Trusted Agent profile · Lowestoft
★★★★★
2,605 reviews across 3 platforms
142 London Road North, Lowestoft, NR32 1HB, NR32 1HB
Part of Minors and Brady, see every office.
Minors's office in Lowestoft, at 142 London Road North, is rated 4.9 out of 5 across 2,605 reviews on three platforms, including 306 Google reviews rated 4.9.
306
Reviews on Google
This office
424
Reviews on Facebook
Business-wide
1,875
Reviews on Trustpilot
Business-wide
Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
5/5
TrustpilotProperty sale
Minors and Brady from the beginning were brilliant at getting viewings on my property. Feedback was provided after all viewings. Once a buyer was found Cassandra Creak was chasing all relevant parties and weekly updates provided. I would not hesitate on recommending Cassandra and Minors and Brady.
5/5
TrustpilotLettings Team - Sam Carpenter M&B
I have been relying on Minors & Brady for the rental management of my properties for numerous years, and I must say they have been impeccable. Just recently, they efficiently found and secured a tenant in Carlton Colville who perfectly met all my criteria. Sam Carpenter was in charge of the reletting process and kept me informed at every step, putting in considerable effort to ensure the right tenants were chosen.
5/5
GoogleThe whole process from start to finish was professional, smooth and simple. Hannah was on time for all viewings and ensured that all the information she held regarding our property was correct and true prior to viewings. With her help we managed to receive a very good offer for our property very quickly after marketing it. Would recommend this Minors & Brady branch to anybody wishing to sell their property for an efficient and professional service.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleExcellent professional service. Our home has been well marketed with excellent photography. A huge thank you to Hannah Graver for showing us round what we hope be our new home, she was extremely knowledgeable about the property and answered any questions we had. Her advise was so valuable to us. We are regularly updated with progress and viewers feedback from Jack. We have had 12 viewings within a week and have accepted an offer for the asking price
5/5
GoogleWe have been very happy with Minors and Brady- they have been particularly helpful with letting our property. Sam Sykes- Drinkell and Ellie Stiff have kept us well informed along the way and are always ready to help.
Thanks for your feedbacck, Catherine. We’re pleased to hear Sam and Ellie’s support and regular updates have made the letting process straightforward and helpful for you.
5/5
TrustpilotExcellent service
Minors & Brady were superb in guiding myself and my partner through each stage of the letting process. Sam Carpenter was highly efficient and proactive in his communication and ensured a smooth journey for us as perspective tenants throughout. Sam was particularly impressive in sorting a minor technical issue for us on the Saturday before our move-in date. We are both very grateful for all the support from Minors & Brady.
5/5
Trustpilot5 star service
Although we are not completely through the whole service process yet we cannot fault the service to date. Charley kept us well informed at every opportunity and managed to get our property sold within a day of being on the market and negotiated well on our new property too. Highly recommend.
1/5
TrustpilotAvoid at all costs
Avoid at all costs, Minors and Brady are the most dishonest and untrustworthy company I have ever come across. Selling our house through them and the list of issues is endless, here are some highlights;1. Lost our house keys and didn’t tell us for almost two weeks. Acted like this was no big deal, and just offered to get a new key cut. They did replace the locks but only when we insisted on this. A huge security issue and when questioned about the procedure for keeping keys safe it was made clear they do not have one.2. House was continually left unlocked after viewings, often for the whole day until we returned from work in the evening. Again they acted like this wasn’t an issue as “there was no break in reported”. 3. Made additional copies of our keys without our knowledge or consent. When we questioned why the copies had been made they could not / would not give us a reason why. If it was for a honest reason I’m sure they would have just told us. We had to get our locks changed AGAIN this time at our own expense. 4. On two separate occasions they reduced the asking price of our house without our permission. The first we knew of it was when we saw the change on Rightmove! They changed it back as soon as we requested but it should never have happened in the first place. 5. They arranged a meeting between our buyer and their mortgage advisor to take place at our house, without our knowledge. Just turned up on the doorstep and seemed very offended when we would not let them use our house as a meeting space. 6. Items in our house were damaged and moved. Whilst this could have been cause by a client viewing it, it is the agent’s responsibility to ensure this does not happen. 7. Communication throughout has been absolutely dire and we are either told bare face lies or they just flat out refuse to answer our questions. Jamie Minors, the owner, would not even discuss the issues with me, clearly they can’t even come up with an excuse for their unprofessionalism. 8. Funny how they continually pressured us to reduce, and then when we took the house off the market we suddenly got an offer from someone who had never even viewed the house but happened to be friends with staff at Minors & Brady, what a strange coincidence. 9. One of their agents visited our property without our knowledge when we weren’t there and was looking in the windows and entered the garden. We then received a very strange phone call from them where they admitted to being there. This was 6 months after we had stopped viewings with them and they no longer had a key or any reason to be there. When questioned why they were there, they refused to answer.We are currently taking legal advice and speaking with the property ombudsman regarding an even more serious issue than the above but have been advised not to publicly discuss this matter whilst taking legal action.Jamie, I would love to discuss these issues with you, as I have been trying to for several months now, but you are obviously unable to have a mature and professional conversation.
