loc8me Loughborough reviews

★★★★★ 5/5

Trustpilot

Flat 8 viewing

Jake was very helpful and welcoming with the viewing. He provided a positive attitude and was ready to answer any questions my friend and I provided. Had a great sense of humour and definitely sold the place :)

Layla-Rose · 1 June 2024

★★★★★ 1/5

Trustpilot

A Nightmare Experience with Loc8te Me

A Nightmare Experience with Loc8te Me - Avoid at All Costs!My tenancy with Loc8te Me began in September 2022, and I regretfully must share my horrendous experience with this letting agency. It was nothing short of a nightmare from start to finish.Issues Faced:Failed Move-In: To kick things off, no one from Loc8te Me showed up on the agreed move-in day. The house was in a deplorable state - dirty, full of other people's trash, missing furniture, and, shockingly, they tried to blame us for these issues.Maintenance Nightmares: Throughout our tenancy, we faced constant issues with the house. It was shoddily maintained, and getting contractors out was a never-ending ordeal. Our concerns were repeatedly ignored, leaving us in a state of frustration.Mold Problems: The property developed black mold in various places, including hallways, bedrooms, and bathrooms. Shockingly, it took Loc8te Me over five months to take any action to address this serious health hazard.Hidden Bills: In December 2022, we were suddenly informed that we had been going over bills, which came as a complete surprise since they had failed to inform us about this issue during the entire tenancy. This lack of transparency was inexcusable.Deposit Nightmares: The ordeal continued even after our tenancy ended. It took Loc8te Me a staggering three months to return our deposit, with no updates provided during this time. To make matters worse, they charged us for a non-existent mess and failed to justify these charges adequately.My experience with Loc8te Me was nothing short of a nightmare, and I strongly advise against renting with this agency. Their lack of professionalism, poor maintenance, and disregard for tenants' well-being were beyond disappointing. In particular, Saskia was utterly useless and unhelpful throughout the entire process. Save yourself the stress and avoid Loc8te Me at all costs.

Jakob · 30 October 2023

★★★★★ 5/5

Trustpilot

Jack and the team in the Leicester…

Jack and the team in the Leicester office have done a fantastic job of letting our homes this academic year. Communication is always excellent and the results speak for themselves! Would highly recommend the team in Leicester.

Colin · 12 June 2024

★★★★★ 5/5

Trustpilot

Eve and Amy accompanied me for my…

Eve and Amy accompanied me for my viewings! They were really nice and patient, explaining the details of each property! It was a really great experience! Special thanks to Eve and Amy!

Yiwen · 2 September 2024

★★★★★ 1/5

Trustpilot

Loc8me Manchester are a shambles

Loc8me Manchester are a shambles - do not use. There are many accommodation agencies out there - avoid this one. Read the other reviews! As a parent of a University Student in a house that demands 2.5k rent a month, it is a disgrace. They have no heating, condensation dripping down the windows, mouldy walls - they're freezing cold and have no hot water. Complaining is farcical. They wait in all day for people to (supposedly) turn up - they don't arrive. Office staff are incompetent. This is only a couple of months in. They can't get anything fixed. The property is unsafe, unhealthy - they are all getting sick. The only sensible course of action is external escalation. Avoid.

Sj · 16 October 2023

★★★★★ 1/5

Trustpilot

Terrible company

Terrible company, they will try and find way to charge you more. Worst company to deal with, AVOID LIKE THE PLAGUE - Lincoln Branch.

Yash · 30 April 2026

★★★★★ 1/5

Trustpilot

Awful experience

We have had an awful experience with this company as students and will not be using them again next year !! This is in their Loughborough branch. I can’t speak for other branches. I have seen reviews on here about the same assets manager that we have had and I can agree. They are awful. They are awful at communicating and get things wrong all the time. No keys ready, disgustingly dirty house that hasn’t been cleaned by move in day. Back door that doesn’t lock. Mould everywhere that they said they had fixed but that is not true. The people in higher positions are rude and do not care. They have poor communication with their landlords so things do not get sorted. We paid rent and the house was not liveable. Ended up doing a deep clean myself even after they said they then got cleaners in because it was disgusting. It stunk of smoke, smoke stained walls, water damage, windows that don’t open, back door that doesn’t lock, the list goes on and on. It is expensive rent for what we are being given and I think it’s disgusting that they expect students to just roll over and deal with it. They rave about their fancy expensive properties because they actually take care of those. Their sub par stereotypical student houses they couldn’t care less. Avoid at all costs if I were you.

