Trusted Agent profile · Lowestoft
★★★★★
686 reviews across 1 platform
164-166 London Road North, Lowestoft, NR32 1HB
Howards's office in Lowestoft, at 164-166 London Road North, is rated 4.9 out of 5 across 686 reviews on 1 platform, including 686 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Howards won in 2026.
The Trusted Agent 2026 results for Howards, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Lowestoft office, from every platform, shown as written. First names only.
5/5
GoogleAmy Lugo has been absolutely brilliant. She always sounds so bright and bubbly when she corresponds with you and actively chases the chain for updates. Cannot fault her customer service.
Dear Amy, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
5/5
GoogleAmazing service by Howards, offer to completion within 7 weeks! Amy was extremely helpful from start to finish. 100% Recommended! Matt & Rob
Dear Matt&Rob Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
4/5
GoogleHello Lily, I hope this email finds you well. I wanted to take a moment to express my sincere gratitude for your response to my mail and the work you recently did in our apartment regarding the block bathroom drain. I truly appreciate the effort you put into this task by getting the right people to fix the long blocked bathroom drain. Thank you and I do hope that the other pending issues in the apartment will also be attended to without further delays. Kind regards, Ernest.
Hello, thank you for your review for Lily. Kind regards Lara Zawadzki- Property Management Manager
5/5
GoogleWent to view a Howards property, I found online. Estate agent Maddie was very professional and helpful, answering my queries about the property.
Dear Chris Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales).
5/5
GoogleUpon purchasing a bungalow through Howards Amy Lugo was our move manager. she kept us up to date with what was happening and any issues we had were dealt with promptly and with no fuss. Overall the service we recieved was very good and will certainly be using Howards again. Highly recommend their servicePositiveResponsiveness, Professionalism
Dear Daniel, Thank you so much for your very kind words and 5⭐⭐⭐⭐⭐ google review, i will pass on your comments to (lovely) Amy and may i take this opportunity in wishing you every happiness in your new bungalow. Kind regards Mike and everyone @ Howards (sales)
5/5
GoogleWe are currently in the process of selling our property through Howard’s and have found them to be extremely professional and excellent in keeping in touch throughout the different stages. Ben Kennell has been great, always willing to discuss any issues we have. I would highly recommend Howard’s if you are thinking of putting your property on the market. WendyPositiveResponsiveness, Quality, Professionalism, Value
Dear Wendy, Thank yo so much for leaving your lovely and detailed 5* Google review, I am so pleased that the level of service we constantly strive to reach has been achieved, i will pass on your very kind words to Ben. Kind regards Mike and everyone @ Howards (sales)
5/5
GoogleRecently been in contact with Howard’s about buying a property they were selling. Dealt with Ben Kennell who I felt was extremely likeable, easy to talk to but also very professional. He made me feel very welcome and extremely good knowledge about the property. Would definitely recommend him to anyone who was thinking of dealing with Howard’s for a sale or purchase.PositiveResponsiveness, Quality
Thank you so much for your lovely 5 ⭐⭐⭐⭐⭐ review, its really appreciated, Kind regards Charlotte and the team @ Howards (sales)
5/5
GoogleLilly has been very helpful in the viewing of properties and trying to secure the right house for me would highly recommended 👍 …
Dear Clare, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
5/5
GoogleWe have been supported extremely well. Maddie has been extremely knowledgeable and has always kept us informed. She has always been professional and helpful.
Dear Carol, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales).
5/5
GoogleMaddie was a delight and was very knowledgeable. Helped us find our new home. Well done!
Dear Samantha, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales
5/5
GoogleMaddie Stone is so friendly and helpful she has done nothing but offer the best for me and my partner in finding our first home together. Thank you so much
Dear Leanne, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
5/5
GoogleAddison was extremely helpful. As a first time buyer, he explained everything really clearly, arranged viewings around our schedule and arranged a mortgage advisor appointment to help get us a better deal. Would definitely recommended to anyone looking into buying their first property!
Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. I will pass on your kind words to Addison. Kind regards Mike and Everyone @ Howards (sales)
5/5
GoogleMany thanks to Ayesha for her assistance and reassurance in finding a tenant for my property, nice sense of humour too! Also thanks to Ben for his patience in guiding me through filling in the online contractual procedure.
