Simple Life Longbenton reviews

★★★★★ 5/5

Trustpilot

Huge Thankyou

I wanted to say a huge thank to Megan for all the help in organising our move into our new simple life home. She was super helpful and made the move stressfree. She answered all the (many) questions I had and sorted everything so quickly for us. We got the keys today and the house is absolutely beautiful! I would highly recommend simple life to any family looking for a beautiful home. We cant wait to move into our home in a few days! Thank you again Megan, Kate and Jade for all the help in getting us our home.

Abbi · 18 March 2021

★★★★★ 5/5

Trustpilot

“Fantastic and efficient service"

“Fantastic and efficient service from start to finish. Just to say a big thank you to Courtney Davis for your services provided to find me the right property. She has always been friendly, happy to help, reliable, very efficient, and extremely professional. It really does gives me peace of mind, knowing that I am dealing with a Company that really cares and always delivers. I look forward to many more years of your excellent service. I will be highly recommending you to others. Keep up the good work! Many thanks!!!

KAVITA · 18 March 2021

★★★★★ 5/5

Trustpilot

Great experience!

Emailed and spoke to Christine who was nothing but informative and supportive throughout. From deposits to the referencing process. I emailed a few times wanting updates and she would reply always in a timely manner. Would highly recommend her and the team. Thanks again Christine!

Lauren · 24 June 2024

★★★★★ 5/5

Trustpilot

After spending 8 weeks looking for a…

After spending 8 weeks looking for a new home, and having spoke to several different estate agents. None can compare to simple life homes. Abdul Tahir went above and beyond to help me and my family. His friendly demeanour and eagerness to help has made this whole process completely seamless and easy. His communication and attention to detail has taken all of the stress away and I could not recommend him enough.

Connor · 13 May 2022

★★★★★ 1/5

Trustpilot

Avoid

We have lived a brand new Simple Life Property in the Earlestown development, and it has had nothing but problems:1) Floor was already marked/damaged when we moved in with several stains2) Kickboards in the kitchen weren't attached so constantly fell off3) Boiler flue wasn't properly installed4) Shower screen leaked constantly as hadn't been fitted correctly5) Bath overflow leaked as hadn't been connected6) Fence panels were loose on the back fence, so you could see through the fence7) Lived here for 18 months and the road still hasn't been finished, even though the last house was finished about 15 months ago. 8) The turf in the garden has just been laid over the builders rubble, so bricks/lumps of concrete/roof tiles push through and it dies very quickly. One of our neighbours found 3 fence panels under their lawn, and another house on the street found they had turf over solid concrete. 9) The fences between us and the neighbours are so poorly done you can push the fence posts about 15cm with a single finger, and watch the whole fence sway.Getting Simple life to fix any issues is one of the most frustrating experiences I have had. It took them over 12 months to stop the shower from leaking, which involved over 7 different companies, multiple callouts and us being told we were "showering incorrectly". The fault was the bottom seal wasn't properly installed, and in the end it took one contractor 10 minutes to resolve. We had water damage to the wall, skirting board, floor as a result, and both of us had to take 5 days off work to wait in for contractors, who just passed the job around themselves. We were never offered any form of reimbursement from Simple life for the issues and hassles we had (We reported it as soon as we moved in, and then at least once a month, every month). The customer service team were generally unhelpful, and when we raised a complaint, they just brushed it off and never looked into it. They were happy to blame Covid-19 for all the delays, even though we moved in in June 2019 and reported the issues then. The houses look brilliant, but avoid them. Poorly built and awful service from Simple Life.

Tim · 25 November 2020

★★★★★ 1/5

Trustpilot

Simple life homes are the worst…

Simple life homes are the worst property management company I’ve had to deal with. They have very few staff to help and go out of their way to be as unhelpful as possible. When you report repairs they ignore them and lie continuously about the reason as to why they never got completed. Overpriced properties finished to a very poor standard, as should you need to raise a complaint you will never hear back, and if you chase for an update they will deny ever receiving it. Don’t rent from Park Grange House Sheffield.There was two break-ins and simple life did nothing about it, they didn’t even install proper front door yale locks on the apartments!!!

Ryan · 11 November 2020

★★★★★ 4/5

Trustpilot

Positive experience, happy renter

Have had nothing but a positive experience so far renting with simple life. Our home is lovely, assett manager is always responsive and reachable, and the repairs system is good. Any repairs are responded to pretty quickly. Really happy with the service we have received since moving in. There is a lot of attention to detail in the app and documentation. Feel very lucky to have found this home and this company to rent from.

