Trusted Agent profile · Loughborough
Verified
★★★★★
126 reviews across 5 platforms
Ashby House, 62 Ashby Road, Loughborough, LE11 3AE
Part of Belvoir, see every office.
Belvoir's office in Loughborough, at Ashby House, is rated 4.7 out of 5 across 126 reviews on five platforms, including 72 Google reviews rated 4.5.
72
Reviews on Google
This office
12
Reviews on Facebook
This office
7
Reviews on View Agents
This office
17
Reviews on Direct reviews
This office
18
Reviews on allAgents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Just to say thank you to Ash and Dillan for all their hard work in pushing my sale forward. Due to the incredibly slow solicitors on both sides it seemed to go ...Read all 2 from sellers
Well what can I say other that "fabulous customer service". We had the please of dealing with Ash. From the 1st moment of putting the house on the market to the ...Read all 3 from landlords
I recently had the pleasure of working with Belvoir agency for the handover property to me (tenant). From start to finish, the entire process was remarkably ...Read all 2 from tenants
Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
5/5
GoogleAsh Holden and his team at Belvoir Lets in Loughborough have given me exceptional service, with the team making you feel welcome as soon as you enter the branch. Good service from a professional team make all the difference in the market place and I can not thank the team enough.
5/5
allAgentsBelvoir
I have found Belvoir Loughborough to be a proactive and flexible letting agent. They are communicative and I have had a stress free tenancy period.
5/5
allAgents"Belvoir..."
I have found Belvoir Loughborough to be a proactive and flexible letting agent. They are communicative and I have had a stress free tenancy period.
4/5
GoogleBeen before. I like it better, with the new landlords. They are inspirational. Beer is fantastic. Food is phenomenal. Service is out of this world. If you don't agree, you need to stay at home.
1/5
GoogleI have rated 1 star because there is no option for zero. I have rented with many different estate agents in the past with no problems and this is by far the worst rude service i have ever experienced with renting a property. I ended up buying my own electric heaters and proffessional dehumidifier to combat damp and just to keep warm. The boiler had packed up and when i emailed,/ telephoned/ met with them, i was not taken seriously at all/never received an apology and took two months to get fixed, only to pack up again on christmas eve. The property was unsafe both with paving slabs on a 45 degree angle in the garden, and i later found out that the communal fire alarms had not been working for the 8 months that i had rented there (great if there had been a fire!). Also when winter hit, the apartment fell below 10 degrees when i had my son over who is 2 years old, not acceptable. As for the deposit, A complete rip off. Be warned, these people will claw back every penny they can even if its in a better state than what you get it in. Kiss good bye to your deposit. There fees are completely extortionate. (£35.00 to put up a single curtain pole with 2 screws). When actually its obvoiusly just DIY dave or the landlord making a quick back hander. If you are thinking of renting with these people, think twice. Very rude customer service, if you can call it customer service and clearly have no regard at all for the tenants. Only to profit themselves or the landlord. They say they run a professional maintenance department but actually they couldn't even organise a p*ss up in a brewery. AVOID AT ALL COSTS!
Dear Ryan thank you for your review. It is unfortunate you feel this way as we always aim to give high service for all our clients - both tenants and landlords while ensuring the landlord's property is looked after. All deposits are registered with the DPS and all our contractors are qualified and insured. There are always two sides to every story of course and I am sorry you feel the way you do. If you would like to contact us to discuss any issues you have further then please do and we will do what we can to help.
1/5
Google"Just bad" was wrote I wrote a couple of weeks ago after poor service, then on Friday they rang, kind of half apologised and asked my to "take my review down". Crazy. Looks like they are great for landlords from the positive reviews and terrible for tenants. I will be avoiding these jokers from now on. I mean, who rings a customer and asks then to take down a review???? AVOID! Is it possible to give a ZERO * rating.
Dear Richard, looking back at our records, it looks like you viewed one of our properties before Christmas but it was unsuitable for you and we have not heard from you since. If you would like to email or ring us to let us know what you felt was bad, then we will look into it for you.
1/5
GoogleBy far the worst experience I've ever had renting a flat from some of the rudest people i have had the misfortune to encounter. ive rented 7 property's before. Belvoir admitted to braking the contract they laid out. and wouldn't give me the deposit back in full despite the fact i left the flat cleaner than i found it and the oven in the flat was not fit for purpose. please do not rent to or from these scum. hope no one has the same experience as me
Sorry to hear you were not happy Ben. I must say we are surprised to receive this review in June when you moved out in January and at the time you were happy at the checkout and then agreed to the relatively small deductions and return of the majority of your deposit. If you want to discuss this or have any further queries please let us know and we will help where we can.
