Leaders Lettings Luton reviews

★★★★★ 5/5

Google

Thank you Leaders for helping me get a place to call home. Coming from Cape Town, getting accommodation in London became a nightmare. The Systems are different, requirements ridiculous, but through your patience and experience, you helped me from day one to the very last. Thanks again to Morgan Cummins for a splendid job. I appreciate it.

Johnson · 26 August 2023

★★★★★ 5/5

Google

I am really impressed with Leaders agency. I just moved in property they renting and I observed that they respond very quickly to enquires ,this shows that if something happens they will respond very quickly. I was communicating mainly with Malik Mariah and he proved that their agency can do their job very well. Kudos to them

Ebele · 26 August 2023

★★★★★ 5/5

Google

I am grateful to Mr. Bilal Raqeeb and Mr. Richard Sharp who have been very helpful to me in finding a new home to move into especially Mr. Raqeeb who diligently updated and assisted me in every step to make sure that my family will be able to accomplish the requirements needed. I would definitely recommend Leaders letting and estate agents to my friends.

Erika · 24 December 2022

★★★★★ 5/5

Google

Have dealt with this office of lenwells for many years regarding a couple of properties I own. I find them extremely easy to deal with. They answer the phone in a couple of rings and I always end up talking with someone knowledgeable. They have found me very good tenants over the years and I would have no hesitation in recommending them. In trying to present a balanced review I was aiming to mention any downsides but can't come up with one!

Martin · 14 January 2020

★★★★★ 1/5

Google

Extremely incompetent in every aspect. We rented an flat at Beech house on cardiff road for 2 years. Every single time we called regarding a problem they avoided having to fix at all costs. They will not take any repair seriously unless you have written evidence that you have logged the repair previously and then its a chasing game. if you try to follow up after a logging your complaint over the phone they will just say they have no idea when you spoke to anyone. our kitchen door handle broke and they just wouldn't take it seriously. i got stuck inside the kitchen (no windows) whilst 8 months pregnant for hours. Despite informing them, they still didn't change the handle till 3/4months later. They will take your deposit unfairly!!! this has been done to everyone i've spoken to. we had our flat professionally cleaned and they are still not returning our deposit. The lady who does the check out report will make up massive lies for the report (i don't know how she sleeps at night) they tried to blame us for leaking windows and condensation even though the problem has been there since we moved in and we tried to have it fixed but no one bothered. Guys you are legally entitled to be at the check out report although when we called and asked if we could be there, they told us we were not allowed. Thankfully we took lots of pictured of how we left the flat (clean and painted) and we are now taking this further to the relevant authorities to get our deposit back. REPLY TO LENWELL: Two years later, you managed to review the complaint, that itself speaks volumes for your service. Here at the facts. Lenwell deducted 90% of the deposit. Absolutely refused to discuss the reasons for deductions, despite us asking to speak/engage with them. The formal etiquette is to engage with one another first, as recommended, before resorting to TDS as a final resort. Lenwell however absolutely refused and had no regard for the us the tenant. TDS then refunded the vast majority back to us, The only reason cited by TDS for giving SOME costs back to the landlord was that our pictures couldn't determine dust levels. That's fine, although a cleaner and myself were at the flat till late, making sure it was left it spotless, I understand TDS is unable to determine that from the pictures. TDS also said 'the landlords deductions were unjustified' Yes guys, read lenwells reply carefully 'we are a letting agent and take instructions from our client the landlord with regards to maintenance' its basically all your luck with regards to the landlord of the property you rent. Lenwells priority and commitment is to the landlord, weather your locked shut in the kitchen, the roof tiles drop or your radiators stop working mid winter, they couldn't care less truthfully. Interesting that most of your positive reviews are from people who have just STARTED renting from yourselves or are landlords...lets give it time. Perhaps you could encourage all those that finish renting with yourself to leave some reviews. I hope for the sake of people still renting that you have changed your service standards. Thanks again for the timely response!

Mariam · 27 August 2019

★★★★★ 1/5

Google

Luton branch has got the worst property management, don't bother fixing issues. Took two months to fix the hot water in this cold weather for my flat. The roof has a leakage issue but they don't bother to get it fixed. Pathetic experience, never going to recommend them.

Muhammad · 27 January 2024

★★★★★ 5/5

Google

My experience with Leaders has been fantastic. A massive Thankyou to Lauren and Morgan who helped me every step of the way with my move. The Support and service I have received from both girls I will never forget. I will recommend leaders to anyone looking for a new home. Friendly, attentive and informative.

