Every review we hold for the Luton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGiggs & Bell provided excellent service from beginning to end, handling the sale of our family home - with the added complication that we were in 3 different time zones, and not in Luton. The whole transaction was done from a distance. Derick and Denzil have been really excellent - supportive and always willing to help and advise. They are both genuinely so kind, their support has been invaluable. Their 3 young staff members are polite and cheerful, an asset to the company. (Eloise, Jordan and Daniel). Thank you all.PositiveResponsiveness, Professionalism
Myra · 27 August 2021
Agent replied · 5 July 2023
Hi Myra. The more complicated the better! We love a good puzzle : ) Thanks for leaving a review and we appreciate the shout out to the whole team.
★★★★★ 5/5
GoogleFirst class service, looked at several agents before deciding on Giggs and Bells. No pressure selling just plain simple explanation. Had my property on the market for a week and it was sold. We had a top Sales agent Jordan Loveland lovely lad who looked after us well, knew his market well. Derek Bell the owner specifically came down and took time to undestand our needs, a really knowledgeable person who guided us all the way. I would highly recommend them for their professionalism and knowledge.
Syed · 5 July 2021
Agent replied · 5 July 2023
Thank you Syed for your review
★★★★★ 5/5
GoogleGiggs & Bell have been amazing during the process of me buying my first property. They offer great communication and perfect customer service. In particular Denzil has been extremely helpful every step of the way. Would definitely recommend.
Reisha · 6 July 2019
Agent replied · 5 July 2023
Hi Reisha delighted to have been able to help you with your first property wishing you lots of happiness in your new home.
★★★★★ 5/5
GoogleGreat service from these guys. Very focused on getting the sale completed. Helpful and professional throughout.
I felt like they were working equally as hard for me, the purchaser, as for the vendor. I had dealings with most of the team and all seemed well informed regarding the property. I wouldn’t hesitate to recommend them. Well done team Giggs&Bell.
Tracey · 24 September 2023
Agent replied · 1 October 2023
Thank you Tracey for your kind words it has been a pleasure working with you and I can not wait to see what you do with your new home.
★★★★★ 5/5
GoogleDerrick and his team were absolute fantastic and made a potentially difficult process so much easier, I would reckon them to anyone.PositiveQuality, Professionalism
Andrew · 27 August 2022
Agent replied · 5 July 2023
Thank you Andrew for your kind words it has been an absolute pleasure working with you.
★★★★★ 5/5
GoogleGiggs and Bell showed complete professionalism throughout the whole of my purchase,, always keeping me informed and due to the restrictions of COVID-19, provided outstanding support with all correspondence.
They also provided personal assistance with the many changes made to my purchase, it was a full 18 months from start to finish and going above and beyond to make sure it all ran smoothly.
I couldn’t rate them highly enough, a superb service was provided.
Caroline · 31 December 2021
Agent replied · 31 December 2023
Thank you Caroline it has been a pleasure working with you hope you and the kids are all settled in.
★★★★★ 1/5
GoogleBeing questioned my credibility to buy , phoned 3 times to see a property and all I had was pure sarcasm and rudeness.
Asked Me Bell for a complain email address , he put the phone down on me
Cristina · 26 September 2024
Agent replied · 24 October 2024
Good morning Cristina and thank you for your feedback.
I regret that you felt we were rude towards you. As you were aware I personally took your call and asked you questions about your intentions. This is part of our duty of care for our clients and a foundation of what we do. Again I regret that you felt there was anything else. As a potential property buyer you will one day look to sell and I hope that you then appreciate why an agent might ask questions to understand a buyers position. We had reached out to you prior to reading your feedback and remain happy to help if you wish to view.
Thank you, Cristina.
★★★★★ 5/5
GoogleHighly recommended team of professionals! Denzil is a star he made sure that me and my family purchased our dream home.
Keep up the good work you are doing!
Ovidiu · 5 July 2021
Agent replied · 5 July 2023
Hi Ovidiu. Thanks for the glowing review and we will do : )
★★★★★ 5/5
GoogleCouldn’t recommend enough, had the pleasure of meeting Daniel who is a complete star, he took a lot of my stress on to his shoulders. The whole team was professional and polite at all times the best agents I’ve ever dealt with. Honestly words can not explain how excellent they excellent they are. No time was wasted at all, fast and affective service provided. Hope to deal with you again.
Front · 5 July 2022
Agent replied · 5 July 2023
Thank you Sakib for your 5 star review, it has been a pleasure helping you find your first home enjoy it.
