Trusted Agent profile
★★★★★
135 reviews across 2 platforms
Volunteer House, 37 High Street, Lyndhurst SO43 7BG
Austin and Wyatt Lettings's Lyndhurst office at Volunteer House is rated 4.7 out of 5 across 135 reviews on two platforms, including 132 Google reviews rated 4.8. The 3 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Lyndhurst office, from every platform, shown as written. First names only.
5/5
GoogleExcellent, informative, helpful and kind. A very professional firm Thanks to Eleanor and all her colleagues. Highly recommended.
Hi Nigel, thank you for your kind words and for recognizing Eleanor and our team's professionalism. We are delighted to hear about your positive experience with us. Should you need any further assistance, feel free to reach out. Thank you for recommending us!
1/5
GoogleConsider every negative thing you could say about estate agents generally and you would be pretty close to describing Austin & Wyatt Lyndhurst. Twice we have had offers accepted on properties they were marketing. Twice we have had our time wasted by the vendors because Austin and Wyatt did not manage the process or people at all. Our chain has collapsed once so far because of them and maybe for a second time now. We have wasted thousands in fees, searches, and surveys, all for nothing. We are no closer to moving to be near elderly family members in poor health, and are having to rearrange schools again at the last minute. It’s devastating and unsettling and Austin and Wyatt could not care less. They tell barefaced lies - after the first time we were messed around and our chain collapsed, we made it very clear that we did not want upper chains - we desperately needed a vacant possession. They assured us that the second house we had our offer accepted on was no upper chain. It then transpired the vendors were contemplating which of two houses they may wish to purchase, which Austin and Wyatt obviously knew. It turned out that neither was suitable for them, so the vendors pulled out but not before we had wasted time, money and risked our own sale once more. They are lazy - you, the purchaser, constantly have to chase them, and rarely speak to the same person twice. Often, they have no idea who you are or what you want as ‘the system isn’t working’. Emails do not get replied to, and even the office phone frequently isn’t answered inside business hours - astonishingly slack in a business that relies upon the telephone. How hard is it to forward the line to somebody so calls get answered? They are incompetent. Basic sales techniques such as qualification of the buyer’s and seller’s motivations are absent, so half the properties they are marketing aren’t really for sale, it seems. They lack knowledge of the properties they are marketing - they didn’t even know how many bedrooms one of the houses we were viewing had, and assured us one bedroom was en-suite - it wasn’t. The written descriptions, measurements, and photography are totally unrepresentative. If they ever get a sale to exchange and completion it must be purely by coincidence. I prevaricated about posting this review since we are searching again and I dislike burning bridges but I would not even contemplate any property they were marketing now. Why people continue to use them for their sale is a complete mystery.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleI've recently found a home to let with Austin & Wyatt and found the process to be so straightforward compared to previous agents I have used. Being a small team, it was lovely to phone up and have either Richard, Gemma or Louise instantly know who I was and the house I was talking about. Communication was efficient throughout the process and the move was smooth sailing thanks to the great team :) Would definitely look to let/buy with A&W in future with particular thanks to this branch. Chloe
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHighly recommended Austin and Wyatt, all members of staff were extremely helpful during the process of finding our rental properly. Eleanor in particular whom I spoke with several times was there every step of the way with excellent communication and fast response times making the whole process quick, efficient and stress free. Thank you 😊
Hello Jade, Thank you so much for your 5* review! We're thrilled to hear that Eleanor and the rest of our team were able to make your rental process quick, efficient, and stress-free. Best regards, Lucy, Customer Relations Team
5/5
GoogleThe Austin & Wyatt team in Lyndhurst with Rebecca Payne, Madeleine King, and Mike Lawrence are absolutely excellent. They masterfully sorted the marketing and sale of our special property and handled the viewings with professional …
Hello John, Thank you so much for your glowing 5* review! We're thrilled to hear that … More
5/5
GoogleSuperb service from the team! Lloyd was superb showing us round the property and gave us time to work out if the property worked for us! What an asset to the team. The whole process was superb and nothing was too much trouble. Thanks so much to Louise and Lloyd❤️
Thank you for taking the time to leave us your amazing comments. I will make sure the local team are made aware of your 5* review. Kind regards, Donna.
5/5
GoogleFirst-class and friendly service. A competent team, with a very experienced senior valuer and enthusiastic negotiators. Madeleine, who has dealt with most of sale and onward purchase, may look like a schoolgirl but she is like a terrier at keeping a grip on everything. All in all, a very happy experience.
Many thanks Graham for taking the time to leave us your glowing 5* review. Thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleLouise is very friendly, helpful and professional and has made the rental process a positive experience which reduced the stress of moving and helped in making me feel welcome in a new village. Many thanks.PositiveResponsiveness, Quality, Professionalism
Thank you for your amazing 5* review and kind words of our dedicated team.Kind regards, Lucy, Customer Relations.
4/5
GoogleA friendly and efficient service, thank you Eleanor.
