Trusted Agent profile · Maidenhead
★★★★★
1,899 reviews across 2 platforms
59, High Street, Maidenhead, SL6 1JT
Prospect Estate Agency's office in Maidenhead, at 59, is rated 4.7 out of 5 across 1,899 reviews on two platforms, including 262 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Prospect Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Maidenhead.
Every review we hold for the Maidenhead office, from every platform, shown as written. First names only.
5/5
TrustpilotLily Sines
I have dealt with Lily Sines for a while now and I have always been impressed with how efficient and knowledgeable she is. My emails are always dealt with immediately and Lily is always very helpful and tries to make any work that needs to be done to the house a smooth process as we live in the US. I know I can always rely on Lily to get things done for us. Lily is a huge asset to Prospect!
5/5
TrustpilotSpecial recognition - Lily Sines, Property Manager, Bracknell
I just wanted to make a special mention to Lily Sines, Property Manager at the Bracknell office. Lily has been managing a few properties for me for some time and has always been courteous, prompt and professional through my many interactions with her. Lily's pro-active approach really sets her apart and is incredibly important and helpful for me as a landlord. Lily will gather & present all the relevant information (quotes, new tenant details etc) which enables me to make an informed decision and therefore the process far more efficient. Thank you so much Lily! I really appreciate everything that you do!
1/5
GoogleExtremely Disappointing Experience with Prospects, Unprofessional and Unresponsive We viewed a property in Maidenhead through Prospects and clearly expressed our interest. We submitted our offer promptly and provided all the requested personal information. Despite this, every time we followed up, we were told that someone would get back to us, but no one ever did. We received no feedback, no updates, and were completely left in the dark. Our family is now stuck and frustrated because we were relying on their response to move forward. This level of service is unacceptable and deeply unprofessional. We expected far better from an agency like Prospects.
5/5
GoogleA great experience. We used 2 other agents 2 years ago and it was a nightmare. Ryan and Cameron at Prospect have been superb. They told me exactly how they thought the sale and marketing would go and and they were spot on. No messing around, they managed everything and delivered quickly. Since the sale was agreed Cameron has been in touch regularly to ensure everything is on track and also to proactively help us find our next house. If you are looking to sell give them a call and trust their advice.
5/5
TrustpilotReally professional and would highly recommend.
Had Prospect selling my property in a not exactly favourable market, but they were really professional with their valuation and the conduct of viewings, with every viewing followed up. Eventually we had a buyer and from there the real challenges begin... they did a wonderful job liaising between seller, buyer and their solicitors. We needed a fast completion and with their help we were able to pull through. Many thanks to Paul and Beth and would definitely recommend to anyone thinking of putting their house on the market!
5/5
TrustpilotAbsolute pleasure…
I found Prospects an absolute pleasure to deal with when selling my house. They were very informative without any pushiness. Ross was professional and guided us through our first house sale. No questions or my chasing for updates was ever a problem, and always gave his full time and attention. Their market knowledge meant that we got a great price for our house and sold at the first viewing day. I could have sold for a significantly smaller sum had I gone with another more pushy estate agent. My buyer also commented on how lovely prospects were to deal with both at the house viewing and throughout the sale process. I am really pleased and would highly recommend prospects. Thank you!
5/5
TrustpilotProspect Reading Mr Colin Charles…
Prospect Reading Mr Colin Charles absolutely wonderful man credit to the prospect brand. Thank you, from Family Grewal
Hello Despina, Thank you for the lovely review for Colin and the 5 stars! :) Kind regards
5/5
TrustpilotHappy peeps.
Michael, Matthew and the team worked hard for us marketing the house during some tough periods, thanks to the Truss disaster.We crossed the threshold and completed on time with the recommended DCLaw performing well too.Many thanks to all for your grit and professionalism.
Thank you for your 5* review, Hirst.
1/5
TrustpilotIts the worst experience i ever had.All…
Its the worst experience i ever had.All those agencies following the same patterns but this experience was beyond awful.We raised a complaint regards to delay on refurbishment.The reason of the delay was that the agency did not transfer money on time on builder as builder confirmed.We wasted money on frozen food for another week as the kitchen was ripped off and we could not used it.We did not have an information from the agency about the delay whatsoever.I accidentally called and i found out my self.All this did affect our monthly budget .Our holidays were ruined and night shifts for extra money were cancelled as the refurb. date changed .I was dealing with lots of stress because of a health issue and although i mentioned this to the agency the kept ignoring us.Samantha Baron was the only person who actually listens and provides solutions .There is a lack of communication in general.We need to call and email numerous times for things to get sorted.We had broken handles in 2 bedroom windows and anyone could open from outside.For this only we needed to call and email over a month.Our total nightmare started when i had to deal with an agent called Chloe Hoptroff. She never replies back.Ever!I never seen this in my life before.I spent time on my days off,my holidays,to reach her and even when i call another person will always say she is busy.Still to this day she has not replied since over a month ago.I've seen other reviews with people having the same exact issue with the same person.Its very sad that these people are on this jobs.I never had so much stress in my life.Very sad.
5/5
TrustpilotHighly recommend Prospect Estate Agents
Highly recommend Prospect Estate Agents. The Warfield office provided exemplary service from start to finish and I cannot overstate their professionalism throughout.Special mention to Beth for selling our house at the first time of asking (with some considerable time pressures to do so) and Virginia for her constant communication and advice throughout the sale process. We also bought our house through the Prospect Bracknell office and their service was similarly professional - again special thanks to Ricky and Adam from the Bracknell branch. House moving is a stressful experience but the constant and willing communication from the entire Prospects team went some way to alleviate this!
