Bridgfords Lettings Macclesfield reviews

★★★★★ 3/5

Trustpilot

Bridgfords Cheadle.

Bridgfords Cheadle.It is always difficult in choosing the right estate agent. I chose Bridgfords because even though they were dearer than the more local EA in my area, I thought their professionalism and knowledge would get me more buyers and a better price. But the manager of this office seemed just be in it for themselves, knowingly overpricing my property then trying to cajole me to accept the first offer I didn't feel they were for me. However the team was lovely, always keeping me informed. Bottom line if they'd been more realistic perhaps my expectations wouldn't have been so high.

Happy · 7 August 2018

★★★★★ 1/5

Trustpilot

Manchester Didsbury office

Used the Manchester Didsbury office to rent a property and I will never use them again. Not only were the fees ridiculous, they were slow with responding to maintenance issues and when they finally did the staff members had a bad attitude. I had damp and mould in my flat which never got resolved and now they are not responding to my calls and emails in regards to returning my deposit. I have never been so unhappy with a service.

Kerri · 2 August 2018

★★★★★ 1/5

Trustpilot

Used the Harrogate Office whilst…

Used the Harrogate Office whilst renting in Ripon. Firstly take pictures the day oh go round with their agent. Ensure you have some form of dialogue with the landlord as the agent won’t respond and won’t assist with any works such as mould, damp or faulty appliances. The landlord won’t be told either meaning if they do inspect they won’t know of the issues and then be in shock they hadn’t been told. It’s what happens when children are given jobs of responsibility.

Corene · 28 July 2018

★★★★★ 1/5

Trustpilot

DO NOT TOUCH THIS AGENCY

DO NOT TOUCH THIS AGENCY! To start off with, if it was possible to leave 0 stars i would have done. Their customer services and work ethic when it comes to bonds is absolutely DISGUSTING! First of all how they could justify keeping an entire bond when the property was left in better condition that before is beyond me. i have seen plenty of people who have had issues with their bond, they twist little things to justify their actions when all they are interested in is retaining as much money as possible and screw everyone else.

Dane · 11 July 2018

★★★★★ 5/5

Trustpilot

Outstanding service

From the first day Daniel came out to the viewing to Emails from Lisa with viewings and updates to the final call from Jane saying congratulations, we have exhanged they have been outstanding. We have been kept up to date with every aspect of the sale. We cannot fault any part of the process, they keep on at the solicitors to make sure everything goes through smoothly and on time, chasing contracts etc. We would highly recommend them, we have used other Estate agents before and these are by far first rate.

Ian · 22 June 2018

★★★★★ 1/5

Trustpilot

Not worth one star

Not worth one star! Absolutely appalled at the company in general. We deal with the Preston branch and never experienced a worse lack of customer service. We are currently renting a property and we have had to contact many times just to get the basic water meter working and mold removed. It’s taken them 4 months to do so. My 2 year old has had a continuous chest infection which has now disappeared since the mold issue wat resolved.. (botched job) also we have still not received are back door or patio key which I think is brilliant! We pay £550 for what? The people in the branch are just absolute mongs. The way the ‘professionals’ speak to me (a English person born in the UK) is completely the opposite to how they speak to my partner ( polish), guarantor and his partner (polish and Hungarian). They are so condescending towards them and deffo feels like they’re taking advantage of them. If you want to feel like you’re incompetent and can’t communicate in a country you’ve lived in for, for 6+ years go to brodgefords! They also like making you put to be liars, as everyone in the UK who has a visa is aware of, the banks have been down so the transaction of our rent has somehow disappeared which is not our fault nor there’s HOWEVER they don’t care? They don’t care how we source the money they just made it clear we have to. So 3x£550 got sent to them last month because they couldn’t be bothered to wait for a polish account transfer! And now another £550, they won’t even wait for our claim from the bank to come back? I recently lost my job so my partner is funding the family whilst I am looking for employment! For all they know they could be depriving our child of food. Where can the average person find £2200 from in two weeks? :) my advice would be to get as far away from the company as possible, they only care about money not your health or wellbeing to be honest they don’t even care that you exist.

Amber · 13 June 2018

★★★★★ 5/5

Trustpilot

Excellent- one of the best estate agents if you are buying or selling.

I have read a fair cross section of the reviews of Bridgford on Trustpilot, and the majority of them seem to be from disgruntled tenants, but finding a tenant who is happy with their landlord is a tall order! My experience of Bridgfords Halifax in buying our retirement flat was excellent. You tend to think that if you are buying , the estate agent is only interested in satisfying the seller but Matt Corfield at Bridgfords Halifax looked after us very well and kept us up to date every step of the way. We completed in just over 6 weeks which is something of a record buying a leasehold flat. Even the letting guys in their office were friendly and welcoming. I have no hesitation in recommending Bridgfords Halifax for any type of property transaction.

