Trusted Agent profile · Loughborough
★★★★★
763 reviews across 2 platforms
202 Ashby Square, Loughborough, LE11 5AA
Part of loc8me, see every office.
loc8me's office in Loughborough, at 202 Ashby Square, is rated 3.8 out of 5 across 763 reviews on two platforms, including 307 Google reviews rated 3.6.
Tell us what you need and we'll put you in touch. loc8me hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Loughborough.
Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
5/5
GoogleI was a bit nervous about the initial process but Heidi put me at complete ease and I couldn’t be happier. She is an absolute asset to your team - thank you SO much Heidi! 🤩 …
Hi Elli, Thank you so much for taking the time to write this review! I am very happy to hear that you have received a great service from loc8me and especially from our Lettings Negotiator Heidi! Sophie
5/5
TrustpilotChristian was great at my viewing with…
Christian was great at my viewing with loc8me, he had good knowledge on local areas and advised me on other housing options
Hi there,Thank you for the feedback, this will be sure to be passed onto Christian! We are glad to hear that you were exceptionally happy with his service.Many thanks,loc8me Team🍊
4/5
TrustpilotBridget was great!
While my housemates and I found ourselves with multiple issues with our house across the year, Bridget was very responsive and helpful, and ensured that these were resolved promptly!
2/5
TrustpilotJust let themselves in!
They didn’t give notice to view my son’s flat and let themselves in at a bad time! Totally unacceptable and also a security worry.
Hi Lemony, We’re really sorry to hear this, that’s not the experience we want for any of our tenants. Your concerns around notice and security are completely valid, and we take this seriously. We will look into what happened and make this right as quickly as possible. Many thanks, loc8me Team🍊
5/5
TrustpilotFreya was very helpful
Freya was very helpful, I loved that they kept direct contact with me via WhatsApp and supported me through the entire rental journey.
Hi Kenzy,Thanks for taking the time to leave the review, we appreciate your feedback. This will be passed on directly to Freya!Kind regards, loc8me
4/5
GoogleSuper friendly and helpful team. Our property manager Sophie is always quick to reply, and has made my two years with loc8me very pleasant. I have also enjoyed the perks that come with living with loc8me such as all the freebies, (Pizza, Wine, Douhgnuts, Vouchers etc), in addition to the social aspet of pre-parties and tickets to music events.
Dear Maya, Thank you so much for taking the time to write this review. I am thrilled to hear that you have had a great house experience with loc8me for the past two years. We endeavour to go above and beyond to ensure our tenants have a memorable experiencing whilst living with us. We would also like to thank you for being a great tenant throughout the past two years! Kindest Regards, Sophie
1/5
TrustpilotThe Hull office team is completely…
The Hull office team is completely useless. They have rude staff working for them, they have no regard or respect for black students. The rents are overpriced and not worth it. The staff are rude and not helpful. The Head Office is complicit in this as I sent a mail and no real action was taken. I will recommend that you don't rent a place from them
5/5
GoogleHaving lived with Loc8me since July, Emily who is my property manager has been nothing but useful! Getting maintenance sorted quickly and making sure the property is comfortable to live in. With this I have signed for another academic year to following this year! Thank you Emily
Good Afternoon Imogen, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Property Manager Emily! Kind Regards, Sophie
5/5
TrustpilotThank you Christian
Christian was informative and answered all the questions regarding the property. His professionalism and courtesy throughout made the viewing experience pleasant.
Hi Alma,Thank you for taking the time to leave your review! We are pleased to hear that Christian in Nottingham provided a positive experience for you; we have passed this feedback straight to the team!Many thanks,loc8me Team🍊
5/5
TrustpilotProfessional and friendly
Loc8me is professional, responsive, and friendly! I've had many positive interactions with the staff, especially Rachel and Kirsty. Can't recommend them enough.
Hi James,Thanks for leaving a review and recommending us!It’s always great to work with you and I hope our business relationship continues!Kind regards, loc8me
4/5
TrustpilotI’ve always been very happy with the…
I’ve always been very happy with the professionalism shown and grateful that Rachel is on top of any repairs/problems that arise.
Hi Chris,Thank you so much for your review! We are delighted to hear that your experience with loc8me has been so positive. Our team strives to be professional and proactive when it comes to any issue, and it’s wonderful to know that Rachel has showcased this.We will ensure to pass on this feedback to Rachel.Many thanks,loc8me Team🍊
5/5
TrustpilotHad a request reference parking issue…
Had a request reference parking issue which needed to be addressed..Fern was prompt in getting back to me with a potential solution.
Hi Mick, Thank you for taking the time to leave the review. We are delighted to hear that Fern resolved your issue quickly; we have passed on your feedback to her!Kind regards, loc8me
5/5
GoogleChristian showed us around the property, and was very helpful in answering our questions
Thank you for your feedback! We’re glad Christian was able to help and answer all your questions during the viewing. We appreciate you sharing your experience! Molly
5/5
TrustpilotAmy was nice and very friendly
Amy was nice and very friendly. She gave me every detail and showed me around easily, we had a great conversation too
Hey Oyamide, Thank you for your review! We hope you continue to enjoy Amy's service throughout your signing process.Kind regards, loc8me
5/5
TrustpilotChristian
Christian showed me the apartment. Very pleasant and friendly, made me feel very comfortable and answered all my questions. It was an amazing experience thank you!