Jade · 26 August 2023

★★★★★ 5/5

Google

I rent the same flat in Mitcham from 8 years, so far there's very good service. Any reported problems are fixed straight away, Mrs Vicky Coleman responds our emails a.s.a.p. The handyman lives close, in emergency - like water leaks - comes for repairing even at 11 p.m. Many my neighbours lives here over 10 years and I' like to stay here for much longer.

Damian · 26 August 2022

★★★★★ 5/5

Google

A very stressful time moving house made easy. Lenwell were extremely helpful and prompt with all their promises. A big shout out to Malik who made this process easy for me.

Rumin · 27 August 2019

★★★★★ 1/5

Google

I have been trying to resolve a problem with the flat above my own which Leaders Luton manage and i should have gone to Burger King and asked for help from them instead, Leaders have been totally and absolutely useless!!!! communication terrible, customer service awful, head office chocolate teapots. This company should be on watchdog. Avoid Leaders Luton at all costs.

Luton · 13 January 2023

★★★★★ 5/5

Google

I found a house from them they’re so Good specially Diana and malik they both has been very nice with us 😍 we’re so grateful thank you very much ❤️ lovely people …

Rahima · 8 October 2024

★★★★★ 5/5

Google

excellent services by leaders representative but the letting procedure is very lengthy and annoying, alot of emails, registrations over the span of time, which is quite frustrating. what's done or what's still remaining. it should be one or two sitting max with represenrative with all the list of documents pre sitting provided.

Faisal · 30 September 2023

★★★★★ 5/5

Google

A stellar service and experience with Caitlin (Letting Consultant) from Leaders (Luton). Professional, proactive and consistent clear communication. Would highly recommend any tenant looking for a letting agency to use Leaders (Luton)

Ireta-lee · 18 October 2024

★★★★★ 5/5

Google

Overall, it is very smooth working with Lenwell. Whenever there is an issue at the property such as a maintenance issue, they contact us promptly and if we are unable to deal with the issue, they get someone to look at it very quickly. Also, whenever we have requested any paperwork from Lenwell, the staff have been very helpful. I liaise more with Kim Horsler and find her to be very professional, prompt and helpful.PositiveResponsiveness

Hippy · 26 August 2020

★★★★★ 5/5

Google

I was in contact with Malik from leaders who helped me find a flat in the location I was looking for for some time. He made the whole process easy and was very helpful throughout all the checks, and communicated so well throughout. Very grateful for the service and help I received.

Zahra · 26 August 2023

★★★★★ 5/5

Google

I’ve recently moved houses and despite doing so over the worst possible period - over Christmas and from abroad - Mohammad Abul Ahsan​​​​ has gone out of his way to help me find a lovely place in the short time I had available. Very happy!

Violeta · 27 January 2024

★★★★★ 5/5

Google

I m happy with the service of Mr.Malik Miah.He is so quick in his work..The way he deal is very impressive and honest...He saves my sufficient time...Thankyou so much

Manraaj · 9 November 2024

★★★★★ 5/5

Google

Lenwell agents respond to enquiries and do their best to address issues as they arise. Property Manager Kevin But has resolved a number of issues promptly and efficiently, liaising with regular contractors and keeping me informed of options and progress. The staff are always friendly and willing to help.

Jenny · 23 October 2023

★★★★★ 5/5

Google

It was clean worm and brand new very comfortable

MANNI · 16 July 2025

★★★★★ 1/5

Google

The worst agency I have encountered in over 10 years in the UK. Lack of competence, contact is almost impossible, they never call back, you have to wait for months for repairs and there is still a problem. I could list many negatives, I don't recommend it!

Dominika · 28 November 2023

★★★★★ 5/5

Google

Malik Miah has really supported our rental process and made the process seem less

Ibe · 16 March 2026

★★★★★ 5/5

Google

I have dealt directly with Angela for a few months now. She is very friendly and takes your views and questions to heart. She was outstanding with dealing with my request and kept me up to date at every point. She is a credit to Leaders.

Sarah · 29 October 2023

★★★★★ 5/5

Google

Good company to deal with .. I found Sully Tutt especially helpfully, and he has taken extra time to help me with my enquiry.. will use again.

Gary · 16 October 2024

★★★★★ 5/5

Google

I had a really good experience with Leaders, the Agent I dealt with was called Adam. He was very reassuring and constantly kept me updated to ensure that everything was going smoothly for me. I have finally moved into the property and everything is in perfect order. I was definitely in the right hands renting through Leaders and I would definitely recommend it.PositiveResponsiveness, Quality, Professionalism, Value

Syan · 26 August 2021