Bridgfords Lettings Macclesfield reviews

★★★★★ 1/5

Trustpilot

Bridgfords - Sale Branch

Very disappointing experience with Sale branch in selling my home. They were disorganised - cancelling their own viewings last minute because they were short-staffed, not providing feedback on viewings and not letting me know when potential viewers had cancelled appointments. They were not proactive in any way and were unable to provide any constructive advice when asked to review the reasons for the slow progress of the house sale. I have changed agents and it is like night and day, with the new one being everything Bridgfords is not!

MH · 21 August 2019

★★★★★ 5/5

Google

Absolutely brilliant Sophie and Kieran!!!!So easy to talk to and timely responses!

Grace · 18 April 2024

★★★★★ 5/5

Google

Bought my first house through Bridgfords with Pauline. Very easy process, and dead helpful with all my questions! Thanks

Charli · 20 November 2023

★★★★★ 1/5

Trustpilot

Months of mistakes. Avoid.

Brigfords Whitefield who I listed my house for sale with closed down, so I was moved to Swinton. This company doesn't have the people or processes to run a service they tell you they can offer.1. My property was meant to be listed as premium, yet never was at Whitefield, until I'd been moved to Swinton. 2. The new images I had done after decorating my house, wasn't used on the new listing with Swinton! I had to keep chasing them up to get them to update their images! (2 months later they're still not!) 3. They didn't have a video for the property which was included as a premium listing apparently. In short, you get a generic video that has no relevance to your area, with some grotty shopping centre appearing in the video out of area, and surprise, again with the OLD images used for this lol. You couldn't make this up. Again after weeks of chasing... These images were never updated, confusing prospects as to what the property actually looks like.4. They put a agent to show my house who was brand new to the area and business it would seem. Had no idea about the surrounding area, even though I'd spent a ton of time with the magaer explaining all about this, (Libby Wilson).. You'd have thought they'd want to put their best people on my house to make up for all these errors and 3 months of wasted time with the old office in Whitefield that has closed (now I see why!)5. The new agent, arrived for the first viewing with a family not suitable for my property, I was told it was a 'young woman who's dad is buying it for her' in fact there were 2 Asian familys of 8 who wanted to look, which my house was too small for.She even forgot the keys when she arrived for the showing - - I wasn't far walking the dog so when she called I run back to let them all in!6. For the second viewing, the same woman arrived 10 mins late. The viewers who had been waiting a while were about to leave... I was notified with my alarm system when they pressed the door bell, so I called the estate agent who told me she's running late, and I simply said 'OK maybe just let those coming to view the property know so they don't leave' lol. They were ideal buyers, younger couple really loved the property, and the agent was expecting them to put in a offer from the phone call she gave me, I said maybe get them back for a second viewing first! Show them the area etc and get them back.Her lack of experience really shows.So after all this, I emailed the manager again Libby, who assured me the video will be updated with the correct images, etc and to have more experience agents show my property.... Since then, nearly 3 weeks ago, I've heard.... Nothing. THERE'S STILL OLD IMAGES ON MY CURRENT LISTING THAT I'VE ASKED FOR MONTHS TO UPDATE!! I chase again 1 week ago for an update... Nothing.Seems to me, this company is closing down and noone really cares... And they're taking it for the last ride.Other than that, it's no wonder online estate agents are taking over...

Darren · 4 August 2019

★★★★★ 1/5

Trustpilot

IF ONLY ZERO STARS WERE AVAILABLE!!

3 Years on from paying top rental price on a dirty and unsafe property I still haven't received my deposit back. Despite paying over £10,000 in rent, with no secure locking mechanisms on most of the windows, disgusting carpets and unsafe worktops, this company then had the audacity to charge me £150 in cleaning costs!!.Luckily I was in a position to buy a house and ditch this house and it's landlord who didn't want to spend a penny on maintenance.Absolute utter crooks, no other way to describe this band of slum landlords.By the way, good luck on using the ombudsman, I tried and despite all the evidence and admittance by the actual company that they did wrong, they have done sweet FA to help.The law is not on their side as they will find out shortly when I will be suing for the full amount of rent on the property.

