loc8me Loughborough reviews

★★★★★ 5/5

Trustpilot

Halle was absolutely brilliant and…

Halle was absolutely brilliant and answered all our questions perfectly!! Provided us great insight into the property and couldn’t recommend her more!

Ella · 21 November 2025

★★★★★ 5/5

Trustpilot

Well Done, Nikki

Nikki went above and beyond giving me the information I needed to understand the utilities in the UK. Very welcome information for someone new to renting in the UK. Well done!

Ben · 13 June 2024

★★★★★ 5/5

Trustpilot

As a student landlord

As a student landlord, we have had the pleasure of working closely with Loc8me in Hull, for over 6 years.The team at Loc8me Hull, Emma, Lydia and Izzy are all very professional and great to work with, offering advice and guidance for anything from property improvement to advice on the current local student property market.Emma, Lydia and Izzy are pleasant to work with, approachable and always go above and beyond to help.We highly recommend Loc8me to any landlords looking to let their student properties and we look forward to continuing this working relationship for many years to come.

Daniel · 22 May 2024

★★★★★ 5/5

Trustpilot

Thank you Amy!!

Amy was a great helping hand when it came to showing me the studios. She was very informative and explained everything I needed to know regarding the apartment and building.

Jazii · 27 June 2024

★★★★★ 4/5

Trustpilot

Loc8me viewing experience thanks…

My viewing experience was great thanks to Amy the letting agent. A pretty chatty woman. She was wonderful and patient, taking her time to explain every bit . Thank you Amy

Chioma · 6 June 2024

★★★★★ 4/5

Google

Though I have had mixed experiences letting through Loc8me in the past, the current staff; in particular Emma, have been extremely friendly, helpful and proactive in quickly resolving any issues I have made them aware of

Kieran · 27 February 2024

★★★★★ 5/5

Trustpilot

Great viewing

Amy was kind enough to drive me to the location and show me around the house.All my queries were answered.She was really polite and knew everything about the property.

Ashwin · 9 July 2024

★★★★★ 4/5

Trustpilot

Absolute circus of a company

This review should be 1 but because we had a wonderful property manager in maryam it gets a 4. Always tries her best to get to the bottom of any issues and communicates well I’d advise a promotion for this young women as the hierarchy really are clueless and only bothered about their rent money. Poor maryam does the best she can with the team she has and would recommend for her to take charge in as many Manchester student homes as she’s great. However the rest of the team treat you like little children and think you don’t have common sense. They lie to you and pretty much interrogate you. For a company that’s a circus from top to bottom maryam really is the big fish in a small pond.

Zac · 14 May 2024

★★★★★ 2/5

Trustpilot

After two years spent, I cannot recommend Loc8Me at all...

TL;DR: Use this service if you do not care about the standard of oversight and are prepared to do your own due diligence with property research. They are truly a popular budget service and nothing more, barely good enough for younger students who are less fussed about housing and more interested in living with friends but certainly not suitable for mature students.Loc8Me are a company that's grown too big for its boots. They have some pretty decent properties and offer an okay maintenance service and value their largely bills-inclusive properties as decent price-points. But incompetent management, incredibly frustrating communication issues and personal grievances I've had with both properties struggle to give me good reason to recommend them. They prey on vulnerable first-year students who have never likely found accommodation before by luring them in with deals and offers and offer a sub-par, impersonal and unprofessional experience.Some examples:- My second year house had issues with furniture which were reported numerous times but not dealt with- My second year house also had issues with mold and bathroom damage which were not dealt with in due course, despite them attending the property at the same time to fit fire regulation standards- Moving out of my second year house was a nightmare as we were informed that someone would come to inspect and check us out, but it never happened, leaving our belongings stranded in rain for over an hour- I was manipulated by staff (who were probably just mis-informed or incompetent in retrospect) who assured the flat complex I was staying in would have a functioning lift and no issues upon arrival. The lift did not (and will not still) function and the entire complex dealt with various separate fire alarm, wifi and sewage issues for months following move-in. I understand new properties have teething issues but this many with no compensation is unacceptable- Getting property viewings sorted and action taken on issues within current tenancies sometimes took numerous calls and in-person visits for non-emergency or long-term property issues, which was incredibly frustrating- I did numerous viewings with members of staff that gave misleading or false information about the property, only to find out later I was misled or could not even move into the property due to my changing personal status from student to young professionalWhile some individuals have made my time with Loc8Me manageable, I cannot with good faith recommend this company to new students. It is truly a budget option and should be treated as such, which is sad considering that having a place to live, study and socialise as university student should not have sub-standard offerings at any price-point. I've given it two stars as the service has been okay at some points with imminent maintenance issues and such but honestly they're just worth avoiding...

Anonymous · 11 May 2024

★★★★★ 1/5

Trustpilot

Absolutely terrible - DO NOT recommend

Absolutely terrible. I highly recommend that you DO NOT use them for accommodation. They are overrun and overpriced. We had many problems with our accommodation when we first moved in, and they hardly ever came to help us or to fix these problems. Their communication is awful and can be quite rude at times too. Please do not use them, it will be most likely be a waste of time and money, and a lot of added stress especially if you are at university too.