5/5
TrustpilotSamuel is best agent I've worked with…
Samuel is best agent I've worked with in my letting experience .He's very prompt in replying messages and have very good communication skills.He listens and understands his clients well.He's the best asset for minors and brady.Thanks to him we got a new home in under two weeks because of his commitment to his job.Well done.
5/5
TrustpilotMinors and Brady After Sales Service
The After Sales Service with Minors and Brady was efficient, timely and conducted with great enthusiasm by Aysegul Capti. Aysegul made sure all parties were informed and kept the process going efficiently so the exchange of contracts ran smoothly.Would certainly recommend dealing with Aysegul.
4/5
TrustpilotRocky start with previous after sale…
Rocky start with previous after sale staff, but once jasmine took over our file things started to move. The 4 starts purely represent Jasmines work on how informative she was and was always on hand to provide updates. Thank you Jasmine for all your work - we got there ☺️
5/5
Googlecalled in and spoke with Ryan White regarding potentially looking at renting in the future, was very nice and patient
Thank you for your feedback, Jamie. We are glad to hear Ryan was patient and welcoming when you spoke about future rental options. We hope we can help you find the right home!
5/5
TrustpilotAbsolutely lovely team
Absolutely lovely team. Just listed with them and its been really smooth. Kirsten was so helpful sorting out so we could list quickly and get things moving and now we have our first viewing with an hour of going live so all very exciting. Looking forward to the process knowing we will be looked after well.
5/5
GoogleWe had a viewing yesterday with a lovely estate agent Ryan White. He helped us with any queries we had and was very well presented and professional.
Thank you for your review, Ellie-Mai. It is great to hear that Ryan supported you so well during the viewing and made such a positive impression.
5/5
TrustpilotMinors and Brady took over the…
Minors and Brady took over the management of my commercial rental and they have been very good in their handling of things and management. With special thanks to Sonya who has been in communication with me from day one, she has been very helpful, always quick to respond and extremely helpful and friendly!
5/5
GoogleRuby was brilliant showing us around our new home, Olly was always helpful as was Marcus. Great service with a smile and a friendly professional manner - recommended without hesitation!
Hi George, Thank you so much for taking the time to share your positive feedback with us! We are absolutely thrilled to hear that you had a great experience with our colleagues Ruby, Olly and Marcus, we will be sure to share your kind words with them. We find it really rewarding to see that our efforts have made a big difference in the sales/purchasing process. Kind regards, Team M&B.
5/5
TrustpilotJust want to thank Sonya for all her…
Just want to thank Sonya for all her help she has given us through the recent changes. She always returns my emails and answers asap, As we live in Spain its vital we can communicate and contact business in an efficient and positive manner. I am sure she is a great addition to the team.regardsS Rzecki
5/5
TrustpilotMinors & Brady Are Excellent
We had a great experience and really felt that minors and Brady went out of their way to get our house sold. Connor went the extra mile and regularly called us with updates on our house and kept us in the loop. I would definitely recommend and use minors and Brady again.
5/5
TrustpilotI recently been in contact with James and Henry
I’ve recently been in contact with Henry Metcalf and James Hodgson regarding a number of property viewings. I’m really impressed with the service provided. Both Henry and James were very professional and knowledgable about the property market in the local area, and would not hesitate to recommend anyone looking to purchase to get in touch.
5/5
TrustpilotHouse Viewing in Cantley
Today I had a house viewing in Cantley taken by Leah. I appreciated the communication before the appointment to confirm ETA and was shown round the house in a relaxed and comfortable environment. Leah was friendly and helpful and answered all of my questions.
5/5
TrustpilotMacey has been a pleasure
Macey at Minors and Brady has been so helpful and informative through our recent onward purchase. She's been a pleasure to deal with and the whole team have been great. I have every confidence they will move things along quickly and efficiently, and we very much look forward into our new home.
5/5
GoogleWe went for a house viewing yesterday. We were disappointed with the house, but Hannah was brilliant. She arrived early to the property, like ourselves. She gave us a friendly greeting on arrival and was a model professional throughout the viewing. We were very impressed with her approachability and friendliness. Hannah is a credit to your company.
5/5
GoogleMinors & Brady have been brilliant with the sale of my property. The photography including drone shots was indeed excellent. The bungalow sold within 2 days of being on the market at a good price. The after sales follow up was excellent in the hands of Jasmine who went above the call of duty getting the property to completion. Both myself &.my buyers had not got the best of solicitors to do the conveyancing & it was Jasmine who pushed & made completion happen today. So thanks a lot to Dan for his expertise & to Jasmine for her hard work getting the sale to completion. Excellent work.
Dear Diane, Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that your experience with Minors & Brady during the sale of your property was outstanding. We take great pride in our photography services, and we're glad that the drone shots and overall presentation led to such a successful sale. We're delighted to hear that Jasmine provided excellent support throughout the process. We truly appreciate your kind words and will pass on your compliments to both Dan and Jasmine. Thank you for choosing Minors & Brady, and we wish you all the best in your future endeavours. Best wishes, Minors & Brady
5/5
TrustpilotThank you so much to Rosie Turley and the Team.
Thank you so much to Rosie Turley and all the Team. You have all been absolutely brilliant all through the process of selling my house. You have kept my updated all the way right from the first meeting. I will defiantly be recommending you to anyone I know who is either selling or buying a property.
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