Geoff · 8 June 2018

★★★★★ 1/5

Trustpilot

Very rude service

Very rude service, shouty staff, name Olivia. We made an offer to buy a house from this estate agent and they were not EVEN bothered to ring us back, promised that will ring, on the phone being extremely rude but never did. Feel sorry for the vendor.. if he knew how they sell his house... Also, not knowledgeable, anything we asked about the house even the most basic questions as to whether there is a chain- they didnt know!?? Will advise EVERYONE stay away from these agents as they are just wasting people's time, we viewed the house twice and we're seriously interested in buying itWell, we are buying a house next door's from other agents, of course, who are a lot more helpful and doing business right.

Anonymous · 31 May 2018

★★★★★ 1/5

Trustpilot

Despicable service and awful experience

I'm extremely disappointed with how Bridgford handled my application to lease a property in York.I'm not angry just that I didn't get it- it happens. I'm angry because in this case it wasn't a better offer from someone else, or a failed reference, or a lack of funds on my part. It was 100% purely Bridgfords' standoffish, misinforming and inept handling of a customer who contacted them just 2 hours after the property had been listed. I had money in the bank ready to deposit, I was told I could have a Skype viewing (since I'm a UK Citizen living abroad), I was promised callbacks that never came, I was told this and that by different people and fobbed off to someone different each time.Through this entire process I had been more than accommodating, taking calls and replying to emails in the middle of the night, even paying for a UK phone number at my expense so that they could contact me easily. When they wanted a third party to view the property for me, I was ready with someone the next day. When they needed right-to-rent evidence, I offered everything possible to get it to them, again at my expense. We were ready with money in the bank to secure this property and were ready to follow the due process as smoothly as possible.Three weeks after my initial contact and four staff members later, zero progress was made on Bridgfords' part. What kind of service is that supposed to be? Why couldn't we have organized a third-party viewing on my first call, or the next day instead of being promised a Skype viewing? Why did we have to wait three weeks for any form of solid contact from them? Why did the staff member promise a callback then go on holiday until mid-way through the next week? I could ask a million basic questions about why they were the way they were and I presume that the answer is that either they're prejudiced against customers who are abroad, completely inept at handling them, or just too incredibly lazy and uncaring to spend any time on it.I will add that I'm also shocked that they seem to have absolutely no knowledge of how to handle an applicant abroad and that they didn't go to any length at all to help make this process a smooth one. It's they should have processes in place. Since then, I've had three Skype viewings with different agencies all in a tenth of the time it took to get a single email from Bridgfords.They didn't even have the most basic courtesy to contact me directly about the property being let, which just compounds this completely despicable service and awful, awful experience.This was a dream home for us- we spent over a year waiting for the right home to come up so we could move back to the UK. We loved it so much and were ready to accommodate Bridgfords ever step of the way. Their team absolute crushed our hopes and dreams.

Shin · 5 May 2018

★★★★★ 1/5

Trustpilot

Be careful if you have to deal with them

Not a great company. They wrote into our contract to say that I give them the right to sign me up to the utility company of their choosing (i guess for commission) which was Spark energy. It took me 3 months to sort this mess out as I didn't realise that the property had a prepay meter. They said that we could go to the local branch close to our old property to give our ID documents but the other office wasn't aware of us or that we were going? They lost our ID and we had to go to get it verified twice. Communication was not ideal between us there was some confusion over what furniture would or wouldn't be in the property and they changed the details on questioning. They did not take an inventory when we moved in. Our deposit was moved to a different deposit holding service soon after we moved in (??) and we got countless letters about that. Personalities of the people we dealt with from this company (4 in total) ranged from slightly incompetent to pushy and I got/get the feeling that I'm not being told the truth all of the time. Would prefer not to deal with them in future.