★★★★★ 5/5
GoogleBig thank you to GIGGS and BELL estate agent. Derrick and his outstanding estate agent team in Stopsley, Luton. They all worked tirelessly to sell our property which was advertised in April 2023 and sold by September 2023.
The whole team were very professional and understanding throughout the whole difficult process. I would highly recommend GIGGS and BELL estate agent to family and friends in the area of LUTON.
Derrick, Daniel, Imogen, Eloise and Jordan thanks a million, keep up your professionalism and outstanding work ethics which was recognised straight away.
Steve · 29 March 2024
★★★★★ 5/5
GoogleProfessional team.Big thank you to Jordan, Gemma, Daniel. I wish you all the best!
Tudor · 6 April 2023
Agent replied · 5 July 2023
Thank you Tudor for your 5 star review it was a pleasure working with you and enjoy your new home.
★★★★★ 5/5
GoogleLovely staff, amzaing service.
Always available for your queries. Higly recommended. The best part was when daniel showed us the property for the 1st time and when we wanted to see the propety again, he just ran again to show us the property despite the fact he was not working that day, he cancelled his plans and gave us his time, which was very kind and appreciated, daniel had always been there to answer my queries. Thank u soo much Daniel, thank u soo much Giggs and bell. We love our new house.
Saba · 5 July 2020
Agent replied · 5 July 2023
Thank you so much for the lovely comments we are so happy that we have been able to find you a lovely new home. Congratulations to you all.
★★★★★ 5/5
GoogleDerek Bell was a personal recommendation from a friend who’d sold a property with him.
Following my property appraisal with Derek, the first viewing took place within three hours with Andrei at Giggs and Bell.
As a seller, I found every member of the team (Colette, Andrei and Denzil) to be very professional, personable, knowledgeable and transparent in their communication.
I was kept informed of the market and property marketing performance on Rightmove etc. number of viewings conducted and their feedback.
Denzil (branch manager) guided me through the sales process once I had accepted the buyers offer and helped to keep the sale moving.
Recently I have tried buying another property through another local agent and the experience was dire, so I gave up. If you expect a high standard of service and an honest estate agent to help you buy or sell your property in and around Luton, try Giggs and Bell.
Alethea · 5 July 2020
Agent replied · 5 July 2023
Thank you Alethia for your lovely comments was a pleasure helping you we are always here if you need anything in the future.
★★★★★ 5/5
GoogleMassive Thank you to the Team at Giggs and Bells . We recently took ownership of our new house sourced by Daniel Loveland.
Daniel spent a few months patiently letting us view over 8 or more houses until we found the right one.
Taylor gave us access to the property we set our heart on and just as his colleague very honest about the property nothing to hide.
Finally Denzil helped negotiate the price down within my budget and the sale was complete. Very happy with our purchase.
Overall great service!
Qaiser · 5 July 2020
Agent replied · 5 July 2023
Thank you Mr Ali for the lovely comments and so glad we were able to help you find your property.
★★★★★ 5/5
GoogleWorking with Gibbs & Bell as being a positive experience from start to finish.
Initial contact made with derrick was relaxed and none pressuring , this company are professionals, caring , respectful, trustworthy and they really do listen to their client group instructions every step of the process. They work tirelessly behind the seen and with great success my property was sold within 5 day achieving over full asking price. Due to life changing circumstances i changed my mind and took my property off the market.
Gibbs & bell are a great estate agent. Highly recommended. Many many thanks to everyone involved. Angela
Angela · 5 July 2020
Agent replied · 5 July 2023
Angela it was a pleasure to meet you and we are pleased that you now have a clear direction about the future now. Always happy to help in any way.
★★★★★ 5/5
GoogleWe have recently sold a flat in Luton through Giggs and Bell and highly recommend their services. From the first appraisal, we were impressed with the professionalism and friendliness. They managed not only to find a buyer quickly, but throughout the whole process, they kept in touch with regular updates and were proactive in pushing the sale forward. Whenever we contacted them, every member of the team knew exactly what stage the sale was at and were always helpful, friendly and responsive. If only all estate agents were this good! Many thanks to the team
Sharon · 5 July 2020
Agent replied · 5 July 2023
Thank you Sharon for your kind comments if you know anyone needing our help please get them to give us a call.
★★★★★ 5/5
GoogleA great team all together. We were talking to Eloise and Daniel mostly but the whole team stepped up when needed. Everything run smoothly and their support was huge.
