Trusted Agent profile · Loughborough

loc8me Loughborough reviews

3.9

★★★★★ Good

821 reviews across 2 platforms

202 Ashby Square, Loughborough, LE11 5AA

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loc8me's office in Loughborough, at 202 Ashby Square, is rated 3.9 out of 5 across 821 reviews on two platforms, including 365 Google reviews rated 3.7.

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3.7 / 5

365

Reviews on Google

This office

Trustpilot logo

456

Reviews on Trustpilot

Business-wide

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Reviews

Every review we hold for the Loughborough office, from every platform, shown as written. First names only.

5/5

Trustpilot

I have found Kaitlin in compliance…

I have found Kaitlin in the compliance team to be absolutely fantastic, her attention to detail, willingness to help and all round attitude to her work is second to none and she's a credit to her manager Martyn, the compliance team and Loc8me. Keep up the good work! 👏🏼👏🏼👏🏼

Mr · 3 July 2024

Agent replied · 24 August 2024

Hi there,Thank you for taking the time to leave your review for Kaitlin! We're delighted to hear that you enjoy working along side Kaitlin, and that her hard work and dedication has been recognised. Your kind words have been passed on to the Compliance team and Kaitlin🧡Many thanks,loc8me Team🍊

5/5

Google

Christian took us around to view 5 properties today, he was absolutely amazing. We couldn’t have had a nicer guide, he was very thorough and honest. We took one of the houses on the spot- so thank you!

Alex · 19 December 2025

5/5

Trustpilot

Great Experience :)

Great company to go to for student accommodation, dealt with issues very quickly in my experience and Phil from the Newcastle branch replied to my emails near enough the same or the next day. Would really recommend if you are looking for student housing in Newcastle :)

Ella · 2 August 2024

Agent replied · 24 August 2024

Hi Ella,Thank you for taking time leave a review! We appreciate you sharing your positive experience with the Newcastle Branch and that Phil in particular has been responsive and helpful.Many thanks,loc8me Team🧡

1/5

Google

If i could give this company 0 stars I would. I booked a studio that was supposed to be ready in august 2021 but was not - even though a contract was signed. The company notified that it wasn’t ready, in august, one month before moving in and failed to provide an alternative. It’s 2023 and I still don’t have my deposit back.

Mariza · 26 August 2023

Agent replied · 25 August 2024

Hi Mariza, Can you please call us on 01509 239099 to resolve this, I cannot locate you on our system to call you. Thank you Sophie

5/5

Google

Imogen was my property manager and she was lovely. From signing the contract, through to extending the contract, to any maintenance issues, she’s been absolutely brilliant.

Shapla · 26 August 2022

Agent replied · 25 August 2024

Hi Shapla, Thank you so much for taking the time to write this review! I am very happy to hear that you have received a great service from loc8me and especially from our Property Manager Imogen. Sophie

5/5

Trustpilot

Loc8me review Halle

Great customer service and helpful advice!

Augustine · 12 December 2025

Agent replied · 29 May 2026

Hi Augustine, Thank you for sharing your positive feedback for Halle, I will make sure this is passed on! Many thanks, loc8me Team 🍊

5/5

Google

Sophie is a great property manager, when we had a problem with our desks she sorted it. Our flat is beautifully furnished and we were really impressed by the quality of it when we arrived. Would recommend

Nicholas · 26 August 2020

Agent replied · 25 August 2024

Hi Nick, Thank you so much for taking the time to write this review. I am very happy to hear that you have had a good experience so far! It was lovely to meet you, and we hope you have an enjoyable experience with loc8me this year. Kind Regards, Sophie

5/5

Google

Christian showed me round the house

Michael · 16 August 2026

5/5

Trustpilot

Appreciate the coordination and the prompt responses

Caitlin, Zach and Molly has helped me a lot during the whole process. They give me all the required details, Helped with the viewing, negotiating the guarantor process and finalizing the contract. Since I was moving from far, I was worried a lot but its been pleasant experience.

Samith · 27 June 2024

Agent replied · 24 August 2024

Hi Samith,Thank you for taking the time to leave your review! We're pleased to hear that Caitlin, Zach and Molly were quick to assist you; we have passed this feedback directly to the team.We hope you enjoy your tenancy with us!🧡Many thanks,loc8me Team

1/5

Google

One of the worst experiences I've had so far. The maintenance system is a complete joke. I've been sleeping in a broken bed for 11 months and have gotten injuries. All they could respond was by saying sorry. Im not sure about the other landlords. But the one here is absolute worse. If you decide to make a stand by not paying rent until the maintenance is done. They just threaten to call your guarantor. I don't want you apologies . I want compensation

Cybill · 26 June 2024

5/5

Google

I've recently been dealing with Rik, Joe and James at Loc8 Loughborough and they have all been great! As a landlord I've been looking for agents who are responsive and also responsible and these guys are all over both. When there are maintenance issues they deal with them promptly and efficiently, often getting quotes from a couple of contractors or multiple options. Not only repairing the issues but also thinking about the longevity of the repairs and futureproofing. Thanks guys, looking forward to working with you further!

Elliott · 26 June 2024

4/5

Trustpilot

Loc8me Loughborough Review

Despite some challenges faced upon first moving in Emma's professionalism and dedication have truly stood out. She has been incredibly helpful in addressing problems faced and has maintained excellent communication throughout. Whether it's promptly resolving maintenance issues or simply offering a warm greeting in passing, Emma consistently goes above and beyond.