Emily · 25 October 2021

★★★★★ 5/5

Trustpilot

Simple Life Homes: A Serene Haven with Exceptional Community and Service

Simple Life Homes is an amazing experience. The homes are beautifully designed, with a focus on minimalism and functionality. The community atmosphere is welcoming and peaceful. The staff is friendly and responsive and Hannah is always willing to help. Conveniently located, it offers a perfect balance. Highly recommended for those seeking a serene living space with a strong sense of community.

Sebastiano · 26 May 2023

★★★★★ 5/5

Trustpilot

The process starting from application to check-in was made simple

The process starting from application to check-in was very simple. When I had questions, I always received timely and responsive feedback from Christine and Shannah.The handover with Jack was perfect and I love my new home. I will always recommend this company.

Andrew · 16 July 2024

★★★★★ 5/5

Trustpilot

SImple Life have been outstanding.

SImple Life have been outstanding.Excellent service, reliable , professional and friendly. Rebecca Evans has been extremely efficient in her communication with both myself as Tenant and with Landlord, she has gone the extra mile and more. This has made my experience as a first time tenant so much easier , I thank you for this and would recommend Simple Life in the future to any potential house buyer or tenant. Thank you.

Anthony · 27 February 2022

★★★★★ 5/5

Trustpilot

Thank you Jack Meeks ,you were Brill!!!

Thank you Jack Meeks for being very prompt with answering my queries .Applying for a rental property was much easier .Jack was very efficient and helpful in assisting us to choose the property and close the application process quickly .Appreciate all his effort

Ambika · 21 June 2024

★★★★★ 5/5

Trustpilot

Stress-free exciting experience

Dear Adam, your expertise and guidance played an enormous part in securing our property. The paperwork, the time, and the phone calls have finally paid off. You were so friendly and immediately put me on ease on my very first call. Everything went so smoothly, and now here we are, signed, sealed and settled already.Thank you to the entire management and staff for making this a positive and struggle-free experience.

ADELE · 11 May 2022

★★★★★ 5/5

Trustpilot

Megan- very good and helpful

Megan- very good and helpful, easy process and pleasant to chat to

Michael · 7 September 2026

★★★★★ 5/5

Trustpilot

Property Inspection St Helens, Sean

Been with simple life for 2 years and had our first property inspection today, this was Riddell Way St Helens, Sean inspected the property and was very friendly, chatty and polite. The inspection didn’t take long at all and he told me everything he was doing and ensured I was comfortable with it all! Overall really good experience, thanks Sean :)

Amber · 29 March 2023

★★★★★ 5/5

Trustpilot

Excellent services and very nice staff…

Excellent services and very nice staff get treated very well

Callum · 19 September 2026

★★★★★ 5/5

Trustpilot

My experience was amazing

My experience was amazing, Christine was very helpful and available for support at all times. My enquire processing was made so smooth and was able to secure a property the same day. I would highly recommend using their service and asking for Christine.

Antonella · 23 May 2024

★★★★★ 5/5

Trustpilot

Love this apartment!!!!

What a pleasant guy Ashley was! He met me at the empyrean apartment and guided me to the parking areaOnce inside and in the apartment wow the apartment was exactly how I expected it but bigger and gorgeous with more of a homely feel I absolutely love this apartment, the furniture is modern and contemporary and all brand new!!! the little move in box was also a lovely gesture :-) smiling throughout the day :-)

Suze · 30 April 2021

★★★★★ 5/5

Trustpilot

Fast response and communication

Fast response and communication, great quality homes , Jade from simple life team been very helpful went above and beyond to make sure everything is going smoothly.

Mai · 19 May 2026

★★★★★ 5/5

Trustpilot

Wanted to say a massive thanks to…

Wanted to say a massive thanks to Junior for your help getting our issues in the property sorted, after a few issues prior to Junior, with trying to sort things in the house you have stepped up and got them all sorted within a few weeks for me! Couldn’t be more grateful thank you again

