Every review we hold for the Luton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWhen looking for a new property, I felt confident and comfortable with Leaders. Whilst considering my options, When I called and spoke to a lady named Emily, she pointed me to the right direction in regards to who could help me find a new property. Highly recommend.
Natasha · 26 August 2023
Agent replied · 25 August 2024
Dear Natasha
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have had the pleasure of dealing with sully and the team for some time . Very professional and I would highly recommend using them !
Carl · 15 October 2024
Agent replied · 8 November 2024
Dear Carl Bygrave
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIt was an easy understanding process for me and l'm glad they were veey consistent and clear with their communication through emails.A great secure application process and Malik miah is a lovely professional person to work with.
T · 27 March 2024
Agent replied · 25 August 2024
Dear T
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI rented my property through Lenwell and i have had nothing but praise for them, The whole process from start to finish was refreshingly easy.
All the information regarding the process including the fees were given to me upfront so no surprises for me. I must thank specifically Kim who kept me informed all through the process and put my nerves at ease.
so a big THANK YOU........
Lee · 9 November 2020
Agent replied · 8 November 2024
Thank you Mr Khan. It has been a pleasure looking after you.
★★★★★ 5/5
GoogleI Highly recommend Leaders and would like to thank Mr.Malik and Mr.Muhammad for making the whole moving process go smoothly from start to finish. Extremely professional and very helpful in each step of our moving process.Thank u so much .A warm lovely team to work with.
Maneesha · 26 August 2023
Agent replied · 25 August 2024
Dear Maneesha
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAbsolutely amazing service and support given by Bilal Raqeeb and leaders letting company.
He is always available on call to support right from the arrangements of the viewing to settlement of the documents. His communication is super transparent and easy to understand. Good luck.
Unlimited · 30 September 2023
Agent replied · 25 August 2024
Dear Unlimited Arts
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMorgan herself was great, very professional. This review is a reflection on Morgan as a lettings agent.
The property we let from Leaders, not so great...
The review of the property I am now in and the Leaders administrative process would be 2 stars.
Kieron · 30 September 2023
Agent replied · 25 August 2024
Dear Kieron Alexander
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAmazingly our first property in the UK was through leaders and all their staff has been doing great with us, the experience worth sharing. Recently transferred to Eva who's our property manager, she's great, no judgemental attitude, replied to our complaints as a matter of urgency. I love you Eva and leaders property Luton branch
Aminu · 26 August 2022
Agent replied · 25 August 2024
Dear Aminu,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 1/5
GoogleView booked for 17h30 with Malik no one show up no call no message call to the agency at 17h45 a lady call to the college and we said it was there at 17h30 amazing invisible man...
Helder · 27 January 2024
Agent replied · 25 August 2024
Dear Helder Pereira,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI needed an accommodation really quickly and someone recommended Leaders, Luton to me, the process was straight forward and Abul, the agent that sold me the property was very helpful. Would recommend this company to anyone looking for a property to rent
Omiete · 30 September 2023
Agent replied · 25 August 2024
Dear Omiete Manuel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat experience. Property viewed by Diana who was very professional and guided me through rest of the process.
Abdul · 20 December 2024
Agent replied · 23 December 2024
Dear Abdul,
Thank you so much for your positive 5 Star review! We are so glad Diana could help you with viewing a property!
Kind regards,
Abby
Customer Care
★★★★★ 5/5
GoogleI had an amazing experience working with Leaders letting agents, they are experienced and knowledgeable in their business. Bilal raqeeb, I found him highly dedicated and always available to attend to any of my questions.
Tasie · 26 February 2024
Agent replied · 25 August 2024
Dear Tasie Okafor
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleRichard, Morgn and J helped me tremendously with moving in at short notice! They are so warm, welcoming and so so customer focused and centred. With this company you feel heard and they keep their promises. I would recommend anyone to let with Leaders. If I could give them more stars I 100% would!!!
Naomi · 26 August 2022
Agent replied · 25 August 2024
Dear Naomi,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GooglePathetic property management, Did not had hot water for two months, still the roof leaks and after multiple complains they are still not bothered.
Will not recommend anyone to rent a flat or house from them.
Umema · 27 January 2024
Agent replied · 25 August 2024
Dear Umema Zehra,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleSuch a Wonderful man, I’m so impressed with the way you handle the whole process. Keep the good job going mate
Adekunle · 15 October 2024
Agent replied · 8 November 2024
Dear Adekunle Adigun
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMALIK was Supportive throughout the whole application process, patient, understanding and very willing to support in every possible way to make a successful letting application.
I am very delighted and pleased with your services.
YOU'RE SECOND TO NONE..
Emmanuel · 23 October 2023
Agent replied · 22 October 2024
Dear Emmanuel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWithout Malik we wouldn’t have found a better property.He helped us right from the beginning.Thank you for that and I strong recommend Leaders lettings those who are looking for property.
Manisha · 27 March 2024
Agent replied · 25 August 2024
Dear Manisha Lakkakula
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI was looking for a flat for some time and came across Malik at Leaders. He was very professional and helpful. He made the whole process from the viewing to placing offer, and references very easy. Thank you.
Adam · 30 September 2023
Agent replied · 25 August 2024
Dear Adam Kayongo
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have been really happy with the lettings and management team at Leaders. I mainly deal with Richard Sharp and Kevin But. They are both extremely helpful and keep me constantly updated. They’ve made my whole experience hassle free.
Daniel · 26 August 2023
Agent replied · 25 August 2024
Dear Daniel
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleSuper helpful, Leaders helped me settle easily in Luton. Especially, Morgan who helped me with the whole process. She’s so polite and easy to talk to . I would recommend them for anyone seeking a house in Luton
Mubarak · 26 August 2023
Agent replied · 25 August 2024
Dear Mubarak
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleBilal Raqeeb, a Lettings Consultant at Leaders was very exceptional. He assisted a great deal in securing our apartment despite being new to the UK. His interpersonal relationship is top-notch! I'll choose Leaders once again for anything lettings.
Olanrewaju · 26 August 2023
Agent replied · 25 August 2024
Dear Olanrewaju Adams
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreat team at the Dunstable branch.
Morgan and Molly helped me renting the property, the process was quick and the communication was easy between myself, letting agency and the landlord.
Ciprian · 26 February 2024
Agent replied · 25 August 2024
Dear Ciprian Degeratu
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJust wanted to call out the really helpful approach of Thomas Hunter. In the absence of one of his colleagues helped me out and very quickly responded to my request - great customer service.
Anthony · 28 November 2023
Agent replied · 25 August 2024
Dear Anthony Cox
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe team helped me find and move into my property with ease and professionalism. Abul my advisor was on the ball and was very courteous every time I called, I would definitely recommend the agency to anyone
Yaadie · 26 August 2023
Agent replied · 25 August 2024
Dear Yaadie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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