Simple Life Longbenton reviews

★★★★★ 5/5

Trustpilot

What a wonderful and simple stress free…

What a wonderful and simple stress free company to deal with. Simplelifehomes are outstanding and made our transition an enjoyable and uncomplicated experience. Having dealt with other companies in my area which were a total nightmare and full of time wasting, Simplelifehomes are head and shoulders above them all.Highly recommended and the whole team are outstanding. Special thanks to Shannah with her updates and care which made our life so much easier. 10/10 and thank you all.

Kemmy · 13 October 2022

★★★★★ 5/5

Trustpilot

Junior was superb today at aiming to…

Junior was superb today at aiming to resolve my maintenance issue. Empathic and friendly, I genuinely felt listened to and what seemed like a major wait during trying circumstances has been resolved with a new date of next Tuesday, which I really appreciate. I hope Junior stays at Simple Life as he is the best employee I have ever dealt with after renting with Simple Life for four years.

Jessica · 28 June 2023

★★★★★ 1/5

Trustpilot

As my previous post

As my previous post I admit we was in arrears but we w spoke to Megan at that time who assured us that this would not affect us getting another home with simple life as we was given the wrong home this was advised by your member of staff we waited a year now for the blame to be passed on to us when we was told by simple life manager at that time it won’t which is misleading because this has affected us with now putting us in a difficult situation and no home if someone can call or mail me would be great

Rizwana · 18 May 2022

★★★★★ 5/5

Trustpilot

Charlotte was really helpful in talking…

Charlotte was really helpful in talking to me over the phone and in supporting me with what I needed. Very happy

Gabriella · 29 May 2026

★★★★★ 5/5

Trustpilot

5 star service from Tahir!

So me and my wife have been looking at simple life homes for the last year just waiting for the right property to turn up, then all of a sudden in a matter of a days we managed to land our first simple life home - the main reason for this is because our first interaction with simple life was with Tahir, from start to finish he was nothing short of outstanding with his customer service, he even went out of his way to ensure we landed this home. Constantly keeping us informed and up to date of everything that was going on - even when our move in date changed and created a bit of panic with our previous landlord Tahir made sure he got us in ASAP so we had no issues with the previous agent. 10/10 service form Tahir.

Isa · 3 May 2022

★★★★★ 5/5

Trustpilot

5 Stars for Junior

I have only given 5 starts due to the fantastic Junior has shown of late since joining Simple Life and helping with getting repairs finally completed.Junior is like a breath of fresh air and something that Simple Life needed within the repairs / customer team.There should be more Junior's in the team!!Thank you Junior for actually listening to concerns, getting them rectified and just having great customer service.

Deb · 9 July 2023

★★★★★ 1/5

Trustpilot

We have had nothing but problems since…

We have had nothing but problems since we moved into our apartment- now trying to leave is an even bigger headache! There is a severe lack of communication between head office and tenants from the initial application, where we were refused a moving date right until now where we are trying to move out. When we finally did get a moving in date we came to move and we’re met at the main doors to a man who gave us keys- no show around the flat, no explanation of where our post would be or how anything worked in the flat. We came up to let ourselves into the flat to keys which did not work in the door- we were lucky to catch him as he was about to drive off. It turns out he had given us the keys to another flat which was already occupied. We’ve had people who have been unauthorised trying to enter our apartment and even someone try to move their stuff in when we clearly live here!! I dread to think who has been in our apartment whilst we have not been here. We have had problems with the windows and external doors which have took most of the year we have been here to resolve. At 34 weeks pregnant my health visitor deemed the flat unsafe to live in due to the rain coming into the living room when it rained and the wind coming through the windows in the bedrooms. Simple life where made aware of this Yet still took months to fix this. The water pressure is shocking! Don’t expect to get a shower after 9pm or do the dishes as there will be no hot water. Something again we have simple life but nothing has been done to resolve this. Knowing I was pregnant and living in unsuitable and unsafe conditions we informed our property manager on 21st December, that we would like to move out (4 months prior to the end of our contract) she responded that we would be liable until someone else was able to move in. Being unable to afford two house rents we said we would stay until the end of our tenancy. I emailed to confirm we would be leaving as arranged with Jennifer on 30th March to which an automated message informed me she had actually gone on maternity leave- again no communication!! I called to be informed we would have a property manager but they were unsure who this was- they’d find out and get the person to be in touch. This person emailed the next day having no clue we had already said we would be ending our tenancy and was extremely rude in her reply. We were informed they did not need to communicate with us or check we still wanted our tenancy at the end of the year and we would be liable for the flat until 30th April! Now being 36 weeks pregnant this has caused extreme stress as we now need to find rent money for two addresses as simple Life have such poor communication!Avoid this letting agency at ALL COSTS! This is definitely an agency we will NOT be using again!

