Trusted Agent profile · Loughborough
★★★★★
822 reviews across 2 platforms
202 Ashby Square, Loughborough, LE11 5AA
Part of loc8me, see every office.
loc8me's office in Loughborough, at 202 Ashby Square, is rated 3.9 out of 5 across 822 reviews on two platforms, including 365 Google reviews rated 3.7.
Tell us what you need and we'll put you in touch. loc8me hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Loughborough.
Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
5/5
TrustpilotRik and Izzy have been amazing…
Rik and Izzy have been amazing throughout my tenancy and have helped with any issues I’ve had
Thank you for your kind words about Rik and Izzy. We are thrilled to hear that they have been amazing throughout your tenancy and have been able to assist you with any issues you've encountered.Kind regards, Siobhan - Branch Manager
1/5
GoogleA terrible letting agency which has shown no regard to student welfare, repairs have taken months at times to be carried out. Any correspondence that does not involve rental payments are usually ignored. Fire alarms within the property have also not been working which raises some ethical questions into the companies practice.
Dear Y S, I am sorry to hear about your experiences with us and I would like to investigate this for you. Please can you contact me on my email sophie@loc8me.co.uk. Kind regards, Sophie
1/5
GoogleReally poor standard, they don’t fix anything and are second-rate when it comes to communication. Overpriced and not worth it at all. I won’t be using them again!
5/5
TrustpilotI work with Daniel at Loc8me he’s very…
I work with Daniel at Loc8me he’s very professional and a pleasure to do business with
Thank you for taking the time to leave your review! We are delighted to hear that Daniel has been a pleasure to work with; we have passed this feedback directly to him.Kind regards, loc8me
5/5
TrustpilotI experienced great service from jimmy…
I experienced great service from jimmy morris at the Leicester branch, he was professional and very helpful
Thank you so much for your feedback, Sarah! We're thrilled to hear that Jimmy Morris at our Leicester branch provided you with great service. We pride ourselves on our professionalism and dedication to helping our customers, and it's fantastic to know that Jimmy exemplified these qualities during your experience with us. If you ever need assistance in the future or have any questions, please feel free to reach out. We're here to help!
5/5
Googlethis is the 3rd time that i have lived with loc8me and i have always had great experiences. the office staff are always really helpful and happy and have always helped with any issues that might of occurred. always had a great service from the maintenance team who seem very knowledgeable and very proficient.
Good to hear Rob. Thanks for your feedback.
5/5
TrustpilotThank You
Kush has been very helpful from beginning to end. An asset to the company Would recommend
5/5
TrustpilotGreat service especially from Emma…
Great service especially from Emma (Birmingham) always ready to help and resolve any issues efficiently
Hi there,Thank you for leaving a review! We're thrilled to hear that Emma was so helpful. We strive to provide the best service possible, and it's great to know that Emma made a positive impact on your experience.Many thanks,loc8me Team🍊
5/5
GoogleWhen looking for a new accommodation at the end of my tenancy Heidi provided nothing but 10/10 customer service, really helpful and highly recommend for any housing problems!
Hi Benjamin, Thank you so much for taking the time to write this review! I am very happy to hear that you have received a great service from loc8me and especially from our Lettings Negotiator Heidi! Sophie
5/5
GoogleBig up Loc8me. Really friendly, quick and professional when it came to looking for a house for final year. Special creds to Imogen our property manager who was always happy to help whenever we had any issues or questions.
Good Afternoon Stephen, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Property Manager Imogen! Kind Regards, Sophie
5/5
TrustpilotNo complaints to be had
No complaints to be had. Jimmy very helpful in finding us great accommodation 👍
Hi James, Thank you for your kind words! We're glad to hear that you are pleased with your flat in Leicester and that Jimmy was so helpful. Your recommendation means a lot to us. If you need any further assistance or have any questions in the future, don't hesitate to reach out. We're here to help!Kind regards, Jack - Branch Manager
5/5
GoogleProperty manager Rik, has been of great help in addressing any issues in a timely and efficient manner.
Thank you Ralph for your review we are really pleased you have had a good experience with Rik. Many Thanks Siobhan Branch Manager
5/5
GoogleHad a really enjoyable experience staying with loc8me. Jack D helped us find a property promptly and the property manager ensured everything was handled in good time!
Hi Jack, Thank you so much for taking the time to write this review! I am very happy to hear that you have received a great service from loc8me and especially from our Lettings Negotiator Jack D! Sophie
5/5
Trustpilotamazing viewing
amazing viewing. amy was very welcoming and showed us everything at graduation house
Hi Connor,It is great to hear your positive experience with viewing Graduation House in Nottingham with Amy! The feedback has been passed on to Amy.Many thanks,loc8me Team🍊
5/5
TrustpilotGreat communication cynthia was a great…
Great communication cynthia was a great help as well
Hi Salah,Thank you for taking time to leave a review for Cynthia, we will forward this on to her to keep up the good work!Many thanks,loc8me Team
5/5
TrustpilotReally great and friendly
Really great and friendly. Responded quickly and helped with any queries I had.