Peter · 9 May 2024

★★★★★ 5/5

Trustpilot

Fantastic service

The experience was absolutely fantastic, able to provide a quick and efficient service. Jimmy was able to answer any questions we had and couldn’t do enough for us. Overall 10/10

Isaac · 14 June 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Awful, horrible company. Constantly misleading and lying to us, attending the property without our permission. And that’s not even half of it. We have also had more visits without sufficient 24 hours notice than with - may I remind you that the notice is a legal requirement and not guidance! On one occasion, as we weren’t given enough notice, I challenged their attendance of the property and the person on the phone tried to argue the toss with me! Funnily enough, you still have to fight nail and tooth for even the most basic repairs. They’re good when it comes to collecting their money and screwing vulnerable students over, but when you need something as a tenant it’s radio silence. It’s obvious that they rely on marketing themselves to students as they know they can take advantage of young people who may not necessarily know their rights as a tenant. It’s also clear that the dishonesty and lack of care is common business practice for them.If we weren’t more diligent, they would’ve taken a mile, like they probably have with every other tenant. Beware!

Isabelle · 7 May 2024

★★★★★ 1/5

Trustpilot

Cheap Management, horrible service

It is mandatory to give a star otherwise they don’t deserve that either. Worst management. All they do is give excuses. It has been 2 years since I stayed, it is bills included but we had wifi for only 9 months in last 2 years. The bed in my room is broken and started to have back issues. I have been sleeping on floor in my own room that I paid for. Apparently the management is waiting for landlord’s approval and a quote for last 2 years. When you missed out £0.33 from your payment you get at least 10 calls from the management. Anyone reading this do not choose loc8me period! No hot water, no response to emails or complaints, passive aggressive management. At last you always receive one liner… Thank you for your patience or your patience is appreciated. You need to thank your lord that we have been patient since 2 years.

Akshatha · 30 April 2024

★★★★★ 1/5

Trustpilot

Contacted them multiple times after…

Contacted them multiple times after wanting to leave the tenancy agreement early One of the reasons being the price of the PCM has changed after we’ve shown interest compared to what it was shown on the marketing site,however they continued to rarely contact back and take on viewings to the property we wanted to be relieved from, however no one continued to respond and it’s coming up close to our move in date. This will mean that we will be liable to pay the costs for the minimum tenancy which is a year. This company is absolutely appalling. I would not advise anybody to continue with them.

Lauryn · 29 April 2024

★★★★★ 5/5

Google

Went for a viewing a couple days ago and it went very smoothly; our agent, Caitlin, was very friendly and explained everything clearly. Even went on to give me some alternatives within my budget. :)

Nathan · 27 February 2024

★★★★★ 1/5

Trustpilot

No proper management

No proper management, never get a response from the Loughborough team. Poor management. I have been complaining about issues since one year no has resolved them. I still dont have chair in my room to work. simple things are also not been managed. All you do properly, is calling me if I have a balance left on my rent which was £1.78. Wow. Currently there is no hot water and heating, and me and my roommates are shivering in the cold.

Shiva · 25 April 2024

★★★★★ 5/5

Trustpilot

Christian is amazing

Christian is amazing! Super helpful and attentive. You can really tell Christian knows his stuff about property and answered all our questions and queries fluently. Thank you again!

Mack · 1 July 2024

★★★★★ 5/5

Trustpilot

As contractors we couldn’t ask for…

As contractors we couldn’t ask for better or more professional service that Emma and her team provide. Efficiency and punctuality define their service which sets the bar incredibly high.

Simon · 12 June 2024

★★★★★ 5/5

Trustpilot

Would strongly recommend

Loc8me have been great ever since our old landlord sold our property, they have been on top with repairs and maintenance and had someone to resolve our mould issue really quick something our old landlord was hesitant to do. They’re also really good with communication and are super easy to reach and let us know in advance of any work scheduled or viewings. Cohen and Freya have been really kind and are great liaisons for the company.

Adam · 31 May 2024

★★★★★ 5/5

Google

The lettings team were a real pleasure to deal with and really helpful. Caitlin went out of her way to sort us out when we needed a particular time and day for our viewing appointment. Thank you 😊 …

Claire · 30 October 2023

★★★★★ 5/5

Trustpilot

Really good video tour

Really good, she showed up early, answered all my questions, and even helped me to get 3% off my weekly rent. Thanks Amy!

Mel · 9 September 2024

★★★★★ 1/5

Trustpilot

Useles assets manager

Assets manager (+44 7827 131285) at the Loughborough branch has been absolutely horrendous in whatsapp communication with my new flat amongst various issues, had to ring to get any type of response, and despite mentioning them in chats asking to rectify the same issue, they read and do not even have the courtesy to reply to say they’ve seen it! Disgusting customer service and not impressed with the start of my experience with loc8 me.

Millie · 3 July 2024

★★★★★ 5/5

Google

Loc8me recently took over the Bywater house property in Birmingham. Initially, it was very difficult as there was no point of contact and also a massive problem with heating system in the building. I was very close to terminating my contract, the former property manager was not very helpful, was off most of the time and mainly very rude when it came to maintenance issues. She was always unreachable and never really seemed to care about what’s was going on in this property. However things changed drastically since Emma Rogers Dutton started. She is very forthcoming and it feels like talking to a friend. I have seen massive changes in the property management and also have decided to extend my contract for the next academic year. Thanks a lot Emma!

Ramya · 28 March 2024

★★★★★ 4/5

Trustpilot

It’s been almost a year now since my…

It’s been almost a year now since my tenancy with loc8me Loughborough commenced. It wasn’t so much of a pleasant experience at the beginning. The presence of the management team was not felt at all and the negligence of the building was evident. However there has been a big improvement since Emma came on board. She has put a human face on loc8me and it’s really great for once dealing with a facility manager who is very accessible and quick to sort out complaints. This is all evident in the improvement of the facility management.

Aisha · 27 March 2024