Trusted Agent profile Β· Loughborough

loc8me Loughborough reviews

3.8

β˜…β˜…β˜…β˜…β˜… Good

762 reviews across 2 platforms

202 Ashby Square, Loughborough, LE11 5AA

loc8me's office in Loughborough, at 202 Ashby Square, is rated 3.8 out of 5 across 762 reviews on two platforms, including 307 Google reviews rated 3.6.

Google logo

3.6 / 5

307

Reviews on Google

This office

Trustpilot logo

455

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Loughborough office, from every platform, shown as written. First names only.

4/5

Google

Had issues with wifi in first half of the year, but once eventually sorted everything was fine. Property manager, Craig, was always quick to respond via the house groupchat about any issues we had, good service overall

Oliver Β· 26 August 2020

Agent replied Β· 25 August 2024

Hi Oliver, Thank you so much for taking the time to write this review. I am sorry to hear that you had some issues at the start of your tenancy, however I am glad to hear that your property manager Craig resolved these issues for you! We endeavour to go above and beyond to ensure our tenants have a memorable experiencing whilst living with us. We would also like to thank you for being a great tenant. ​​​​​​​ Kindest Regards, Sophie

5/5

Google

Great experience letting a house! Jack D was very helpful throughout the entire process!

Next Β· 26 August 2023

Agent replied Β· 25 August 2024

Hi, Thank you so much for taking the time to write this review! I am very happy to hear that you have received a great service from loc8me and especially from our Lettings Negotiator Jack! Sophie

5/5

Google

My second year at uni was made easier due to having a great relationship with LOC8ME, making the renting process simple. Alec especially went above and beyond to help us out if we had any problems.

Dan Β· 26 August 2020

Agent replied Β· 25 August 2024

Hi Dan, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Lettings Negotiator Alec! Kind Regards, Sophie

5/5

Trustpilot

House viewing

We had a house viewing with Laurence today who was friendly and welcoming very informative. We are very happy with our experience today

Charlotte Β· 25 October 2024

5/5

Google

The first time I've used Loc8 me and I've been really impressed. Sophie our property manager has sorted any issues we had out super quickly and the property was immaculate when we moved in.

Megan Β· 10 December 2020

Agent replied Β· 9 December 2024

Hi Megan, Thank you so much for taking the time to write this review. I am very happy to hear that you have had a good experience so far! It was lovely to meet you, and we hope you have an enjoyable experience with loc8me this year. Kind Regards, Sophie

1/5

Trustpilot

Avoid

Could not emphasise this enough but stay away. They have been trying to lie about rent payments to get more money off us. It is near impossible to get a response to a phone call, email or text. Would avoid at all costs

Ewilson Β· 27 September 2023

5/5

Trustpilot

cynthia and lily customer service was…

cynthia and lily customer service was fantastic

Luca Β· 21 May 2025

5/5

Trustpilot

Kush

KushKush has provided a way to considered our needs and diligently pushed for us to be satisfied. He has been considerate and patient with us and I am really grateful as most would continue to another potential tenant without any consideration. For this I am extremely grateful

Semilogo Β· 16 May 2023

1/5

Trustpilot

Shambles.

Shambles.Nottingham office ineffective and unresponsive.

RRH Β· 13 January 2024

Agent replied Β· 16 June 2024

We are disappointed to hear that you haven't had a great experience with loc8me, our Branch Manager would like to give you a call. As we are unable to trace you as a tenant, please contact the office at your earliest convenience on 0115 671 3808.

5/5

Google

Sophie ,Emma ,fern and the team are always helpful and on the end of the phone when needed. Great service πŸ‘Œ …

Steven Β· 26 August 2022

Agent replied Β· 25 August 2024

Thank you Steven!!

5/5

Google

Great service! Imogen helped out with everything from start to finish, made the whole experience perfect… Would defo use this company again!

Liam Β· 26 August 2022

Agent replied Β· 25 August 2024

Good Morning Liam, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Property Manager Imogen! Kind Regards, Sophie

5/5

Google

We have lived with Loc8me this year and have found them very accommodating. They are quick to respond to any maintenance issues and our property manager, Siobhan Stretton, is friendly and always available when required.

Tink Β· 13 January 2020

Agent replied Β· 11 January 2025

Great to hear Tink. Thanks

5/5

Google

Loc8me are a professional & enthusiastic company, offering an all round Property Management & lettings service. Staff are committed and dedicated to supporting both tenant & landlord. Sophie our Property Manager looks after all aspects of our portfolio, she sorts all queries and issues in a quick and efficient manner. Thank you all for your continued support, keep up the great work. Dansar Lettings

Dansar Β· 26 August 2020

5/5

Google

She’s lovely as always

Vanessa Β· 24 May 2025

5/5

Google

Loc8me were a great company to deal with - really looked after my daughter during her Tenancy and were always on hand for maintenance and any other issues - thoroughly recommended!

Charles Β· 23 October 2020

Agent replied Β· 22 October 2024

Hi Charles, Thank you so much for taking the time to write this review. I am very happy to hear that you and your Daughter have received a great service from loc8me. Kind Regards, Sophie

4/5

Trustpilot

My experience with loc8me was very…

My experience with loc8me was very positive. I applied for an apartment and paid the Β£200 deposit. Unfortunately due to my own fault, I could not secure a guarantor. Loc8me was fast to refund my deposit. I found that they was very helpful.

B-Leigh Β· 6 June 2023

2/5

Trustpilot

Arrived late at the property

Arrived late at the property, then proceeded to give us the wrong price for the year we specifically asked for. Went through another provider for these reasons.

Will Β· 30 May 2024

5/5

Trustpilot

Kornelia in the Leicester office always…

Kornelia in the Leicester office always goes above and beyond and has looked after us all incredibly well! So much so, we’re staying for next year!

Danielle Β· 12 June 2024

1/5

Google

They're great when you're trying to find a property. They're ok when you need repairs. But they will charge you for all damages a property has when you left, even if the property was in a poor state when you moved in. Make sure you let them know about all the damages you find so you have evidence. They take videos but take your own too.

Stephen Β· 27 August 2018

5/5

Trustpilot

Laurence welcomed into a lovely and…

Laurence welcomed into a lovely and showed around the place. Answering questioning perfectly. Would use Loc8me again.

Gabriel Β· 25 October 2024

1/5

Trustpilot

Would not rent with Loc8me again

Poorly run company. Who did not hold deposit in a 'Deposit Protection Scheme'. Difficult to get hold of to raise maintenance issues, the online portal just seems to generate tickets that do not get resolved. No Carbon Monoxide alarm. Only now just registering properties correctly as HMO's and fitting emergency lighting etc, but its all a little too late

Jack Β· 27 November 2020

5/5

Google

Loc8me has been wicked all year. The whole team is really helpful and friendly but Alec stands out the most for me! Always there to help

Reynold Β· 12 January 2021

Agent replied Β· 11 January 2025

Hi Reynold, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Lettings Negotiator Alec! Kind Regards, Sophie

5/5

Google

Loc8me were really helpful in finding me a house, I have lived with them for two years now and I've really enjoyed my experience. Very quick to respond to maintenance and always willing. The lettings team were quick to find me the perfect house while the property managers are always on hand to help with any queries! Thanks guys

Crescenzo Β· 26 August 2020

5/5

Google

Loc8me are pretty cool - they have some great houses on offer , would ask for Alec for a viewing if you ever go there!

India Β· 12 January 2021

Agent replied Β· 11 January 2025

Hi India, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and especially from our Lettings Negotiator Alec! Kind Regards, Sophie

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