haart Loughborough reviews

★★★★★ 5/5

Google

We purchased our new home through Haart and had a really positive experience throughout. Jack was our main point of contact and was excellent from start to finish, responsive, straightforward and easy to deal with. He kept communication clear and was always on hand to answer questions and help move things along when needed. He played a key role in keeping things progressing, especially when things slowed down on the legal side. Overall, a smooth purchase and we’d definitely recommend Haart.

Echo · 12 May 2026

★★★★★ 5/5

Google

Having no success selling our house in Loughborough we looked to haart and we were put in touch with Jack Pollock. The result ... it has now sold. Jack was great from the start and has made the process as simple as possible I would highly recommend using him and haart again.

Sam · 12 June 2026

★★★★★ 1/5

Google

NOT worth the fee. Haart Loughborough were recommended to us from a very reliable source so even though they were double the cost of a previous, unsuccessful agent we trusted the advice and booked to list our property through them. After listening to the “sales pitch” we were surprisingly optimistic that he’d swiftly get us sold. We’d agreed this time round to have a board put up as he said this would strengthen the advertising of the house with regular footfall being nearby, the board never appeared. To maximise availability seven days a week for viewing opportunities we gave him a key to the house to carry these out for us as we both work full-time. We only got two viewings booked in whilst with Haart one of which he wasn’t available to do so I did it, this one would become our buyer. On the day of completion, he called early afternoon to ask when he could release the key to the buyer, as we hadn’t received our onward purchase keys yet and needed to empty one van and reload the rest to get the house empty, we gave him the time of 4pm which he said was ok. On returning to the house to get the last load and lock the house etc we found the new buyer in the living room moving all of our remaining belongings, when we queried with her as to how she has the key before the agreed time to which she spat “well this is my house now”……so thanks to haart going against our request of not releasing the key until 4pm the end of this whole house process has been a very crap and bitter one. No idea what his extortionate fee actually covers as we feel he’s done nothing of value. I will not be recommending him/them to anyone.

Katie · 16 October 2025

★★★★★ 5/5

Google

I had an absolutely fantastic experience with Haart estate agents in Loughborough, and I can't recommend them enough! From start to finish, the service was impeccable, and a huge part of that was down to Jack. He was professional, approachable, and went above and beyond to ensure the entire process was as smooth as possible. Jack kept me updated every step of the way, answering all my questions with patience and clarity. His knowledge of the local market and attention to detail made a real difference. Whether it was organising viewings or negotiating the finer points, he truly excelled. If you're looking for an estate agent who genuinely cares and delivers results, look no further than Jack at Haart. Thank you so much for making what could have been a stressful experience an absolute breeze! (BUYER)

Daniel · 12 October 2025

★★★★★ 4/5

Google

I have been with Jack from Haart's. Jack is a very polite young man, who was very friendly and easy to get along with. Unfortunately my journey came with some frustration and took nearly 9months to complete. However, through this time Jack did his best. I would only suggest that, prior research should have taken place regards to selling requirements via councils etc, before showing prospective buyers through the property, and maybe communicate with your seller on a regular basis. I wish Jack all the best in his career.

Rita · 2 September 2025

★★★★★ 5/5

Google

I would highly recommend Jack to sell your property. He was faced with a difficult task of navigating my overwhelmed emotions in having to sell my mums property for me, and he handled it with great ease. He is highly personable as well as professional. He sold the property to the first viewers! I have been able to relax In the knowledge that everything has been taken care of for me by Jack himself. 😊

