Minors and Brady Lowestoft reviews

★★★★★ 5/5

Google

Had a viewing on the Wednesday 12th January at a property on Trafalgar Street with Hannah Graver. Hannah was very enthusiastic, knowledgable and very welcoming when viewing the house. Hannah was very professional throughout with her knowledge of the house and the layout of the area. Great opportunity to look around and it didn't disappoint. Thank you for the viewing and the contact from other members of the team and hope to work further with you in future viewings.PositiveProfessionalism

Keiron · 27 August 2022

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs, Minors and Brady are the most dishonest and untrustworthy company I have ever come across. Selling our house through them and the list of issues is endless, here are some highlights;1. Lost our house keys and didn’t tell us for almost two weeks. Acted like this was no big deal, and just offered to get a new key cut. They did replace the locks but only when we insisted on this. A huge security issue and when questioned about the procedure for keeping keys safe it was made clear they do not have one.2. House was continually left unlocked after viewings, often for the whole day until we returned from work in the evening. Again they acted like this wasn’t an issue as “there was no break in reported”. 3. Made additional copies of our keys without our knowledge or consent. When we questioned why the copies had been made they could not / would not give us a reason why. If it was for a honest reason I’m sure they would have just told us. We had to get our locks changed AGAIN this time at our own expense. 4. On two separate occasions they reduced the asking price of our house without our permission. The first we knew of it was when we saw the change on Rightmove! They changed it back as soon as we requested but it should never have happened in the first place. 5. They arranged a meeting between our buyer and their mortgage advisor to take place at our house, without our knowledge. Just turned up on the doorstep and seemed very offended when we would not let them use our house as a meeting space. 6. Items in our house were damaged and moved. Whilst this could have been cause by a client viewing it, it is the agent’s responsibility to ensure this does not happen. 7. Communication throughout has been absolutely dire and we are either told bare face lies or they just flat out refuse to answer our questions. Jamie Minors, the owner, would not even discuss the issues with me, clearly they can’t even come up with an excuse for their unprofessionalism. 8. Funny how they continually pressured us to reduce, and then when we took the house off the market we suddenly got an offer from someone who had never even viewed the house but happened to be friends with staff at Minors & Brady, what a strange coincidence. 9. One of their agents visited our property without our knowledge when we weren’t there and was looking in the windows and entered the garden. We then received a very strange phone call from them where they admitted to being there. This was 6 months after we had stopped viewings with them and they no longer had a key or any reason to be there. When questioned why they were there, they refused to answer.We are currently taking legal advice and speaking with the property ombudsman regarding an even more serious issue than the above but have been advised not to publicly discuss this matter whilst taking legal action.Jamie, I would love to discuss these issues with you, as I have been trying to for several months now, but you are obviously unable to have a mature and professional conversation.

Amy · 12 July 2022

★★★★★ 5/5

Trustpilot

Samuel is best agent I've worked with…

Samuel is best agent I've worked with in my letting experience .He's very prompt in replying messages and have very good communication skills.He listens and understands his clients well.He's the best asset for minors and brady.Thanks to him we got a new home in under two weeks because of his commitment to his job.Well done.

Moreen · 3 June 2024

★★★★★ 5/5

Trustpilot

Minors and Brady After Sales Service

The After Sales Service with Minors and Brady was efficient, timely and conducted with great enthusiasm by Aysegul Capti. Aysegul made sure all parties were informed and kept the process going efficiently so the exchange of contracts ran smoothly.Would certainly recommend dealing with Aysegul.

RJ · 29 November 2024

★★★★★ 4/5

Trustpilot

Rocky start with previous after sale…

Rocky start with previous after sale staff, but once jasmine took over our file things started to move. The 4 starts purely represent Jasmines work on how informative she was and was always on hand to provide updates. Thank you Jasmine for all your work - we got there ☺️

Charlie · 24 August 2024

★★★★★ 5/5

Trustpilot

Absolutely lovely team

Absolutely lovely team. Just listed with them and its been really smooth. Kirsten was so helpful sorting out so we could list quickly and get things moving and now we have our first viewing with an hour of going live so all very exciting. Looking forward to the process knowing we will be looked after well.

Saz · 8 May 2024

★★★★★ 5/5

Trustpilot

Minors and Brady took over the…

Minors and Brady took over the management of my commercial rental and they have been very good in their handling of things and management. With special thanks to Sonya who has been in communication with me from day one, she has been very helpful, always quick to respond and extremely helpful and friendly!

Victoria · 28 June 2024

★★★★★ 5/5

Google

Ruby was brilliant showing us around our new home, Olly was always helpful as was Marcus. Great service with a smile and a friendly professional manner - recommended without hesitation!

George · 30 December 2023

★★★★★ 5/5

Trustpilot

Just want to thank Sonya for all her…

Just want to thank Sonya for all her help she has given us through the recent changes. She always returns my emails and answers asap, As we live in Spain its vital we can communicate and contact business in an efficient and positive manner. I am sure she is a great addition to the team.regardsS Rzecki

Susan · 2 May 2024

★★★★★ 5/5

Trustpilot

Minors & Brady Are Excellent

We had a great experience and really felt that minors and Brady went out of their way to get our house sold. Connor went the extra mile and regularly called us with updates on our house and kept us in the loop. I would definitely recommend and use minors and Brady again.

