Linden Homes South East Midlands Longford reviews

★★★★★ 5/5

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Part exchange @ Montbray Barnstaple

My partner and I did a part exchange on the Montbray site at Roundswell I can honestly say the guys on site have been fantastic helpful and polite nothing is to much trouble, we moved in almost 4 weeks ago and love our new home, Stacy the site manager has been extremely helpful and dealt with snags immediately. Denise and the sales team are always friendly and helpful and have kept us well informed. we first viewed our Linden home mid January 19, agreed on a part exchange on our old house and completed end of March 19. I just have 1 small complaint but its not with any of the team at Lindens its the New Homes Group that was used to do the part exchange I could never get hold of them and they were very slow to instruct relevant survey's that were required.

Sherry · 30 April 2019

★★★★★ 5/5

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Happy with my new Linden Home

I bought my Linden Home this year and am so grateful to the sales team and site staff who helped keep my purchase on the road in what was a very tight time frame. AJ in particular was amazing. My snag list was minor and everything was finished quickly. Having read some of the other reviews I couldn't comment about other Developments but unfortunately I have to agree that the customer service team who you get handed over to after your 14 day period is over are difficult to deal with and that was disappointing when every other Linden person I dealt with was a delight.

Nicola · 25 April 2019

★★★★★ 5/5

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We’ve bought a house from Linden over a…

We’ve bought a house from Linden over a year ago and we couldn’t be happier. The whole proces of buying a house was smooth and easy. Great communication with sales office, they always professional and friendly .Site manager AJ is a superstar. We had few things that needed to be fixed, like trimming doors but those were done very quickly. Customer care is excellent!!!Anything, and I mean anything you need, they are always so happy to help,making things as comfortable an stressless as possible.Would definitely recommend LINDEN!!!

Marlena · 25 April 2019

★★★★★ 2/5

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Not much good once they had our money.

We bought a home from Linden in 2022. Whilst they were fairly good to deal with during the purchase process, since the sale it's been extremely difficult to get responses from them, and our 'snag list' has not been actioned since submission 4 months ago. Building materials were also left around the site after completion.

Andy · 24 July 2023

★★★★★ 5/5

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We’ve now exchanged on our Linden Home…

We’ve now exchanged on our Linden Home and so far so good, we part exchanged our old property at the market value. The house is due to be completed end of May and we where last week invited up to “meet the builder” The build team appeared knowledgable and was able to confidently answer each question we had. The sales team sent through all the window dimensions as promised. Every stage so far has been straight forward and easy. The house is coming along nicely. I’ll write another review once we have moved in.

Jon · 6 April 2019

★★★★★ 1/5

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Shocking customer services your on your own

I recently bought a home off Linden Homes and like everyone says not a problem to buy the house that's the easy part...2 years warranty is absolute horse poo if you've signed after the first 5 days and develop any issues after ie in our instance one of the toilet cisterns has developed a crack and a decent one which I can only put down to plumbers dodgy and lax attitude in the house,I have been told by the appalling customer services team that this is not covered as we supposedly have done this...I don't know how the first time I ever looked in the toilet cistern was when I discovered this crack,its safe to say I will be hanging a banner on the front of my house (which is is on the front of a main road so everyone can know not to buy)

Joey · 28 March 2019

★★★★★ 1/5

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Would Give 0 Stars If We Could

We purchased a home from Linden in 2018 within the Graylingwell Park Estate and have had terrible service from the day we put our reservation down continuing even now, six months after we move in. The whole experience we have received has really soured the excitement of buying your first property and to even make a complaint is near enough impossible. If we knew then what we know now, we would’ve gone elsewhere. It’s a shame they build luxury houses but can’t provide anything more than an appalling level of customer service.

Chanel · 27 March 2019

★★★★★ 1/5

Trustpilot

Zero stars!!!!