Paul · 16 July 2019

★★★★★ 1/5

Trustpilot

We went through bridgefords to rent a…

We went through bridgefords to rent a property from a privet landlord. Every single thing we needed them to do never got done we put a lot of money into the house to make it cleaner and to our standard of living.We were told by these that the house was a big difference and much better on every visit. We got in touch about the decking as it was rotten an needed to be sorted for months an months an after phone call after phone call nothing was sorted. Me an my partner are expecting a baby an needed a bigger house so decided to move on the last visit they were happy with everything... but then after 4 month have turned round an said things needed sorting and it was our problems like the decking and back garden which we were getting onto them to sort and now are keeping our bond well I’m not bothered about the bond but the fact how they go about things to keep money so I will be seeking legal advice stay well clear not even 1 star from me..

Martin · 25 June 2019

★★★★★ 5/5

Trustpilot

BRIDGFORDS WINSFORD

CANNOT PRAISE WINSFORD CHESHIRE BRIDGFORDS ENOUGH.WHAT A GREAT HELP THEY HAVE BEEN TO MYSELF AND MY WIFE WHEN SELLING MY LATE MOTHERS HOUSE. ALTHOUGH IT WAS A TRAUMATIC EVENT FOR MYSELF IN LETTING IT GO I RECEIVED TREMENDOUS HELP AND SUPPORT FROM THE GIRLS. WELL DONE CAROLINE, TINA AND SARAH FOR RUNNING A GREAT BRANCH. BUT A BIG THANKYOU TO CAROLINE FOR GETTING US BOTH THROUGH THIS WITH SENSITIVITY AND A SMILE. YOUR HELP WAS INVALUABLE. NOTHING WAS TOO MUCH TROUBLE FOR HER. ONCE AGAIN MANY THANKS. MARTIN AND YOLANDE LONG

MARTIN · 14 June 2019

★★★★★ 1/5

Trustpilot

Bridgfords Leeds - Rental of Penthouse apartment

Bridgfords Leeds. Rented a penthouse apartment in Merchant's Quay Leeds for £1200 per month. Problems with central heating, both showers and cooker during my lease. Lengthy delays on all occasions awaiting repair (ranging from 4 weeks to 3 months). Key lost by agent resulting in lock having to be changed, again a lengthy delay before being replaced. No grasp of the concept of customer service, just "this is the process". 3 weeks from exit before deposit returned (£1800). Any family considering renting this property should be aware of above.

Brian · 23 May 2019

★★★★★ 1/5

Trustpilot

Unprofessional and arrogant

If I could give Bridgfords Estate Agents in Knaresborough, North Yorkshire a zero I would. I have never come across such an unprofessional shambles of an estate agents before. When Gemma, the manager came to value the house she was full of sales patter about what she could do for us but I should have realised that it was all hot air. She sent along Eleanor to familiarise herself with the house and to measure up for the floor plan, she spent about 5 minutes in the house mostly talking about her friend up the road and couldn't measure up because she had "forgotten" the measuring tool. The photographer was next who actually deleted all the images he took BEFORE he had downloaded them so it was another week before he could come back and do it again. Then it was the brochure which contained so many spelling mistakes it was like a child had written it and the description of the house was almost non existent, I had to almost rewrite it for them and when they uploaded the details to the internet platforms once again the errors slapped you in the face. Then came the viewings, I work shifts and told them specifically to check with me before booking anyone in but no, they totally ignored what I said and then had to go back to the potential viewers to rearrange. I had to constantly chase them for feedback, when I emailed I didn't get an out of office so not getting a reply to the email I phoned and when I did manage to speak to Eleanor she was so arrogant. After 6 weeks of terrible unprofessional service and not hearing from them for 3 of those weeks I decided to change agents and emailed them. Low and behold I had an immediate response stating that I was tied to them for 20 weeks and would incur their fees if the house was sold. It was at that point that I proved to them how unprofessional they had been, specifically stating that I had asked them three times for their terms of business and a contract as laid out in the Ombudsman's Code of Conduct for Residential Estate Agents and as listed on Bridgfords own website but they had never given me one, there was nothing in writing, nothing emailed to me, nothing at all, therefore I was not bound to them. I'm actually with a proper, professional estate agents now (Hopkinsons in Harrogate) whose service I cannot fault. IF YOU WANT TO SELL YOUR HOUSE IN KNARESBOROUGH, DO NOT USE BRIDGFORDS

