Every review we hold for the Low Fell office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOver the last 4 years of using SM, Jessica and Scott Have always gone the extra mile to ensure I receive a professional, reliable and personable experience - which I always have!
Couldn’t recommend the team enough!
Jordan · 31 October 2018
Agent replied
Thanks very much for taking time to do such a great review Jordan. Jessica, Scott and the team are always here to help you and they are delighted you are happy with their service. Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleFantastic service with both selling a house under difficult circumstances and when living out of the area and then again when purchasing a house whilst living out the area. I couldn't have asked for better
Lesley · 29 July 2019
Agent replied
Thank you for your kind words Lesley.
★★★★★ 5/5
GoogleFriendly professional service from start to finish. Fantastic communication from start to finish. No jargon or sales spiel just straight forward honest information. A special mention to the sales progressor Sharon Lambert. Would strongly recommend.
Adam · 29 July 2019
Agent replied
Thanks very much Adam for such a great review. I will pass this on to Sharon, she'll be delighted with your kind comments! Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleLorraine and Kelly were extremely professional and efficient. Always maintaining excellent contact and selling our property with minimum fuss.
Rob · 29 July 2019
★★★★★ 1/5
GoogleBad very very bad customer service and no reply to emails. The worst office in the world
Mustafa · 12 January 2023
Agent replied
I am sorry to see that you have had cause to leave a one star review. I would appreciate it if you would be good enough to call Susan Richardson on 0191 2390815 so that we can fully investigate your concerns.
Sarah Mains
★★★★★ 5/5
GoogleHighly professional service. Always very friendly and helpful. Would highly recommend.
Dorothy · 15 July 2023
Agent replied · 26 August 2023
Many thanks for your five star review Dorothy, and for your recommendation.
Sarah Mains
★★★★★ 5/5
GoogleMy house was sold subject to contract within one week. Kelly and Lorraine in particular were a great help. Dealt with other estate agents in Gateshead but Sarah Mains is by far the best.
Keith · 29 July 2019
Agent replied
Thanks very much for your fantastic review Keith, the team will be delighted! Kind regards, Julie Knox, Customer Success.
★★★★★ 4/5
GoogleI have used other agents and I can say Sarah Mains have been the best by far, no chasing as they keep you updated and offer a friendly helpful service, I highly recommend them.
Lynne · 29 July 2019
Agent replied
Many thanks for your review Lynne, it's great to know that you are happy with the service.
Sarah Mains, Director
★★★★★ 5/5
GoogleSarah Mains were great, kept me posted on every aspect of buying my property. Any questions i needed answered they always got back to me and put my mind at ease, would highly recommend!!
Deb · 29 July 2019
Agent replied
Thank you for your review Deb. We are delighted to hear that you would recommend Sarah Mains.
Sarah Mains, Director
★★★★★ 5/5
GoogleCan't recommend these guys enough. We've had contact with the team as both a buyer and a seller, and have been impressed with everyone we've come into contact with from Sarah Mains. Communication is second to none. Amie from the valuation team helped us agree a competitive price for our property that enabled a sale promptly but at a price that we're pleased with. Thank you.
Jen · 29 July 2019
★★★★★ 5/5
GoogleBrilliant service constantly working to sell my home. Kept up to date every step of the way. They handled all the viewings which was a god send. Thanks to all the team x
Bra · 15 December 2019
Agent replied
Thank you for taking the time to leave your review. I really appreciate it.
Sarah Mains
★★★★★ 5/5
GoogleIt goes without saying that Sarah Mains Residential are a very professional firm. What has also impressed me is how helpful and friendly they are. Wouldn't use anyone else.
Would certainly recommend them to everyone.
Kathryn · 30 July 2018
Agent replied
Thanks very much for this fantastic five star review. Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleI always receive an excellent service and find the staff professional and friendly at all times.
Carole · 13 December 2022
Agent replied
Many thanks for leaving us a five star review Carole, we do appreciate it.
Sarah Mains
★★★★★ 5/5
GoogleGreat Estate Agent. My sell and buying experiences are very positive. I have complete confidence in the sales team, they are brilliant.
Elaine · 13 March 2022
Agent replied
That's great Elaine. Thank you for taking the time to leave your review.
Sarah Mains
★★★★★ 5/5
GooglePerson who came to inspect property was professional and I'm glad I went with them to sell my flat.
The lasses who helped me in store were perfect, very conscientious and attentive
Meehai · 29 July 2019
Agent replied
Thank you very much for this outstanding review. Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleI found the professional approach at Sarah Mains Low Fell Branch to be reassuring and was confident that any requests I made with regard to viewings would be carried out.
The whole process from the valuation to the personal marketing of my property was without fault and I would have no hesitation in returning to proceed with any future house sales with the branch.
Debra · 29 July 2019
★★★★★ 5/5
GoogleReally helpful and easy to contact. Any issues with the property are sorted promptly.
Yas · 13 December 2022
Agent replied
Many thanks for leaving five stars for us Yas.
Sarah Mains
★★★★★ 5/5
GoogleElliot helped me a lot during my search for a new home! Thank you
Derya · 13 December 2022
Agent replied
Thank you for your five star review Derya, it's great to read that Elliot was so helpful.
Sarah Mains
★★★★★ 5/5
GoogleLorraine and the Low Fell team have provided a very efficient and friendly service throughout my dealings with them and I would be happy to recommend them to other prospective buyers.
Maria · 29 July 2019
Agent replied
Many thanks for your review Maria. I really would appreciate your recommendations.
Sarah Mains, Director
★★★★★ 5/5
GoogleGreat help with buying my property Rebecca young was great at keeping communication going!
Lindsay · 13 November 2022
Agent replied
Many thanks Lindsay, Rebecca is delighted with your review.
Sarah Mains.
★★★★★ 5/5
GoogleOutstanding!
Excellent customer service and very helpful.
Best in the business
Highly recommend
Lee · 13 December 2022
Agent replied
Many thanks Lee for your five star review and for your recommendation, we do appreciate it.
Sarah Mains
★★★★★ 5/5
GoogleI had a Very supportive member of staff Jane thoberty, she was very supportive throughout the house purchase, and very dedicated, responded to emails and phone calls, and was very kind throughout my stress
Oana · 31 October 2023
★★★★★ 5/5
GoogleVery professional and friendly. From the original valuation visit to the sale of the property we were well advised and kept informed through all of the processes. Many thanks.
Midhurst · 9 January 2020
Agent replied
Thank you for taking the time to leave a review....we really appreciate this.
Sarah Mains
★★★★★ 5/5
GoogleExceptional service from everyone at the Lowfell Branch !!
Being a property investor I have had many mortgages from Dawn Whiffing and Nicola Mckinnley, I wouldn't go anywhere else !!
RACHEL · 29 July 2019
Agent replied
Thank you for such a great review Rachel. Kind regards, Julie Knox, Customer Success.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.