Balgores reviews

★★★★★ 5/5

Google

Fantastic team at Bacon and Co Broadwater. Jake and team really delivered. Sold promptly and efficiently, maintaining high levels of professionalism throughout. We were always kept in the loop and any query answered quickly. Special shout-out to Billy. Great experience. Thank you!!

HK · 14 May 2025

★★★★★ 5/5

Trustpilot

A brilliant company to work with

A brilliant company to work with, that go above and beyond to help resolve problems for the best outcome. I had huge issues with my property but their patience and guidance resulted in a positive outcome. They are extremely honest, professional and very knowledgeable. I cannot thank Andrew Perry enough!! Thank you so much, to you & your team, I will always be grateful!

AKH · 25 August 2025

★★★★★ 1/5

Trustpilot

Lack of Transparency and a Very Stressful Buying Experience

My experience during this property transaction was unfortunately far more stressful and difficult than it should have been and ultimately the seller withdrew from the sale after 6 months of trying to close. In hindsight, I believe it was a mistake to proceed with a property connected to one of the directors of Balgores. To be fair, the potential conflict of interest was disclosed early on, however as the transaction progressed, many of the decisions and communication felt significantly more favourable towards the seller than balanced between both parties. One of the biggest issues was around completion timelines. We were actively working towards a much earlier completion date, initially targeting October/November, partly because we wanted our children settled into their new schools as early as possible in the academic year. However, towards the end of October, we were suddenly informed that the sellers now wanted completion pushed back to the end of January, which caused major disruption and stress across the entire chain. At the time, Balgores attempted to reassure us that this was normal and acceptable within property transactions. However, during the later appeal process, the seller informed that the January completion requirement had allegedly been known to Balgores from the very beginning (June), but this information was only communicated to us at the end of October. Had we known this upfront, we would have approached the purchase very differently. As a buyer, it became extremely frustrating trying to manage mortgage timelines, expiry risks, chain pressures, ongoing legal costs, and constant uncertainty while also chasing updates and clarity. Although some individuals involved were polite and responsive at times, the overall process became emotionally draining and significantly more complicated than it needed to be. I was left feeling that key concerns, timelines, and risks were not handled with the level of transparency and balance buyers would reasonably expect. My advice to anyone entering a property transaction would be: * Get everything confirmed in writing. * Ask detailed questions as early as possible. * Independently verify important information rather than relying on assumptions. Again, in writing. * Stay very closely involved throughout the process. * Carefully review any Gazeal agreement before signing, as in my experience it appears heavily weighted towards the seller side. (I have written a separate review regarding Gazeal specifically.) Buying and selling property is already stressful enough, and unfortunately this experience added considerably to that stress. I have since submitted a formal complaint to better understand whether there was any wrongdoing or failure in how the transaction was handled by Balgores. I will wait to see the response and will update this review accordingly based on the outcome and feedback received.

Adi · 21 May 2026

★★★★★ 5/5

Google

Scott and Natalie have been fantastic throughout our bungalow sale. There were a few times when we thought it might not happen, but Scott and Natalie persevered and went above and beyond the call of duty to make sure we finally got the result we hoped for. I cannot fault the excellent communication and professional advice that we received along the way and would like to take the opportunity to thank the whole team. I would not hesitate to recommend Bacon & Co to all my friends and family. (Source : allAgents)

Rob · 14 May 2023

★★★★★ 5/5

Google

I had valuations from 3 companies, and Scott struck me from the start as having the right passion for the job. I knew that he was determined and wanted to sell my flat rather than just put it on the market. He has so much enthusiasm and passion that I just knew he would be able to do it for me. Scott helped me to get the photos sorted, and even helped me move furniture around. He had a vision in his head of how he wanted it to look. Tracey and Natalie then took over for the phone calls and updates through the selling process. They were amazing, regularly updating and reasurring me. I did most of this over the phone, but when I went into the Broadwater office I wish I went in sooner. It is such a friendly family like atmosphere, and we were chatting about the property for a little while. I thoroughly recommend Bacon and their amazing staff to anyone. They really do want to get you moving !

J · 14 May 2023

★★★★★ 5/5

Google

Myself and my Fiancé cannot recommend this team enough. We purchased a property through Scott at Bacon and Co Worthing at the start of June and it turned out to be a really complex transaction where a lot of communication between many parties was needed. Scott was proactive and worked collaboratively with both us and the seller. Would highly recommend Scott and Grant, they were both fantastic and made what was a very stressful situation, a lot easier. Elise & Calum

Elise · 14 May 2023

★★★★★ 5/5

Google

Jake and his team have been professional, consistent and approachable throughout. I highly recommend Bacon for any property sales. Thank you Jake.