Tom · 29 April 2024

Agent replied · 16 June 2024

Hi Tom, Thank you for taking the time to leave a review. We're happy to hear that your experience has improved; we have passed on your feedback to Emma.Kind regards,loc8me

5/5

Google

James was very helpful and friendly when looking for a one bed. highly recommend

Emma · 26 August 2023

Agent replied · 25 August 2024

Hi Emma, Thank you so much for taking the time to write this review! I am very happy to hear that you have received a great service from loc8me and especially from our Lettings Negotiator James! Sophie

5/5

Google

Everyone at loc8me is so great, Especially Alec who has been super helpful and made sure i had everything i needed. 10/10 recommend for anyone looking for student housing in lboro area!!

Bella · 26 August 2021

Agent replied · 25 August 2024

Hello Bella, Thank you for taking the time to write this review. We're really pleased that you had a great experience with Loc8me, especially with the service from our Lettings Negotiator, Alec. Kind Regards, Jade

5/5

Google

a very calm experience, the process for letting our student house was easy with loc8me, and the staff are very helpful and acc nice. fern from loc8me was really understanding and helpful when we had to move from our old property fairly quickly, and made the process stress free for all of us the house itself is so sick, bare modern and had everything included, the best looking student house i’ve probably ever seen and the prices were great. loc8me is probably the first student estate agents i’ve seen that acc care about students, unlike some others 🤨 *(the the one that begins with a d and ends in vers). i’ll leave the rest to your imagination but yeah all in all it’s been a pretty sick experience dealing with loc8me, i’m in my final year but if i DID have to rent another student property it would defo be with loc8me.

Samuel · 26 August 2021

Agent replied · 25 August 2024

Hello Samuel, Thank you so much for taking the time to write this review. I am very happy to hear that you have received a great service from loc8me and that you're so happy with your property. Even though you're not staying, you should get in touch with us about our refer a friend service! Kind Regards, Jade

1/5

Google

At first they lure you in with attractive propositions and freebies which is great, but as soon as you move in and something goes wrong your on your own, they send people out to fix things but it’s all done to the bare minimum, the houses are finished well but again just done for appearance and don’t stand withstand any day to day use, all before they charge you to replace the poor quality furnishings and decorations. We found ourselves regularly being bullied by unprofessional and lazy agents who would do anything to save themselves money even if it was there fault. Overall I would never use this company ever again!!!!

Ben · 26 August 2021

Agent replied · 25 August 2024

Hello Ben, Thank you for your review, we do appreciate all feedback. I'm sorry that you have not had the best experience with us. I've been trying to locate you on our system, but am struggling to match you to a tenancy with us! Could you please email me on jade@loc8me.co.uk or you can give me a call on 07999797977? We'd really like to discuss this with you to see how we can see how we can better develop our services. Thanks Jade

5/5

Trustpilot

Christian needs a pay rise

Christian needs a pay rise! He was so much help. Usually I would always be disappointed with the responses and how my problems are dealt with but with Christian it was the total opposite. I’ve told him my problem and he’s sorted it within a click, I’m very impressed!

Jasmin · 3 June 2024

Agent replied · 24 August 2024

Hey Jasmin,Thank you for taking the time to leave your review! We're pleased to hear that Christian has been quick to assist you; we have passed this feedback directly to him. Kind regards, loc8me

5/5

Google

Christian took me on a viewing, he was very helpful.

Anochie · 16 July 2026

5/5

Trustpilot

I have had an excellent experience with…

I have had an excellent experience with loc8me so far. Clean house, and very helpful staff. Maryam, our property manager, is always very happy to answer questions and will go the extra mile to accommodate your requests. I have had a very pleasant experience so far.

Chaddyfynn · 22 July 2024

Agent replied · 24 August 2024

Hi there,Thank you so much for your kind words and positive feedback. We take pride in our property management, so it's great to hear that Maryam is doing well. We will pass on your thanks!Thank you,loc8me Team🍊

1/5

Trustpilot

Chasing these guys to replace an…

Chasing these guys to replace an absolutely grubby, worn and disgusting couch in a flat rented for my son at university in Loughborough. Constantly being promised before moving in that this nasty piece of furniture would be replaced and for three months no response except the landlord is not obligated to replace it. Shocking unacceptable standards to say the least. Rent gets paid on time but nothing gets done on time if at all…

Oral · 25 September 2024

5/5

Trustpilot

Solving issues quickly

When we had an issue at the house Laurence was really helpful and came round quickly to resolve the problem. Thank you so much!!

Emily · 25 October 2024

5/5

Google

Scott sorted me out nicely

Finn · 16 August 2026

1/5

Google

STAY AWAY STUDENTS. If I could give 0 stars I would. Worst agency around. Makes it common practice to try and scam students of all of their deposit without reason. Contracts are always incorrect, which allows for Loc8Me to scam unsuspecting students easily. The staff (like Jade Pegg and Emily) are positively odious and take advantage of new freshers. STAY AWAY

Andrea · 26 August 2023

Agent replied · 25 August 2024

Hi Andrea, I am very sorry to see that you have left us a 1* review, I am unable to search your name in our system and I cannot locate you to a specific property. Please can you call me on 01509 239099 so we can discuss your concerns and frustrations. Thank you, Sophie

5/5

Trustpilot

Great Experience with Loc8me Hull the…

Great Experience with Loc8me Hull the girls are so polite and helpful. their knowledge is second to none, Lydia, Izzy and Emma help with all maintenance and rent queries very efficiently and even provided us with a guide to living with Loc8me to help and advise where best possible

Ben · 16 May 2024

Agent replied · 16 June 2024

Hi Ben, Thanks so much for the lovely feedback. Our team in Hull works very closely with our maintenance team to fully understand property needs and help improve your experience! We have passed this back to the Hull team.Kind regards, loc8me

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