Trusted Agent profile · Maidenhead
★★★★★
1,897 reviews across 2 platforms
59, High Street, Maidenhead, SL6 1JT
Prospect Estate Agency's office in Maidenhead, at 59, is rated 4.7 out of 5 across 1,897 reviews on two platforms, including 262 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Prospect Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Maidenhead.
Every review we hold for the Maidenhead office, from every platform, shown as written. First names only.
5/5
TrustpilotNikki helped us with the rental of our…
Jo Nikki helped us with the rental of our home and we are very grateful for the help with the tenant for move in and move out.
Good afternoon, Thank you for the lovely review for Nikki, we really appreciate it. Kind regards
1/5
GoogleProspect is not trustworthy. Make sure to ask your peers about Prospect's reputation before committing to anything. Remember that estate agents serve the landlord's interests, not the tenant's, and they might conveniently overlook tenants' rights either due to negligence or bad faith. Read the law and know your rights. Read carefully every piece of legal they produce, only communicate by writing, and keep your copies. The most intriguing thing is that even the landlords I've spoken with haven't vouched for Prospect. Avoid.
Good morning It’s disappointing to read your review. We would like to look into this further for you. Can we ask you contact support@prospect.co.uk, so we can discuss further and understand your issues. Kind regards
5/5
GoogleI would like to thank Bernadette Martin and David for helping us with the selling of our father’s house. Bernadette was very professional and kept us up to date with progress of the sale in what is a difficult time for us. With everything else we had to deal with, the selling of the house was not as stressful as we would have expected, thanks’ to Bernadette and Prospect estate Agents. I would highly recommend them.
5/5
TrustpilotThe agency responded quickly to our…
The agency responded quickly to our message , we were looking for couplrs of months a new house to rent. Overall we are pleased with the quicly respond and we were able to keep in touch with the real estate agent and the landlord . Thank you for your help and support all through this process .
5/5
GoogleGracie in particular has been amazing every step of my dealings with her & with Prospect as a whole, very impressed & would highly recommend! 5* service
Thank you for your kind review. We’re really pleased to hear you’ve had such a positive experience with Gracie and the wider team at Prospect. We’ll be sure to pass your lovely feedback on to her. We really appreciate the recommendation and are glad we could provide a 5-star service.
5/5
GoogleJust to say Gemma Barton went out of her way to assist on a letting! She was so helpful and I really recommend her when letting a property.
Thank you for the 5 star review
5/5
TrustpilotMatt is a star!
Matt went above and beyond throughout my house purchase process and made what is normally a stressful situation a breeze. Nothing was too much trouble - he kept me updated throughout and chased all relevant parties to make sure things were moving as they should. Thank you so much Matt.
Thank you for your 5* review, Zoe.
5/5
TrustpilotA true professional at work
Since Katie Chark took charge of our properties, things have worked like clockwork. No more headaches or worries as Katie gets the job done. She is so professional and dedicated and a major asset to her company
Hello Sidney, Thank you for the great 5 star review for Katie! We love hearing of the great service she provides. Kind regards
5/5
GoogleLiam Theobald has been excellent help for us to secure an apartment. He was detail-oriented and accommodating, and very responsive to emails and phone calls.
Thank you for the review!
5/5
GoogleGreat experience with prospects and certainly the best we have come across in Maidenhead . Jack has been super helpful with viewings and prompt in helping us with finding the right place. He shares the right level of details and follows through on time. Quick with communications and obtaining all the details and clarifications with the landlord. Highly recommend prospects on your search for next home !
5/5
TrustpilotBrilliant management service from…
Brilliant management service from Prospect estate agent Always ahead and on time with information and keeping me updated on my tenants and all government laws and changes. I have been personally dealing with Nikky Gardner who is a delight to deal with, she makes me look Great with my tenants
5/5
TrustpilotAshleigh in Maidenhead
Ashleigh at Prospect has been really helpful with managing my flats and tenants. She is friendly, approachable, and usually very quick to reply, which I really appreciate. Most things run smoothly with her support, and it definitely makes the process much easier for me.
Hello Elodie, Thank you for the lovely feedback on Ashleigh, we really appreciate the 5 star review. Kind regards
5/5
TrustpilotThanks Davina and Team.
Davina was a joy to work with throughout our sale. We did not expect much activity in such a depressed market however Davina and the team managed a constant stream of interested buyers, and secured our sale within 6 weeks. Outstanding.Communication was proactive and immediate. The mechanics of progressing the sale through to a successful conclusion were all handled smoothly and with enthusiasm. A positive experience from start to finish.
5/5
TrustpilotGood experience
We have finished renting our flat for 1 year with Nikki Gardner as property manager. She was very attentive and let us know of any issues in a timely manner. Specifically, when given our 4 months notice to vacate she was a great help in sorting our affairs.
5/5
TrustpilotExceptionally professional from start…
Exceptionally professional from start to finish. Ellie and Charlotte worked hard to get our house sold and when our solicitor was holding things up Daniel, the manager, relentlessly drove everything forward. Excellent service all round.
Hello Peter, Thank you for the great 5 star review for Ellie, Charlotte and Daniel in our Winnersh team. We hope you enjoy your new home! Kind regards
5/5
TrustpilotReally good letting experience all round
We just rented a property via Prospect. Normally, we get led around in a rush when viewing rental properties, but the agent in this case was really good and took the time to show me around properly. Once we decided to move forward, Stefano was great in the office, helping to get everything signed off quickly as well as answering questions in a very friendly manner!
5/5
TrustpilotThank you Prospect
Many thanks to Paul, Beth and all the team at Prospect. It took a long time to complete our journey in uncertain times but they have been with us every step of the way. Their help, communication and support has been excellent and unwavering.