Hi Megan,Thank you for taking time to leave a review - We take great pride in our communication so it is great that it is recognised!Many thanks,loc8me Team🍊
5/5
TrustpilotFantastic viewing with Amy today
Fantastic viewing with Amy today, very friendly and answered all my questions
Hi Dylan,Thank you for the feedback, this will be sure to be passed onto Amy! We are glad to hear that you were happy with her service and all your questions were answered.Many thanks,loc8me Team🍊
5/5
GoogleLoving the support and help I’ve been receiving from Loc8me since I’ve been moved into my new house. Especially with the help of Reiss OC and all the social media exposure he’s been promoting on his Instagram.
Good Morning Joe, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Lettings Negotiator Reiss! Kind Regards, Sophie
1/5
GoogleDO NOT LIVE WITH LOC8ME. This year we received countless issues with nearly every appliance in the house. The company, in response, wrongly tried to charge us for their upkeep and maintenance. This involved no heating or hot water for a period of time over winter. When confronted they failed to give any justification for the bills. They will also take all your deposit and some, to pay for their own decorating and cleaning costs of the property. Overall, and unprofessional and money hungry company. GO ELSEWHERE! UPDATE: Despite 3 emails,and 2 WhatsApp messages regarding our deposit return, Loc8me have still not responded since the 31/7/19 and have yet to pay any of it back to us.
1/5
GoogleHaving lived with Loc8me this last year, all I can say is to go with another company. We moved into a newly renovated house that had clearly been rushed to be finished. When we moved in there were still things to be sorted, such as a non-existant driveway and holes around plug sockets. We repeatedly had problems. The boiler played up constantly, and we had several weeks without heating during the winter. Not ideal during exams! There seems to be a lack of communication between the reps, landlords, and the company. Some of these reviews are sketchy, clearly Loc8me are trying to bump up their ratings. Do not live with Loc8me, it's not worth the hassle.
5/5
GoogleI currently rent a student house from Loc8 me with Craig as a property manager, all issues are sorted out really quickly and he's very helpful and friendly. 10/10 love Craig and have signed on with Loc8 me for a second year just so I don't lose him.
Hi Heidi, Thank you so much for taking the time to write this review. I am thrilled to hear that you have had a great house experience with loc8me and with your property manager Craig. We endeavour to go above and beyond to ensure our tenants have a memorable experiencing whilst living with us. We would also like to thank you for being a great tenant throughout the year, and we are very happy that you have also re-signed your existing property with us! Kindest Regards, Sophie
1/5
Google*PLEASE READ* I've lived in Loughborough for 4 years and, as well as many of my friends, rented from Loc8me for 1 year. They have been the worst letting agent I have heard of or come into contact with by a distance and here's why: 1) Maintenance The service can be incredibly slow. Despite it being in the contract to handle issues with the properties, it may well take weeks to repair your white goods. We fortunately never had a broken boiler, but from the speed it took to fix a fridge I think it would have been a very cold winter. 2) House quality This is an agency that does not understand that natural wear and tear happens, and so when they spend £100 on putting in a kitchen, they do not seem to take any responsibility when it starts to fall apart. This comes down to not being honest with the quality of workmanship they put into a renovation. 3) It's not over at the end of the tenancy Loc8me and their agents are very difficult to reason with, partly due to lack of replies, and partly because the replies you do get are unreasonable and unexplained. 2 of my friend's houses were told that, not only were they not getting their deposit back, but they owed Loc8me over a thousand pounds of damages. One of the houses had taken picture of the property before, showing that the condition was identical to before and so Loc8me had no ground to theaten the tennants with such a fine. The other house unfortunately are still trying to get replies and answers from the company, I will encourage them to also leave reviews to keep you updated with how that goes... If Loc8me read this, I sincerely hope that they sort out their handling of tenants and unreasonable landlords at the end of tenancies if they wish to stay in the Loughborough student letting market.
1/5
GoogleDid not have a good experience with this company. We had multiple issues with the house such as no heating and no hot water as well as problems with electrical supplies. When reported it took a long time for them to be resolved. We were also charged for the heating to be fixed and when we asked why there was no justification. Our deposits have been taken and when questioned about it they have not responded. They are charging us for repairs on the house that we’re not cause because of us but instead due to the fact the construction on the house was rushed. Don’t live with locate me.
1/5
TrustpilotSuch a poor and worst in town
Such a poor and worst in town. The only proper thing they use to do on time is Rent collection. I recommend no one to take accommodations with this honest and smart agency. I been struggling till now couldn’t find replacement tho, instead of staying with this agency better be homeless.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