Alan · 21 May 2019

★★★★★ 1/5

Trustpilot

Absolutely f**king disgraceful

Absolutely f**king disgraceful. We were never meant to have any contact with our landlord during tenancy but had it not been for him, we would never have known when repairs were to be done, when gas check was due etcetera. When it comes to confirmation of anything these guys don't get back to you. I simply cannot understand what capacity they occupy when they charge fees but don't actually do any work. Steer well clear whether you are a landlord or tenant.

Gray · 2 May 2019

★★★★★ 1/5

Trustpilot

I am extremely disappointed with the…

I am extremely disappointed with the level of service I received from the Stockton Heath branch. I recently contacted the branch to arrange a viewing of a property which I was very keen on. My initial viewing was arranged for the 8th March which was then cancelled because the house was being redecorated. Another viewing was arranged for the 15th March which was cancelled again for the same reason. Rather than booking another viewing, I was informed that they would be in touch to arrange the viewing. I had received no phone call by the following Friday, the 23rd of March and so I thought I would call them. The property was ready and a viewing was arranged for Monday the 25th. The next day, Saturday the 24th March I received a call telling me that an offer had been accepted and there would be no more viewings! I was also advised that my details had not been stored on the system and that there was no record of any viewings prior to the last one being arranged! I feel cheated and lied to. I believe that the property was earmarked and that the staff there have acted with prejudice. Do not trust this branch!

Bruno · 25 March 2019

★★★★★ 1/5

Trustpilot

Rude, Condescending and keep deposits as fees

Bridgfords informed me that you need to pay one week's rent as a holding deposit and if you passed the credit / reference checks then that money comes off your rent balance, but if you fail then the money converts from rent into a fee and they then keep the fee. That goes against the Tenant Fees Act 2019. Apart from that, the lettings negotiator was extremely rude and condescending.

Mark · 17 December 2021

★★★★★ 5/5

Trustpilot

Daniel Bright surpassed my expectations…

Daniel Bright surpassed my expectations with his exceptional service. Right from the beginning, I felt valued and supported as a customer. His professionalism and attentiveness were remarkable, ensuring a smooth experience. I wholeheartedly recommend Bridgfords to anyone searching for reliable and dedicated assistance in renting property.

Ubong · 17 February 2024

★★★★★ 1/5

Trustpilot

Experience with Manchester branch about…

Experience with Manchester branch about Derby Rd in Salford property (Jan 2019): They are either xenophobic or deceitful. I wanted to view the property as soon as it came out on market and they told me they have to arrange viewing with current tenants, who want to get out of contract asap as their relationship broke down and both have new place to live already. So it was very urgent for those tenants to find a replacement. Agency told me they would call me when they arrange viewing - they did not. I called back in 4 days. They said how, sadly, tenants' granny fell ill and they had to go take care of her so they were not at home... but I will be called the next day when they arrange viewing. They didn't call. I called back after two days. They changed their story and said that tenants were so busy with work they simply couldn't find time to arrange viewing (allegedly, these people have new places to live and want to get out of contract asap so surly they would be very eager to arrange viewing). Agent said there is a viewing for the property organised in a few days. I asked why haven't they called me as they promised they would, they told me "you are the first in line". She said they left a voicemail on my phone. I do not have a voicemail function on my phone, so they lied. After this experience, I would never deal with them again in any shape or form. They are nasty and not doing their job decently, holding those tenants under the contract longer than necessary and not doing everything to arrange replacement. I was not surprised reading all the bad reviews here.