Thank you for your 5* review, Fiona.
5/5
TrustpilotI’ve rented a 2 bedroom flat with…
I’ve rented a 2 bedroom flat with Prospect for 3 years and Kodie was very supportive and helpful every time we needed her assistance.
4/5
TrustpilotExcellent service from Property Management service (Reading)
Vickie Cripps from the Property Management division of Prospect in Reading has given us great service and helped to sort out several issues with our rental property. Vickie is always friendly and professional - and we feel very much valued as tenants. She is an asset to the company for sure!
1/5
TrustpilotPLEASE READ BEFORE USING PROSPECT ESTATE AGENTS.
We have used prospect to rent through for a couple of years now. They have been great.. until it comes to moving out. On 6th january 2023 our tenancy renewed. It also renewed with a rent increase. Just DAYS after the tenancy renewed we were informed the house was going on the market and another estate agent would be in touch to arrange viewings and take photos. Had we have known this, we absolutely wouldn't have agreed to renew the tenancy as we were basically trapped into paying rent until a buyer is found. The reasoning would be, we have no idea when the property would sell and as to when we'd have to move out. Secondly due to chemotherapy and recent surgeries I am extremely vulnerable to having people in and out of the house. We received an email from prospect saying quote 'the landlord is happy for you to stay in situ until a point of sale. If a point of sale isn't agreed by the end of tenancy your agreement will roll onto a monthly periodic' basically saying, the landlord can serve notice anytime before but you can't. We found somewhere else to live as I cannot afford to have strangers come into the home when I am in such a vulnerable position. This was denied and was stated we couldn't move out. We sought legal advise on the situation and it came to light that the agreement had actually been broken, as in the contract it clearly states there isn't allowed to be any for sale / advertisements until the last 2 months of the tenancy. I brought this up to prospect and got told they will 'speak to the landlord.' It's not good enough. Why is the landlord allowed to break the tenancy, but we aren't? We were falsely tricked into signing a tenancy agreement (WITH A RENTAL INCREASE) on the pretence the house was going on the market. We were totally mislead. When you sign a tenancy agreement, you sign it on the hopes of a stable, secure home which you rightly pay to legally occupy. In our case, we were signing the agreement to insure the landlord / prospect didn't have any missed gaps of non-payment until the house would've sold. I know there is always a risk of a house being sold. It's part and parcel of renting, but to be told this a handful of days after renewing the tenancy agreement is morally so wrong. Prospect were also aware of my current health conditions, as is the landlord, as we've had to turn away someone coming to do a gas inspection due to my ongoing treatment. I'm not asking anybody to put the sale on hold, but so the right thing and let us be released from the contract early. The email clearly states if a sale happens before the tenancy agreement is up, the landlord can serve notice. If that isn't the case, and the landlord will still have to wait for the tenancy agreement is over, then maybe raise this with the staff member who wrote the email. As we took this email for gospel and made arrangements to move. I have spent weeks chasing for replies, only to get a call back saying we cannot break the contract. We have now moved from the property due to the health risks this poses on me, and the sheer stress this has put on myself and my family, and the fact we don't want to live on tender-hooks not knowing when we would have to leave. It's an absolute shambles and to leave my family in this cost of living crisis liable to pay the rent up until a point of sale, when we have been tricked into this tenancy, and also when the contract has been clearly not stuck by, by erecting for sale signs, and not letting us enjoy the property on a quiet and peaceful basis, has left us no option to seek legal advise which we have now done. On one of the emails I received it also said 'we are acting on behalf as the landlord as they are our client.' Well we are also paying customers. Also your clients. There has been no thought or consideration for us at all, and due to this, we have had to pay hundreds of pounds to seek legal advise and we are willing and now WANTING this to go to court as we have a watertight defence on the pretence of being mislead, as well as the contract not being adhered to. I am also going to make this known with the redress schemes and the ombudsman. We will take this as far as we need to, to put this right.
5/5
TrustpilotCharlotte was excellent from the start…
Charlotte was excellent from the start with helping us find a property and the whole process after that. Regular contact and keeping us in the loop was fantastic and she made the whole process of moving feel easy. Was happy to answer any questions if we had them and this helped with the overall process. Can’t thank Charlotte and the Prospect team enough for helping us!!
5/5
TrustpilotBoth Paul and Beth were brilliant…
Both Paul and Beth were brilliant throughout the process of us looking for homes and even though we haven’t actually bought a place with them, they were so helpful in the search and remained in touch and professional even up until now whilst we proceed with a property with a different estate agent. I can’t recommend them enough, lovely people and if god forbid our sale with this house falls through, I actually look forward to looking at more properties through prospect with Beth and Paul.Thank you for always keeping me updated and staying honest throughout.Nimrah
5/5
TrustpilotA Supportive and Reliable Experience with Nikki Gardner
We’ve been renting through Prospect Estate Agency since October 2022, and Nikki Gardner, our property manager, has made the whole experience very smooth and stress-free. She is always approachable, quick to respond, and genuinely helpful. It’s been a pleasure working with her. Irina B.,Waterloo Road 100, Crowthorne
5/5
TrustpilotBracknell Lettings
Prospect Bracknell lettings have managed my property for over four years now. Beckie Baxter has been looking after it for most of this time. Things haven't been straight forward with the tenants but Beckie has handled things professionally, efficiently and with both landlords and tenants interests at heart. Communication is great too, being kept up to speed on any issues. Beckie treats the property as if it was her own, and offers great advice along the way. Thank you to Beckie and the letting team.
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Tell us what you need and we'll put you in touch. Prospect Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Maidenhead.
