Trusted Agent profile · Lowestoft
★★★★★
2,492 reviews across 3 platforms
142 London Road North, Lowestoft, NR32 1HB
Minors and Brady's office in Lowestoft, at 142 London Road North, is rated 4.9 out of 5 across 2,492 reviews on three platforms, including 318 Google reviews rated 4.9. See how it compares with other estate agents in Lowestoft.
318
Reviews on Google
This office
424
Reviews on Facebook
Business-wide
1,750
Reviews on Trustpilot
Business-wide
Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
5/5
GoogleRosie at Minors & Brady was brilliant from start to finish. As soon as my offer on our new home was accepted, she made every effort to get it over the line in time to beat the stamp duty holiday & made it happen! Thank you Rosie & team for helping us get our new home! Would highly recommend to anyone.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotOur house sold on the first viewing
Our house sold on the first viewing. We were kept well informed all through the process. Great people to deal with . Big thanks to Kyle and Jess .would not hesitate to use in the future.
5/5
TrustpilotIt's been a rollercoaster journey but Thank you Abi & Claire!
It's been a difficult journey selling our property with the prevailing market seeing house prices fall over last 12 months. We initially marketed our property with Minors & Brady (M&B) after moving from another agent who we felt let us down and ultimately valued our house too high.Whilst it was a difficult pill to swallow taking M&B advice in dropping our asking price, it did ultimately lead to several viewings and 2 offers which were above the 'guide price' and between ourselves and Abi we negotiated upwards.In reality, we did most of the negotiating on the sale price ourselves directly with our buyers but credit must be given to Abi, as she had to make several difficult phonecalls to interested parties during the offer stage.Several things didn't transpire correctly with the service initially offered by our valuer with M&B, with a few promises not delivered in terms of brochures and video walkthroughs but our initial dissatisfaction was dealt with quickly and appropriately with a satisfactory outcome for both M&B and ourselves. So whilst we might have been unhappy with certain aspects, I will highlight that they dealt with our complaint both quickly and efficiently and accepted accountability for some errors. No excuses.But enough said, as the real reason for giving a 5* rating is the fantastic after sales service we received from Claire Wilson. She was our dedicated after sales specialist and I can't compliment her enough on the hard work I know she has had to put in! Our chain was quite long and we were in the middle, so trying to get updates from sellers/buyers agents and solicitors had been a mammoth task in our specific situation. Every week Claire has called as she promised just to touch base or with updates. When we've asked her to check on certain aspects, she has been able to go away and at the very least get back in touch immediately with us, even if it's just to say that she hasn't got hold of anyone, so she'll try the following day and without fail she has done that every time! I think without Claire our home selling experience would have been enough to send me bald!Overall our service with M&B may have suffered a false start at the beginning, but we managed to reset our relationship between agent and seller to ultimately get 2 offers on our property within 6 weeks of going on the market, we accepted an offer not far off what we were hoping to achieve. We've now exchanged contracts and nearly reached final completion in a few days time. I still look at Rightmove and so many houses are still on the market when we first listed in December 2023. Whilst it's taken almost 5 months from offer to completion (it's a complicated chain), we have got there and in our price bracket I know houses are not selling quickly, so we are lucky to have found a buyer that fell in love with our house. More importantly, they are from out of area, so M&B managed to get viewings even for people that needed to travel 3 hours.A lot of people have been involved from M&B from initial valuation to completion, but it's important for us to personally commend Abi Mortimer (Branch Manager) who was really great when liaising with our buyers at the offer stage and offering us important guidance as her clients and also Claire Wilson (Senior Aftersales Progressor) for her dogged determination and due diligence to help get our sale over the line. Thank you both!
5/5
TrustpilotGreat team at Unthank Road
The team at Unthank Road have been brilliant, supporting me and keeping regularly updated throughout the process! Shout out to Kirsten, Connie and Matthew who have never been too busy to talk through how the marketing is going and answer any questions I have.
5/5
TrustpilotJessica Kemp 5*
Jessica Kemp was fantastic at sorting out our new house in Norwich, very reassuring and helped me to speed things along. We are moving in next week so excited!
4/5
TrustpilotAmber has been extremely helpful with…
Amber has been extremely helpful with the viewings and Macey in the office has been understand of our finical situation.Also Connor, has helped when applicable and suggested things that may help in the long run
5/5
TrustpilotJess has been great over the whole…
Jess has been great over the whole process. It's been a long road to get to completion but we're just about there!
5/5
TrustpilotAnge Henderson Lowestoft was excellent…
Ange Henderson Lowestoft was excellent very helpful from start to finish kept me informed at all stages thank you.Regards Steve Moyle
5/5
TrustpilotJessica
Jessica, was very helpful and informative throughout our buying process. Always available to contact.