Dawn · 30 January 2019

★★★★★ 1/5

Trustpilot

If I could I’d give this 0

If I could I’d give this 0. Booked a house viewing, was there for half an hour outside waiting, so I called up the estate agents who told me they cancelled the viewing but did not tell anyone of us, they could have phoned emailed or simply show up but no. Massive waste of our time, no respect. That’s how useless snd incompetent they are. Run by a bunch of 5 year olds

NR · 12 May 2021

★★★★★ 1/5

Trustpilot

The worse company I've ever dealt with

The only advice I can offer is stay clear from Bridgfords Preston. They don't even deserve the 1 star! I'm a private landlord but I used this company as a tenant and I will never use this company for anything ever again. Literally the worse service I have received from a business in a very long time. From moving in had to wait 3 weeks for a fridge replacement, then got a call 3 weeks after the new fridge landed to be told it was going to be repossessed due to non payment. Had to wait nearly a month without heating due to faulty boiler. Throughout all of this nobody showed any urgency to help. Never sent any paperwork when contract changed to a rolling 1 month or fully explained the terms of my notice period causing me to pay an extra months rent. Then they have the cheek to charge me £30 to send a reference to my new letting agency (Holdens, who have been brilliant by the way) a job which takes literally 2 minutes and 2 weeks have passed and I'm still chasing it after being told a 5 day turnaround. I have been blatantly lied to from different members of the team, and spoke to like I'm inconveniencing them when chasing up a service I have paid them for? How they are still in business amazes me. I hope this review prevents anyone from making the same mistake I made by using this company!

Matt · 18 December 2018

★★★★★ 1/5

Trustpilot

Manchester City Centre - Do not use these estate agents!!!

Do not use these estate agents!!!They are absolutely terrible. 18 months in a 2 bed flat in Manchester has cost me over £500 in admin fees, paying to move in, renew contract, leave the property and for a reference. I have been informed by a former employee that these are not compulsory and not their minimum fee, they hike up fees well above the agency minimum to get commission when people pay them. Appalling by any means, but especially when considering we had broken bathroom lights for 8 months when moving in as they ignored the numerous reports of faults with exposed wires hanging from the ceiling in a wet room, among many other problems.

Customer · 13 December 2018

★★★★★ 1/5

Trustpilot

DURHAM BRANCH IS A JOKE

DURHAM BRANCH IS A JOKERented a house with this branch, my landlord paid Bridgfords to do deep clean and wash carpets, neither was done the house was still part furnished with filthy beds and broken furniture. I missed with my landlord more than through the office cos you cannot get through to their phones for love no money. My tenancy was up 22nd Oct and by mistake my rent still went on 23rd. It's now nearly 2 weeks and I still haven't been reimbursed, being past from accounts to gateshead and back to Durham branch, I've sent my account details through email 4 times and still nothing. Absolutely shocking company, I had my check out yesterday which the agent was 35 minutes late for, fingers crossed I get back my deposit as I painted right through and left that house cleaner than I got it

.Shirley · 2 November 2018

★★★★★ 5/5

Trustpilot

I would like to thank my property…

I would like to thank my property manager Beth Russell for supporting me in all aspect to have a smooth move in as well as move out.I have moved to Manchester from London, all my paper works were done on the same day with in 1hr at the below branch. I never struggled for any maintenance work, you just have to register the required service work in their user friendly portal and it will be done in 1/2 working days. I highly recommend Bridgfords if you looking for a suitable letting agent.The Hacienda 21 Albion Street, Manchester, Greater Manchester, M1 5DA