Maryanne · 15 April 2018

★★★★★ 1/5

Trustpilot

worst estate agents in uk total frauds and liars the lot of them

bridgfords are a shocking company full stop, they fail on all aspects of customer service care and they all tell lies and rob you blind of your money . bridgfords bolton branch have a very rude manager called claire and incompetant staff especially natalie and savannah palmer . they miss sell your spark energy without your knowledge and agreement, they blatantly lie saying you signed for it .this miss selling practice is now illegal and has been reported to local councils and trading standards . they treat all there tenants especially registered disabled customers with discontent and no customer care full stop . bridgfords repairs are the worst of any estate agents totally incompetent bad service .no jobs ever get done on time . landlords are never there to be contacted and wont pay for any repairs .ryan caucill at bridfords must me the worst manager going he wants sacking asap the way hes left his tentant to rot in hell in an uninhabitable propery with no hot water , blocked drains , damp and mould in all 3 bedrooms , no working burglar alarm , rats in garage and garden , broken window left for over a month to be repaired after a recent robbery confirmed by police crime report , broken overflowing toilet etc etc etc . bridgfords also have on out of hours emergency line instead you have to dial 999 or pay yourself not good if theres a major leak , fire or in my case a robberyi am still traumatised and a nearly had a fatal heart attack because of it . bridgfords especially ryan and claire the managers didnt want to know and the landlords just went hiding and not being responsible full stop .also bridfords , countrywide and landlords are withholding my bond money which is also illegal .my landlords from bolton wouldnt pay for a new roof which hadnt got adequate landlords buildings insurance, so when the bridgfords property inspector david said all jobs including new roof would cost approx 10k , the landlords just ripped my 6months contract upi had signed and craftily gave me 2 months notice to vacate proprty in the middle of winter and being under safeguarding as a registered disabled person and made me homeless, they are truly despicable. so in summary if your are renting let alone buying a property keep well away from the worst estate agents ever in BRIDGFORDS , you have all been warned . hundreds of bad reviews all online dont lie !

Mark · 15 April 2018

★★★★★ 1/5

Trustpilot

“Worst service and company!!" Cheadle…

“Worst service and company!!" Cheadle Branch ,we already give the offer at high on market 20k, we just want to know offer is accept or reject ,but we called and sent email to same effect. 1 weeks later, no response, until property not on the market (sold).Do not use this estate agent very bad service and they are an absolute disgrace, we not happy at all. They are useless.

Mick · 29 November 2021

★★★★★ 1/5

Trustpilot

1 star is too good for this company keep well away

1 star is too good for this company the staff are ignorant self centred pathological liars and they dont speak to you they speak at you in a condesending way, They don't respond to reports when things need fixing and expect you to jump when they finally listen to you. They have no regards to when you work and think it's acceptable to enter the property when your not present. The land lady wasn't any better either her advice to a tv that was reported in a furnished flat was to hit it and it will be ok as well as accusing the silicone had been pulled off but hadn't they took £60 off the bond to clean the oven which couldn't be cleaned properly as they said it was ok to leave on the monday then rang giving 4 hours notice to say that i had to hand the key back at close of business 4 days earlier than expected. the flat was disgusting when I moved in and they said it had been professionally cleaned when it clearly hadn't and it took 3 days to clean before moving in. Not to mention reporting a fire door taking 12 minutes to close putting my life and other residents of neighbouring flats lives in danger still not rectified after 3 years in the property. keep away from this place.

Steven · 14 March 2018

★★★★★ 1/5

Trustpilot

Disappointed!

We were interested in renting one of 2 properties (in Norton village) that were not quite ready, through Bridgfords in Stockton on tees, we needed to know when the properties would be available and how much the monthly rent would be.The first person we dealt with (Leah) was very friendly and promised to keep us up to date with information, after several weeks of her not replying to our emails we telephoned to be told she was no longer with that branch! The second person we were dealing with (Alex) was also very friendly and she also told us that she would keep us updated as and when she received information, when we telephoned after several more weeks she joked that we were "top of her list" to contact as soon as she had the relevant figures - 10 days later and we spotted the properties on rightmove! It is our opinion that they already had tenants in mind for these properties as they went instantly - Bridgfords had our land line number, mobile number & email and yet never once did they contact us, we could have spent the last four months looking for other properties had we known that they were not going to be available, instead of which we have to start all over again. We were even willing to pay the grossly inflated admin fees that were almost double other agents in the area!All they had to do was be honest with us rather than wasting both theirs & our time - we would never consider renting a property through Bridgfords in the future.

Ken · 2 February 2018

★★★★★ 1/5

Trustpilot

1 star is being nice

1 star is being nice. Unfair rent and "administration fees". Required repairs were highlighted with the manager directly upon viewing the property and still not completed 12 months on upon me moving out. One of these was the flush mechanism on the toilet which shows you how much they care about their tenants. Rent advertised lower than actual (Jan 2017 advertised at £450 pcm and was actually £500. Now up for 500 where it is actually £515. My flat was disgusting upon moving in and still had paint/work gear from where someone left half way through a job. Less than a month before my tenancy is up for renewal, I receive an email stating that rent is increasing and I have to pay £125 administrator fee to literally stay in my current home. Needless to say, I am moving out at the first opportunity and will be avoiding Bridgfords from now on. Absolute joke of an organisation with not a care in the world for their tenants. Never again

Craig · 22 January 2018

★★★★★ 1/5

Trustpilot

An utter disgrace. Steer clear!