Julie · 12 October 2025

★★★★★ 1/5

Google

We utilised Jack for the sale of our house, on first impression Jack was friendly, professional and was on the ball for trying to sell our home. Which granted, he did, which is great, he did what we hired him to do but with a high level of service due to the price we were paying. But once the sale of our house was confirmed we felt a shift in service from Jack and not for the better. It took me 2.5 weeks to receive my spare keys back, sometimes with no response from Jack. There is no in person branch, which we found extremely frustrating when trying to make contact, my husband told Jack to ring myself rather than him but it would be my husband who he'd still contact rather than me. It got to the day before completion day and I still hadn't heard what to do with the keys. But I've been informed this is normal protocol, Jack makes contact on the day to arrange what to do with the keys. Which I find stressful when I'm already attempting to move a whole house, being told prior I could try and work this into the antics and stresses of moving day. There is currently a complaint with Haart due to this. Today I am even more disappointed that my complaints were referred to as ''small issues'' supposedly magnified due to stress, which I feel is a completely unprofessional response. The complaint has come across as a ''me problem'' and that ultimately I was provided a service as my house was sold. If you are considering using Haart, I'd just like to say consider other estate agents and understand that you may be paying more with Haart but it really doesn't equal an outstanding service from start to finish. We had to deal with Sinclair's estate agents due to our seller's solicitors being poor, they were very communicative, nothing was too much trouble and it was easy to speak to one designated person. They always rang back after speaking to our sellers and kept us aware of any updates. If they missed us they would leave a voicemail or email us that same day. Not only this, they had a branch so we could pop in when we needed to!

C · 23 July 2025

★★★★★ 5/5

Google

We purchased property through Haart Loughborough, Jack Pollock has been extremely helpful ,honest ,attentive ,proactive and responsive through the beginning of the process until we received our key . Always willing to help and support , we wish him all the best along with success and growth in his life . Definitely recommend Jack and his team in the Loughborough area for buying and selling of property .

Naveen · 12 October 2025

★★★★★ 5/5

Google

We worked with Jack to put our house on the market and he was great. The marketing of the properly was excellent, he generated a lot of interest and then kept us well updated on how things were progressing, offering advice when we asked for it. Would recommend.

Nic · 16 March 2026

★★★★★ 5/5

Google

We were incredibly impressed with the service and professionalism shown by Haart and by Jack Pollock our agent in particular . Jack was incredibly personable, kept us informed throughout and was always happy to help or answer questions as we went through the process. Thank you Jack.

John · 16 March 2026

★★★★★ 5/5

Google

We had our house on the market with a different estate agent for seven months before being contacted by Jack. He came he saw and he conquered. We sold within a few weeks we can not express our admiration for this guy and his determination and thoughtfulness. He is amazing estates agent. If you need your house selling he is your go to guy. He has finally made our dream of moving to Wales a reality. Our thanks will never be enough. PLEASE PLEASE use Jack to sell your home, he will not disappoint you. If you have a dream he will make come true. Anything you ask for he will accomplish within his power. Thank you Jack you are amazing. 😇

Tracy · 12 October 2024

★★★★★ 5/5

Google

From the start, we felt confident that Jack understood our situation and was committed to getting us the sale that we needed. Having met with a few agents, Jack was the ultimate professional, and really put us at ease with the whole process. He talked us through everything and has kept us in the loop with all of our viewings and how they went until we finally found the buyer. Fingers crossed the rest of the process is as smooth! Thanks Jack, we appreciate your hard work- Lauren & Sophie

Lauren · 12 October 2024

★★★★★ 5/5

Google

From the first time we met Jack we were impressed by his honest approach, providing sensible, well thought through advice and being really genuine with it. My parents are going through a big move and he has been brilliant with them, has done all the viewings, negotiated a sale in two weeks allowing my parents to secure the bungalow they wanted. Jack is now selling an investment property for us and is doing a great job with top notch communication. As a fellow estate agent in a different area I’m hyper critical but there has been nothing to criticise Jack for. Couldn’t recommend him highly enough, you won’t go wrong instructing him on your sale.

Phil · 12 October 2024

★★★★★ 5/5

Google

Would definitely recommend. When we first met Jack he was very clear in how he would market my house, and once I appointed him he came out and took the photos the same day, and had the house on the market in 2 days with a very professional listing. Within the same week of going on the market he had arranged multiple viewings - the property sold within 2 weeks. Jack couldn't have been more diligent throughout the whole process and managed everything on my behalf, with speed. Many thanks Jack!

Andrew · 12 October 2024

★★★★★ 1/5

Google

The worst estate agent Iv ever spoken to in all my life. Noticed a property on right move and decided to call the agent. Was treated by an absolute Moran with no respect. Requested to arrange a viewing, at which point he said please send proof of funds and accounts. i could believe how patronising this man was. I mentioned Iv just purchased a house 5 doors up. I explained enough financial information in order to do a viewing at this point. How ever the agent continued to tell me how the house was such high value? Really but in my view it was quite cheap. I guess we all have our levels of Expencive and cheap. In all honestly I purchased a house through FHP over 1.3 a few months ago. Was helpful and arranged a viewing for the same day. Basically if you see a property for sale through this awful company avoid and speak to the sellers direct. If you want to actually sell your house without using these unprofessional agents then make sure you do your research.

