5/5
TrustpilotJust wanted to say a big thank you to…
Just wanted to say a big thank you to Claire Wilson, our aftersales progressor who helped us with the purchase of our first home and ensuring it went smoothly and quickly.
Trusted Agent profile · Lowestoft
Minors and Brady Lowestoft reviews
★★★★★
2,488 reviews across 3 platforms
142 London Road North, Lowestoft, NR32 1HB
Minors and Brady's office in Lowestoft, at 142 London Road North, is rated 4.9 out of 5 across 2,488 reviews on three platforms, including 318 Google reviews rated 4.9. See how it compares with other estate agents in Lowestoft.
318
Reviews on Google
This office
424
Reviews on Facebook
Business-wide
1,746
Reviews on Trustpilot
Business-wide
Reviews
Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotPatient and Friendly Continuous Contact
We were selling our flat in London to buy a house in Norfolk. The London sale was traumatic, but Minors and Brady (who were looking after our Norfolk purchase) were incredible every step of the way. It took almost a year from the initial offer being accepted to the final completion, but I received regular check-ins from the team, and a friendly, sympathetic ear when sales fell through, and exchanges were delayed through no fault of our own.
5/5
TrustpilotPROPERY PURCHASE SALES PROGRESSION
We purchased a property sold by M&B, Claire Wilson was our sales progresser, she was great to work with, kept us informed and regulary updated with a friendly and approachable manner. Many thanks.
5/5
TrustpilotCaroline Larke at Minors and Brady
The team at Minors and Brady have been fantastic throughout our sale, especially Caroline Larke, who has been brilliant - Great communication, regular, helpful updates, endless chasing. Polite, efficient, friendly and professional - Thank you!
5/5
TrustpilotGood first viewing with minors and…
Good first viewing with minors and Brady swift process and communication. Magenta was very friendly and accommodating adapting to my mistakes, after going to the house. Would happily use minors and brady again.
5/5
GoogleI used Minors and Brady (Lowestoft) for the sale of my house, I found them very helpful.Jasmine Fitt was my after sales progressor and I’m so grateful to her, I unfortunately had a terrible solicitor and if it wasn’t for her persistence I think the case could of been delayed even further. Thanks guys.
5/5
TrustpilotJames Hodgson was a great guide to the…
James Hodgson was a great guide to the properties, he showed the good points whilst being honest about the work needed. This created a relaxed atmosphere of trust which helped with decision making. Thank you James!
5/5
TrustpilotAysegul- great service- fully recommend
Aysegul was extremely efficient in contacting to introduce herself as my point of contact once sale was agreed, empathic, thorough and all round excellent service, thank you
5/5
TrustpilotMinors and Brady
We were very impressed with the service we received from Minors and Brady. The whole team were efficient, very professional and on the ball. Our main contact Macey Wright was excellent
5/5
FacebookWe have just purchased a house from Minors & Brady and I can highly recommend this Estate Agents. An independent thanks goes to Brooke Kelly who was so professional and responsive to all (and there were many) my questions etc. Brooke went above and beyond we are planning another move in 4 years and would not hesitate in using Minors & Brady. Many thanks to all. G Youds
5/5
Trustpilot5 star
5 star rating just sold a property with minors & brady and couldnt be happier, my point of contact Ollee Mortlock was great from start to finish!
5/5
TrustpilotErica a pleasure to meet
Erica was really very helpful and informative. She knew answers to any questions we had about the house. Also helped with local knowledge of the area.On a personal note it was lovely as my son has Autism and she advised on places I could take him that were sen friendly.
5/5
TrustpilotBradley
Bradley Stark was a very pleasant man to deal with and he was so helpful when we made an offer on a property as we were driving home. He went the extra mile to ensure the offer was made as swiftly as possible. I would highly recommend Bradley.
5/5
GoogleWe wanted to leave an amazing review for Hannah for giving us such a positive experience with the property viewings. Such a friendly and approachable person. Hannah always had answers for any questions! Amazing thank you Hannah!
5/5
TrustpilotHouse Sale
The whole team have made this sale sail through. A big thank you to Claire Wilson who has been so helpful and has kept me informed with her weekly phone calls. Thanks again
5/5
GoogleI thoroughly recommend Chloe Round of the Lowestoft office. She is knowledgeable and civil, eminently conscientious, and does her very best to inform this anxious, older but inexperienced buyer about the properties and procedures required. I certainly feel inspired to order my priorities for future viewings.