I am only giving one star as there is no option to give zero. I rented a property through bridgfords based on the lies told to me by the agent. I stayed for the full six months, despite having no hot water upstairs, no shower, no oven, and a friendly family of rats living in the shed/kitchen. I had to pay to have a phone line put in, get a new gas meter fitted, and made general improvements, despite the poor quality of the property.I moved out over a month ago, they hadn't even booked an inspection until I went into the local office to ask about it. 6 days after the official move out date (I actually moved out 3 weeks before) the inspection was done, and was, as expected, nit picky. I arranged to have the carpets cleaned (again, they'd already been done, absolutely nothing wrong with them), and the landlord emailed to have them release my bond. This was 2 weeks ago, the rep from bridgfords then emailed me NINE DAYS after the landlord's email, to request my bank details; I replied immediately. It's now been a week and I still haven't received my money. I have had to take a loan to pay the bond on my new house, at my own expense. Bridgfords do not care about anything but their targets and their profits.I wish I had looked at their reviews before using their "service". I would certainly have made a different decision, and would advise anyone thinking of using them, to steer clear and avoid the hassle.

Dre · 7 November 2017

★★★★★ 1/5

Trustpilot

Terrible customer service

Called the Preston branch and left a voicemail asking for a call back to arrange a viewing - still waiting 2 days later.I called last week for a viewing at one of their properties and was told someone would call me back to confirm - they didn't - so I called back, they apologised and said they would call me back first thing in the morning, no surprises for guessing that I'm still waiting for that call.If I was a landlord wanting to rent a property I would be furious that potential tenets are not even getting called back to view their properties. Avoid.

Andrew · 30 October 2017

★★★★★ 1/5

Trustpilot

BEWARE better out there

Like previous reviews gave 1 star because I had to ,too be able to write a review Do not deal with this company after several years of renting from various rental companies this is by far the worst They take large amounts of money initially for things that are unjustifiable e.g credit cheques which can be done free of charge and are by lots of companies The quibbling to get repairs done e.g broken patio door lock was "fixed" by placing a coin in the lock yes it worked but would a new lock have been better practice and that was not the only repair in the few short months that I lived in the property broken cooker,leaking toilet blocked drain the list is endless and more if I would have lived in the property longer The worst thing is when you leave a property and they do the checkout process They emailed me a list longer than my arm of does and donts produce receipts for deep cleaning it wasn't deep cleaned before I moved in me and my family did it all they told me it had been done "sack the company that does it their rubbish and that's a mild word" leave the garden tidy, windows washed, rubbish cleared the list is endless they then send a checkout operative to make sure everything OK this process took about 90 minutes they take endless amounts of pictures to make sure everything is fine After this you hope you will get your bond back but if you don't ask for it they won't remind you about it I asked several times how long mine would take communication is not a good point you will get sick of emailing and telephoning Use another letting agent there are a lot better out there

Lynn · 9 August 2017

★★★★★ 1/5

Trustpilot

An absolute DISGRACE! LANDLORDS & TENANTS BEWARE

Have never written a review before but felt incensed enough to sign up and do one, so here goes;Where to start...1. Terrible customer service - seriously unprofessionalE.G. had to pay a small sum of money a couple of years ago so gave my card details over the phone. Money didn't come out until 2 weeks later - it turned out that this employee had written all my credit card details down on a piece of paper including 3 digit security code and had forgotten about it until 2 weeks later.E.G told we had to be present on a given day for the 6-monthly inspection. So I put a holiday in at work for it... Bridgefords never turned up and no phone call (this happened a few times).2. Repairs - no inspections of the works carried out by the cowboys they sub to.E.G. 10-15 visits over 2 year period by 4 different companies to try fix a shower 3. FIRE/SMOKE ALARM FAULTY - the fire/smoke alarm in the hallway of our apartment was faulty and I found it had 'expires june 2015' and needed to be replaced. Took loads of phone calls and well over a year to sort it out. 4. THEY CANCELLED OUR ENERGY PROVIDER ACCOUNT WITH EON - We got a letter through the post saying that our letting agent had cancelled our account. This is a breach of contract.Above are but a few of the more serious issues but bottom line is I have not one good thing to say about Bridgefords. Guys I could go on - seriously...Bridgefords - wow what can I say, I'm surprised you haven't been shopped to the relevant authorities by now because you are a complete and utter disgrace.