Iz · 21 August 2024

★★★★★ 5/5

Trustpilot

I rent my house in Nottingham via…

I rent my house in Nottingham via loc8me. I have dealt with Christian who is quick and efficient to deal with my requests and has answered any questions I have very promptly! Would recommend. Thanks Christian

A · 10 June 2024

★★★★★ 5/5

Trustpilot

Such a lovely letting agent

Such a lovely letting agent! Aisha made us feel so welcome and provided us with an abundance of information. So so happy with our viewing today and look forward to our new home in Leeds :)

Amelia · 8 June 2024

★★★★★ 5/5

Trustpilot

Would 100% recommend!

Called up to book a viewing and was booked in straight away for the same week. Communication was great leading up the viewing even when I was struggling to find the properly. Amy was fantastic and showed me round multiple flats to make sure I knew what my options were. She was super helpful and on top of everything!

Caitlin · 21 October 2024

★★★★★ 5/5

Trustpilot

Bath Properties

Was shown three properties by Francesca, who very kindly drove us to the second and third locations. Despite the heavy rain we had found ourselves caught in, she was incredibly friendly and helpful.

Keisha · 4 February 2026

★★★★★ 5/5

Trustpilot

Had a smooth experience when moving out…

Had a smooth experience when moving out and Connor helped facilitate the process very well

Rosie · 23 June 2026

★★★★★ 5/5

Google

We had Darcey lead us through our house viewing. She was great was able to answer all our questions, and made it a very smooth viewing.

Benrick · 2 April 2026

★★★★★ 5/5

Trustpilot

Amy in Nottingham made the renting…

Amy in Nottingham made the renting process very smooth, I couldn’t recommend her more! She provided all the information necessary whilst keeping it stress free. Thank you🤍

Rose · 18 October 2024

★★★★★ 5/5

Trustpilot

Outstanding service

Loc8me, with Sam, Emma, Lydia and the team epitomizes excellence in the letting industry. Their quick response, proactive approach to maintenance, and professional service sets them apart from the rest. Keep up the excellent work! James

James · 15 May 2024

★★★★★ 1/5

Trustpilot

DO NOT RENT WITH THIS COMPANY

DO NOT RENT WITH THIS COMPANY. All five star reviews are clearly fake or from landlords to get their ratings up, if you’re a tenant stay well away. I would give 0 stars if possible.Here are problems we have faced so far: 1) They signed us to the wrong flat in the wrong building next door which we didn’t even view as they were running their company from students in coffee shops and no office so no communication or clue what is going on half the time.2. We reported maintenance issues time and time again as our flat smelt like literal sewage and nothing was ever done about it. Additionally our flats in the entire building have no bells/buzzers so you never know when there is a delivery and therefore miss every single package - their excuse was “it was never stated you’d have working doorbells when you signed up”….as if a doorbell isn’t a fundamental aspect of a block of flats. 3. We have now left our previous flat and have received a bill saying we owe the company £1800 from going over our bills inclusive package (which is already an additional 3k a year on top of our rent). Therefore implying we have used 5000 pounds worth of electric in the year in a one bed flat. They did the exact same to another tenant in the building. They have no proof of any meter readings and are still trying to claim this from us.They are literally scamming and robbing students blind please do not go with this company. We have found letters from the energy supplier saying they owe thousands of pounds it’s really suspicious and every single thing they say is lip service do not trust them.

