Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
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5/5
GoogleJack Pollock of Haart was easily the best estate agent Iβve had the experience of working with after having sold multiple properties and dealing with different agents over the years, he made this experience as easy as it couldβve possibly been. The sale in Its self was complicated after the original sale fell through but he persisted and sold it again only a few weeks after. So attentive and professional, what he says he will do he does (unlike most agents). He is a credit to the company and I canβt thank him enough for his time and effort during this process. Class act.
Robbie Β· 16 October 2025
Agent replied Β· 16 April 2026
Thank you for taking your time to write this review Rob. It was a pleasure to work with you and to get your property sold!
We had a couple of set backs along the way but didn't stop us from achieving the full asking price on more than one occasion.
All the best in your new home!
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5/5
GoogleJack was great at selling our house. He made sure the viewings were done on one day when possible to minimise disruption in family life. Jack took time to explain any questions and was very friendly, relatable, honest. He listened to our situation and acted in our best interests which took the stress away. I would definitely recommend Jack from Haart.
Amy Β· 12 October 2024
Agent replied Β· 22 October 2024
Thank you for your review Amy, it has been great working with you this far and I am looking forward to getting you into your new property!
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1/5
GoogleRight there, in the mud at the shallow end of the pond with double glazing salesmen to the left of them and used car salesmen to the right.
Yesterday, my Wife got a call saying they'd seen our house on Rightmove and they had a prospective buyer.
Today, we received a postcard from them saying the same and promoting themselves as estate agents in Loughborough, with a Loughborough phone number.
The facts are, our house isn't on Rightmove, it's not for sale and hasn't been for over a generation, they don't have an office in Loughborough, their number is a fake relay and where the hell did they get my Wife's phone number?
I'd like to describe them but Google won't publish it - instead, let's call them Lying, shady, untrustworthy, crooked, grifting spivs.
Tom Β· 12 May 2026
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5/5
GoogleJack at Haart Loughborough has been brilliant. Initially my experience with the company wasn't great, as people just didn't seem that interested in selling my property. Once Jack took over my sale however, he kept me informed of what was happening, was friendly and honest. Thank you Jack, Haart are lucky to have you and could certainly do with a few more like you!
Amy Β· 18 April 2024
Agent replied Β· 17 June 2024
Thank you for your kind words Amy. It has been been a pleasure working with you to get your property sold!
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5/5
GoogleJack Pollock is a very polite, helpful and professional estate agent. The whole process of buying a house was very smooth and he was very informative every step of the way. I am very happy with everything. N.Mistry
Miss Β· 14 May 2025
Agent replied Β· 16 April 2026
Thank you for your kind words Nisha. It has been a pleasure working with you and all the best with your new home!
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5/5
GoogleJack has been an absolute star in my search for a perfect first home, undeniably an expert in his role. Heβs been updating me regularly with the most professional and helpful attitude. Thank you for the endless support, much appreciated.
Rima Β· 12 April 2025
Agent replied Β· 9 September 2025
Thank you for your review Rima, it has been a pleasure working with you this far!
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5/5
GoogleVery positive experience from selling our property with Haart, right from the initial request for a valuation through to selling Jack was brilliant, he provided useful advice for preparing the property for sale and guidance during the selling process, Jack provided continuous updates and responded instantly to any questions we had.
William Β· 12 October 2024
Agent replied Β· 22 October 2024
Thank you for your time writing this review Will. It was great to see the level of interest we achieved on the property which eventually lead to the sale!
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5/5
GoogleJack has been amazing to deal with very professional and super helpful cannot recommend him highly enough thanks Jack π β¦
Lou Β· 12 October 2025
Agent replied Β· 8 January 2025
Thank you for your response Lou, it has been a pleasure working with you!
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5/5
GoogleHighly recommend Jack who helped us with a house purchase, he was very accommodating with viewings and responding when I needed something, everything went smoothly even when we had to change solicitors, many thanks Jack π β¦
Lauren Β· 16 April 2025
Agent replied Β· 22 October 2024
Thank you for your review Lauren, excited to get the keys for your new home!
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5/5
GoogleJust completed my purchase for which Jack was the agent. Although sometimes difficult to get hold of and needing the occasional follow up, the transaction completed smoothly and successfully and Jack was a pleasure to deal with.
David Β· 12 April 2025
Agent replied Β· 9 September 2025
Thank you for your review David. All the best in your new property!
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5/5
GoogleI highly recommend Jack selling our family home he handled it with professionalism and dedication. He managed everything smoothly and kept us well informed throughout. His persistent and negotiation skills ensured a successtul sale and we couldn't be happier with the outcome.
Thank you for your hard work and commitment.
Claire Β· 12 October 2024
Agent replied Β· 22 October 2024
Thank you for your review Claire, it was a pleasure working with you!
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5/5
GoogleA big thank you to Haart Loughborough for helping me find my new home! Special thanks to Jack Pollock, he made everything go so smoothly. I really appreciate all his help!
CARA Β· 12 May 2025
Agent replied Β· 13 June 2025
It has been an absolute pleasure helping you find your first home Cara. We wish you all the best!!
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5/5
GoogleWe would definitely recommend Jack at Haart Estate agents, Having recently secured a buyer for my parents property, Jack has been very professional, helpful and contactable. Combining a modern approach, along with communicating and supporting the clients through what can be a stressful time. Thank you.
Caralynn Β· 12 October 2024
Agent replied Β· 23 August 2024
It has been a breeze working with you and your parents Caralynn. Thank you for taking your time writing this review!
