Trusted Agent profile · Loughborough
★★★★★
821 reviews across 2 platforms
202 Ashby Square, Loughborough, LE11 5AA
Part of loc8me, see every office.
loc8me's office in Loughborough, at 202 Ashby Square, is rated 3.9 out of 5 across 821 reviews on two platforms, including 365 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. loc8me hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Loughborough.
Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
5/5
TrustpilotMarkhim was very helpful showing me…
Markhim was very helpful showing me around whilst viewing the flat and it was the quickness of getting moved in
Hi David,It is great to hear that you have had a smooth and quick move in with us and that Markhim stood out to you in the hunt for your home away from home.Many thanks,loc8me Team
5/5
TrustpilotCohen is so helpful
Cohen is so helpful! He is kind and so friendly to answer all the question we asked😆At first we went to the wrong place, he drove to pick us up as soon as he knowed.
5/5
TrustpilotChristian was really amazing and…
Christian was really amazing and helpful, friendly & funny really made it a great experience viewing the rooms. I’m super satisfied with his service
Hi Cheb,Thanks for your kind words!We always try our best to be professional, helpful and friendly so it is great that it is recognised in Christian!Many thanks,loc8me Team🍊
5/5
TrustpilotWhat a tour
Incredible experience very informative Amy was amazing, answered all questions was great with communication and very friendly
Hi Jack, Thank you for taking the time to leave a review and it is great to hear that you had a positive experience with us on your viewing with Amy - I will make sure to pass on the amazing feedback!Many thanks,loc8me Team🍊
5/5
TrustpilotLaurence Sensier
Laurence is a professional individual that offers the best quality service. I would highly recommend him for your property needs.
Hey Mohamed, Thank you for taking the time to leave your review. We are delighted to hear that Laurence offered you quality service! We will be sure to pass this feedback to him. Kind regards,loc8me
5/5
TrustpilotRosy was very polite and informative
Rosy was very polite and informative. I appreciated the time taken to deal with my issue and given many solutions to my issue
Hi Marcus,We really appreciate you leaving a positive review about your experiences with the Accounts Team, Rosy in particular. I will ensure this is passed on for you!Many thanks,loc8me Team🍊
5/5
TrustpilotSuper friendly agent Josh
Josh was friendly, knowledgeable and great fun as he took us around to view properties.
4/5
TrustpilotLoc8me experience
Our property manager Emma Rogers-Dutton has been hugely helpful in fixing any issues we have had in our flat as well as going the extra mile.
Hi Cameron, It's great to hear about your positive experience with your property manager Emma. Thank you for your valuable feedback. Many thanks,Siobhan - Branch Manager
1/5
GoogleWe have checked out the GraceDieu court for more than 2 months but the deposit has not been returned to us so far. When we asked the staffs of Lock8me Loughborough. They cannot answer when then deposit will be refunded to us. When we keep asking, they just asked us to check the landlord. Come on, Lock8me is the property agent for us including checkin and checkout and they handle all the details of rental fee and deposit but now it seems they have no responsibility nor work to follow this outstanding issue.
Hi Simon, We are sorry to see that you have left us a 1* google review. Unfortunately I cannot find you on our system, to be able to call you regarding the issues encountered. If you could please call us on 01509 239099, or alternatively email our Branch Manager Siobhan on the following email siobhan@loc8me.co.uk. We would love to be able to rectify your issues. Thank you, Sophie
5/5
GoogleI was a bit nervous about the initial process but Heidi put me at complete ease and I couldn’t be happier. She is an absolute asset to your team - thank you SO much Heidi! 🤩 …
Hi Elli, Thank you so much for taking the time to write this review! I am very happy to hear that you have received a great service from loc8me and especially from our Lettings Negotiator Heidi! Sophie
5/5
TrustpilotChristian was great at my viewing with…
Christian was great at my viewing with loc8me, he had good knowledge on local areas and advised me on other housing options
Hi there,Thank you for the feedback, this will be sure to be passed onto Christian! We are glad to hear that you were exceptionally happy with his service.Many thanks,loc8me Team🍊
4/5
TrustpilotBridget was great!
While my housemates and I found ourselves with multiple issues with our house across the year, Bridget was very responsive and helpful, and ensured that these were resolved promptly!