Hi Gloria, Thank you for your lovely review! We’re so pleased to hear Christian made you feel comfortable during your viewing and answered all your questions, we’ll be sure to pass this on to him. Many thanks, loc8me Team🍊
5/5
TrustpilotEmma is a fantastic property manager…
Emma is a fantastic property manager and quickly responded to our maintenance request to fix our dishwasher. Such a kind person too.
Hi Jake, Thank you for taking the time to leave your feedback! We're delighted to hear Emma has provided you with quick and personable customer service with regards to your maintenance. Kind regards, loc8me
5/5
TrustpilotGreat Service
Emma is a great property manager. She very helpful when we had a leak in our bathroom and responded quickly! Thanks Emma!
Hi Adam, Thank you for your positive feedback. We are delighted to hear that Emma provided such great assistance when you experienced a leak in your bathroom.Kind regards, Siobhan - Branch Manager
5/5
TrustpilotFriendly and helpful experience
Amy was really lovely showing me around the property, really informative and answered all my questions 😊made the process very easy
Hi Natalia,It's fantastic to know that Amy, from the Nottingham Branch, provided such supportive and smooth sailing experience whilst on a viewing!Many thanks,loc8me Team🍊
1/5
GoogleWorst experience, the worst agent ever dealt with in my life! They decided to change the internet providers for our flat without notifying us despite knowing it would be gone for 22 days!!! Imagine leaving without internet for this long while working/studying from home. No temporary solution was provided or even offered and they were not responsive and they were not honest when we asked them about the waiting period. Very bad and unreliable be careful. Don't book with them!!!
Hi Leen, I want to begin by sincerely apologising for the frustrating experience you had with our services. Your feedback is invaluable to us, and I'm truly sorry that we fell short of your expectations. We understand the importance of a stable internet connection, especially when many people are working and studying from home. The new wifi has been installed within the building to benefit all tenants as it will be a much better connectivity. I also deeply regret that we did not provide any temporary solutions or offer assistance during this challenging time. We should have been more proactive in finding a resolution to minimise the inconvenience you experienced. I want to address your concerns about our responsiveness and honesty. It's essential for us to be transparent and responsive to our tenants' needs, and we clearly failed in this regard. I assure you that we will review our internal processes and work on improving our communication and responsiveness to prevent such issues from happening in the future. Please feel free to contact us at siobhan@loc8me.co.uk, and we will make every effort to address your concerns promptly. Once again, I apologise for the inconvenience you've experienced, and we will use your feedback to drive positive changes in our services. Kind Regards, Sophie
1/5
GoogleTerrible service no sign of professionalism, once when I was on the phone to them and they rudely interrupted me. When I asked them to please let me finish she said “don’t tell me what to do”. There have been many more instances of them being extremely rude. Also they advertise to students but expect rental payments before we get our student finance. They also do not provide small appliances like toasters and kettles even though the house rent is over £8000. You’re better off going to luxurio and getting proper treatment.
Hi Firdaus, We sincerely apologise for the negative experience you've had with our service. Your feedback is important to us, and we are committed to addressing your concerns. First and foremost, we deeply regret any instances where our team was perceived as unprofessional or rude. This behaviour is not in line with our company's values, and we will be conducting internal training and discussions to ensure all our staff members maintain the highest level of professionalism and respect when interacting with our valued tenants. Unfortunately it is company policy to not allow keys to be given out without rental payments, and your contract does also disclose this information. In regards to the provision of small appliances, we are constantly reviewing our offerings to enhance the living experience for our tenants. We appreciate your input on this matter and will consider the inclusion of such amenities in our future rental properties. We genuinely value your feedback and hope that you will give us the opportunity to rectify these issues in the future. We are committed to providing a better experience for all our tenants and would appreciate the chance to make amends. Please feel free to reach out to our Branch Manager directly if you have any further concerns or suggestions. Thank you, Sophie
5/5
TrustpilotZach and Caitlin were really…
Zach and Caitlin were really knowledgeable and took care taking us around all the property viewings. Really appreciated all their help.
HI Lily,Thanks so much for the lovely feedback. It is great to hear that Zach and Caitlin have been knowledgable and caring when assisting on your house hunt - We have passed this back to them!Many thanks,loc8me Team🍊
1/5
TrustpilotTerrible service
Terrible service. They will charge you an exorbitant amount for bills "overuse", despite being bills inclusive. Forget your deposit once you pay, it is gone. Maintenance will show up unannounced. The carpets were stained, and the kitchen had a horrible smell. Once had a mice problem that took forever to be taken care of. Bathroom mould that was charged to us. The staff is horrible, rude and unprofessional. Many underhanded clauses in the contract. One of the worst experiences of my life. Never want to have anything to do with them ever again.
Hi there,Thank you for taking time to leave us a review! We will ensure to pass on your positive feedback to Christian.Many thanks,loc8me Team🍊
5/5
GoogleThe service I received from Lo8me was exceptional! Conor was very patient and kind with me, I would definitely recommend this lettings agency to anyone who wants to have a nice hassle free house!
Hi Dora, Thank you so much for taking the time to write this review! I am very happy to hear that you have received a great service from loc8me and especially from our Asset Manager Conor. Sophie
4/5
GoogleGreat Service, apart from a delay in signing the contract, the team, especially Emma have been more then friendly and helpful throughout my move in process.
Thank you, for your review, we are really pleased you have had a positive experience
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Tell us what you need and we'll put you in touch. loc8me hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Loughborough.