Padmalaya · 31 October 2018

★★★★★ 1/5

Trustpilot

KEEP WELL CLEAR OF THE DURHAM BRANCH

where do i start, if i could give 0 starts then i would i went to view a property through the Durham branch the house seemed ok with the tenets belongs still in it so i signed and paid i had stressed that the house must be cleaned before it was let to me they said that would not be a problem, when i got the keys and opened the door the smell hit me and straight away i could see it had not been cleaned every room was filthy there was a lot of black mold in the house which with me having asthma was no good for me to live in, there was also lots of rubbish in the outhouses and the decking was unsafe i was also bitten all over my body it was not fit for anyone to live in the property should never have been sighed off i had contacted the estate agents which were rude and said i had no choice but to keep the property but i point blank refused after many phone calls the finally got back to me to say the landlord will be willing to clean the property but that will be it or they would put the house back up for let again and i would receive some of my rent back but i never got anything back and after a couple of months fighting to get my bond back as staff never returned calls or emails i was £920 down plus all phone calls and being charged for council tax water the energy bills for a house that i had never lived in the stress and upset they caused me and not getting an apology is so unreal very unprofessional company i stress to people to stay well clear!!

Kelsey · 19 October 2018

★★★★★ 1/5

Trustpilot

6 months with Bridgfords what an…

6 months with Bridgfords what an absolute joke. I know and I understand the job behind the counter/phone can be very stressful and dealing with people it's not an easy job, but I also honestly believe that if you have a second chance to make things right you should go above and beyond. Never had that! Went to one of your branches this afternoon to do a contract renewal ( yes I know could have tried another agency but moving house is not an easy thing), no warm welcoming at all just blunt people behind the counter, after we explained what we were there for the lady approached us to get our debit card to process the payment in the back? Without any of us present. Initially she said " ok it's 35£" but another colleague exclaimed " no it's 125£". 125£ for a renewal?? Why the 35 were mentioned first? 6 months into this house basic stuff requested to fix (easy fixes) nothing done. When visiting house to make decisions and apply for it, we were informed it was a long term contract, our surprise when signing??!!6 months contract. 6 months long term?? Really?? If my professional life don't allow me to move ( yeah is stressful to move I don't think you guys realise that) and I end up staying another year or 2, renewing contract will cost me easy 500£.

Mário · 10 October 2018

★★★★★ 1/5

Trustpilot

Disorganised!

I was left outside a property we were waiting to view, having taken time out of work, with no call. The excuse given was difficult to swallow... car trouble, followed by a return to the office to find all the computers were down so unable to call me.Yesterday I got an email addressed to Mr Adams re his property searches. I’ve raised with Bridgfords but no email back to acknowledge or thank me. Hopefully Mr Adams won’t miss out now albeit good luck with viewings!!

Nick · 22 August 2018

★★★★★ 1/5

Trustpilot

I was left sitting outside a property…

I was left sitting outside a property not once but twice in the same day waiting for a viewing.I was told I would meet staff at the agreed time and when no one turned up I called to be told they tried to call me 3 times and sent me a text to confirm the viewing.They had not.They then agreed to reschedule the viewing a second time later that day.Once again, no one turned up.I’ve sent my complaint to head office. I could only get the details to do this by calling a different branch in Washington and having them email the details to me.A day wasted after arranging time off work.Based on the other reviews of this company it’s safe to say I will never be using them again.I feel sorry for the landlord wishing to rent their property and wish I could contact them to tell them my experience. Sadly they will probably never find anyone to rent out to through this company as they can’t even arrange viewings for prospective tenants.

Miss · 7 August 2018

★★★★★ 1/5

Trustpilot

Sonia was anything but helpful. (Chris was nice though)

Was contacted by a landord of a lovely little flat in Stockport and given the all clear to move in that Saturday. Sonia (whom failed to turn up to the viewing) then called us a few days after, telling us that we were unable to move in as the landlord had “disappeared”. We were devastated. Have been attempting to contacy them since and have been told that the landlord was still AWOL. Cut to today - we find out that she had simply decided to give the flat to someone that she personally prefered and they have been living there for around a month now. Beyond insulted, upset and angry. Will not be using again.

Christopher · 7 August 2018