Zero stars!!!!! Meadow View Cholsey!!!Over 140 defects!!! And still finding them.Sales team shocking.After care shocking full of promises and apologies but very little action and when they do the repairs are appalling.The house was not finished and having work done to it as we moved in. Hadn't been cleaned and carpets put down on top of building dirt. Don't expect the show home. More a show dump! We experienced water pouring though the ceiling, causing our nice new home to be cut to pieces. Mess and damage to flooring, kitchen sink and work tops.Most problems take four weeks to get rectified with poor organisation. They expect you to be in to there convenience forgetting most people work.Very unprofessional and under qualified throughout the company. "All I can do is apologise"! Well apologies don't fix problems, actions do.Buy at your own peril you have been warned people.

Zoe · 8 March 2019

★★★★★ 1/5

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Buy a freehold Linden Home at your…

Buy a freehold Linden Home at your peril particularly if there is a communal area for which you have to pay initially a modest service charge. Once the development is complete they will throw you to the wolves - literally. In all probability First Port management will be appointed and then the fun starts!!! Read all about First Port and it will open your eyes. Your freehold property will become almost unsalable after a few years with increasing service charges for unnecessary and questionable work. You have been warned!!

Aruna · 7 March 2019

★★★★★ 5/5

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A very surprised and happy customer

A very surprised and happy customerI moved into a Linden home in The Orchards last summer and was initially very cautious about moving into a new build, especially with all the "horror stories" but I have to say I was nothing but impressed with the service I received and the quality of the build. Obviously, a new house is going to have snags and issues but the way they were dealt with has been immaculate. The team here couldn't be more friendly or welcoming to our whole family.Mike and Beki have been great and Dave and Dom first class.

Edward · 5 March 2019

★★★★★ 5/5

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The Orchards,Thornbury.

I recently completed on my first new home at The Orchards Development in Thornbury and I cannot begin to express how happy I am that I chose Linden Homes. The Sales Team (Beki & Mike ) literally felt like family by the end of the process. They took all the stress off me and did everything they could to make the purchase as seamless as possible. I am still living on a building site as the 2nd phase has started although you wouldn't even realise it. The builders are respectful and friendly. I am greeted every single morning by the builders on site, I think I may genuinely miss them when they leave! Well done Mike,Beki & the team.

Ed · 2 March 2019

★★★★★ 5/5

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Very happy customers

We recently part exchanged our property for a 4 bed Tetbury at the Cleeve View development. Our experience of Linden has been nothing but positive and we absolutely love our new home. We were offered a fair price for our property and the conveyancing process was smooth and straight forward. The house was ready on time and we moved in in time for Christmas as promised. The quality of the build and finish exceeded our expectations and the tiny snags we found here and there were rectified quickly and efficiently. After doing two diy do up properties, it was a dream to move in to a place where everything was already perfect and we can focus on family life rather than renovations. The team at Cleeve view made everything so easy and have been so helpful from start to finish. We can’t praise them highly enough. The sales team were informed, helpful, friendly and so accommodating and the site team have been fab since we moved in. Nothing is too much trouble and although construction is still on going, every effort has been made to keep disruption to an absolute minimum. We could not be happier with our decision to buy our forever home from Linden.

Ellen · 28 February 2019

★★★★★ 1/5

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Lack of concern for local people affected by Linden Homes developments

My gripe is not about the houses themselves. My elderly mother's garden backs onto what was once just a field, and the boundary was marked by a waist-high stone wall. However there is now a Linden Homes development on the field, plus of course access for cars, and so an issue has arisen concerning her security and safety. This month, January 2019, marks two years of emailing the company about this. They have sent various representatives round, who have all very pleasantly promised that something will be done. Then - silence. There appears to be a high turnover amongst their staff, so the person I have spoken to leaves and I then find myself having to spend time identifying the next employee who is dealing with this case. To be fair, last summer a far more organised employee managed to arrange for a couple of young trees and a handful of very small native plants to be planted (during one of the hottest weeks of the summer!!), but these hardly constitute the secure boundary which we are after. I am very, very disappointed with this company and their attitude to the local people who are affected by Linden Homes' new developments.