Beth · 3 April 2022

★★★★★ 4/5

Trustpilot

Satisfied renter - 1 year

deleted previous review in error will write it again apologiesPositives -New build property, it’s well decorated, carpeted and floored to a good standard better than that of a council or housing association for example. Higher quality appliances for example and the kitchen is greatAllowed pets which is a big selling pointThe estate itself is beautiful and a nice place to liveHave raised a few minor repairs which have been sorted, these have been completed by countryside homes and their partners due to the 1 year warranty so cannot comment on simple life’s repairsNegativesAssett manager changed 3 times in 10 monthsTend to respond through fix flo rather than via phone which sometimes I think they could give a callI did previously critique the contact I had around a gas service being cancelled, I appreciate the call from simple life taking on board this in future. I can say they accommodated my request for a new appointment in a morning and this was competed. Kieron from Caldor was great, really friendly, so that is a positive. I have also been given advice about some ASB concerns I have following a call from simple life.Overall, positive experience, would like to have phone contact at times whilst I appreciate that’s not always possible

Emily · 22 March 2022

★★★★★ 1/5

Trustpilot

I went to viewing on 2nd Mar and…

I went to viewing on 2nd Mar and confirmed to rent on the same day. Simple life had sent those reference check steps, T&C and deposit things to me promptly. I made the deposit of £180 & gave documents for checking.And then, I was notified my referencing check is passed. On 8th Mar, they sent me a tenancy agreement to sign. I signed the contract via docusign on the same day. My part is finished at that point of time. And then, all of the staff just simply disappeared. 1. No representative to sign the rest of the contract. 2. No one reply email nor call to talk about next steps. 3. I have called Lucy(referencing team contact) for 5-6 times during these 10 days, and no one pick up the line, not a single time. 4. I called the general office hotline. A random staff told me to call again on next Monday....5. I texted the agent, he just didn't reply as well. They simply hang me in the air. This is so unprofessional, and I wonder what kind of service will be like after I moved in... Can someone contact me directly? Thank you...[Update] So Simple life called me within an hour after I posted the above review. That is impressive. 1. They explained that it is because the staff that handles my case is on leave now. 2. They told me that is normal practice, to have their representative sign the tenancy agreement on the day I move in. I wonder why I have to sign the agreement so early then. (There is a 1-month difference for different parties to sign the same contract?)I do hope Simple life can put the processing status online or update me by email. So I don't have to worry about the status or missing out on important things. Thank you.

Jen · 19 March 2022

★★★★★ 2/5

Trustpilot

Not what we expected from Simple Life Homes

In reply to your answer…I have had a nice conversation with Adam who was very apologetic that we had not received certain information from your team, information that could have been useful for us. In regards to your comment‘ We also confirmed to you that we didn’t have the keys at the time of reserving as the property hadn’t been completed and handed over to us at the time but we did assure you that as soon as we had them we would book a viewing with you. In the meantime the team tried to give you as much information as possible with a walk-through video of that property type, brochures and floorplans.’This is the first I have heard about not having the keys in order for us to view the property. Please forward me this email if you have found it because it is not in my inbox. Also, if the property was not complete and handed over to you, why was my moving date in 7 days?I appreciate a floor plan and video was sent but we was asked to sign the tenancy agreement, pay the deposit and a months rent upfront, all procedure for you, but without viewing it ourselves we did not feel comfortable.Kind regards.Jade was excellent in communicating via email. I was approached that some properties had recently become available after previously enquiring with simple life homes.I am currently in a tenancy and would have to give a written notice of 8 weeks. Which I’m sure as a letting agency yourself you appreciate.Whilst receiving my final tenancy agreement to read, pay the deposit and sign, I noticed that the move in date was the 14th March. Only one week after I had received an email saying that the properties had become available.Myself and my husband were extremely interested in moving into the property from our current one. Purely based on the house being a new build and in an area that I was wanting to move to.After calling and explaining my situation, I was told that the date of the move was not negotiable and if I did not sign and pay (all within a matter of days) then the house would be back on the market. Which I appreciate, but I felt extremely rushed. My only option was to pay rent on 2 properties for 2 whole months and there was no consideration that this would be money completed wasted for me. I was told by Joe that simple life homes would lose out on 2 months rent and whilst I completely understand that, as a letting company that to me looked very professional on the internet and at the site of development, I now felt I was being rushed and not taken seriously that we wanted to move in. I would think that if a tenant was to ever leave one of your properties that you would expect your notice in your tenancy agreement to be met, so I wondered why there was no consideration on my behalf. Jade did say to me that the best she could push it back was a week, and although I thank her for this, after speaking to my husband we did not feel comfortable moving forward with Simple life homes. We had no invite to view the home before signing a tenancy agreement and was expected to up and move our life within a week and pay out a lot of money, and if we did not then we are not worthy. We pay our rent exactly on time and have messages from our landlord stating that we are very good and reliable tenants. You would know this when your referencing for us took place. All I can say is that you have lost out on a lot of years of money from us, for the sake of a couple of months whilst we finished our current agreement correctly.I do hope at least some of your customers are met with empathy and professionalism when wanting to pay their hard earned money into your business.

