Every review we hold for the Low Fell office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleDidn't go with these guys in the end but they were really lovely and professional. Found us the right properties, quick to answer and always very friendly! Would recommend highly.
Mish · 29 July 2019
Agent replied
Thanks very much for this excellent review Mish, Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleWe’ve used Sarah Mains for sales and rentals for over 15 years and wouldn’t use another agent. They keep in regular contact regarding viewings on our current property and we know the staff are driving hard to try and secure a sale for us!
Jacqueline · 13 December 2022
★★★★★ 1/5
GoogleA friend and I tried repeatedly a week ago to contact Sarah Mains regarding flats/apartments to rent around Gateshead and Newcastle for her. She rang them numerous times and left messages as well as sending emails, but still noone has responded to her. Their website said they were open, but noone was answering phones or replying to emails
Steve · 11 August 2020
★★★★★ 4/5
GoogleI've just purchased a buy to let property through Sarah Mains. They did a very good job all round and I would be happy to use them again
Nick · 29 July 2019
Agent replied
Thanks very much for such a great review Nick. Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleUse the service more than 3 years. Happy with that.
Jeremy · 13 December 2022
Agent replied
Thank you Jeremy, we really appreciate your custom and your five star review.
Sarah Mains
★★★★★ 5/5
Googleall round excellent , accurate valuation, continuous support without being intrusive ,very helpful finding the dream family home in the village as requested, big thanks to all
Surena · 29 July 2019
Agent replied
thanks very much Surena for this fantastic review. Kind regards, Julie Knox, Customer Success.
★★★★★ 1/5
GoogleReally rude and short staff. Had the worst experience with them today and our home move was aggravated by their lack of cooperation and lack of customer service.
Really not impressed by the way I was spoken to by the patronising receptionists.
I will NEVER use Sarah mains again and I do not suggest you buy or sell with them either
For · 31 October 2017
★★★★★ 1/5
GoogleReally rude and short staff. Had the worst experience with them today and our home move was aggravated by their lack of cooperation and lack of customer service.
Really not impressed by the way I was spoken to by the patronising receptionists.
I will NEVER use Sarah mains again and I do not suggest you buy or sell with them either
Jack · 30 July 2017
★★★★★ 5/5
GoogleSarah Mains were fantastic when selling my house....we had plenty of viewings and a constant updates on offers. Very happy with the service I received!
Claire · 29 July 2019
Agent replied
Thanks very much Claire, it is much appreciated.
★★★★★ 5/5
GoogleKelly, Lorraine and Sharon were 1st class. Thanks girls.
Eileen · 29 July 2019
★★★★★ 5/5
GoogleWe sold our house through Sarah Mains, the whole expeience was professional and friendly. The staff were reliable and kept us updated during the whole process.
CRAIG · 8 July 2018
Agent replied
Thank you very much for this fantastic review Craig!
★★★★★ 5/5
GooglePrompt replies and flawless help given from Lorraine Harland, throughout both our house purchase and then following up minor issues upto one year later.
Marc · 29 July 2019
Agent replied
Thanks very much for taking time to do this fantastic five star review Marc. Lorraine will be absolutely delighted with your comments. Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleBrilliant service from start to finish of my sale and such lovely hardworking staff there. So grateful for their hardwork getting my flat sold.
Stuart · 29 July 2019
Agent replied
Thanks very much for your five star review Stuart, the team will be absolutely delighted with your happy comments. Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleChris Huddleston dealt with the process of securing my property and was extremely helpful! Great, flexible service for a first time buyer! Highly recommend!
Hannah · 29 July 2019
Agent replied
Thanks very much for your fantastic review Hannah. Chris will be thrilled with your comments. Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleSarah mains were great when we sold our relatives house, extremely professional and offered a first class service. Would definitely recommend to others.
Laura · 29 July 2019
Agent replied
Thanks very much Laura, kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleWe used Sarah mains to buy our first home. Excellent service and the staff were always helpful and friendly throughout the process.
Laura · 29 July 2019
Agent replied
Thank you for such a fantastic five star review Laura, the team will be delighted! Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleProfessional and helpful staff who are very responsive. An efficient organisation from property valuation through to sale. Impressed with the service.
Graham · 29 July 2019
Agent replied
Thanks very much Graham this great review, I will pass this on to the team. Kind regards, Julie Knox, Customer Success.
★★★★★ 1/5
GoogleTerrible experience - offering very bad advise and poor service. Extremely disappointing experience.
Jill · 17 August 2021
Agent replied
I am sorry that you have had cause to leave this review. I will be looking into this.
Sarah Mains
★★★★★ 5/5
GoogleI have been looking for a house to rent and Chloe Moore, has been so helpful and efficient. I would highly recommend asking for her by name if you are looking to rent a property.
Anita · 13 December 2022
★★★★★ 5/5
GoogleGood service from Chris and Donna - they advised us on sale and worked to source suitable new house. Thanks!
Jamie · 29 July 2019
Agent replied
Many thanks for taking the time to leave a five star review for Chris and Donna.
Sarah Mains, Director
★★★★★ 5/5
GoogleVERY PERSONAL SERVICE, EXCELLENT
Charmaine · 14 October 2022
Agent replied
Many thanks for taking the time to leave your review Charmaine, I do appreciate it.
Sarah Mains.
★★★★★ 5/5
Google5 star service from start to finish. The staff are helpful and fully knowledgeable and would highly recommend them.
Malcolm · 29 July 2019
Agent replied
Thank you very much Malcolm, I am very pleased you have enjoyed the experience and hope we can be here to help you again in the future. Kind regards, Julie Knox, Customer Success.
★★★★★ 5/5
GoogleExcellent efficient service from start to finish selling and buying a home. Wouldn't use another estate agent. Highly recommended
Lisa · 29 July 2019
Agent replied
Thank you Lisa for taking the time to do this glowing review, we really appreciate it!
★★★★★ 5/5
GoogleWe recently sold our property thanks to Sarah Mains Residential at Low Fell. The support we received throughout the process was outstanding! The level of customer service provided by Chris and Donna gave us the confidence and reassurance we needed at every step of the way. We cannot thank them enough.
Mr · 29 July 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.