Liz · 26 January 2019

★★★★★ 1/5

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A completely untrustworthy company - avoid!

We reserved a new flat with them and used an Assisted Move scheme to buy it, selling our old flat (via New Homes Group, Linden's affiliate company) to finance the purchase. They mismanaged the Assisted Move sale (led our buyer to believe they will be able to complete earlier than allowed by the construction schedule), which caused it to fell through. Then, instead of working with us on finding another buyer, they cancelled our reservation without telling us about it! (On the phone they were promising to come back to us with "solutions".) We have incurred legal expenses which are all for nought because of their incompetence in handling our sale. On top of that, after cancelling our reservation they didn't refund our reservation fee. Don't trust their words and don't trust them with your money.Dealing with them is also unpleasant because of the fact that some of the employees (in St Clements site office) are simply rude: they talk over you and raise their voice at you, apparently thinking that this will convince you to accept their point of view even if they're in the wrong. Pathetic.

Roman · 20 January 2019

★★★★★ 5/5

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Linden Montbray development

My partner and I have brought a Linden home on the Montbray, Roundswell development. We moved in a few weeks ago on 14th December so can't comment on any long term snagging issues. However the customer service that we have received from both Denise on the sales team and Stacey from the site team has been brilliant. Both have gone out of their way to get the house ready for us and help our move to run smoothly. We're very pleased with our house and the service we've received. As mentioned by a previous reviewer, there was no WiFi or phone line when we moved in. The fibre-optic cables had been laid by Linden and the wait was due to BT being busy on the run up to Christmas, so they therefore hadn't gotten around to sending Openreach out to connect them. This is hardly surprising being that we were amongst the first people to move in on a brand new phase of the development and was rectified by BT within a few days. It was hardly an issue and didn't hinder us in any way

Sian · 6 January 2019

★★★★★ 1/5

Trustpilot

Avoid at all costs

Avoid at all costs. I bought a house from this bunch just over two years ago. In the first 2 years the house is under warranty, so any issue they come out and repair. Believe me when I say there were plenty of issues, and their excuse was always "new houses need setting in period so these issues are normal". Anyway, my two year period expired last month. Since the boiler stopped working (again), it stopped working previously and they supposedly 'fixed' it but when a British Gas engineer came out he honestly couldn't believe the state of it. Linden Homes had repaired a leak using duck tape, yes duck tape, causing the issue to worsen and ultimately boiler to stop working all together. The British Gas engineer was so appalled that he suggested I report them (which I will be doing so). Furthermore leaks and cracks started to appear/get worse, when I called them to ask why (previously they had told me this was normal for a new build), they refused to help on the basis I was no longer covered under the 2 year warranty. Honestly, it's not worth the pain. I am a month into my non-warrant period and £3k down in repairs and I am afraid I can only see that cost rising. Disgusting company, bunch of con artists!

33Gatti · 25 December 2018

★★★★★ 5/5

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Bought a house on kirkleatham Green

Bought a house on kirkleatham Green, very happy with everything Ben was really helpful and any snagging issues we had Karl sorted straight away.

Hannah · 20 July 2021

★★★★★ 1/5

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Linden Homes - Frimley Heathlands Development

I live on the Linden Homes Heathlands site in Frimley and have been very disappointed by the standard of finish to the development. We were told that the site would be completed to a premium level and this couldn’t be further from the truth. As well as being unsightly, some areas are actually dangerous, which is completely unacceptable. Linden Homes have not finished the site to anywhere near the standards we were promised during our purchase.

