loc8me Loughborough reviews

★★★★★ 1/5

Trustpilot

Absolutely terrible - DO NOT recommend

Absolutely terrible. I highly recommend that you DO NOT use them for accommodation. They are overrun and overpriced. We had many problems with our accommodation when we first moved in, and they hardly ever came to help us or to fix these problems. Their communication is awful and can be quite rude at times too. Please do not use them, it will be most likely be a waste of time and money, and a lot of added stress especially if you are at university too.

Peter · 9 May 2024

★★★★★ 5/5

Trustpilot

Fantastic service

The experience was absolutely fantastic, able to provide a quick and efficient service. Jimmy was able to answer any questions we had and couldn’t do enough for us. Overall 10/10

Isaac · 14 June 2024

★★★★★ 1/5

Trustpilot

Avoid at all costs

Awful, horrible company. Constantly misleading and lying to us, attending the property without our permission. And that’s not even half of it. We have also had more visits without sufficient 24 hours notice than with - may I remind you that the notice is a legal requirement and not guidance! On one occasion, as we weren’t given enough notice, I challenged their attendance of the property and the person on the phone tried to argue the toss with me! Funnily enough, you still have to fight nail and tooth for even the most basic repairs. They’re good when it comes to collecting their money and screwing vulnerable students over, but when you need something as a tenant it’s radio silence. It’s obvious that they rely on marketing themselves to students as they know they can take advantage of young people who may not necessarily know their rights as a tenant. It’s also clear that the dishonesty and lack of care is common business practice for them.If we weren’t more diligent, they would’ve taken a mile, like they probably have with every other tenant. Beware!

Isabelle · 7 May 2024

★★★★★ 1/5

Trustpilot

Cheap Management, horrible service

It is mandatory to give a star otherwise they don’t deserve that either. Worst management. All they do is give excuses. It has been 2 years since I stayed, it is bills included but we had wifi for only 9 months in last 2 years. The bed in my room is broken and started to have back issues. I have been sleeping on floor in my own room that I paid for. Apparently the management is waiting for landlord’s approval and a quote for last 2 years. When you missed out £0.33 from your payment you get at least 10 calls from the management. Anyone reading this do not choose loc8me period! No hot water, no response to emails or complaints, passive aggressive management. At last you always receive one liner… Thank you for your patience or your patience is appreciated. You need to thank your lord that we have been patient since 2 years.

Akshatha · 30 April 2024

★★★★★ 1/5

Trustpilot

Contacted them multiple times after…

Contacted them multiple times after wanting to leave the tenancy agreement early One of the reasons being the price of the PCM has changed after we’ve shown interest compared to what it was shown on the marketing site,however they continued to rarely contact back and take on viewings to the property we wanted to be relieved from, however no one continued to respond and it’s coming up close to our move in date. This will mean that we will be liable to pay the costs for the minimum tenancy which is a year. This company is absolutely appalling. I would not advise anybody to continue with them.

Lauryn · 29 April 2024

★★★★★ 5/5

Google

Went for a viewing a couple days ago and it went very smoothly; our agent, Caitlin, was very friendly and explained everything clearly. Even went on to give me some alternatives within my budget. :)

Nathan · 27 February 2024

★★★★★ 1/5

Trustpilot

No proper management

No proper management, never get a response from the Loughborough team. Poor management. I have been complaining about issues since one year no has resolved them. I still dont have chair in my room to work. simple things are also not been managed. All you do properly, is calling me if I have a balance left on my rent which was £1.78. Wow. Currently there is no hot water and heating, and me and my roommates are shivering in the cold.

Shiva · 25 April 2024

★★★★★ 5/5

Trustpilot

Christian is amazing

Christian is amazing! Super helpful and attentive. You can really tell Christian knows his stuff about property and answered all our questions and queries fluently. Thank you again!

Mack · 1 July 2024

★★★★★ 5/5

Trustpilot

As contractors we couldn’t ask for…

As contractors we couldn’t ask for better or more professional service that Emma and her team provide. Efficiency and punctuality define their service which sets the bar incredibly high.

Simon · 12 June 2024

★★★★★ 5/5

Trustpilot

Would strongly recommend

Loc8me have been great ever since our old landlord sold our property, they have been on top with repairs and maintenance and had someone to resolve our mould issue really quick something our old landlord was hesitant to do. They’re also really good with communication and are super easy to reach and let us know in advance of any work scheduled or viewings. Cohen and Freya have been really kind and are great liaisons for the company.

Adam · 31 May 2024

★★★★★ 5/5

Trustpilot

Really good video tour

Really good, she showed up early, answered all my questions, and even helped me to get 3% off my weekly rent. Thanks Amy!

Mel · 9 September 2024

★★★★★ 1/5

Trustpilot

Useles assets manager

Assets manager (+44 7827 131285) at the Loughborough branch has been absolutely horrendous in whatsapp communication with my new flat amongst various issues, had to ring to get any type of response, and despite mentioning them in chats asking to rectify the same issue, they read and do not even have the courtesy to reply to say they’ve seen it! Disgusting customer service and not impressed with the start of my experience with loc8 me.

