loc8me Loughborough reviews

★★★★★ 1/5

Google

DREADFUL, AVOID AT ALL COSTS! Had a terrible year renting with loc8me, would give 0 stars if i could. The following are some of the main issues we encountered (there was not enough space to list them all)... Staff were rude, repairs took forever, they gave workmen a key and told them they could let themselves into our hours even though we stressed numerous times that we did not give consent for this to happen. Had one member of staff illegally enter the property in order to try and argue with one of my house mates. Additionally, they tried to blackmail us threatening to email our guarantors regarding drugs in the property (none were ever seen/found) when we refused to pay for scrapes on a toilet cistern lid that we had not caused. Then at the end of the tenancy they tried to keep the £750 deposit and bill us an additional £500, when we asked for invoices and receipts they suddenly removed over £500 for various 'admin errors' on their side. Been an absolute joke of a year, i have not enjoyed my time with loc8me, i will not be renting with them again and i strongly recommend others to look elsewhere. Additionally, several of their 5 star reviews on google are written by their own staff (highly illegal). For example, here are some written by Siobhan Stretton (see photos attached) claiming that she is a student apparently renting at four different loc8me locations across the country at one time, when she in fact she actually works there (see final image, a screenshot from their website)

Alex · 13 January 2020

★★★★★ 5/5

Trustpilot

Loc8me were extremely helpful

Loc8me were extremely helpful with helping us find a property, they answered all our questions and were so friendly and helpful. They really made sure we had a good experience looking around houses and had detailed knowledge of each property. Would definitely recommend

Ollie · 31 May 2024

★★★★★ 5/5

Google

Had some house viewings with Christian, great service

Kimathi · 16 June 2026

★★★★★ 5/5

Google

Great conversation and showings from Christian 👍 …

Cerys · 16 June 2026

★★★★★ 1/5

Trustpilot

Awful people who work there

Freya Waters and Freya Watson were both condescending, sarcastic and persistent despite us saying no to wanting additional house mates.

JD · 25 September 2024

★★★★★ 5/5

Google

Easiest letting agent I’ve ever used, a breath of fresh air. Megan was especially helpful getting my flat mates and I settled in.

Alex · 12 January 2022

★★★★★ 4/5

Trustpilot

I am happy and satisfied with the…

I am happy and satisfied with the service that was provided by the property people. Specially Laurence, he was good and professional with his work and answered all the questions very patiently. It was very helpful. Thank you.

Ashu · 19 August 2024

★★★★★ 1/5

Trustpilot

Nightmare

The worst letting agents I've ever come across. They are rude, never fix problems, overpriced. Honestly guys, save yourself the hassle and go with someone more professional. You only have or take a deep look at the Google reviews to prove they are fake.

Fahid · 30 April 2024

★★★★★ 5/5

Google

Lovey experience so far. Megan and Johnny were extremely helpful in helping me find and secure a flat for my final year. Very happy

Abbie · 23 October 2021

★★★★★ 5/5

Google

Laurie is a great property manager she fixes everything very quickly and is very helpful! Molly has also been helpful and has made the resign process very easy.

Hojabry · 27 April 2024

★★★★★ 1/5

Google

Had nothing but issues with them, would give zero stars if possible. started with them lying about what was included in the tenancy, unacceptable. Any questions we had they told us to contact elsewhere. They never turned up for arranged viewings, however after asking them to arrange one for a different time as i was ill in bed they turned up and let themselves in anyway. They have since lied again and complained to our landlord about multiple untrue things as reasons for why the property has not yet been rented for next year yet; one of which being we “complain about maintenance issues constantly” despite us actually never having any maintenance issues so have not contacted them at all! Absolutely ridiculous, please dont bother renting with them. Also, a lot of the high reviews on here are actually from their own staff... yet more lies.

Molly · 27 August 2019

★★★★★ 5/5

Trustpilot

I have viewed multiple properties with…

I have viewed multiple properties with this housing company and they have been nothing but helpful. Both Amy and Eve helped me and my friend find the ideal place to live so I am very grateful for the both of them!

Willow · 17 June 2024

★★★★★ 5/5

Trustpilot

Loc8me are a very professional team to…

Loc8me are a very professional team to work with. The property managers, Laurie, emma, Rick, izzy, james and joe are extremely dilgient in their duties. The whole lettings team are professional and approachable with great leadership throughout from the manager siobhan.

Harry · 5 June 2024

★★★★★ 1/5

Trustpilot

Absolutely shocking experience

Absolutely shocking experience. Zero support for a young student living alone for the first time. We were given the wrong postcode on the contracts so we have been going round in circles trying to set up utilities and no support to do this from loc8me. We've requested an inventory but we have not been given anything as yet!Totally disgusted I have never experienced anything like this from a service provider.

Penny · 28 July 2024

★★★★★ 5/5

Trustpilot

best customer service !!

Honestly , the best customer service ever by Josh , genuinely was so helpful and amazing with finding me some properties, and made the whole experience really fun !!!

Navreet · 10 December 2025

★★★★★ 5/5

Google

Kathryn showed us around 2 properties in Loughborough yesterday. She was very helpful and kind. We received all the information we needed for the houses. Thank you Kathryn.

Millie · 28 March 2024

★★★★★ 5/5

Trustpilot

Christian's so nice and willing to…

Christian's so nice and willing to negotiate with the landlord to accommodate our requirements. He has good knowledge of the accommodation and the surrounding areas as well which is very helpful for us - who are not from here

Grace · 28 June 2024

★★★★★ 5/5

Trustpilot

Really appreciate the time and effort…

Really appreciate the time and effort the team goes into when explaining contracts, viewings and all that’s included in the tenancy. Emma , Lydia and Izzy are all very kind and will answer all questions. Even the silly little ones .

Lara · 20 May 2024

★★★★★ 5/5

Google

Great lettings agency, Alec was our initial agent who was very helpful and made the process quick and easy - Very enjoyable experience!

Reece · 26 August 2021

★★★★★ 5/5

Trustpilot

After having many landlords throughout…

After having many landlords throughout our stay at the property loc8me was most certainly the most prompt and clear with what they wanted. When appliances broke or problems would occur they would respond quickly and fix problems promptly.

Ciaran · 30 June 2024

★★★★★ 5/5

Trustpilot

As a contractor working in the student…

As a contractor working in the student rental sector I have worked with so many people but find Christian Oakley very professional he is always easy to communicate with and always tries his best to sort any issue out.

Anthony · 10 June 2024

★★★★★ 5/5

Trustpilot

I'm a contractor & work closely with…

I'm a contractor & work closely with cav at loc8me & my experience has always been 10/10 easy to work with everything gets sorted asap never had any problems. Always friendly & do what they say always. Highly recommend.

Rick · 7 June 2024

★★★★★ 1/5

Trustpilot

Why isn't there an option for ZERO…

Why isn't there an option for ZERO stars!? Please, please, DO NOT waste your time and compromise your mental health with this 2 bit shoddy company. We've been nothing but tormented from the day we moved in. Appalling property management with countless failures on their behalf. Given conflicting information throughout our tenancy, they couldnt even get their stories straight. To top it all we've now been left without heating at the coldest time of the year! Thanks Loc8me Leeds! Never, never, again!

Bilal · 2 December 2023

★★★★★ 5/5

Google

I had a great experience from start to finish with loc8me. Sophie was extremely helpful, I had never rented before and she took the time to explain the process and made sure I was happy and comfortable with everything. Sophie was very professional, but her bright personality made me feel like I was talking to a friend. Would definitely recommend.

Prince · 24 October 2019