Mohammed · 19 March 2026

★★★★★ 1/5

Google

I bought through these clowns. The property description was a total work of fiction. What was described as "beautifully extended...standout lounge...soft carpet...lovingly upgraded...move straight into..." Actually translated into: Filthy throughout. Extremely poor décor. Ineffective and unprofessional paintworks on every door and wooden surface. Walls painted by stevie wonder. Carpets wrecked by animals and generally stinking. Broken internals, missing woodwork. Quite frankly a family couldn't move straight into as the whole place needs a full scheme of redecoration. Oh and only ever of course got in touch to see how far away their commission was. If you are thinking of selling through these sheisters in the new year, tread carefully. Or simply avoid.

Smith · 16 January 2026

★★★★★ 5/5

Google

Great service, We have been dealing with Jack Pollock who has guided us through the sale of our home. He marketed our property with some great photos and a good description of our home. He has kept us informed at every stage and been proactive in securing the sale of our property, which he has managed in less than 2 weeks and given the current market we could not be happier. The purchase of our new home was agreed on a Saturday when Jack was away from the business but he still called me and my buyer to confirm, which is over and above. Could not recommend them enough.

Shane · 18 May 2024

★★★★★ 5/5

Google

in the past I tried another estate agent and i was very disappointed , but Haarts blew it out of the water! Jack was phenomenal in helping me with the valuation of my house. As a first-time seller, I needed someone patient and knowledgeable, and Jack fit the bill perfectly. He guided me through every step, making the process smooth and stress-free. If you're selling your house and want top-notch service, go with Hearts. Jack deserves all five stars!

Nostalgix · 18 May 2024

★★★★★ 5/5

Google

Jack from Haart has been nothing but supportive , helpful and going that extra mile to find you the perfect property. This is without going with Haart to sell our house , which now we believe we should have. Jack is very professional , methodical and above all provides well presented tours and is very knowledgeable He might be a young lad but don't let that put you off. Thanks again for your support in helping me finding a property Definitely recommended !!!!! Keep up the good work !!

Wayne · 18 April 2024

★★★★★ 5/5

Google

Credit where credit is due. Phoned in very frustrated with the fire secure box at our address. Matt was quick to pick up the phone! Chill the situation, helpful resolution and just all round seemed to know what he was doing. Seeing as he's a new starter I hope the team pick this up and let him know he's smashed this one out of the park! Thanks again Matt!

Philip · 12 October 2024

★★★★★ 5/5

Google

Jack has been an absolute star throughout all my interactions with Haarts, he has had his work cut out in my case as I am aiming to sell three properties in order to manage the estate of my brother and I live 100 miles away from Loughborough. He has kept in close communication with me at all times, even if just ‘checking in’, likewise he has kept my solicitor up to date and been spot on with advice for me going through what might otherwise be a quite challenging process. I feel I can message or phone him at any time with a query and it’s answered. It is very refreshing and reassuring to have one person manage your case and give the attention to detail that Jack has done for me.

Kim · 19 March 2024

★★★★★ 5/5

Google

Jack is an exceptional estate agent who truly goes above and beyond for his clients. Even though I wasn't in his area to buy, he graciously provided invaluable assistance with mortgage advice and accurately assessed the value of the house I was considering. His dedication to helping others and his expertise in the real estate market make him a standout professional. I highly recommend Jack to anyone in need of top-notch real estate services in Loughborough or beyond.

Ethan · 19 March 2024

★★★★★ 5/5

Google

Jack is friendly professional and concise, considering how stressful buying a house is, having that level of service is top priority. Unfortunately the house we viewed wasn't for us but I do hope we can deal with haart again as I felt reassured that we would be in competent hands.

Helen · 25 April 2025

★★★★★ 5/5

Google

I just want to say a massive thank you to Jack Pollock, he has been informative, helpful and easy to get hold of every time we have needed, couldn’t have asked for anything more from him and Haart estate agents as a whole. Thank you again Lisa and Rich

Lisa · 16 April 2025