2/5
TrustpilotJust let themselves in!
They didn’t give notice to view my son’s flat and let themselves in at a bad time! Totally unacceptable and also a security worry.
Hi Lemony, We’re really sorry to hear this, that’s not the experience we want for any of our tenants. Your concerns around notice and security are completely valid, and we take this seriously. We will look into what happened and make this right as quickly as possible. Many thanks, loc8me Team🍊
1/5
GoogleUseless with maintenance and enquiries unless it's extremely urgent. Scummy when it comes to deposits. Id give 0 stars if I could.
5/5
TrustpilotFreya was very helpful
Freya was very helpful, I loved that they kept direct contact with me via WhatsApp and supported me through the entire rental journey.
Hi Kenzy,Thanks for taking the time to leave the review, we appreciate your feedback. This will be passed on directly to Freya!Kind regards, loc8me
4/5
GoogleSuper friendly and helpful team. Our property manager Sophie is always quick to reply, and has made my two years with loc8me very pleasant. I have also enjoyed the perks that come with living with loc8me such as all the freebies, (Pizza, Wine, Douhgnuts, Vouchers etc), in addition to the social aspet of pre-parties and tickets to music events.
Dear Maya, Thank you so much for taking the time to write this review. I am thrilled to hear that you have had a great house experience with loc8me for the past two years. We endeavour to go above and beyond to ensure our tenants have a memorable experiencing whilst living with us. We would also like to thank you for being a great tenant throughout the past two years! Kindest Regards, Sophie
1/5
TrustpilotThe Hull office team is completely…
The Hull office team is completely useless. They have rude staff working for them, they have no regard or respect for black students. The rents are overpriced and not worth it. The staff are rude and not helpful. The Head Office is complicit in this as I sent a mail and no real action was taken. I will recommend that you don't rent a place from them
5/5
GoogleHaving lived with Loc8me since July, Emily who is my property manager has been nothing but useful! Getting maintenance sorted quickly and making sure the property is comfortable to live in. With this I have signed for another academic year to following this year! Thank you Emily
Good Afternoon Imogen, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Property Manager Emily! Kind Regards, Sophie
5/5
TrustpilotThank you Christian
Christian was informative and answered all the questions regarding the property. His professionalism and courtesy throughout made the viewing experience pleasant.
Hi Alma,Thank you for taking the time to leave your review! We are pleased to hear that Christian in Nottingham provided a positive experience for you; we have passed this feedback straight to the team!Many thanks,loc8me Team🍊
5/5
TrustpilotProfessional and friendly
Loc8me is professional, responsive, and friendly! I've had many positive interactions with the staff, especially Rachel and Kirsty. Can't recommend them enough.
Hi James,Thanks for leaving a review and recommending us!It’s always great to work with you and I hope our business relationship continues!Kind regards, loc8me
4/5
TrustpilotI’ve always been very happy with the…
I’ve always been very happy with the professionalism shown and grateful that Rachel is on top of any repairs/problems that arise.
Hi Chris,Thank you so much for your review! We are delighted to hear that your experience with loc8me has been so positive. Our team strives to be professional and proactive when it comes to any issue, and it’s wonderful to know that Rachel has showcased this.We will ensure to pass on this feedback to Rachel.Many thanks,loc8me Team🍊
5/5
TrustpilotHad a request reference parking issue…
Had a request reference parking issue which needed to be addressed..Fern was prompt in getting back to me with a potential solution.
Hi Mick, Thank you for taking the time to leave the review. We are delighted to hear that Fern resolved your issue quickly; we have passed on your feedback to her!Kind regards, loc8me
5/5
TrustpilotAmy was nice and very friendly
Amy was nice and very friendly. She gave me every detail and showed me around easily, we had a great conversation too
Hey Oyamide, Thank you for your review! We hope you continue to enjoy Amy's service throughout your signing process.Kind regards, loc8me
5/5
GoogleChristian showed us around the property, and was very helpful in answering our questions
Thank you for your feedback! We’re glad Christian was able to help and answer all your questions during the viewing. We appreciate you sharing your experience! Molly
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. loc8me hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Loughborough.