Thank you for your review. We’re glad to hear Jessica’s help and availability made your buying process easier.
5/5
TrustpilotExcellent
I had to push my viewing back half an hour due to train delays and the lady who answered the phone was very polite and understanding about it. I arrived at the house to be greeted by Joseph who was also very friendly and polite, despite the delay. It was a very professional viewing where he made sure I saw all parts of the house. He answered all my questions including the demographics of the area which is important to me and even the direction in which I could get back to the train station 😄 It was a really positive experience compared to some I've had with other agents. Really well done.
5/5
GoogleWe viewed a property today with Hannah and she was an absolute delight. Didn’t feel we were pushed for time, gave a great tour and let us just mosey about to get the feel! We have since pit our house on the market with the team and hope to purchase through them. We would definitely recommend this proactive team.
Dear Michelle, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleague Hannah. We find it really rewarding to see that out efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
TrustpilotCheryl Minors and brady caister
Excellent estate agents Cheryl dealt with the sale of my houseIn Jan 24 my mother died feb24 my house sold with in days my father in law was diagnosed with a very aggressive cancer Cheryl doubt with my case and she was absolute star if you want to use an estate agents I would advise using Minors and brady at Caister. Excellent service and got me the price I want from start to finish she dealt with it herself giving me less stress.
5/5
TrustpilotGreat viewings team
Great viewings team, with good knowledge of the area, left a trustworthy impression Have been shown around many properties by Melanie I believe her name was over the past few months, always turnes up on time and as I am buying from London she gave me good directions and insight into the area I was buying in.Really top drawer and holds this estate agent to a high standard in comparison to others in the area that were late, booked me into the wrong property to view, and on viewings I have caught out reps with simple questions about the property etc. none of that with Minors and Brady.Thanks team,Jack
5/5
TrustpilotHannah Graver from Minors & Brady
Hannah Graver from Minors & Brady, showed us around 108 The Avenue Pakefield. She was extremely friendly and professional. She had arrived at the property before us. Hannah was very knowledgeable about the property. She made us feel as ease in taking our time. Thank you Hannah
5/5
TrustpilotReccommended
From the first experience to the last M&B were very friendly and attentive. Claire was especially good with her communication and attention to detail.
5/5
TrustpilotAll the staff at Minors and Brady did a…
All the staff at Minors and Brady did a really good job of handling our house sale Special thanks to Jessica Kemp
5/5
TrustpilotEllie- viewing a property. …
Ellie was really knowledgeable showing me around the property. She was well prepared and answered all of my questions fully. She was very polite and positive and had clearly done her homework.
5/5
TrustpilotRosie feedback
Rosie was always professional and helpful keeping me updated on all aspects of the move and exchange. She was always polite and it gave me confidence in the process, she was a joy to engage with.
5/5
TrustpilotMany thanks to Rosie
Many thanks to Rosie, who was a pleasure to deal with when considering our move to Norfolk. She was always on hand with updates and useful tips on how to make our experience as straightforward as possible. We would certainly recommend to anyone moving into the area - thank you!
5/5
TrustpilotRental Department works very efficiently
Sonya is communicative and helpful in dealing with queries from our tenants to us as landlords and vice versa. We are happy with the service offered on our rental house.
5/5
TrustpilotOur experience with Connor was nothing…
Our experience with Connor was nothing short of spectacular. Ever so helpful, excellent communication skills and would definitely recommend anyone looking to buy a house to use Connor.
5/5
FacebookEmma was very helpful and professional when it came to us buying our first home, she made the experience a whole lot less stressful and she informed us of all updates and although we never met her as dealt with everything via phone or email we felt we built up a good relationship with her and would definitely recommend her. Many thanks for making our home buying hassle free : )
5/5
TrustpilotClaire Wilson was amazing to chase up…
Claire Wilson was amazing to chase up everything and update in every week. Claire made a brilliant job on exchanging contracts Thank you
5/5
TrustpilotExcellent house selling and purchasing experience
The team at Minors and Brady have all been superb dealing with the valuation, listing and sale of our house. Liam came for the initial valuation and was positive, professional and explained the whole process very clearly, our photos were arranged quickly as we needed to sell fast and they looked amazing, Sophie did a great job of showing everyone around on our week day viewings and we sold in less than a week. Throughout the whole process and dealing with our potential purchase, Connie Staff has been absolutely amazing, keeping us up to date on everything on both sides of selling and buying, answering all our questions and going the extra mile at every stage, she definitely has the client’s best interests at the forefront of everything she’s doing and I would definitely not hesitate to go with them again in the future, and recommend them to friends and family, especially if it’s the same team.
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