Claire · 14 March 2022

★★★★★ 5/5

Trustpilot

Excellent service - Matt Boyd

I contacted Matt many times enquiring the property which I expected to rent from Simple Life Homes. Matt was very patient and helped me to go through the process. I am so grateful that I can be able to rent my ideal home from Simple Life.

Wing · 14 September 2024

★★★★★ 5/5

Trustpilot

Brilliant

I have been in my lovely house 2 years now and never had any problems, the houses are beautiful I love where we live it’s a nice pretty area for my little girl to grow up in. Olivia Gresswell is my asset manger and she is great and always very helpful and quick to respond, Olivia has been a great help to me recently and I’m forever grateful.

Stephanie · 26 May 2023

★★★★★ 5/5

Trustpilot

Simple Life 101

Prior being exposed to Simple Life Homes, my perception of the letting real estate agents in England wasn't good. Those I had dealt with ~20 firms, I could sum them up as "Transactional & rigid." Transactional in the way they come across, when you finally manage to speak to a human on the phone! Rigid when they have to do something either outside of their comfort zone or remit. It makes you feel like you aren't valued when they would call back 2 weeks later to an enquiry!Dealing with Simple Life Homes has changed my negative bias to EXTREMELY POSITIVE. (Other letting agents can definitely learn a lot from Simple Life Homes on the customer service side.)I want to make special mention of how well Courtney Davis handled my initial negative outlook and directed it to a positive one! Courtney's colleagues can take some notes from her on that. In summary, very happy with how things are moving along and another "shout out to Courtney" Thank you team!

Brian · 3 February 2022

★★★★★ 4/5

Trustpilot

Bumping up to 4 Stars

EDIT: Bumping up to 4 stars after speaking to Adam. We haven't heard back but to be fair I'm not sure if he said he'd call again, just that he'd look into what happened. Either way, very friendly and very empathetic to our situation which gave us a lot of confidence back in Simple Life overall. It seems like our initial experience was a very isolated one that is not their usual standard and given the night and day difference with another agent, I can believe that. For whatever reason, the first agent we had did not want to let us reserve the property and seemed to drag us along until the property was gone. Its very stressful when it comes to a home, its not like a small purchase, and to be messed about was very upsetting - especially when it seems we weren't seen as "good enough". However, Rachel was very helpful and within a couple of hours of enquiring about another property we were able to reserve it. We are moving in soon and are now looking forward to it. I do want to note the updated reply from Simple Life is a little dishonest in an attempt to shift blame. There was not 3 applications with 3 different agents. There was one enquiry and one pre-application with the first agent, and a second pre-application with another agent (Ardent - who again, very different to the first & great to speak to). We were very clear about which property in the emails but the lack of communication on their end caused the confusion. We did not speak with Rachel (the third agent) until after this initial experience.

Beth · 24 January 2022

★★★★★ 5/5

Trustpilot

So far, everything is going very well.

Until now, everything is perfect. Niamh has been fantastic, and she always replied quickly to my mails. We are waiting for our move date, and we really hope our experience with Simple Life continues like this first steps. Thanks so much for your help, Niamh.

Julian · 20 September 2024

★★★★★ 5/5

Trustpilot

Thank You Simple Life Team,

So far, I can see the great side of having a corporate landlord with dedicated staff. First, I was an international tenant and I was able to sign the flat contract before coming to the UK which gave me a great peace of mind. Catelina the letting agent was very helpful and supportive along the way of contracting and referencing.Now, we needed to upgrade the property to a house. Again, Catelina was great help, as well as Nick our asset manager. Both make our life much easier and both are making the transition from the flat contract to the house contract smooth and easy. One minor note I may add to make Simple life experience even greater. International tenant would need a bit more orientation about the house facility when they arrive. I know you provide all the manuals as soft copy, but as a new person to the British systems and appliances would appreciated if even someone gave me a call to make sure I am settling in well.One more time, thank you Simple Life team :)

Ghadir · 10 January 2022

★★★★★ 1/5

Trustpilot

Still no action regarding safety fence repairs.

It's now 6 months since I reported a collapsed boundary fence between our properties. I posted on here on the 23 rd February and apart from a cursory reply from the company, nothing has been done.