T · 24 July 2017

★★★★★ 1/5

Trustpilot

Don't deal with this agent

The worst customer service ever! I received a call from one of the letting agents at Bridgfords after an inquiry and she booked me a viewing, i waited for a whole week and on the day of the viewing i called to confirm the appointment as i didn't receive any confirmation from them. The agent that i spoke to who claimed to be the manager was totally unprofessional and just kept saying that there is no appointment booked for me today and maybe it's another agency not Bridgfords!! when i asked to submit an official complaint she said there is nothing to do and that she is the manager and the only thing she could do is to call me if anyone else cancelled his booked appointment or to book me another appointment after a week while she knows that this property will be gone by then!! Although she said that someone else was booked on the same time slot that i was given by the agent and he cancelled his appointment but again she refused to book me! She didn't even care to know the agent who called me and did that error

Customer · 13 July 2017

★★★★★ 1/5

Trustpilot

Only gave 1 star because I had to

Only gave 1 star because I had to. Absolute disgrace of a company. If you want to be lied to, call dodged, ripped off on end of tenancy deposit return (genuinely left the property in a better condition than recieved it in) and caused a huge amount of stress then rent a property from this outfit. If however you would like to avoid all of the above then rent a property from elsewhere. Seriously, don't put yourselves through the stress. It will take 3 months, THREE MONTHS of listening to lies, dealing with incompetence, and call dodging because they know they have cocked up just to get your deposit back. Read reviews, do your checks, I doubt you'll find any extremely satisfied customers.

Rachel · 6 June 2017

★★★★★ 1/5

Trustpilot

LOWTON BRANCH LET DOWNS!!!

Do your research on Brigfords before you even glance at their website let alone walk through the door. It seems that they will be happy to place any house on the market without firstly checking that the person who is selling is in a legal position to sell! 24 weeks on and £1200 out of pocket on a vacant no chain property without an exchange date mentioned once, i had to back out! Unprofessional! They will literally sell the ground from under you if you said you owned it! Buyers be aware! Always speak to the vendor at the earliest opportunity, and always request proof of who owns the property and ensure the seller has power of attorney if they say they are selling on the behalf of someone else! Very underhanded! Personally I'd keep well away!!!!!!!! Charming staff until you hit a wall, then expect very little help with zero empathy, topped of with a drawn out game of he said she said while you're made to sit through all the legalities that should have been covered before the house got placed on the market in the first place!

Lee · 13 May 2017

★★★★★ 1/5

Trustpilot

Leeds Branch

Leeds BranchBridgfords Lettings how could this be written on your website?.. ''Our seven knowledgeable lettings negotiators have more than 70 years’ combined industry experience. Our Property management team also has eight dedicated staff.'' this must be the worst LIE I have ever come across. This morning I had a knock on the door to find a women stood outside, I opened the door and she had a letter to hand me, she put the letter in my face and stated ''you owe 'X' amount in arrears, to which I responded that is not correct because my partner pays the rent every month and we do not owe any money. she looked down on me and rolled her eyes and said ''well you better contact our office to deal with it.'' to be spoken to like that when we pay our full rent every month is disgusting! so unprofessional! this company must ONLY employee staff who cannot get there information correct, as we do not owe any money. this is not the first time this has happened, we have actually been through a similar situation in the past. AVOID using Bridgfords at all cost. worst company I have ever come across!!!

Eilish · 12 May 2017

★★★★★ 1/5

Trustpilot

Unacceptable service

Bridgfords in Harrogate/Knaresborough did not do any of the work promised. I had to write the description for the house, then they still managed to get it wrong on rightmove and zoopla and the floor plan they got wrong too. I had to ask them to put up a for sale sign, I had to ask them to change it to 'sold' when the house was sold. The worst thing was that they agreed with us that we would pay them 0.85% of the sale price WITHOUT VAT added but then during the process they tried to add VAT to the fee. Even after assuring me that I was right and our agreement indeed stated that we would not pay VAT they still sent an invoice to our solicitors where they added VAT. Also, they try to get you to use their sister company Countrywide as the solicitors who are super slow. We knew this so did not instruct Countrywide to be our solicitors but then Bridgfords managed to convince the buyers to use them as their solicitors and they slowed down the process immensely. Both Bridgfords and Countrywide are completely incompetent and useless in my opinion.

Cecilia · 13 April 2017