Amber · 13 July 2024

★★★★★ 5/5

Google

The whole process from start to finish was professional, smooth and simple. Hannah was on time for all viewings and ensured that all the information she held regarding our property was correct and true prior to viewings. With her help we managed to receive a very good offer for our property very quickly after marketing it. Would recommend this Minors & Brady branch to anybody wishing to sell their property for an efficient and professional service.PositiveResponsiveness, Quality, Professionalism

Shaun · 27 August 2022

★★★★★ 5/5

Google

Excellent professional service. Our home has been well marketed with excellent photography. A huge thank you to Hannah Graver for showing us round what we hope be our new home, she was extremely knowledgeable about the property and answered any questions we had. Her advise was so valuable to us. We are regularly updated with progress and viewers feedback from Jack. We have had 12 viewings within a week and have accepted an offer for the asking price

Stuart · 27 August 2022

★★★★★ 5/5

Trustpilot

I recently been in contact with James and Henry

I’ve recently been in contact with Henry Metcalf and James Hodgson regarding a number of property viewings. I’m really impressed with the service provided. Both Henry and James were very professional and knowledgable about the property market in the local area, and would not hesitate to recommend anyone looking to purchase to get in touch.

Jake · 15 May 2024

★★★★★ 5/5

Trustpilot

House Viewing in Cantley

Today I had a house viewing in Cantley taken by Leah. I appreciated the communication before the appointment to confirm ETA and was shown round the house in a relaxed and comfortable environment. Leah was friendly and helpful and answered all of my questions.

Will · 12 November 2024

★★★★★ 5/5

Google

We went for a house viewing yesterday. We were disappointed with the house, but Hannah was brilliant. She arrived early to the property, like ourselves. She gave us a friendly greeting on arrival and was a model professional throughout the viewing. We were very impressed with her approachability and friendliness. Hannah is a credit to your company.

Matt · 29 March 2024

★★★★★ 5/5

Trustpilot

Thank you so much to Rosie Turley and the Team.

Thank you so much to Rosie Turley and all the Team. You have all been absolutely brilliant all through the process of selling my house. You have kept my updated all the way right from the first meeting. I will defiantly be recommending you to anyone I know who is either selling or buying a property.

David · 17 April 2024

★★★★★ 5/5

Trustpilot

A big thank you to Claire Wilson

I would like to pass on a personal thanks to Claire Wilson for her professionalism, communication and friendly approach to my 'first time purchasing journey'. Claire was outstanding from beginning to end and checked in with me like clockwork. There was not a single moment where I felt in the dark.Thank you, Claire!

Ashleigh · 11 June 2024

★★★★★ 5/5

Google

Ollee at Lowerstoft has been very Professional & helpful with our purchase so far, always answers emails/calls as soon as he can & we feel confident he will see it all through smoothly. Thanks so much Ollee & to Hannah for a great viewing. Highly recommend this estate agents as the staff are spot on.

Mitch · 28 April 2024

★★★★★ 5/5

Trustpilot

Jess was an amazing asset to have…

Jess was an amazing asset to have managing my sales process. She was really on top of her game and understood all the intricacies of each persons needs.Her advice was totally on point and Id recommend her and to Minors and Brady for anyone needing to sell.

Anne · 16 September 2024

★★★★★ 5/5

Trustpilot

We exchanged contracts today

We exchanged contracts today, Claire Wilson is absolutely amazing. She managed any anxiety, coordinated and liaised with all of us gave regular updates to keep us all informed. I have moved home four times and by far Claire has excelled all of my previous experiences and expectations. Gold star for Claire

Sharon · 9 July 2024

★★★★★ 5/5

Trustpilot

Outstanding service from Minors and Brady, thanks Jasmine!

I cannot recommend Minors and Brady Norwich enough. Everyone has been so lovely and professional to deal with. HUGE thanks to Jasmine Fitt who has just been proactive throughout and managed to get all the solicitors to agree to exchange (at 5pm on a Friday)! I’ll definitely be recommending you. Thanks again for everything.

Jenny · 11 May 2024

★★★★★ 5/5

Trustpilot

Great estate agents

Eleanor was fantastic for this viewing. She was very knowledgable about the property and showed us all the features the properties had to offer. We are keen to view the property again as we were very impressed with the estate agents service as they bent over backwards to accommodate our limited time for viewings.

Sophie · 4 May 2024

★★★★★ 5/5

Trustpilot

Thank you Nagilla!

We exchanged houses today, Nagilla was extremely helpful throughout, and she deserves 5 stars solely for having to deal with our chain and me being a stress head! Thank you so much. You were brilliant, and a real credit to M&B!

Tyler · 5 December 2024

★★★★★ 5/5

Trustpilot

A very professionnal service

Rosie Turley has been a great support during our sale process. She has always shown herself friendly, responsive and professionnal, ensuring the communication to stay transparent at all times. Rosie was always prompt to reply to all our concerns and queries. Thank you again for making this long experience less stressful!

Noemi · 26 June 2024