5/5
TrustpilotOur house sold on the first viewing
Our house sold on the first viewing. We were kept well informed all through the process. Great people to deal with . Big thanks to Kyle and Jess .would not hesitate to use in the future.
5/5
GoogleRosie at Minors & Brady was brilliant from start to finish. As soon as my offer on our new home was accepted, she made every effort to get it over the line in time to beat the stamp duty holiday & made it happen! Thank you Rosie & team for helping us get our new home! Would highly recommend to anyone.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotIt's been a rollercoaster journey but Thank you Abi & Claire!
It's been a difficult journey selling our property with the prevailing market seeing house prices fall over last 12 months. We initially marketed our property with Minors & Brady (M&B) after moving from another agent who we felt let us down and ultimately valued our house too high.Whilst it was a difficult pill to swallow taking M&B advice in dropping our asking price, it did ultimately lead to several viewings and 2 offers which were above the 'guide price' and between ourselves and Abi we negotiated upwards.In reality, we did most of the negotiating on the sale price ourselves directly with our buyers but credit must be given to Abi, as she had to make several difficult phonecalls to interested parties during the offer stage.Several things didn't transpire correctly with the service initially offered by our valuer with M&B, with a few promises not delivered in terms of brochures and video walkthroughs but our initial dissatisfaction was dealt with quickly and appropriately with a satisfactory outcome for both M&B and ourselves. So whilst we might have been unhappy with certain aspects, I will highlight that they dealt with our complaint both quickly and efficiently and accepted accountability for some errors. No excuses.But enough said, as the real reason for giving a 5* rating is the fantastic after sales service we received from Claire Wilson. She was our dedicated after sales specialist and I can't compliment her enough on the hard work I know she has had to put in! Our chain was quite long and we were in the middle, so trying to get updates from sellers/buyers agents and solicitors had been a mammoth task in our specific situation. Every week Claire has called as she promised just to touch base or with updates. When we've asked her to check on certain aspects, she has been able to go away and at the very least get back in touch immediately with us, even if it's just to say that she hasn't got hold of anyone, so she'll try the following day and without fail she has done that every time! I think without Claire our home selling experience would have been enough to send me bald!Overall our service with M&B may have suffered a false start at the beginning, but we managed to reset our relationship between agent and seller to ultimately get 2 offers on our property within 6 weeks of going on the market, we accepted an offer not far off what we were hoping to achieve. We've now exchanged contracts and nearly reached final completion in a few days time. I still look at Rightmove and so many houses are still on the market when we first listed in December 2023. Whilst it's taken almost 5 months from offer to completion (it's a complicated chain), we have got there and in our price bracket I know houses are not selling quickly, so we are lucky to have found a buyer that fell in love with our house. More importantly, they are from out of area, so M&B managed to get viewings even for people that needed to travel 3 hours.A lot of people have been involved from M&B from initial valuation to completion, but it's important for us to personally commend Abi Mortimer (Branch Manager) who was really great when liaising with our buyers at the offer stage and offering us important guidance as her clients and also Claire Wilson (Senior Aftersales Progressor) for her dogged determination and due diligence to help get our sale over the line. Thank you both!
5/5
TrustpilotGreat team at Unthank Road
The team at Unthank Road have been brilliant, supporting me and keeping regularly updated throughout the process! Shout out to Kirsten, Connie and Matthew who have never been too busy to talk through how the marketing is going and answer any questions I have.
5/5
TrustpilotJessica Kemp 5*
Jessica Kemp was fantastic at sorting out our new house in Norwich, very reassuring and helped me to speed things along. We are moving in next week so excited!
5/5
TrustpilotJess has been great over the whole…
Jess has been great over the whole process. It's been a long road to get to completion but we're just about there!
4/5
TrustpilotAmber has been extremely helpful with…
Amber has been extremely helpful with the viewings and Macey in the office has been understand of our finical situation.Also Connor, has helped when applicable and suggested things that may help in the long run
5/5
TrustpilotAnge Henderson Lowestoft was excellent…
Ange Henderson Lowestoft was excellent very helpful from start to finish kept me informed at all stages thank you.Regards Steve Moyle
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