Graham · 14 May 2026

★★★★★ 5/5

Trustpilot

Good Customer Service Email Support

I had issues arranging a viewing and accessing the application centre via the website. I emailed the company and was helped to book a visit and finalise my log in to the application centre by Niamh.

Alex · 14 May 2026

★★★★★ 4/5

Trustpilot

Better experience later on

To be honest the company messed up on the initial house viewing plans, cancelling my viewing on the day of the viewing. Reason provided was, the road was being dug up, so it wasn’t safe. Also, struggled initially to get the date I wanted to move in revised which I felt was unsympathetic to my cause but got my preferred date later on. Remediation to the initial issues were speedy thanks to Adam and his team giving me a better experience saving me from a stressful move. He acted with diligence ensuring I got my preferred move in date. Finally moved in now, the welcome gift box was also a nice touch and totally unexpected. In a way, the quality of the house, remediation by Adam’s team and improvement to the service I received compensated for the initial challenges.

Abdullahi · 27 November 2021

★★★★★ 5/5

Trustpilot

Friendly, professional and very efficient.

Moving home is incredibley stressful, especially if you're moving back home to UK from Ireland (as I am). From the first contact, Simple Life Homes have been super friendly and professional, and the incredible detail in their adverts and brochures ensure that you have all the information you need to make an informed decision. Literally everything is covered. This is as far as my review can go right now as I'm currently in the reference process, but I have no doubt that my experience will remain a positive one.Edit: I have now collected the keys to my new Simple Life home and my 5 star review remains. At every touch-point, every representative of Simple Life Homes have been friendly, professional and efficient. And the quality of the house and the incredible added facilities are just first class. A special mention to Ellie and Lucy who have been amazing throughout. The process was an incredibly sleek operation and super easy to follow. Thank you all involved. I'm buzzing with my new home. 🙂

Phil · 12 November 2021

★★★★★ 5/5

Trustpilot

10/10 Homes & Service!!!

I cannot recommend Simple Life Homes enough, what an incredibly easy experience! Previously, moving homes has been nothing but stressful and complicated. However, Jade & Ellie has been amazing from start to finish which is a first when dealing with letting agents, they have been so helpful and informative! The homes are in excellent condition, it’s so surprising to get such a high-quality rental home for such a cheap price! Simple Life have done everything right in my eyes and I would 100% recommend!

CJ · 10 November 2021

★★★★★ 1/5

Trustpilot

The worst place I’ve ever rented from

The worst place I’ve ever rented from. They literally rob you of your deposit. Very disorganised management too. Avoid at all costs.

Lovina · 17 August 2026

★★★★★ 1/5

Trustpilot

No deposit back after 2 months!!!

2 months have past and I still haven't seen my deposit back. After 7 months living in hell, in noise and dirt from the construction site, no heat for 2 weeks and so on, I had to terminate my contract early in Harebell Gardens, Houghton Regis. I moved out on the 2nd of June. They said they found a tenant that will move in in July. Had to hand over the keys. In July they told me the new tenant changed his mind, so I had to pay rent till they will find another one (I assume they kept the deposit paid by the tenant who wanted to move in as this is their requirement if you change your mind). Asked for the keys back as I was still paying rent there, but they said this cannot happen. So I paid rent for 2 more months, without even having the keys! Had no ideea this can happen in Britain, and what's worst, nobody can help you.Not to say that thermostat upstairs wasn't working because of the pipes not being laid out properly, so after I handed them the keys (through mailbox as they couldn't bother and blamed it on Covid) they said they will repair them but of course I need to absorb the costs of water and electricity used by the builders!They finally found a tenant on August 10. It's 13 October now and I still don't have my deposit back. William says it's the accountants, accountants say they have nothing from him and so on. And yes, of course they do not want to give me the whole deposit back as they charged me for issues that were not my fault (like extremely low quality of the blind cords (cheapest ever!). I have never been so frustrated in my entire life, and not really because of them but because nobody can help you out in such an abusive situation. And yes, because this can happen in Britain! Please Simple Life do not reply to my comment, as I have nothing to say to you, I will avoid you all my life and I just think you said enough and have emails to prove everything. Please just give me my deposit back and hope one day what goes around comes around...P.S. You will see below their reply. They made a lame excuse and yes, I received my deposit but only after I wrote this review ( Thank you Trustpilot!). The rest are all lies. They are not working hard for anything and never wanted to give me the keys back ( why would they suddently want to give me the keys back after 2 months?!).

Diana · 20 October 2021

★★★★★ 4/5

Trustpilot

House and service great

House is great and for the most part the service is great too. For some issues we have been waiting longer periods but can't complain I feel if any major issues had occurred they would have been sorted sooner. Overall good a professional stay.

Dexter · 10 September 2024