Hi Sally, thank you for your kind words about Eleanor's service. We're delighted to hear that you found our team friendly and efficient. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have recently purchased a property through the team at the Lyndhurst branch. Madeleine in particular has been fantastic….professional and friendly, and her communication has been excellent, giving us regular updates along the way. …
Thank you Lou for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe put our house on the market not expecting much as we tried a number of years ago without success. Austin and Wyatt and the team were amazing. They sold it on the first set of viewings. Kept us up to date as the sale went through. They were really helpful as we went through the process as it was all new to us. Can’t praise them enough. Excellent.
Thank you for your terrific 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleA sales & letting agent that delivered on every part you would expect and want them to do, but this rarely actually happens. Maddison and the whole office did everything they said they would from the first viewing to the day we completed. As usual with moving, it wasn't as straight forward as it could have been, but the communication between solicitors, NFDC & vendors on every item that needed some attention was perfectly dealt with. I hope this review could help people decide on using the Lyndhurst branch of Austin & Wyatt for any property move without hesitation. My passing words to describe would be honesty & integrity. Thank you to everyone involved.PositiveResponsiveness, Professionalism
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe would like to thank the entire Lyndhurst branch for their dedication & commitment in selling our home. It was a very unusual & complex sale but they rose to the challenge & continually updated us with progress of not only our sale but that of our purchasers even when complications arose, hence we were never in the dark. We also feel we must mention Maddison. She really was like a breath of fresh air, polite, caring, genuine & professional, quite simply everything you would hope for in an estate agent with a lovely balance of humour added in. Thank you.
Many thanks for the marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleNick, Richard and Louise have been amazing. Each of them has assisted me from the start of my journey, to where I am now. As a first time tenant they explained the whole process step by step, answered any questions I had, liaised with the landlady on my behalf and always had time for me. Nick worked with my timescales which was of immense help and made my life so much easier. I cannot recommend them enough for their guidance, communication and ‘can do’ attitude, if one was on leave the others were up to date on events which is both professional and heartening. A really positive experience and I both thank each of them and highly recommend this great team.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleSarah and Maddison and others in the office have been excellent. When I call they always know exactly what is happening and where things are at. Buying and selling property is extremely stressful but they are very reassuring and super helpful. Always offering to go the extra mile, letting us have a number of viewings. Even buying flowers once the sale was agreed, how thoughtful. Cant fault their professionalism, expertise and support throughout the process. In our experience they are exceptional estate agents and we would highly recommend their services. THANK YOU.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleAn excellent professional service resulting in my new tenancy, thank you Gem & Richard at Austin Wyatt, Lyndhurst!
It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleI have let my house via Austin & Wyatt in February and must say, the whole process from start to the tenant moving in was so well organised and coordinated. No hassle from my side. All the staff were excellent and I would totally recommend Austin & Wyatt to let your property. One very happy customer.
Thanks for the wonderful 5* review and recommendation Graham Bowen! Best wishes, Lucy, Customer Relations.
5/5
GoogleA very recommendable company to go with & we had a 1st class experience with Madeleine who did a brilliant job she was brilliant & worked very hard. Anne Hugo
Many thanks Anne for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleA huge "Thank You" to Mike, Sarah and the rest of the team at Lyndhurst Austin & Wyatt for their help, understanding, patience and professionalism as they offered great advice and support during the huge part they played with the successful sale of my property. I would strongly recommend them to any future vendor to take up their services. Many, many thanks. D.Plowright
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThey are very responsive and professional. They were constantly in contact with us and went beyond to get us the property to rent. Aftercare is also excellent and always willing to assist.PositiveProfessionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleFrom first contact to last all the staff at Austin Wyatt were friendly and helpful. Maddy showed us round the property and was knowledgeable about relevant details and also flexible and helpful about arranging potential viewings. Mike back in the main office was also exceptionally prompt at ringing and informing us as to how our purchase was progressing and always only too happy to help. Overall our purchasing experience was exceptional and Austin Wyatt Lyndhurst deserves any accolades bestowed.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleGreat service from the whole lettings team at Austen & Wyatt Lyndhurst. Had 6 tenants show interest, moved in quickly and all admin completed efficiently. Thanks Richard,Lloyd and Louise.PositiveResponsiveness, Quality, Professionalism
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotDisinterested, non-existent service
Austin & Wyatt Bournemouth:
5/5
GoogleEleanor has gone above and beyond to help us with our rental. Fast and smooth process except help along the way. I would highly recommend using Austin and Wyatt. Thank you for a stress free service.
Hello Zoe, Thank you so much for your wonderful 5* review! We're thrilled to hear that Eleanor provided such excellent service and made your rental process smooth and stress-free. Best regards, Lucy, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Austin and Wyatt Lettings's Lyndhurst office has 135 reviews across two platforms: 132 on Google, 3 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Austin and Wyatt Lettings is rated 4.7 out of 5 across all 135 reviews, and 4.8 out of 5 on Google from 132 reviews, checked 9 October 2026.
Austin and Wyatt Lettings, Volunteer House, 37 High Street, Lyndhurst SO43 7BG.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.