Edward · 14 November 2025

★★★★★ 1/5

Google

Extremely Disappointed, Dishonest and Unethical Experience I had a truly disturbing and disappointing experience with this agency. Honesty and transparency should be the foundation of any rental business, unfortunately, this company demonstrated neither. I rented a property through them, only to discover after moving in that there was a mortuary directly beneath the house. This was never disclosed to me during the rental process. I was exposed to extremely distressing scenes and sounds, which severely impacted my mental well-being and forced me to relocate shortly afterward. Not only did I suffer significant financial loss due to the unexpected move, but the agency also refused to return my deposit, despite the circumstances being entirely due to their lack of disclosure. This experience was both emotionally and financially damaging. I would strongly advise others to be extremely cautious when dealing with this company. Transparency and ethics matter, and sadly, this agency failed on both fronts.

Amin · 14 June 2025

★★★★★ 5/5

Trustpilot

Fantastic experience with Balgores an exceptional firm of estate agents who go the extra half mile.d

We had remained in our fabulous property for 29 years, but we were now starting a new chapter of our lives. Balgores were absolutely magnificent, from Connor who helped us sell our property to the backroom staff. We would especially like to pick out Donna who every step of the way, was absolutely fantastic and guided us through the maze of selling up to exchange of contracts and completion date, she was a star. We would also like to thank Teddy for scanning all our key documents and he sent them onto us, which saved us a lot of time. All in all, we can only say that the whole Balgores team were exceptional, so a big thank you to everyone.

Gary · 25 October 2024

★★★★★ 5/5

Google

I sold with Bacon & Co. and had a fantastic experience. Harry was great at communicating, considerate, proactive and trustworthy. He really could not do enough. I would highly recommend Harry and Bacon.

Amy · 14 May 2025

★★★★★ 5/5

Trustpilot

Peter was great!

I was recommended to use Peter as my Mortgage Advisor and would recommend on to other! Peter was nothing but helpful, informative & on the ball. There was never a question he didn’t have an answer for and simply made me feel at ease throughout my whole buying process. I’m sure he advised me on more than what his job description holds but nothing was a problem for him. Couldn’t have asked for anything more!!

Kirby · 30 December 2024

★★★★★ 5/5

Trustpilot

Excellent service from Balgores…

Excellent service from Balgores Hornchurch Branch. We have had excellent service from start to (nearly finish) we have exchanged and completion is due soon. Everyone we dealt with were professional, easy to get hold of, and great to deal with. Billy (Manager) Georgia, Connor and Donna were amazing. We would not have got this sale over the line without the extra service they give, the whole team deserve the praise, Donna (sales progressor) has been a fantastic go between for us, the solicitors and the buyer. This sale would not have happened without this team. I highly recommend Balgores, do yourself a favour and use them, you will not regret it!

Kerry · 16 October 2024

★★★★★ 5/5

Google

We’ve been using Balgores for about four years to let our property whilst abroad. They were very efficient finding our initial tenants and transitioning to new tenants, minimising disruption to our rental income. Nikola Tokarska has been great, arranging the tenants, contractors and work completed within a short period to facilitate quick and efficient move.

Gavin · 22 August 2025

★★★★★ 5/5

Trustpilot

I recently worked with Peter and Claire…

I recently worked with Peter and Claire to secure a new mortgage for my rental property. I couldn't have asked for a smoother process. Peter and team worked with me from the get go and guided me through the process brilliantly. Nothing was too much trouble for them and they was on hand 24/7 for any questions and queries I had. Absolutely fantastic service from these guys and would highly recommend their services. 10/10 from me.

Philip · 9 December 2024

★★★★★ 1/5

Google

The worst experience with an estate agents I've ever had! Was told the cooker was being replaced as the current one was disgusting, and upon moving in there was no cooker so we was without a cooker for over a week! Was given wrong information from a team member in regards to rent so we ended up paying 2 months rent upfront instead of one month, even though i questioned this but she insisted i set up the standing order for this specific date (I ended up having to resolve this with the landlady). No communication within the team which resulted in me fixing their mess up and it was indeed a big mess up on their behalf! They had given me 3 different bank account details to send money too and I had sent the money to the first account details they sent me, but they constantly harassed me to send them money even though I had and i even provided the reference of the bank transfer, so instead of following this up with their accountants, they persisted on chasing me for it. So I had 3 different employees with 3 different account details emailing me which to me did not sound right. It was eventually resolved yet again by me contacting my landlady. The property also had mould in, yet upon viewing it was not there. I reached out to the agency about this when we got the keys and the girl I spoke to was denying it was not mould though I proved picture evidence of the fluff growing off the wall. They had proved our moving in experience be extremely stressful along with having a 6 month old baby. Sadly I would not recommend with the experience we have had.