Millie · 3 July 2024

★★★★★ 5/5

Google

The lettings team were a real pleasure to deal with and really helpful. Caitlin went out of her way to sort us out when we needed a particular time and day for our viewing appointment. Thank you 😊 …

Claire · 30 October 2023

★★★★★ 5/5

Google

Loc8me recently took over the Bywater house property in Birmingham. Initially, it was very difficult as there was no point of contact and also a massive problem with heating system in the building. I was very close to terminating my contract, the former property manager was not very helpful, was off most of the time and mainly very rude when it came to maintenance issues. She was always unreachable and never really seemed to care about what’s was going on in this property. However things changed drastically since Emma Rogers Dutton started. She is very forthcoming and it feels like talking to a friend. I have seen massive changes in the property management and also have decided to extend my contract for the next academic year. Thanks a lot Emma!

Ramya · 28 March 2024

★★★★★ 4/5

Trustpilot

It’s been almost a year now since my…

It’s been almost a year now since my tenancy with loc8me Loughborough commenced. It wasn’t so much of a pleasant experience at the beginning. The presence of the management team was not felt at all and the negligence of the building was evident. However there has been a big improvement since Emma came on board. She has put a human face on loc8me and it’s really great for once dealing with a facility manager who is very accessible and quick to sort out complaints. This is all evident in the improvement of the facility management.

Aisha · 27 March 2024

★★★★★ 2/5

Trustpilot

Dissapointing Service

Would not reccomend this company. While the houses they provide are nice and the service before buying is great, they have lied and made fase promises along with bad services as you acquire the property. They take way longer to respond sometimes needing 2 reminders, a young man tried to help me today and instead of providing solutions to a problem I was lied about he had a lot of attitude.

Dylan · 3 September 2024

★★★★★ 5/5

Trustpilot

Friendly and Efficient!

Fern and the team have always been really easy to deal with and are always happy to help. Responses to queries are always fast as well! Thank you!

Rob · 7 June 2024

★★★★★ 5/5

Trustpilot

I have been dealing with Emma at loc8me…

I have been dealing with Emma at loc8me at the Loughborough branch carrying out work for her and her team, and can honestly say it's been a pleasure to work with them, they have helped me grow my business and gave me regular work and support. They've been absolutely brilliant and would highly recommend them to trades people and tenants as they care highly for the upkeep of their properties insuring the best possible conditions for their Tennants. Thankyou to Emma and all the Loc8me team.

N · 21 March 2024

★★★★★ 1/5

Trustpilot

If I could give 0 stars I would

If I could give 0 stars I would, absolutely avoid this company!!I am extremely disappointed with the management of loc8me regarding their handling of a persistent mice infestation in our property. Despite numerous complaints over the span of six months, the company has failed to take any effective action to address this serious issue.Living with mice in the kitchen for such an extended period has been not only unsanitary but also deeply unsettling. Despite our repeated attempts to bring attention to the problem, including multiple complaints and requests for assistance, the company has consistently neglected to take any meaningful steps to resolve the situation.Furthermore, their lack of response and failure to fulfill their responsibilities as property managers have created a significant breach of trust. It is unacceptable that tenants have been subjected to such substandard living conditions for such an extended period without any resolution.The frequent changes in management have only exacerbated the problem, creating a sense of instability and uncertainty among tenants. It is evident that the company's lack of consistency and professionalism has led to a complete breakdown in communication and accountability.I would strongly advise prospective tenants to reconsider renting from loc8me until they demonstrate a genuine commitment to addressing maintenance issues and providing a habitable living environment for their residents.The property is in Birmingham mostyn road for any of you who come across this property and want to rent

Samiha · 18 March 2024

★★★★★ 1/5

Trustpilot

Very bad experience with loc8me

Very bad experience with loca8me. They’re interested in one thing and that’s how much money they can leech out of you. They tried to force through roof repairs of £5000 onto our house. Strongly avoid this company as they will find any reason to take money off you. If you are unlucky enough to have signed a contract with this company like I did, please make sure to get a my deposits adjudicator to sort out your deposit at the end.

Matthew · 16 March 2024

★★★★★ 5/5

Google

I called up regarding some maintenance issues and Kai really helped out, getting the problem resolved very quickly. So impressed.

Dylan · 19 March 2026

★★★★★ 5/5

Trustpilot

Christian showed me around several…

Christian showed me around several properties today, he was extremely professional and very friendly, one of the best letting agents I have come across. Thank you Christian!!

Alegria · 10 June 2024

★★★★★ 1/5

Trustpilot

Avoid loc8me at all costs

Avoid loc8me at all costs. You will regret it otherwise.In a crowded market they manage to create business for themselves by being the cheapest service available to prospective landlords. This leads to them having the very worst properties owned by the most uncaring landlords.In my personal experience loc8me provide a sub standard service to the tenants and care only about protecting their landlords. They do this because they want to look out for their own interests but unless they change their business model they will soon go out of business. Just check out the reviews. It's all you need to know

John · 2 March 2024

★★★★★ 5/5

Trustpilot

Amy was really great

Amy was really great, she was patient and tried to accommodate my needs, such as viewing times and the type of place that I was interested in.

Nikita · 7 June 2024