5/5
Direct reviewsAsh Holden and his team at Belvoir Lets in Loughborough have given me exceptional service, with the team making you feel welcome as soon as you enter the branch. Good service from a professional team make all the difference in the market place and I can not thank the team enough.
5/5
allAgentsAsh Holden and his team at
Ash Holden and his team at Belvoir Lets in Loughborough have given me exceptional service, with the team making you feel welcome as soon as you enter the branch. Good service from a professional team make all the difference in the market place and I can not thank the team enough.
5/5
allAgents"Ash Holden and his team at..."
Ash Holden and his team at Belvoir Lets in Loughborough have given me exceptional service, with the team making you feel welcome as soon as you enter the branch. Good service from a professional team make all the difference in the market place and I can not thank the team enough.
5/5
GoogleI dealt with Ash and James and they are extremely professional and polite. Always happy to take calls and assist wherever needed. I would definitely recommend this branch.
5/5
GoogleGreat viewing appointments and move in process with Laura. She has been great from last minute viewings to being quick to respond to email queries.
hi Hollie, thanks for your review - I'm glad we were able to help you and do a good job for you. All the best in your new home!
5/5
GoogleTwo particular guys that work there were fantastic (Elliott and Tom) - very helpful when I had to rearrange a viewing for a property and really accommodating. Tom, who showed us around the property, really put myself and my mother at ease and made it really easy to ask questions and not feel nervous. Very informal but in a professional way. Absoloutely fantastic - if I can, I'll use their services again and again!
Thanks for your review Jade - really appreciate the feedback and glad we were able to help you
5/5
Direct reviewsVery good agent to rent with, I was with them for just under twelve years. Any repairs required over the years were dealt with quickly, professionally and without argument. Notable thanks to Michelle Holyoake for a fast check-out and reasonable agreement on deposit.
5/5
View AgentsFabulous
Well what can I say other that "fabulous customer service". We had the please of dealing with Ash. From the 1st moment of putting the house on the market to the completion date with new tenants, he was extremely knowledgeable, helpful and sorted out all details. Can't thank him enough.
5/5
GoogleFantastic experience, big thanks to James for sorting everything out for us. Thanks again guys
5/5
allAgentsI bought recently an
I bought recently an apartment and Ash was agent. He was very supportive in providing the necessary information. He followed the selling process and brought clarifications when they were need it. From beginning until the end he was very professional.
5/5
allAgents"I bought recently an..."
I bought recently an apartment and Ash was agent. He was very supportive in providing the necessary information. He followed the selling process and brought clarifications when they were need it. From beginning until the end he was very professional.
5/5
GoogleEllie was a breath of fresh air, other agents felt like too much of a sales pitch. She’s honest, professional and straight talking. As first time buyers no question felt too small with her and she made the experience as smooth and stress free as possible. Thank you Ellie!
5/5
Direct reviewsAbsolutely delighted with the service and attention I received from Ash Holden and his team. Everything was handled very well and was made very easy indeed. Everything happened very quickly and resulted in a very satisfactory sale. Many thanks to all at Belvoir.
5/5
GoogleI would like to thank the Belvoir Team for helping us to find our new home in Loughborough. We really appreciate the attention and to make everything going so smoothly. Thank you so much !!!
5/5
GoogleI stayed in a property with Belvoir for 1.5 years, they have always been very helpful and easy to contact, particularly Michelle, I would recommend to others who want to rent a property around Loughborough
5/5
View AgentsTennant find service
As always very helpful and professional most of my dealings have been with Ash and Laura both are very calm characters who just seem to get the job done effortlessly. The rest of the team are efficient as well nothing is ever a problem.
4/5
GoogleWhen I first appointed them the team at Belvoir Loughborough did a great job of arranging for a propriety upgrade in a short timescale and finding and moving in a new tenant. They keep on top of things, so that I can be confident that everything is well managed for me and the tenant.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Belvoir's Loughborough office has 126 reviews across five platforms: 72 on Google, 12 on Facebook, 7 on View Agents, 17 on Direct reviews, 18 on allAgents.
Belvoir Loughborough is rated 4.7 out of 5 across all 126 reviews, and 4.5 out of 5 on Google from 72 reviews.
3 reviews from landlords, rated 5.0 out of 5 on average. For example, Faye wrote: "Well what can I say other that "fabulous customer service". We had the please of dealing with Ash. From the 1st moment of putting the house on the market to the ..."
Belvoir Loughborough, Ashby House, 62 Ashby Road, Loughborough, LE11 3AE.