5/5
TrustpilotExcellent professionalism
Natasha was very pleasant and quick to arrange viewings for me. Whilst dealing with her she was a pleasure to deal with and always responded immediately and with great flexibility around my schedule making her a delight to deal with!
Thank you for your 5* review
5/5
TrustpilotLily Sines, Property Manager
We have been renting multiple properties over the past five years through Prospect Bracknell and have had Lily as our Property manager for almost two years. Like those before her, Lily has been professional, responsive, understanding and action oriented. I'm confident in the Prospect team and Lily (my main contact point) is key to the ongoing relationship. Many thanks for your hard work and looking forward to many more years with you at the helm and your support. Thanks!
5/5
GoogleHad a great experience with Prospect from the minute we had our first viewing with Max. A very welcoming, kind & knowledgeable individual, always on hand to assist with questions. Also, David Ward was instrumental in our purchase process, managing key negotiations for us! Thank you both.
5/5
TrustpilotReported an issue to Prospect Bracknell…
Reported an issue to Prospect Bracknell (Beckie Baxter); within minutes Beckie called to address the issue. Super quick turnaround - Beckie has been my POC from the start of my tenancy and she has been fantastic from day 1. Beckie goes above and beyond for her tenants.
5/5
GoogleMy husband and I bought our property advertised by Prospects. What a brilliant team they are. It has been a journey but through out the process communication has been outstanding. I have to give extra praise to Bernadette Martin!!!!! She has been absolutely amazing. Communication skills first class, I will miss waking up to her emails and calls. Every estate agent needs a Bernadette!!! Thank you all👏👏👏.
Thank you for the 5 star review! Enjoy your new home!
5/5
TrustpilotSasha and Stefano are simply stars!!!
Sasha and Stefano deserve nothing less than 5 stars.I have never had a good experience with estate agents until I was managed by these two.Sasha is exceptionally professional and has continued to go above and beyond to attend to our queries and issues. Stefano has been just as professional and showed us so much kindness and resilience in helping us secure a new property (that we love!).If the rest of the Propects team are anything like these two individuals, then I would highly recommend their services!
5/5
TrustpilotThanks Abi!
Prospect Sandhurst have been brilliant so far in mine and my partners first time buying journey. A special shout out to Abi H who has gone above and beyond in terms of suggesting houses that fit all our requirements and always quickly finding suitable times for viewings - as well as staying overtime at our 2nd viewing!
5/5
TrustpilotProfessional and helpful
We have just completed on our house move, following the ups and downs of a very tricky chain. The perseverance and professionalism from Beth, Michael and Paul was much appreciated and got us there in the end! Beth was very accommodating when dealing with our house sale and always available to answer questions/ give advice. She was equally helpful when it came to our purchase. Thank you!
5/5
GoogleWe bought a house listed by Prospect in Maidenhead. The whole process was very smooth, top class communication throughout. Everyone in the Maidenhead office was very helpful and a joy to work with, in particular Sarah who showed us the house was great, as was Bernadette who guided us through the purchase, and Cameron who went over and above on a couple of occasions. Highly recommended.
5/5
TrustpilotMaddie Clarke is an exceptional…
Maddie Clarke is an exceptional estate agent. Maddie is far superior to any estate agent I have used over the years. She is professional, efficient, honest and extremely helpful. My move was particularly emotionally difficult Maddie went above and beyond to make me feel at ease and less stressed she always had time to listen and talk to me. Maddie always returned my calls promptly and nothing was too much trouble for her. I highly recommend Maddie. If and when I sell again I will use Maddie Clarke I’ve never dealt with such an amazing agent who makes her client feel cared for and valued.
5/5
TrustpilotGreat service
Michael went the extra mile to guide us through two sales of houses .The sales had some challenges which he was able to help both us the seller and the buyer to understand and quantify.This was perhaps more of a challenge given the cultural backgrounds and different approaches to buying and selling of property.I can recommend Michael and his team.
5/5
TrustpilotGreat service
Its been a real pleasure working with Beth Murphy on my recent purchase. Beth was extremely professional and genuine through out this process and always gave honest, pragmatic advice when it came to the property…. And avoided using the pushy sales tactic which i had experienced with other property agents . Beth was also extremely supportive when it came to dealing with my legal firm with the whole exchange process - they weren't the best when it came to communication so she handled them very well to get things over the line.. thanks Beth you have been incredible !
5/5
TrustpilotOutstanding staff
Sasha Byrne has just become the new prospect manager to manage my flat, I have been very impressed with her attention to detail and her great attitude to get a positive outcome. Mainly dealing with the tradesmen working on the flat, EG They gave a high price for the job with no details re cost of labour cost of parts etc etc Sasha was on to them before I had to ask, chasing them for a detailed costing, That’s just one of many that Sasha has given outstanding service, she’s a credit to Prospect
5/5
TrustpilotBeth is amazing!!!!!
It’s our first time buying and I can’t fault Prospect.. Beth in particular has bent over backwards to exceed our expectations and more! We were very specific with what we were looking for in a property and she nailed it with the first property she took us to see! It was the first time in months of looking at properties via alternative agents that someone had listened to our needs and after almost giving up looking, she restored our faith in the process in no time! She was transparent with timelines, helpful with recommendations and always kept us in the loop! Thank you so much Beth! You’re a star!
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Tell us what you need and we'll put you in touch. Prospect Estate Agency hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Maidenhead.
