Trusted Agent profile · Macclesfield
★★★★★
305 reviews across 3 platforms
80-82 Waters Green, Macclesfield, SK11 6LH
Gascoigne Halman's office in Macclesfield, at 80-82 Waters Green, is rated 4.2 out of 5 across 305 reviews on three platforms, including 178 Google reviews rated 4.7.
178
Reviews on Google
This office
10
Reviews on Facebook
Business-wide
117
Reviews on Trustpilot
Business-wide
Every review we hold for the Macclesfield office, from every platform, shown as written. First names only.
5/5
GoogleHighly recommend Gascoigne Halman, Macclesfield who helped us with the rental of our property. First time renting the property out so a new experience for us! Efficient, friendly and most helpful throughout! Great service all round with a special mention to Lisa and Hannah for all their help
3/5
TrustpilotDepends on what you want
Very good when dealing with renting out a property. Great, fast communications, friendly service. However, managing the property is below par. I have to chase up things and still waiting for a contractor re heating in the freezing temperatures.
5/5
GoogleWe purchased our house through Gascoigne Halman and thought they were fantastic at every step. Very quick to communicate and quick to deal with queries. 5*
5/5
TrustpilotHighly recommend, especially Dominic
We were delighted with Gascoigne Halman’s service, when buying a property through them. They always went over and above. In fact I think our purchase might have fallen through but they kept it all on the rails. We will sell our house with them if we ever move. Dominic is fantastic. He always knew everything about the chain, and did loads to keep it all moving forward.
1/5
Trustpilotvery poor customer service
Very disappointed with customer service. Found the staff to be really unhelpful. As a cash buyer had been keen to purchase a property for my daughter and disappointed to learn the property we had secured was taken off the market. Tried to found out why and if there were any other similar properties available through the branch and got absoutley no help from them. Sent a polite message to the manager with honest feedback and requested that he give me a quick call to discuss - 2 weeks later and havent heard back from him. Will now never use Gasgoigne Halman again and recomend other agents who have a little more time and respect for their customers
Dear Mr Evans,We are very sorry to hear of your dissatisfaction. Please can you email me with a little more information and to which branch this relates to and I will look into this further for you. james.coppock@gascoignehalman.co.uk Kind RegardsJames Coppock
5/5
GoogleGeorgia was really helpful through the process of buying our house!
1/5
GoogleDespite having a strong presence we found GH to be very weak. Our estate agent was part time and when she wasn’t in the office nothing would happen. We ended up communicating with the chain ourselves, our sellers estate agent was amazing and by the end of the process they were the ones to receive a thank you gift. The final week of a large chain was very eventful, however as our agent was off GH were nowhere to be seen. Phone calls requesting updates were not returned and the other agents and solicitors did all the work. We did however. Receive an invoice for the full amount the day after completion. We would not recommend GH.
We at Gascoigne Halman pride ourselves on a very personal service and are obviously always disappointed if our service falls somewhere short of expectations, we are not in the business of upsetting people as we very much rely on repeat business time after time. In any line of business it is always disappointing if sometimes we are not able to speak with someone we have been dealing with for a while but it does happen now and again. We have a dedicated team of negotiators always on hand to deal with any situation that may arise and when we are alerted to any problems in a sale particularly where there is a chain involved we are keen to help where we can, besides we want the sale to go through as much as the buyers and sellers involved. Our understanding of this situation was that there was an issue further up the chain, not our buyer or seller but beyond our control, but had we been asked for our help (we were not) then of course we would have readily given it as we had done all the way through the sale and up until that point. The sale was chased on Wednesday evening and Thursday morning to see if it had exchanged to be told there was an issue further up the chain and for us not to chase it as it was in hand and that it was in the process of being sorted by the solicitors further up the chain, however we do sincerely apologise if it is felt we could have done more.’ We wish you all the best for the future and do hope we can be of service to you in the future.’
1/5
GoogleI had a representative from this company who was the most awful man totally outstayed his welcome bearing in mind we are in the middle of a Covid 19 crisis! Thought he would never leave waffles on about a nothing for an hour before offering the information required price to be expected and commission rates. Traipsed over my carpet in shoes and said I can take them off if you want me too!!!! Mmmmh filled new with confidence for when he shows people round if he got the opportunity which he won’t. Be aware covid is on your shoes 👞. Looks professional but let me tell you looks can be deceiving.NegativeProfessionalism
“All of our managers and staff attend appointments with masks gloves and overshoes although the majority of clients prefer us not to use the PPE and are happy to simply social distance. The majority of people we visit require a thorough appraisal of their property before entering into a significant financial commitment. Often a general discussion can put people at ease to ask the questions on their mind. We would never wish a client to feel that we have insufficient time to do our job properly. We are sorry that on this occasion this is not what was required.”