R · 16 August 2020

★★★★★ 1/5

Trustpilot

Appalling sales people

Unlike the other reviews on here my issues were not with the house itself but with the sales people. Patronising, unsympathetic and cold are how I would describe the sales people. You might be good at your job but you definitely are not a people person. Being rushed through a home demonstration when it’s the only chance to see the property before buying it is appalling. It definitely appears like linden homes (Roundswell) just want your money and will sweep you under the carpet once they’ve got it. How can you sell a house when it isn’t finished and you can’t say when a landline or broadband will be installed “ I’ve done all I can” is your reasoning. How are you meant to communicate to the outside world? I think it’s disgusting.

Hannah · 17 December 2018

★★★★★ 1/5

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Don't buy a Linden property

My daughter and her husband bought a linden homes house just over two years ago. They have had numerous problems including having to have a whole wall replastered because the finish was shocking. Now they have water coming through the ceiling of the downstairs toilet and have been told the house is out of warranty so it's not their problem. Don't ever but a Lindens property.

Robert · 15 June 2022

★★★★★ 1/5

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We moved in June to property in Truro…

We moved in June to property in Truro cornwall,we have contacted linden homes customer services so many times I’ve lost count , we have never signed are house of with them so here we are 5 months later still waiting are property has a problem with the gable end which has a gap between three to four inch between the sofet and wall , both house next to us are fine Further down the estate they have the same problem and one persons loft is full of flys , Trisha in customer has ever excuse in the book it’s getting boring I just want my house fixed .mr dormer

Charles · 27 November 2018

★★★★★ 1/5

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My biggest regret is buying a home from…

My biggest regret is buying a home from Galliford Try brand Linden Homes. The staff lied to us from start to finish - in fact we are still in the middle of the nightmare. From lies on adverts to bare faced lies in the sales office from several employees - we have been utterly shafted by this company. They lied to us about our home having 2 parking spaces, it actually only came with 1 (impractical in this day and age as well as against planning guidelines which stipulate 2.5 spaces for a 3 bed house), the overall size of the house by a couple of hundred square foot! They lied to us about the reason our house was a LEASEHOLD house saying the land was not owned by Linden Homes and that they could never sell us the freehold (we found out 6 months later Linden Ltd owned the land the whole time), we have had close to 100 defects and examples of poor workmanship and cheap materials. It's been an horrendous experience lasting over 2 years and is still nowhere near over. We are entrenched in the Leasehold Scandal and stuck with unscrupulous Maintenance Company FirstPort who overcharge us left, right and centre. Linden have breached our contract and won't allow us to become directors of our own Management Company despite this being part of the conveyancing process. My advice? Spend your money elsewhere unless you love pain and misery.

Louise · 16 November 2018

★★★★★ 1/5

Trustpilot

Terrible service from Linden

Terrible service from Linden. Since purchasing a property with them 10 years ago I and other owners have had huge problems with the building, general build quality very poor. Faulty installed cladding, boilers, balconies and a lack of fire stopping within the building. The costs of cladding replacement has run into the Millions of pounds which Linden have so far been quite happy to let the leaseholders pay for through service charge demand. A complete lack of responsibility from Linden, they build sub standards buildings, sell them on and don’t care about the consequences, even when it comes to something as serious as safety, ie, balconies hanging of the building and no fire stopping measure between flats. Awful company, unethical, selfish and completely irresponsible. They shouldn’t be building a wall let alone dwellings for people to live in.

Nathan · 9 November 2018

★★★★★ 1/5

Trustpilot

Avoid like the plague

I havent been able to find a single positive point about the whole company.Bought from them in 2017, whilst still a building site. Agreed completion for June 2018. today 8th November 2018 it is still far from finished. We have just had it confirmed that it wont be finished until March 2020! 3 years after initial viewing.I moved onto a site with car parking available. Lindens have employed a ticketing scheme and issue tickets to any car on the site. Even though there are parking spaces on the site. Customer services cannot answer phones or emails (karen Day, Kate Mcghee). Builders regularly leaving rubbish outside front door. I have personally been verbally abused by contractors.There are heating and hot water issues weekly. Avoid like the plague. St Clements, east london.

My-name1 · 8 November 2018