Morgan · 7 August 2023

★★★★★ 1/5

Trustpilot

REAL LIFE STORY - MUST READ

Our previous tenancy was coming to an end on the 26th of September and we were looking for a new place to rent before our tenancy ended as we did not want to rush moving as we are both working busy individuals. On the 15th of August myself and my partner -who is also a current tenant- contacted Simple Life Homes and on the same day, we put down our holding deposit without seeing this property which was stated ready to move in on 11th September on their advertisement. We only went with their house photos and the advertisement on the Rightmove as all of their houses were built the same and that's been said checked all our boxes. After we uploaded our documents for referencing we passed that directly without an issue. Meanwhile, we have been waiting for this letting agency to give us a viewing date after loads of phone calls and emails and have been passing through multiple of their agents (Matt, Christine, Jade, Sharna, William, Ashleigh and a couple more that we do not even remember the names) they were telling us it will be £5000 of work will be done that is why they can not show us yet. But they kept emailing us every day to push us to sign the contract directly. They finally gave us a moving-in date (27th of September) and a viewing date for the 20th of September which was more than a month after we passed the referencing check. They made us wait 1 month only to view the property and even when we saw it still was undergoing work. We made sure with an agent who showed us the property that it would be finished by our move-in date. She reassured us. Later we also confirmed this with Simple Life Homes Team Leader Jade over the phone. We have then signed the tenancy and paid the deposit and a month rent.On the 26th of September 24 hours before our moving in, we got an email from William saying that we needed to pick up the keys from 3rd Party Letting Agency in Liverpool. Even though we responded within 1 hour to say 'We do not have time for it was our last day of current tenancy and can any agent meet us there'. This was just to make sure we would like to enter the house with an agent without any surprise. Nobody answered our email and we made a call to only find out, that the agent who sent that email was not even working that day which is unreal that he could make amends like this last minute and disappear. This again left us with stress.On the 27th of September, we collected the keys from the 3rd Party Agency, as they did not know anything about the property or had any information about our questions. Meanwhile, we have a hired Van full of our stuff ready to move-in, arrive at the property only to see a full skip on the driveway leftover from maintenance work, blocking both the front entrance and garden(back) entrance. We had to move all of our stuff through and over the bush in front of the entrance. These are not just luggage and bags, the property was unfurnished so we had to move our bed, bed frame, wardrobes, TV units, dinner tables, couch, chairs, kitchen appliances and everything you can imagine we had to pass the bush which is extremely difficult as we could not even park on our driveway that we have paid for. We had to move all of our stuff from across the road, causing significant inconvenience on our move-in day. To make matters worse, we discovered several health and safety concerns upon moving in such as a blocked gutter: Left unchecked, this could have led to damp or mould issues, which we were fortunate enough to catch early. Washing Machine: Despite being inspected by their agents, it was left in a mouldy, unusable state and it remains so. Upon arrival the Garden requires maintenance and cleaning as stuff from construction and previous tenant leftovers scatter around the garden, unsafe for our pet, still not maintained or cleaned. Can not use. Couple of drawers broken, fridge shelves missing, and not even domestic cleaning was present. We have a full photo album about all of these issues too.When we received the keys, the house should have been fully prepared for new tenants, free of hazards and any outstanding maintenance work. What we encountered was far from this, making the property advert and agreement misleading. We were reassured we were moving into a high-standard, well-maintained home, and that all work was completed. Had we been made aware of the true condition of the property, or had the advert been more accurate, we would not have agreed to this tenancy. Most of the essential facilities were, and some still are, unusable. We can not even use the essential facilities that come with the house that we have paid for. VERY VERY BAD FIRST IMPRESSION AND SERVICE. NOT RECOMMEND.

YCM · 8 October 2024

★★★★★ 5/5

Trustpilot

Had a great and smooth experience with…

Had a great and smooth experience with simple life home

Giwa · 27 August 2026

★★★★★ 5/5

Trustpilot

Great customer experience

I’ve recently had some issues with my washing machine. It broke down twice mid wash. Leah Gilford took ownership and helped facilitate a speedy response from the repair place. She took ownership and accountability of making sure I was communicated with effectively and ensured the resolution was swift! People like Leah help it easier for people like me to be a promoter of your firm! Thank you Leah 😊

Mike · 2 November 2021

★★★★★ 5/5

Trustpilot

5 stars

5 stars isn't enough for simple life, I have rented with other agencies in the past and have had problems but simple life are the best at what they do, they can't do enough for you and Jade is a asset to the company. Thank you guys Dean

Dean · 28 November 2023

★★★★★ 1/5

Trustpilot

Save yourself from severe distress

SLH have been utterly disappointing as landlords. My husband and I have been living in one of the SLH apartments and 2 months ago, new tenants moved into the flat above us. Our life has been nothing short of hell since then. The sounds from the flat above have been excessively disruptive amounting to extreme distress and SLH have flatly refused to do anything about it. We have spoken to the tenants but SLH have poor and flimsy construction due to which any sounds even from normal activities are unbearably loud. They haven’t offered any sort of support and dismissed our complaints with their useless responses that imply ‘just put up with it’. The least they can do is not rent out flats on the top floors to families with very young kids! How do you not factor that in when you know the quality of your construction! If you want to lose your sleep, have disruptive sounds during work (if you work from home like us), and cannot relax in the evenings because the roof is breaking down, then welcome to SLH.

Consumer · 28 September 2024