5/5
GoogleAll the team are fantastic at Gascoigne Halman Macclesfield, Carly & Matt in sales are amazing at what they do. Lisa in Lettings is always very helpful and knowledgable, I can’t recommend them enough!
5/5
GoogleEsther, Lisa, and the Gascoigne Halman lettings team were a delight to work with during our property search. We were new to the area and they were very patient in explaining the process. They found us a property with our requirements promptly and ensured we were well informed throughout our search. We would highly recommend the GH team!
4/5
GoogleAfter some minor issues around communication of contact details, Anna took control and provided an exemplary service and helped to reduce the stress!!
5/5
GoogleFrom the moment I first contacted Gascoigne Halman I was impressed by their professionalism. The agent handling my case, Georgia Day, offered exceptional support during the sale of my late father's property. Her positive demeanour, friendliness, and diligent work ethic, along with consistent updates made for a smooth process. I highly recommend Gascoigne Halman, Macclesfield. Petra.
5/5
GoogleA really outstanding service. Gascoigne Halman Macclesfield have been incredible from start to finish. They have been there every step of the way, and Georgia Day genuinely went above and beyond to support through lots of complexities with the process. I couldn't recommend more highly and will definitely be using them again if I need to!
5/5
GoogleThe house we were purchasing was being sold by Gascoigne Halman. They ran a really professional service and kept us informed throughout the process. We would like to give a special mention to Carly who went above and beyond to help manage our property chain to the point of completion. Thank you so much.PositiveResponsiveness, Professionalism
1/5
TrustpilotVery Poor Customer Service!
the lettings division are very poor, they are very quick at taking your money, but when something goes wrong they take an eterinty to return or respond to emails or telephone calls. Once you have vacated you cant get your secured dposit back, again the communication process and customer service is no existant.
5/5
GoogleMatt and the team are excellent 5*
5/5
GoogleGascoine Halman Macclesfield provided us with a brilliant service. Our property sale was managed by Georgia and she was just fantastic. So helpful & professional and her communication, insight and reassurance was perfect. The rest of the team were great too. I wouldn’t hesitate to recommend them if you are thinking of selling your home.
5/5
TrustpilotHighly recommended
We recently sold and bought our new home through Gascoigne Halman in Macclesfield. From valuation to completion the service & support has been excellent. Gascoigne Halman not only found us fantastic buyers but found our dream home and we couldn’t be happier! The whole team provided a great service with a particular shout out and thank you to the Manager, Matt for his communication and support throughout to drive our sale and purchase forward.
5/5
TrustpilotGascoigne Halman Macclesfield Office
We recently sold our property through Gascoigne Halman Macclesfield office and are now renting from them. We have been pleased with the professional service they offer, all the staff have been pleasant and helpful. Thanks to all the Team and special thanks to Adam and Lisa.
5/5
GoogleWe recently bought our first house through Gascoigne and received great service. The service we received Georgia from day one was fantastic. She was very helpful keeping us up to date weekly, and regularly chasing other parties to make the process as quick as possible for us. We would definitely recommend using Gascoigne!
5/5
GoogleGeorgia at Gascoigne Halman was great throughout the process - organised, responsive and clear in communications, always cheerful and positive, and endeavouring throughout to lessen the inevitable stresses of the house buying process on us the buyers. Highly recommended 👍 …
5/5
TrustpilotExcellent professional service
Excellent professional service and communication from going on the market to completion 8 weeks later.With special thanks to James Coppock, Dominic Morgan, Lucy Kershaw and Markus Jolleys. Alison Addy
Thanks for the review Alison.
1/5
TrustpilotTerrible experience with this company
Terrible experience with this company. Had to fight for my deposit which they made unnecessarily difficult. They supported a landlord who said the property was uninhabitable when the independent check out report confirmed as 'good'. 6 months to get deposit back from TDS who awarded us £2,500 of the deposit and the landlord £100 after he tried to claim for £4500! Would never use this company again, avoid!
1/5
TrustpilotI wish I could give this letting agency…
I wish I could give this letting agency zero stars. They have completely breached our contract and shown a total lack of professionalism. Upon moving in, the house was absolutely filthy, with rubbish in back garden. The state of the property was uninhabitable, clearly, no cleaning had been done. On top of that, broken window and door glass was shattered, posing a serious safety risk.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Gascoigne Halman's Macclesfield office has 305 reviews across three platforms: 178 on Google, 10 on Facebook (across the whole business), 117 on Trustpilot (across the whole business).
Gascoigne Halman Macclesfield is rated 4.2 out of 5 across all 305 reviews, and 4.7 out of 5 on Google from 178 reviews.
Gascoigne Halman Macclesfield, 80-82 Waters Green, Macclesfield, SK11 6LH.