Rebekah · 25 July 2024

★★★★★ 1/5

Trustpilot

DO NOT GO ANYWHERE NEAR THIS COMPANY

DO NOT GO ANYWHERE NEAR THIS COMPANY. (BRISTOL) I have just finished my tenancy with Loc8me, and I will advise everyone to stay away from this company. Myself and my housemates have had nothing but issues with Loc8me. We had multiple issues with the property when we moved in (July 2022) and we had issues until the end of our tenancy (June 2023). There was not a single day in the tenancy where we had no maintenance issues with the property. There are way too many maintenance issues we had in the space of a year to list, but I will mention a few. We arrived at the property and it was a state. Signs of drug use were obvious within the property as there were nitrous oxide canisters under the sofa cushions which were left there despite cleaners coming in to clean the place. We were informed that the previous tenants moved out the day before we moved in, so they did not even bother to check the property before we moved in. One of my housemates doors was completely smashed in when we moved in, with no door handle and no lock so they could not lock their room. We also arrived with mould and damp all over the house, and this was never sorted. They hired someone to gather a quote to get rid of the mould, that person came and we never heard anything about this again, so we lived with mould and damp for a whole year. We had to resort to buying mould remover, however the mould always grew back. This mould was due to the dodgy roof of the property which was causing water to leak into the house and into peoples bedrooms, and was not fixed until about 6 months if not more into our tenancy, despite the mould and damp issues within the bedrooms being reported the day we moved into the property a year ago, and no matter how much we complained this was not met with a matter of urgency, but we were met with rudeness and were treated like children and not adults. They had the impression that because we were students we should not be taken seriously, however we are switched on and fought back as much as we could to get the issues in the house sorted as this mould and damp was starting to affect people’s health and was making people contract respiratory problems. Also for a good 2 months at the start of the tenancy we had to wash dishes in the tiny bathroom sink as the sink in the kitchen did not work, despite us explaining this multiple times to loc8me, and it took them 2 whole months to resolve this issue. Additionally, the shower on the middle floor had problems from start to finish, with it being re-sealed about 5 times, which was causing the shower to leak and come through the ceiling causing the ceiling to fall apart, which was an extreme health hazard and we were very lucky that the ceiling did not eventually cave in due to the severe water damage. This was met with zero urgency. With one and a half months left on the tenancy, they decided to replace the shower, which had been extremely unsafe for well over a month at this point, meaning 8 people had to share 2 en-suites which were in peoples bedrooms for 3 months in total until the end of the tenancy. I really would advise people to stay away from this company. Myself and my housemates have had nothing but a bad experience with Loc8me and have nothing positive to say about this company. I am so happy the tenancy is over and that I will never have to deal with this pathetic excuse for a student housing company again. They also try to scam you out of your deposits charging you for the most stupid things, for example, they tried to charge us over £300 for redecoration due to the damp and mould on the walls which they should have removed themselves.

BW · 21 August 2023

★★★★★ 1/5

Trustpilot

Unprofessional and unhelpful agency

Loc8me took over the management of our house half way through the last year of our tenacy. We were told that the house was going to be completely refurbished and changed from a 4 bed to a 6 bed house after our tenacy was up. Loc8me created a WhatsApp group chat with the tenants in, only we were unable to respond in this chat as only admins could respond up until the last month of our tenancy. In this WhatsApp group we were bombarded with messages of various people coming to view or assess our property, which we would only be told about 24 hours before and given a wide time frame of "8am to 8pm". On one occasion, we were told to clean the property for a viewing on the house (despite the house not being worked on yet and was still a 4 bedroom house) I emailed saying that a few of the tenants were away bar one of us, and asked could we rearrange the viewing for a day the week after so we would have time to tidy the property. Loc8me emailed back saying that was fine, but come the next day, 3 people showed up. 2 to view the property and one to show them around. My housemate answered the door and overheard the agent saying it was already a 6 bedroom house, to which my housemate had to correct him and tell him it hadn't yet been renovated into a 6 bedroom house. Their agents and maintenance people were completely clueless as to what was going on. Countless emails of our concerns or queries were ignored, having never gotten a response, and we found that we would have to repeat ourselves constantly for the ones that were answered. When we eventually got sick of being ignored over email, and we rang up on an occasion or two, we were met with staff members, who had obviously taken a leaf from a politicians handbook, dodging questions left, right and center, never giving us a straight answer. When the last few weeks of our tenecy were on the horizon, we were sent "checking out guidelines', which consisted of a list of fees we would need to pay if it came down to it, such as £10 for a lightbulb replacement. We had been living at the property for 3 years and our previous landlords did not provide proper upkeep of maintenance. We again emailed and rang with concerns and queries and were again met with no straight answers and stress. In the end we got our whole deposit back, but that's not to say it didn't come with alot of stress and annoyance at the loc8me team for their unprofessional and shoddy management skills. I'd also like to note, my housemate has previously posted a bad review regarding the same issues, and a manager from loc8me rang her personally to argue with her decision to make that review, which shows nothing but a lack of customer service skills. Loc8me asked us to write a review, we are just being honest about our experience.

