she does. Thank you ever so much Louise 😊 …

Iyanuoluwa · 16 March 2026

★★★★★ 5/5

Google

I have very happy and wonderful experience with renting here in maidstone, I have to mention Emily , she is so patient and very helpful , I did call her many more times but she is so thoughtful and always vey cooperative with my words . thanks .

Ershat · 16 March 2026

★★★★★ 5/5

Google

Lili is absolutely amazing at her job. I ended up going with another property and Estate Agents. However, Lili went above and beyond, spending lots of time listening to me, sending me emails and searching for me. I am truly certain Lili has a bright future ahead of her and I wish her the very best.

Eleni · 23 July 2025

★★★★★ 5/5

Google

Cameron and team were supportive throughout my purchase process

Dave · 15 November 2025

★★★★★ 5/5

Google

Emily was Very nice agent.Perfect

Kristina · 16 November 2025

★★★★★ 5/5

Google

The amazing team at Connells with special thanks to Mark, Emily and Martins where nothing short of Angels sent to help us in getting our apartment. They made the process seamless and convenient that I would choose them over and over again. Thank you guys for all you do. I would recommend them anytime to anyone.

Efe · 17 October 2023

★★★★★ 5/5

Google

As a landlord not based in the UK, I felt the management of my property and recent re-letting was quite a challenge. Luckily I was in the UK at the time, but this was summer when some of the Connell teams are away. My tenants wanted to leave early, Connells told me that the early departure would not incur any extra costs for me, and that the outgoing tenants still had to pay up until the end of their contract. Then Connells told me differently due to an error on their part of not having both tenants sign the original tenancy agreement, so they couldn't hold the outgoing tenants to fulfilling payments of their agreement. A complete mess really....could have been managed much better. Karen Duncan

Hollycopter · 14 December 2024

★★★★★ 1/5

Google

Narcissistic team only interested in money not landlords. Take money and then are victims. Avoid at all costs. The complaints team offer hurdles and smokescreen complaints. So ante ombudsman and offer victims responses on blame. Go to wards or others.

Eila · 16 February 2026

★★★★★ 5/5

Google

Recently got an apartment through Connells. What an efficient and friendly team. Thanks to Martin, he was amazing. He made sure that we get a beautiful apartment after weeks of house hunting. When it came to document processing , Emily was so efficient , she made the whole process smooth and easy even when we were away.

Nelly · 18 August 2023

★★★★★ 5/5

Google

very professional , caring, being of retiring age and having to communicate in person have been at all time welcomed to the office in King street Maidstone , in fact I would like to publicly thank Leigh-Ann and all her staff at the Maidstone branch for helping me to complete on my many visits the documents which at time I did find so confusing. I was able to sale my property relatively quickly because of their diligence and professionalism. I very highly recommend themPositiveResponsiveness, Quality, Professionalism, Value

Murielle · 14 June 2020

★★★★★ 1/5

Google

I wish I could give -1 stars. Our property was rented by Connells from 2019/2020. We always had a problem with the renting agent. She was always rude on phone and on some emails aswell. When we called her about issues, she acted like we were begging money from her. 12% commission with such rude service. After accepting the offer, we sold our property 10 months later. We filled TA6/TA10 1st time on the 18/04/2024 and then after many, many times. When we filled those forms, the solicitor and Connells asked us to ammend it. After we amended it and sent it by email they asked us to resend it again. If you guys can't read legal documents, why are you asking me to fill the TA6/TA10 over and over again? I tried to contact both sales agents every week. Both said they didn't know where the progress is. I think the state agent's responsibility is to not only put the property on market but to also provide help, proper information, and communication where required. If you can't help us with anything, why should Connells charge us £4000? We lost £14k because of your negligence, including the mortgage + council tax +bill. I dont think you guys deserve 0 stars.

Niraj · 2 December 2024

★★★★★ 5/5

Google

As far as our journey has begun. The process has been quick, smooth and extremely professional. Cameron was on time, efficient whilst here and ensured we were happy prior to proceeding to sell our home. As promised. The photo and floor plan appointment has been set, along with the for sale sign to be placed outside.

Les · 18 August 2023

★★★★★ 5/5

Google

Emily at the Maidstone branch was excellent to work with in guiding us through the process of renting a flat for my son who has recently found work there. She answered any questions we had, would definitely use Connells again

John · 13 January 2026

★★★★★ 5/5

Google

We recently moved to a new property through Connells Maidstone, and the entire process was very smooth and precise. I was even able to provide required documents even while on holiday. Emily Randall our letting assistance has been very helpful and polite during the process. Thank you Emily! I 100% recommend Connells to anyone.

Sandra · 19 July 2023

★★★★★ 5/5

Google

Had a great experience with Eron Colvill at Connells whilst purchasing my first Home. She’s been very helpful through the whole process, and always happy to answer any questions I have. All in all she’s done her best to make the purchase as …

Charlie · 16 November 2025

★★★★★ 5/5

Google

The service I received from Nick was both professional and friendly. In discussions with Nick he was able to find exactly what I was looking for and able to provide other suitable options to consider. Made the transition entirely effortless and stress free for me. Both Nick and the team were incredibly friendly and approachable whether in person or by phone, happy to answer any queries I had. Great service.

Edward · 14 June 2020

★★★★★ 5/5

Google

Very helpful at getting us into our new property rental. A specific thank you to our letting agent Emily who guided us through the process with professionalism and enthusiasm.

Oscar · 16 February 2026

★★★★★ 5/5

Google

Was looking for a flat to rent. The lady that was looking for me called Emily was totally amazing from the Maidstone branch. She kept me always up to date with the way things where moving forward. And not renting before privately was so helpful in tell me what and how things happen. Like to say a huge thank you to Emily and if you looking for a place you won't go far wrong in getting in touch with her.

Steve · 14 June 2023

★★★★★ 5/5

Google

We recently moved to a new property through Connells Maidstone, and the whole process was smooth. It was very good working with Emily Randall, her communication was efficient, she addressed all our concerns with the precise/right information. She was polite and available each time we needed to speak to her or when we needed help with anything related to the flat. She always went an extra mile with us, at the end of the day our move was not as stressful, it was smooth and professional. Thank you Emily!

Sonya · 14 June 2023

★★★★★ 5/5

Google

Many thanks to Connells,in particular Emily Randall,such a lovely girl who couldn’t do enough for us,she worked so hard to get us sorted for our new flat,always happy and cheerful ,thank you so much and the welcome box was appreciated

David · 15 December 2023