Hello, thank you for your review, it is appreciated. Kind regards Lara Zawadzki- Lettings
5/5
GoogleGreat service from Howard’s from start to finish, when things were taking a while and we weren’t hearing from the solicitors Amy was chasing them to get our deal over the line as quick as possible and it was much appreciated. Highly recommend Howard’s.
Dear James, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. I will pass on your kind words to Amy. Kind regards Mike and Everyone @ Howards (sales)
5/5
GoogleI am very impressed with the quality of service I have received from Georgia Lee at Howards Estate agent in Lowestoft she is cheerful and a truly dedicated member of the staff who takes personal ownership of any problems and queries with exuberance, a team player who is a credit to Howards, her empathic customer skills leaves you feeling confident that you are in safe hands during the whole processes of the conveyancing especially when it comes down to her good continuity communication skills that are the key to a successful completion date.
Dear Robert Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
5/5
GoogleAmy has been outstanding with all her help with dad's house move. Very professional and definitely did a lot to get the sale completed. Amy was a great person to deal with.
Dear Sharon, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
5/5
GoogleThank you to Howard’s! As first time buyers having no real idea how purchasing a house works, you have been very supportive throughout the process. Starting from Sean showing us around the property, to Amy keeping us updated throughout. Thank you both for your assistance.
Thank you Aaron for taking the time to leave such a lovely review for Sean and Amy! ⭐⭐⭐⭐⭐ We love hearing feedback regarding your experience with us and we wish you all the best! - The Sales Team
5/5
GoogleKatie Zawadzki , property manager from howards is very kind and helpful. She is very knowledgeable as well as approachable person .I always felt she was my problem solver regarding our rental property issues.She is one of the fantastic person whom one can approach any time if we come across any issues in our property. Massive thankuu for all your support and good work .
Thank you for your review for Katie. Kind regards Lara- Howards Property Management
5/5
GoogleAyesha Harris is currently helping my daughter Jasmin to find a property. I have never known an agent to go above and beyond like Ayesha has. Super approachable, very helpful and professional. Really really appreciate the time she has given
Dear Tracey, thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. I will pass on your kind words to Ayesha. Kind regards. Ben | Lettings Branch Manager
5/5
GoogleLily has been amazing. Always polite and helpful, she always gets back to me when she says and when there's any issues she always gets them sorted out for me. Thanks again Lily.
Hello, thank you for your review for Lily Kind regards Lara Zawadzki- Property Management Manager
5/5
GoogleThe service we received throughout has made me very happy. A really proactive agency and always willing to support in any way they can. Amy Lugo is the most caring and loving person.
Dear Marcia Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
5/5
GoogleGeorgia Lee was very attentive during our sale of our property; Always updating us throughout the process. She was very helpful and advising with purchasing of our next home. Thank you again Georgia!
Dear Richard Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. Kind regards Georgia Lee and Everyone @ Howards (sales)
5/5
GoogleAmy Lugo and the team have been fantastic. Purchasing a property through them is a swift and seamless process with nothing being too much trouble for them to do. I highly recommend Howards Estate and Lettings Agents - Lowestoft.
Dear James Kane, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. I will pass on your kind words on to our Georgia Lee Kind regards Mike and Everyone @ Howards (sales)
5/5
GoogleI would highly recommend Howards to sell your house. They found me a buyer very quickly and dealt with the sale fast and efficiently. And a big thank you to Amy Lugo who dealt with the after sales.
Dear Kate Walsh, Thank you so much for leaving your lovely ⭐⭐⭐⭐⭐ google review, its always fantastic to read that the levels of service we constantly strive to reach, has been received. I will pass on your kind words on to Amy Lugo Kind regards Georgia Lee and Everyone @ Howards (sales)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Howards's Lowestoft office has 686 reviews across 1 platform: 686 on Google.
Howards Lowestoft is rated 4.9 out of 5 across all 686 reviews, and 4.9 out of 5 on Google from 686 reviews.
Yes. In The Trusted Agent 2026 awards: Howards, Lowestoft won Platinum; Howards, Beccles won Gold; Howards, Long Stratton won Gold.
Howards Lowestoft, 164-166 London Road North, Lowestoft, NR32 1HB.