Ella · 19 July 2024

★★★★★ 5/5

Trustpilot

Amy was our rep today

Amy was our rep today. She was very chatty and welcoming. Made us very comfortable to ask questions and was easy to relate to. Overall she was a lovely person and we felt very welcome.

Fiorela · 23 May 2024

★★★★★ 1/5

Trustpilot

Absolutely dreadful Landlords (Leeds…

Absolutely dreadful Landlords (Leeds office )The flat rented was clean and tidy inside . Not well maintained outside at all . Repairs to plumbing and toilet needed completing the entire 12 months of lease and was never fixed . The office staff are rude unhelpful ignored messages and phone calls . When we left we cleaned and tidied and they lied saying it was dirty and we had stolen furniture so they withheld the deposit . Fortunately I took a dated video of the clean tidy flat with complete furniture to fight this decision . Would NOT recommend.

Charlotte · 12 July 2024

★★★★★ 5/5

Google

I needed to find a property quite quickly and loc8 me was an excellent choice. Heidi was amazing, Full of knowledge about the property and very friendly and helpful. She even assisted me with questions I had about the area . Thankyou Heidi and thankyou Loc8 me!

Sharon · 26 August 2023

★★★★★ 1/5

Google

Would not recommend renting with Loc8me at all and I will never rent with them again. I lived in a block of flats and there were countless issues throughout the year. The back door to the building was not secure for the majority of the year, meaning homeless people were able to gain access to the property multiple times and spent the night in the laundry room. Despite raising the issue multiple times I was ignored for months. The property manager was apparently ill- but appropriate cover had not been provided, so my messages were just ignored. On the night where I saw strangers inside the building I rang the emergency line in tears and they dismissed me telling me to ‘just try closing the door again’. Living on my own I felt incredibly unsafe. Because the car park was not gated off properly from the public road, the public were able to gain access. I had people smoking drugs directly below my window multiple times throughout the year. Loc8me did nothing. I had to involve the police. The lift was out of action for the entire year, despite UK building regulations specifying that properties with 2 or more floors must having at least one working lift (the building had 5 floors). This made moving in/ out, taking bins out and taking laundry to the laundry room in the basement very difficult. I had a viewing turn up unannounced, and yes I did monitor my emails very regularly, I was not notified. Maintenance work was done on the pipes without warning, meaning the water was temporarily not clean. I almost consumed and showered with dirty water. Took an hour of me running the water for it to clear. The number of bins was insufficient for the number of people in the building and so they were always overflowing. Half of the bins were always locked and therefore unusable and they weren’t emptied regularly enough. To top it off they tried to charge me for the rubbish that was left on the ground round the bins at the end of the year by holding some of my deposit. Completely against my contract and no written notice was provided as per my contract. I disputed it with the third party deposit protection and won the dispute! (Yes, that felt good) The property boasts a ‘gym’. The gym was not maintained at all, there was rubbish on the floor all year and an entire open suitcase left there for months at one point. The equipment was insufficient and didn’t work. A facility that was no doubt built into the rent but was completely unusable. Disgraceful service, completely overpriced and a direct exploitation of student tenants. They don’t even care for their tenants basic safety.

Hannah · 3 September 2025

★★★★★ 2/5

Trustpilot

We have had many handlers throughout…

We have had many handlers throughout our tenancy, when problems such as the fridge breaking down have arrived they have taken months to rectify the issues. Things such as the TV which were on our our contract that we’re supposed to be provided we’re only installed in the later half of the tenancy and so on. That being said, overall it has been an ok experience. Small issues such as being emailed in a semi threatening tone about rent arrears (which had been paid on direct debit) and even after calling and showing proof continued to occur because of their side of the system. We have now vacated, this process has thankfully been made easy due to one of their genuinely impressive employees: Emma. We will see how the process to receive our deposits will be, as we had heard some stories from previous tenants. If that runs smoothly too, I will be sure to bump the rating up to 3 or even 4 stars.

Bhargav · 25 June 2024

★★★★★ 5/5

Trustpilot

Christian is such an amazing person

Christian is such an amazing person. He has really been helpful in me securing an accommodation. His professionalism, expertise, and genuine care for clients makes him outstanding. He indeed deserves a pay rise.

Angie · 4 June 2024