M · 14 May 2025

★★★★★ 5/5

Google

I can’t recommend Bacon sales staff enough. Natalie and Scott were instrumental in getting our sale/purchase over the line. Always kept informed, always straight forward and honest. Great experience using them.

Adam · 14 May 2025

★★★★★ 5/5

Google

Recently purchased a house through Bacon and they were brilliant through the whole process. Scott & Harry were especially great, always doing their best to keep things moving until completion.

Bebop · 14 May 2025

★★★★★ 5/5

Google

Excellent customer service from Bacon & Co. All the team were brilliant, especially Natalie, who was very professional, caring and conscientious, and was more than willing to go that extra mile for both Seller and Purchaser. It was so nice to be treated as an individual and nothing was too much trouble for her at all. She made the whole process very easy and everything went very smoothly from start to finish. I would wholeheartedly recommend Natalie and the rest of the team at Bacon & Co to anybody wishing to sell or buy a property. They do everything they can to make the process as easy as possible. With grateful thanks to a lovely team.

Lorraine · 14 May 2022

★★★★★ 5/5

Google

Exemplary service from Grant at the Broadwater branch. Fought our corner every step of the way and was always just a phone call or email away to calm the nerves while trying to secure the dream home. From submitting an offer right up to completion Grant was nothing but professional and easy to talk to with great advice and lots of reassurance. Most importantly, Grant was extremely pro-active in tracking down answers when solicitors drop the ball and wasn't afraid to politely cause a stir to keep the chain moving forward - exactly what you need sometimes! Highly recommended!

Leo · 14 May 2022

★★★★★ 4/5

Trustpilot

Harrison at Balgores

Harrison at Balgores in basildon was assigned to help me with my sale and purchase. I cannot praise him enough! Harrison was polite and friendly, made me feel at ease, listened to me rant when I was getting stressed with the whole process and did whatever he could to make things run smoothly. I am now in my new property and could not be happier!

Caroline · 3 April 2025

★★★★★ 5/5

Trustpilot

Highly recommend Peter Walker and his Team.

I want to give a huge thank you to Peter Walker at Balgores Property in Upminster for his outstanding service. From start to finish, Peter was simply amazing. The communication was excellent, he was available almost every time I needed to reach him and kept me informed throughout the entire process. He made everything so easy and stress-free. Peter found me a fantastic deal, and I honestly couldn’t fault the service he provided. The fact that he was always there when I needed to ask questions really stood out for me. I’ve already recommended him to friends who are looking into mortgages because I would absolutely use Peter’s services again if I ever needed to move house or get another mortgage. I also have to mention his colleague, Claire, who was just as fantastic. Together, they made the whole experience seamless. I truly can’t recommend Peter Walker and his team enough!

Steven · 30 August 2024

★★★★★ 5/5

Trustpilot

A big thank you to Peter Walker

A big thank you to Peter Walker at Upminster. Peter was recommended to me from my parents who have used him twice before, the first time being 16 years ago. Peter has been very informative for us first time buyers and showed a true honesty. Finding our first house took time, Peter was patient and remained helpful when things had to change. Fantastic communication. We were then handed over to Claire who was equally fantastic. IF we ever decide to do the house moving process again, I would use Peter again in a heartbeat.

Claire · 28 August 2024

★★★★★ 5/5

Trustpilot

Highly recommended

Couldn't recommend these enough. All amazing but especially Deepuk and Donna. We sadly had to complete the sale on my deceased brothers flat.  They were so kind, empathetic and helpful. It made a very difficult process that bit easier. Was what lovely was meeting Deepuk because my brother had already started the sale with him and so Deepuk remembering my brother and their conversations. Definitely went above and beyond expectations. Thanks again!

KAS · 23 December 2024

★★★★★ 5/5

Trustpilot

Great service

Great service. Effecient process and great communication. Balgores Secure is what really convinced me to go with them

James · 10 June 2026