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5/5
GoogleWeβre currently purchasing our first property through this agent, and Jack Pollock has been extremely helpful and responsive through the process so far - canβt thank him enough for answering all of our silly questions and giving us all the info we need.
Emma Β· 12 October 2024
Agent replied Β· 22 October 2024
Thank you for your review Emma! You asked all the right questions and I am looking forward to getting you into your new home!
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1/5
GoogleWould not use this estate agent ever again. They do not support Landlords, communication is the worst Iβve ever experienced (currently week 2 waiting for a response on a simple query). I wouldnβt recommend the company to anyone for full service landlord support, youβd be better off throwing your money away.
Bex Β· 12 September 2026
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1/5
YellDo not use for Lettings
Would not use this estate agent ever again. They do not support Landlords, communication is the worst Iβve ever experienced (currently week 2 waiting for a response on a simple query). I wouldnβt recommend the company to anyone for full service landlord support, youβd be better off throwing your money away.
RebeccaM-131160 Β· 10 September 2026
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5/5
Googlereally helpful throughout always answering queries quick and chasing solicitors etc, dealt with Laura and Jack and had a great experience
Caleb Β· 12 July 2025
Agent replied Β· 16 April 2026
Thank you for your time writing this review Caleb. It was a pleasure to work with you!
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5/5
GoogleJack and his team have been a real pleasure to deal with. Even though we have had a move from hell where nothing has gone right for us, Jack has always been there and helped wherever possible.
Many thanks all.
James Β· 12 October 2024
Agent replied Β· 22 October 2024
Thank you for your review James, there has been some hiccups along the way but I am delighted to finally have some light at the end of the tunnel!
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5/5
GoogleJack was brilliant when selling my home. He was fully informative and great at sorting all the viewings. When an offer unfortunately fell through he managed to get another offer secured within a week. Brilliant service would definitely recommend.
Kathryn Β· 12 October 2024
Agent replied Β· 23 August 2024
Thank you for your review Kathryn. I am so glad we managed to get another buyer in just a week!
Looking forward to getting you into your new home!
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5/5
GoogleI recently bought a house in Shepshed that was being sold through haart. There were a few complications in the sale, but Jack was very helpful in providing all the necessary information to me and my conveyancer.
Colin Β· 12 October 2024
Agent replied Β· 23 August 2024
Thank you for your review Colin! There were a few sticking points towards the end of the conveyancing process but I am glad to have had it resolved between us! All the best with your new property.
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5/5
GoogleI was looking for an Estate Agent that would handle our parents' house sale with compassion, Haart came recommended and they didn't disappoint. Mat and Zoe allowed us to progress at our own pace, without compromise. The whole process was very smooth and using their recommended Solicitor made for a complete service. Either Mat or Zoe were always available to answer my questions. If you are looking for an Estate Agent that has a heart consider Haart, they worked for us.
Kind Regards
Richard BPositiveProfessionalism
Richard Β· 24 August 2020
Agent replied Β· 17 June 2024
Hi Richard, Thank you so much for taking the time to leave us a review, its always nice to hear our clients are happy with the service we provide and it has been a pleasure working with you. As always if you are buying or selling in Loughborough in the future we would love to hear from you. Best Wishes, Matt Powell & the team at haart Loughborough
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5/5
GoogleMatthew and his team at haarts (Loughborough) gave us excellent advice on pricing the house - neither too high or too low - and they proved that they are well in touch with the local market. They also advised on the refurbishment required to make the property more easily saleable. They gave us good advice once the offers were in and responded quickly to queries while the sale process was taking place. In selecting haarts (loughborough) we definitely made the right choice
Richard Β· 18 June 2020
Agent replied Β· 17 June 2024
Hi Richard, Thank you so much for taking the time to leave us a review, we really appreciate it! It was a pleasure working with you guys and we wish you all the best moving fowrards. As always, if you need us in the future we are always here, Best Wishes, Matt Powell & the team at haart Loughborough
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5/5
GoogleDealing with Haart and Matt in particular has been a real pleasure. They made the whole process quick, professional and took away so much pressure from the whole process.
Right from the start the photographs taken by Matt were truly exceptional -could not have been better and brought in viewings and most mportantly my buyers. They were always there to answer any queries and to follow up for me. I would definitely recommend anyone looking for a professional service with great results to use Haart !
Hazel Β· 18 June 2020
Agent replied Β· 17 June 2024
Hi Hazel - Thank you so much for taking the time to leave us a review, we really appreciate it! Wishing you all the best in your new home and as always if you need us in the future you know where we are. Best Wishes, Matt Powell & the team at haart Loughborough
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5/5
GoogleThe whole team at haarts were more than helpful and if you needed anything to do with the house sale or
purchasing of another property they would always try and sort it out. Zoe was lovely and she went out of her way to help when she needed to , if she wasn't available Guppy would help with what I was calling about, and if I needed to I could to talk to the manager Matt who was also willing to help and sort out what was needed. So overall the whole team were really good and I would recommend haarts estate agents and the team all of whom I've mentioned. Thankyou to you all.
Margaret Β· 18 June 2020
Agent replied Β· 17 June 2024
Hi Margaret, Thank you so much for taking the time to leave us a review, we really appreciate it and are delighted that we could get you moved and wish you all the very best in your new home. As always if you need anything in the future you you know where we are. Best Wishes, Matt Powell & the team at haart Loughborough
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.