They answered every question and guided us in every step. Thank you for everything and for the gifts for our home too! ❤️🤩
Vera · 1 December 2023
Agent replied · 31 December 2023
Thank you for your 5 star review Vera it was a pleasure helping you buy your first home and we can not wait to see what you do to the place.
★★★★★ 5/5
GoogleDerrick & the team very supportive during a somewhat protracted sale, taking two National Lockdowns & my role as full time carer to my husband into account. I was kept fully informed of viewings, prospective buyers & all matters relating to the sale by personal phone calls and e-mails. Nothing seemed too much trouble and they all seemed personally invested in the success of the project. I would heartily recommend using their services.PositiveResponsiveness, Professionalism
Wendy · 27 August 2021
Agent replied · 5 July 2023
Thank you Wendy for the 5 star review.
★★★★★ 5/5
GoogleHad Giggs & Bell come value my property. Very professional gentleman that came out and did a brilliant job. Managed to get the job done and an easy process as well. Would highly recommend. The best there is!
Ryan · 19 August 2024
Agent replied · 10 November 2024
Thank you Ryan for your kind words and 5 star review!
★★★★★ 5/5
GoogleDenzil was great throughout the whole process of us acquiring our first home. Friendly and professional and always on hand to answer any questions. Definitely recommend.
Siobhan · 5 July 2021
Agent replied · 5 July 2023
Thank you for the 5 star review Siobhan we hope you are enjoying your new home.
★★★★★ 5/5
GoogleI cannot speak highly enough of Giggs and Bell ,they have kept me informed of every step of the way ,always there with advice and help ,Selling a house was a daunting for me on my own ,but I need not have worried ,it was a smooth process ,made so by being confident they were looking after my interests, Thank you all , Maggie Cousins
Margaret · 8 October 2022
Agent replied · 5 July 2023
Hi Maggie, thank you so much for your review. We know it can be daunting when you're selling by yourself so we're super happy that we made it a smooth process for you. All the best!
★★★★★ 1/5
GoogleSo I called up this agent for a property I was interested in - some guy called Derek picked up. I have never spoken to an estate agent with so much attitude and arrogance - he actually told me that I would be causing him more headache because I was interested in the property!! Obviously he had a few people interested in the property - but this is no way to treat customers. I cancelled the viewing and will not be using this agent again!!
I cannot leave a review without adding at least one star - otherwise this business would get no stars.
Shaz · 6 July 2019
Agent replied · 5 July 2023
‘I have just read your google review about our company and in particular me and I am truly saddened that I have made you feel the way you describe. I have been an agent for many years and I pride myself on looking after people with an open and understanding two way dialogue and have countless customers who will vouch for this. Clearly it didn’t come across in our interaction and as a result I would like the opportunity to apologise and clear this up with you in a conversation.
I would be obliged if you would contact me at any point.’
★★★★★ 5/5
GoogleGiggs & Bell have been outstanding, and gone above and beyond during the sale of my home, and search for a new home, in a specific area. Through their relationship and stakeholder management and proactive approach, I had an acceptable offer within a week or so of listing my home, and they managed to get a high volume of viewers through the door in a short space of time.
The listing itself onto Rightmove etc was also very swift and accurate. Compared with other local estate agents I have used for various services over the years (purchase, pricing, viewing etc), their service has stood out.
Taylor Kay in particular, as my key point of contact, has been communicative, listened to feedback and acted upon this, and has gone the extra mile in my house search and in terms of work outside of typical work hours. I would recommend the team and G&B.
Marky · 6 July 2019
Agent replied · 5 July 2023
Thank you for your love comments Mark we really appreciate you taking the time to do this
★★★★★ 5/5
FacebookGiggs & Bell have gone above and beyond during the sale of my home, and search for a new home in a v specific area. Through their relationship and stakeholder management and proactive approach, I had an acceptable offer within a week or so of listing my home (albeit this fell through through no fault of anybodies) and they managed to get a high volume of viewers through the door in a short space of time. They managed to secure another acceptable offer in just 2 weeks.
The listing itself onto Rightmove etc was both v swift and accurate. Compared with other local estate agents I have used for various services over the years (purchase, pricing, viewings etc), their service stood out.
Taylor Kay in particular, as my key point of contact, has been communicative, listened to feedback and acted upon this, and has gone the extra mile in my house search and in terms of work outside of typical work hours. I would recommend the team and G&B.
Mark · 28 June 2019
Agent replied · 23 June 2026
Well done Taylor xx
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